Had a problem with a microwave that couldn't have been a few years old. It started running on its…read moreown and was shutting on and off. I'm pretty sure it's not suppose to work that way. Sent out a blast request to all repair shops and Curtis hit me back in10 minutes suggesting to call him. Just got a response from someone a week later. Now you decide.

#where do I begin. Firstly if I get murdered it was this guy…read more They repaired my dishwasher last year November and when I called to explain that in January the dishwasher couldn't come on the owner got offended and jumped straight to we didn't replace that part. After explaining he finally realized what I was talking about. He sent his technician out and then He said oh yes we might check with the place we ordered the part it might have a warranty. Ok cool. He said it will take a few weeks. I gave it 3 weeks than heard nothing back. I called and left a voicemail. No response at all. Gave it another week called left a voicemail no message again. The following week finally got an answer the owner Curtis said ok let me look into this and get back to you. Nothing radio silence again. Than I gave it another week. Called back again left a voicemail and called their parts department they said to call the Hollister location and get the parts model from them since I didn't know what it was. Called left a voicemai, called again after an hour left a voicemail. Decided to call again. Than got a text message "I'm at the doctors appointment" you keep calling. I texted back apologizing for inconveniencing him during a personal situation. texted him that I was hoping to get a part model number I and I can be contacted when he was able to get back to me. than it's Monday 30th the end of March now. Still trying to get Hold of them. so today I called and left a frustrated voicemail no respons. Than I called back again after 30mins. Well Well guess what Curtis the owner answered and he snapped at me that I keep calling disturbing a conference call and than hung up on me. like it's my fault he runs a business that requires Shaw Appliances to actually respond to customer. If you used them they get parts and than the Shaw Parts department actually stated most parts are only 90Days warranty. I never blamed them for the parts failing I wish they had responded and actually communicated this situation and told me that it needed to be replaced again so they could have jus gone ahead and ordered another part. If this happens to you be prepared to experience ghosting and if my life is threatened he seems like the kinda guy who will literally come to your home hunt you down and kill you for a negative review Or for anything that goes wrong in his life. So I'm putting it out there if anything' Happens to me or my family it's Curtis from Shaw Family Appliance or be hired someone to do it for him. He seems like a zero accountability kinda guys who takes everything personally and so unprofessional

This place had great customer service. Carlos was super nice and helpful. The furniture came in…read moreearlier than expected, but I wasn't going to be available to set it up in my home until that Saturday (4 days later). They graciously held my furniture until I was ready. I will definitely be back to buy based on the quality of their merchandise AND their customer service.

Great and fast service for many appliance brands. Reasonable rates. Very communicative. I have no…read morehesitation recommending Gil.

Excellent service from start to finish. He was able to accurately diagnose and fix our microwave…read moreissue, even though it required multiple visits. He was professional, patient, punctual, and clearly knowledgeable about his work. We really appreciated his persistence and attention to detail. Highly recommend!

I have been using Jose for many years for all appliances even electrical - he is my main man to go…read moreto!! always on time reasonable - same day service usually. he is a 10

I have used Jv's appliance Service and Repair many times over the years. they are an amazing,…read morehonest, and friendly business. In today's environment, it is so refreshing to have a locally owned business that serves the community with integrity and trust. And they are most reasonable. They have handled everything from a freezer gasket to advising on the smell in my dishwasher with a cheap solution to replacing my worn-out washer and dryer with a pair of their refurbished machines for a fraction of the cost of new. If you have a need, this is the business you must call.

I have used Mike's appliance for about 15 years. They've…read morehelped me repair a refrigerator, a dishwasher and a garbage disposal. All experiences went well they arrived promptly gave clear written information about what was wrong with the appliance and what was required to fix it and then promptly ordered the parts and came back out to resolve the issues. I find the prices very reasonable and I really trust them.

We've been using Mike's Appliance for over 12 years…read more Jeremiah rebuilt our 1998 refrigerator (home warranty paid) and it's working better than any refrigerator we've owned. They've fixed our dishwasher, fixed our oven. They've saved us money by suggesting easy and less expensive fixes. Karen is no nonsense and just great. In our experience, they are honest and fair.

