There are not words to express how happy we are with our newly refinished floors!! We had a bad…read moreexperience in the past that left our oak floors looking terrible. The process of working with Joni was such a pleasure from the very start, she came into our home and really listened to what we wanted, she scheduled for us to visit 2 client's homes that had recently had their floors done, it is so helpful to see the different finishes that are available. Communication throughout the process was also great, we knew exactly what to expect from the start. We also want to thank Paul; he did the actual refinishing job. He was so easy to work with and helped us choose the right color of stain for our floors, he was very patient with our indecisiveness :-) At the end of each workday the equipment was stored neatly, and things were left tidy. In the end we ended up with wood floors we absolutely love!!!

Joni was very patient as I picked our railing materials. Paul gave us good examples of floor stain…read morecolors to choose from. Color is great! Do have an issue with the refinishing of our wooden vents. Sort of just pushed the oil finish down the wooden slats so not an even finish. Said there was no way to sand the louvres. I noticed but there was not much to do about it. Contract was for the tops. Also got a final invoice before a final walkthrough was scheduled. The railings both still needed to be buffed and re-oiled before they were smooth to the touch. Also needed some touch up on several areas of the floor. I think better communication/education would have been beneficial and always schedule a final walk through before final invoice!

What a phenomenal place! Jenny Osmond provided incredible information and customer service. Her…read morewarm demeanor and in-depth knowledge of every product, cost and design implications was impressive. This is the place you need to go if you want great service and a beautiful kitchen.

The experience started out well but then the application and execution turned downward. We spent…read morean enormous amount of money (more than 100k) on the cabinets for our custom home. Not only were the cabinets not glazed anywhere near to the samples we picked from but there were so many measuring and fitment mistakes that cabinets had to be remade and re-glazed and measurement done incorrectly and doors swinging the wrong way, etc. I fully understand that the factory did not glaze the cabinets correctly but I didn't buy my cabinets from the factory. I bought them from CabinetsByCales and that's who I had to turn to. Now, the company did send all doors and drawer fronts to another company for re-glazing and the work was acceptable to us we still sit without several cabinet doors, crown molding missing etc months later. The 'near' end product is beautiful and our cabinets are stunning but the process could certainly have been smoother. It could be that our completely custom job was simply too much for them and I can't in good conscience recommend them.

Great experience start to finish! Scott, Patrick, and Chris were all friendly, professional, and a…read morepleasure to work with. Reasonable and transparent pricing. And we feel we got a great value for our money. 10/10 would recommend to anyone looking to finish their basement.

We got our basement finished with BIC Construction and we got everything we asked for. We love how…read moreit turned out. Sara communicated with us very well for the entire process and Scott made sure everything was up to standard. When we get another house, if the basement isn't finished, we're coming back to BIC for sure.

hate leaving negative reviews, but after 4 months into a renovation that I was originally told…read morewould take approximately 6 weeks, I feel obligated to share my experience. I used a contractor recommended by Total Floors from their "trusted vendor" list for a kitchen and two bathroom renovation. Unfortunately, almost nothing has gone according to plan. First, tile for multiple rooms was ordered incorrectly, causing major delays while replacement material was reordered. In one shower, the tile that was supposed to be 2" x 9" arrived measuring 2" x 9 1/8". That small difference became a major issue because half of the tile was the correct size and half was not. Instead of replacing the flawed batch, I was told to "adjust the design" to hide the inconsistency -- despite paying full price for the product. The cabinet situation has been even worse. I paid the recommended contractor to measure my kitchen cabinets, then hired him for the renovation. Months later, I had to hire a new contractor to completely rehang the cabinets because they were improperly installed, uneven, lacked adequate support, and did not line up correctly. On top of that, several cabinets were measured incorrectly and do not fit the space properly, leaving me with unusable cabinets and an unfinished kitchen. What has been most disappointing is the lack of customer service afterward. I have repeatedly called, emailed, and texted trying to find a solution regarding the cabinet issues, but I receive little to no response. Unless something changes significantly, I cannot recommend Total Floors or their cabinet/vendor partnerships based on my experience. The amount of stress, delays, mistakes, and lack of communication has been extremely disappointing.

I worked with Stephanie 2 years ago and was very impressed. So much so I am returning to have her…read morehelp me with the other half of the flooring for our house! She was feted amazing service and their prices can not be beat. Going to another flooring supplier is out of the question for us. I cannot say enough good things about her or the business.

