I had a good experience with Pearl the MA very helpful. Same thing with Shayna Hampton the, DNP, C…read more But the wait was too long.

Great visit and great staff. Specifically, Mariela Garcia and Dr Douglas Fredona. They are a busy…read moreoffice but they move the patients a!Omg in a orderly fashion.

I was feeling pretty lousy and tested positive for Covid. Thank you to Maritza who was able to get…read moreme in right away. I appreciate that I was able to wait at home and only went in once they called me. It was so much better than waiting in the waiting room. The doctor was able to see me right away which was amazing, because I felt so miserable. The front staff were very kind and attentive as well. Should I need to, I will go back to this business. Thank y

If I can give this place zero stars I would I got here at 10:40 it's 1:34 still haven't seen a…read moredoctor and when I got here they said two hours. Doctors on duty more like doctors on vacation. I constantly asked how much longer your next you next is all I got.

I must say, what a great Doctors office to visit.. My Doctor, Denise, all of the nurses and even…read morethe young ladies that work behind the desk, The intire staff are very friendly and professional. I have Medical for my insurance and yet, am respected and thoroughly cared for. I am greatful to have a doctor that cares and is thorough when it comes to my health. This office takes walkins the wait may take a while but they will see you. So make an appointment and you'll have nothing to complain about..... Harden Urgent Care, TWO THUMBS UP

Was told by my employer to walk in for a TB test. The atmosphere here is not welcoming at all. The…read morereceptionist the assisted me was very rude.

wonderful staff wonderful doctors! The stuff is very…read moreresponsive. Dr Lee is very considerate.

I will reconsider my star rating once I receive a copy of my medical records…read more I recently requested a copy of my negative TB test results. According to Anna, because my previous employer paid for the screening, the employer has full ownership of my medical records, including vaccination records. I was informed that company policy prevents them from releasing my results directly to me. I find this extremely concerning. My understanding is that patients have legal rights to access their own medical information, regardless of who paid for the services. I believe this situation raises serious concerns regarding patient rights, medical record accessibility, and compliance with HIPAA and California privacy laws. I am simply requesting a copy of my own medical information. I hope this matter can be resolved professionally and promptly

I can't speak for anything except the labor and delivery departments at Salinas Valley Memorial…read moreHospital. I LOVED sooo much about how I was treated in my most vulnerable moment (labor) that I HAD to write a review!!! I had my third baby girl at SVMH. My two other daughters were born elsewhere. My husband and I arrived at the hospital around 3 in the morning, and I didn't know it at the time, but I was 8cm dilated (I had already lost my mucus plug). I was in excruciating pain and could barely walk in, but I tried to maintain an appearance of calm. A BEAUTIFUL nurse named Jessica (I wish I knew her last name) saw to me first. She was like my saving grace and an answer to prayer that God would provide me with an excellent and caring team. While she was examining me before I was led to a delivery room, she could tell I was hurting. She gave me hip squeezes and showed my husband how to do them. I cannot tell you the relief those squeezes brought me in those moments. She showed compassion in her words, facial expressions, and actions throughout my labor and delivery (and get this, she stayed AFTER her shift to coach me through pushes, which aided IMMENSELY in making my labor the fastest I've ever had!!! She was not the only nurse who showed me great care. There was also Rayanne, Cheryl, Blanca, Jackie, and another Jackie, whom I later found out is Jacqueline Espinoza. They were sooo sweet and professional the whole time I was in labor. I had difficulty and needed two epidurals. These superhero nurses gave me massage oils, made sure I had everything I needed, encouraged me, and coached me through the pain. They made sure my husband and my dear friend (who is like a mother to me) had everything they needed. And 3 of these nurses stayed AFTER their shift until my baby was born. They held up my legs, and Jessica gave mental images to help me visualize as I pushed by sharing her own story of imagining herself pushing out the pain as she exhaled when she was delivering her baby. Also, I have to say that the way Jessica placed the birthing peanut between my legs, as before I began crowning, really seemed to help my baby girl come quickly through my pelvis. Jessica shook my husband's hand and congratulated us. I was in labor with my other daughters for 15+ hours. With my third girl, I was in labor for 4 hours!!! I have SOOOO much gratitude for the way these nurses helped coach me. For the ways they moved me around to help position me in the right place for birth. For the ways they called sprang into action when I moaned that my baby was coming. For the warm blankets they offered when I was cold. For the way they called for the anesthesiologist a second time when I said I was still in a lot of pain. Kudos to these nurses and to Dr. Katherine Ruth for being so calm as I was delivering. I can't thank you all enough for a wonderful experience and for putting my mind at ease during one of the most painful and vulnerable moments in my life. 5-star nurses!!!!