5 stars for the customer service, responsiveness, and communication…read more I needed my Viking range serviced as my oven would reach temperature and then fluctuate below/above by 50 degrees. Not a good thing when you're baking and end up with dry cupcakes and flat cookies. I called up Airport Appliance where I purchased my range but no longer in business and given the Viking Range (1888-845-4641) support. Based on location I was referred to De Anza Appliance in San Jose. Chris was very friendly, responsive and mentioned at the onset the visit would be $200. Ouch! Whaddya gonna do when you need it fixed and only trust and Authorized Viking Repair place. Ofa was sent for the service call and arrived within the timeframe promised. Friendly, thorough and professional. Fortunately, not a big issue and corrected with a visit as wiring was hitting metal and throwing off the temperature. Highly recommend De Anza Appliance as quick to get an appointment and professional service. Oven is working great again. NOTE: https://vikingrange.com/support-and-documentation/customer-support You can find the authorized service center based on zip code

Our fridge was on the blink and we called De Anza appliance. They were able to send someone next…read moremorning 8-12 window. The tech came promptly at 8. In 5 mins he had diagnosed the problem as a faulty compressor. Unfortunately repair would cost more than the fridge so his recommendation was to buy a new fridge.

Efraim was courteous and professional. He cleaned our chimney thoroughly and walked us through…read moredirections on how to light a fire safely. The price was fair. We would use Efraim's services again! Thanks

We just moved to Hollister a few months ago and our house has an old brick fireplace that doesnt do…read moremuch heating so we looked into wood inserts. The store is in the middle of downtown and easy to miss driving by. This company set up a consult with their Santa Clara technician, Michael. They have another store in Santa Clara. He came out and took measurements and discussed different inserts with my husband. The 5100 insert they recommended puts out really good heat but we havent had to use it really since the weather is still good. For the installation Michael came out and installed the unit by himself. I thought this was strange since the insert is pretty heavy. But he was able to do it within a few hours the unit was ready to use. He told my husband how to use it, but I wasnt there for this so I had some questions and called the store. The young lady in the office was patient enough to answer my questions. I really like the look of the insert and am glad they helped us pick this one out. I cant wait to use it for the holidays.

Jessie was extremely knowledgeable! He answered all my questions. Was able to get an appointment…read morefor the next day. He serviced my LG washer and dryer and even took a look at my Bosch dishwasher and Samsung refrigerator! Great value! Highly recommend NexGen! I'll be making them my go-to appliance repair guy.

Quick response from the owner and fast and friendly service. Diagnosed and fixed our gas dryer…read morequickly. We would recommend and use again without hesitation.

Excellent, excellence communications, service and outcome from Marian Appliance. We had an issue…read morewith our Weber Grill and the solution was resolved quickly and thoroughly. Big fan of Marian Appliance - highly recommend and will use again for sure. Thank you!

I scheduled Marian Appliance Repair through Yelp and Marian was super responsive right away. My…read morefridge had been making a weird noise, but it actually stopped after a couple of days. I let him know, but he still suggested coming out to check it just in case--which I appreciated. When he arrived, he was on time, very friendly, and professional. He checked everything and noticed my freezer had a lot of ice buildup, which was likely the cause of the noise. He mentioned we could wait for it to defrost so he could clean it out, and I was like... are we really going to wait for that? Then he casually said he had a steamer and could take care of it right away--I was honestly impressed. He cleaned out the ice buildup quickly and explained everything clearly. Super helpful and easy to work with. Overall, great experience--honest, knowledgeable, and went the extra mile. If he ever offers full fridge/freezer cleaning, I'd book that too lol. Highly recommend!

Incredible Service! We had @Shaw Appliance Repair fix our new LG Washer. He was "rad," according to…read moremy husband! I phoned him on a Sunday; he answered and showed up early Thursday to fix our washer at an extremely reasonable price! He even offered tips to prolong the life of our washer! We highly recommend him!

Very rude service, called my wife which she had nothing to do with the service which I scheduled…read morewith whirlpool and was rude right off the bat and he said my wife was rude and hung up on him. When I called back he said he was not coming back to my house and really didn't want to talk to me never again!