After owning our home for a while we decided to embark on a kitchen remodel, guest bathroom update…read moreand mudroom addition that involved a lot of structural work. We interviewed and received bids from four contractors and choose HCI. In little over four months we now have our dream kitchen! HCI was truly great to work with. They stuck to their timelines, kept us informed on the progress of our project and updated us on any budget changes. They were very responsive to our concerns and were always easy to get a hold of to answer any questions that we had. As with any remodel, we decided to add a few additional projects to our job. HCI provided us with updated costs and was able to get the work done without any major delays to our schedule. Thank you Terri, Jake and all the contractors who work with HCI.

We chose HCI to help us with a first floor remodel that included our kitchen and staircase to the…read moresecond level. Every space on the first floor was renovated. Our project was estimated to take just over three months and we chose to live in the house during the project. HCI's communication was incredible! Each day we had updates on what had been completed. HCI has a team of knowlegabe experts that helped us make important decisions throughout the project. All the subs that entered our home were very curtious and trustworthy. Our home/construction sight was cleaned up each night which made it a little more bearable to live in the home during the project. We are beyond pleased with the end results! Our home is beautiful and feels like new, thanks to HCI! We would recommend HCI to anyone who is embarking on a home remodel project.

FBC did a basement remodel for us. Things that we really liked about working with them: they mostly…read moreadhered to being done on the deadline they set (there were some minor finishing issues that went past the deadline (like correcting a scratched vent cover or getting a new door handle type of details); they gave thorough reports and details basically every day and usually with photos on a very easy to navigate dashboard online; all staff we worked with during construction were very communicative and responsive to questions or issues; our overall finished space we are very satisfied with. Cons: there was a lot of staff turnover from design to finish and so we often needed to repeat certain decisions that had been made earlier on in the process but not recorded, or some things would even get done in construction that then needed to be corrected, due to dropped communication after a staff member left. That was frustrating, but in the end we had a finished space that we have been happy with over the last year+

We decided to remodel our basement in 2019, and, of all the companies we interviewed, FBC Remodel…read moreoffered the most organized, best designed, most exciting plan. They took care of everything, from conducting an inspiring design meeting to contracting to mitigate asbestos and wall bracing to carefully working to add finishing touches to make it all beautiful. They stayed exactly on schedule and communicated clearly with us at every step. We are in love with the result. In fact, FBC's renovation of our basement has made us feel like we purchased a new home. They turned an outdated, largely unusable space into a multi-use space we love. We would recommend this company to anyone.

Because of what we found out, after the fact, I would strongly encourage everyone who is…read moreconsidering using this company and everyone who has already used them, to reach out to your city/county and find out if they are registered to work there. Make sure that they've pulled permits for your work, because if you have to do this after the fact, it's going to be an ordeal. We've been told, we may have to remove the structure, because they never got to inspect the caissons in the concrete. Our roof was not done to code, the framing of the porch was not done to code, which is likely why he didn't pull permits in the first place. We can appeal, as we are not at fault and some of these things we can pay another contractor to fix, but the bottom line is, Colorado Deck and Patio, didn't do the work as contracted. They sell their services saying they do things the right way, they didn't. They talk about integrity, I think it's pretty clear that if you don't pull the permits that are in your contract, that's not accurate. If you aren't licensed to work in a city that you're working in and you're selling your services there, that doesn't seem very transparent either. They say they don't sub-contract to crews that weren't involved in the design and vision, that's also a lie. If you google you can find Stephen looking for crews to work as 1099 employees. He and Eric appear to be the only employees of the company. The crew that worked on our project, was great, but they weren't involved from the start, the guy who was involved at the start was fired for using drugs. Stephen shared the text messages of when he had to fire him, with us and the contractors who worked on our job, we all saw them. We supposedly paid more for their services because they aren't like other contractors, they are honest and they do things the right way, we found out that they are exactly like the contractors that they talk bad about, they just charge more. The allegation that they pay for 5 star reviews is accurate. They want nothing less than a perfect review and if you give them anything less, even 4 stars, expect to have them calling you names to their crew.