This hospital used to be the place everyone went to. These days, I hate coming here. To be honest,…read moreit's not really the hospital itself--it's certain employees. Most of the staff are fine, but one person with a bad attitude and no sense of how to talk to people can make an already stressful situation much worse. Our father was brought into the ER by ambulance. My family (four of us) was sitting in the trailer area off to the side, waiting for updates. An employee named Norma told us to move from the center seats to the wall seats because "people were going to come and it was going to get busy." We did as she asked. My husband and I left briefly to get my mom something to eat from Starbucks. While we were gone, my younger sister mentioned to my son that she was hungry. Norma told her, "Yeah, you should go eat." First, why is she inserting herself into other people's conversations? Second, who tells someone in that situation to go eat without knowing what they may have just seen or been through? My son had watched my dad fall and start to convulse. When I returned, my husband and son had left, and my older sister had arrived, so there were three of us waiting again while our mom stayed with our dad. I was sitting quietly on my phone, and my sisters were talking softly to each other. Norma approached us and said, "It's going to get busy in here and I need you guys to go." My sister asked, "Go where?" Norma replied, "You can go to the waiting room, you can go outside and wait, or you can go get something to eat." I asked her if she thought it was safe for three women to be walking around outside in the dark. And once again with the food comment--who in their right mind tells family members to leave and go eat without knowing why they're there in the first place? She then said we could sit in the waiting room "in the front." We had assumed the area we were already in was the waiting room. The real issue was her tone. Even as my sisters and I started walking out, she kept talking. I turned and told her, "You don't have to be so damn rude." I then asked her coworker for her name. The coworker said, "Norma." I heard Norma ask her coworker what I had said, so I turned back and said, "I asked for your name, Norma." She continued talking as we left--this was the point where she should have simply stopped. We walked around the corner and found a bench. As I sat down to process the interaction, I looked down and saw an IV cannula lying on the ground. There are things you just don't do. You don't invite trouble at work. That's why officers, EMTs, and firefighters never like hearing someone say "it's a quiet night"--you don't call a hard night into existence.

I really like it here! It's clean and they have water in the lobby. I can watch television, plus I…read moreget great signal while I wait (I can play games). When I came here, I had a horrible experience at Pinnacles that week and was previously (on a separate occasion) misdiagnosed at Doctors on Duty so there was no way I was going there. When I was helped the receiving nurse was super sweet and let me vent (I was literally in tears) and made me feel better. I was seen by Jerome my first time and was relieved that he was as concerned as I was and showed a sense of urgency to get me back to normal. I love that every time I come in for an appointment, the receptionist ALWAYS knows my name and asks me how I am. I know how busy they are so this is a big deal. I've since stuck with Lyndsey as my care provider simply because she's a girl and Related to her really well. She has been amazing and has really given me great advice as to how to heal better. The wait can be a little long sometimes but that doesn't stress me out (I just plan for it) This just shows me they're in high demand. Thank You Workwell!!

Had an appointment and still took 2 hours?!? What's the…read morepoint of even scheduling an appointment?

I signed up for an online appointment, and when I arrived and checked in, it was already my turn…read more The facility is clean, and the LVN who took my vitals asked if I wanted water, coffee, or tea. That's new. The waiting area looked like an affordable hotel lobby. They provided an after-visit summary packet. This experience feels different because I used to wait a long time even if it was already my appointment time. Also, it took a while to process my insurance, but I'm glad it went through. I hope they have a doctor on site.

Not the first time we've had a bad experience, but I keep trying to protect those ER doctors and…read morewish they'd put one in charge of the clinic-- NP was ok but then ordered a solution for a nebulizer (that we don't own) that was not covered by our insurance (and we have three policies). But the kicker was the unsympathetic attitude of the "receptionist(?) when I called back, who needed to read to me from the chart notes (I had the discharge summary in hand ) AND then told me we could order one on Amazon--not only do we not know which one to order but it won't be here tonight which is when my son needs it AND it cost another $100 dollars!!!! WTF???? it is now three after hours after the visit and Cvs tells us they still don't have the new prescription prescription for an inhaler version of the product nor do we know if they have it in stock!!!! So I get to take my wheezing post Covid asthmatic son to the ER after all while Montage continuesto not know that customer service is not about offering a cup of tea or coffee when you get there, but making sure that your healthcare needs are met. I wonder if they'll reimburse me for the wrong prescription (?)

I was late to our appt. but I called to give them a heads up & they were very kind & generous when…read moremy kids & I made it to the office for my son's checkup. Nurse practitioner Josie was very sweet & professional, and very charismatic with my kiddos which I find to be rare. The ladies up front were very sweet too & answered all questions I had very happily. I'm really pleased with the service here especially because I know how frustrating it is when patients are late for their appointments. Great service & people here!

Great office greeting and welcoming. Wonderful people who handle your care. Athena has a variety of…read moredifferent type of qualities of care for the whole family trustworthy care