It has been several months now and I realized I said I would post updates when everything was…read moreresolved, which I suppose everything is now no thanks to Colorado Deck and Patio. Over the 2-3 months that followed we spent over $15,000 to have our brand new front porch repaired and brought up to city codes. So in case you're keeping score - the original estimate was $11K, but Stephen Jackson forgot to include the electrical work for lights and outlets, which we requested from the beginning, in the estimate so the total was over $13K. Then we learned there were no permits, no inspections, they were not licensed in Aurora, they disregarded the engineer's plans by not providing proper support for the structure, and they did not have the roof done according to the city code. That's just off the top of my head. So why did it cost us an additional $15K? Because to do it right we had the extra expenses of paying for the permit, paying to remove brand new materials so the workmanship could be inspected - it failed, btw. We had to pay to have the brand new roof removed so that it could be re-done properly, which required re-roofing the entire front side of the house, so that was a lot more material. We had to pay for brand new engineer drawings. [On a side note, the engineering firm they used told us it was the first time a contractor hired them to have plans drawn, then failed to follow them. As a result they said they would no longer do business with Colorado Deck & Patio.] The list goes on, and also includes paying for an attorney that specializes in construction law. I also wanted to address some of the things Stephen Jackson stated in his response to my prior review, though most of it is ludicrous. Firstly, they do indeed offer a 5 or 10 year warranty for a price. I have never, outside of Best Buy had to pay for a warranty. We paid for the 5 year, and we did reach out to them as I previously stated when we learned about the problems and they chose not to reply. And they did carry insurance but we confirmed they let it lapse during our project and only reinstated it when they heard from our lawyer. Stephen seemed perplexed as to why we would not ask him to fix the problems, but these were not honest mistakes, or simple oversights, they were decisions Stephen Jackson made to financially benefit himself and put our home in jeopardy. And the decisions to cut all those corners were solely Stephen Jackson's. The subcontractor that he hired was not a friend of ours, we had never met Jairo Reyes before Stephen introduced us when he arrived to work on the porch. In fact it came as a surprise to us because Eric Johnson said they don't use subcontractors, Stephen does all the work himself. And I hate to point out the obvious hole in that claim, but.. If he was our friend, why would we have paid Colorado Deck and Patio to hire him? Why not save ourselves a ton of money and hire him directly? But Mr. Reyes did the job as he was instructed, by Stephen who was onsite just about every day and is very much "the boss," just ask him (you know the type). Mr. Reyes absolutely was not provided with the engineer's drawings or stamp. We know this because later we did become friends with him after we learned he had also been ripped-off by Colorado Deck and Patio. I really don't want to get into the other ugly claims but I will say there is a police report that proves we never had any stolen tools at our house, and our own home security cameras prove there was never a gun pointed at anyone. In fact the officer that was involved instructed Stephen Jackson to stay away from us and our property. As far as posting fake reviews, that may just be the pot calling the kettle black, since before this year their company had a total of about five reviews over ten years - two of which were negative. Now they get a new 5-star review somewhere on average every week. That's impressive since they also told us they only do one project at a time so they can provide attention to detail. Unfortunately for Colorado Deck & Patio all those great reviews are not quite enough to restore their previous 'decent' overall ratings. Because in the meantime there have also been new 1-star reviews. Other people have called them unprofessional, and stated that Stephen did not have a license or get permits and inspections until he was forced to. And now he apparently thinks the customer should change the negative review to a positive one. So maybe he was right about one thing in his response.. maybe a gift card is not enough to make somebody change a negative review to a perfect one. But it's still a shady practice that violates the terms of sites like this one and Angie's list. But that is the least of the shady things that Colorado Deck and Patio has done during our interactions with them. Our porch is now complete and does look good, but that is no thanks to them either. We unfortunately can't enjoy it at this point, and that is thanks to Colorado Deck and Patio. :(

Lisa is wonderful to work with! She truly cares and wants to make everything correct. I wanted a…read moredifferent look with shutters she installed. She replaced them and they look great. She is so easy to work with and knows her window coverings! Joseph who installs for her is also wonderful to work with. Both are very professional, and I highly recommend them for any project. Ruth

Joseph has been out to our house several times to repair 20 year old broken blinds and strings…read more Each time he has been very professional and has done an amazing job on the repairs. Courteous and knowledgeable, I appreciate his enthusiasm and good nature. I will be ordering blinds for my new home from Design Craft Blinds and Floors!