I had a GREAT first-time experience with Natalie. She did a fabulous job on my fine hair, trimming…read morethe ends so everything looks neat and fell into place, FINALLY. I needed help with a thinning hairline, she explained many options and confirmed that we were going in the right direction for my lack-luster hair. Thank you Natalie for giving me some hope, this has been such a struggle for me, then I found YOU! I cannot wait to return for my next appointment!

I always have a great experience when I come to Twisted Loxx! My hairstylist Marissa was amazing…read moreand she did a fantastic job! I can tell she's a professional and she took really great care of my hair! The haircut and style was exactly what I wanted :) will for sure be coming again!!

Micheal was awesome! Super nice and easy going. Great stylist! One of the first haircuts I have…read morebeen genuinely happy with!

it seems she has been trying to delete my original review so here's a new one…read more first of all i am honored to receive the famous "hope u heal" line u reserve for all ur bad reviews. guys this is an example of her condescending tone since our original call. i also want to say that although i do think Ariana's read on the situation was spot on and perfectly articulated, i had absolutely nothing to do with it. she is a complete stranger. if i were recruiting people to leave reviews, u would have more than just one couple things in response to ur last message: - a haircut this bad should be obvious to someone claiming to be a professional. - I dont think being a loyal customer entitles me to a refund, i think a bad haircut does. - i only mention being a recurring customer to emphasize 2 things-- the way you treat loyal clients with a **good track record**, and lost revenue for a business who *themselves* stated cannot afford a refund. - I was very careful to specifically not use the word shelf and that was intentional. - Ive had big short hair, i've had two wolf cuts, & i know how to style it. I would never request a jelly or anything resembling one. ever. (not that that's what this is) - I didn't request a blow-out. I was OFFERED one. Maybe it's not something y'all should offer in the first place if u will blame clients for accepting and use it to deny refund. - I wasn't shown the back of my hair, esp. not in final form. being in front of mirrors does not change that. this is low IQ. - I nearly accepted ur "resolution" bc u gave me no other option and i was genuinely trying to work with you. but ultimately, like i tried explaining on the phone, it would not have actually solved anything for me. simple as that. - yes actually... I did leave satisfied.. bc I didn't notice? and it's almost as if... that's the whole issue ???? hello ?? i want to make it clear that although i was preparing for a chargeback, i remained very polite and still tried my best to resolve this directly with the salon. i even tried to meet her halfway by suggesting a partial refund but she was not making the same effort, and became progressively rude. It's clear we're operating from fundamentally different premises. maybe that's the root of the problem here. Your position is that there's nothing wrong with the haircut itself and that I don't know how to style it. ok, I'll bite. for the sake of argument, let's assume that's true.... It still doesn't change the fact that this is objectively not the haircut I asked for or agreed to receive. on that basis alone, I am owed a refund due to service not as described. it doesn't matter if u think u can "make it better". improving something bad doesn't make it good, just makes it less bad. if you had any ground (or documentation) to stand on, u wouldn't have lost the case. having a "policy" does not mean you can do whatever you want. There must be exceptions for certain cases when mistakes are made. and you need to have discernment to know the difference from when someone's abusing the system. but that requires competency (in your field and in life), humility, and good faith. when a customer has been wronged, the burden should never fall on them to figure out a resolution that works for the business. It should be the other way around. why do i even have to explain this. If I were in your position, I would be mortified to hear a customer had this experience. my priority would be to understand what would make the situation right for them and do everything reasonably possible to make that happen. I personally would have offered a refund AND an adjustment. But ironically, that means taking accountability... fortunately for all of us, u have proven it yourself that you have never been capable of this (just a quick search to see how you respond to every bad review on here and Google) and to assume premeditation/malice is a really disappointing take on this situation and makes zero sense. why or how on earth would i plan to have a bad haircut? but if that's what were doing, i can do the same.... maybe you offer blow-outs for plausible deniability on haircuts gone wrong? maybe i wasn't shown the back on purpose so i wouldn't notice? i agree there are no winners or losers here, because at the end of the day i'd rather have my hair than a refund. but because i was so polite throughout the situation, you took advantage and at the end basically shoo'd me away & expected no consequence. the last text message you sent me speaks for itself. even a stranger was upset for me. by the way... I reiterated my points via email, not to rehash anything, but to have it all in writing for the case :) i've attached photos of my original review from Google, KJ's response from Yelp, and Ariana's review as well because it tickles me and they threatened to take it dow.

By far the best haircut and salon experience I've had in a very long time. Irene was fantastic at…read morehelping me come up with a game plan, and she executed it perfectly. I also got the scalp treatment, which I highly recommend. Can't wait to come back here for my next haircut next time I'm in town.

Being a guest at Amanda Moncur Salon, and a longtime client of Amanda's, I'm always amazed at how…read moremuch I love the outcome of each appointment. My newest set of extensions, Bellami piano key wefts, are giving me everything. It's the best of both worlds- color and dimension of I-tips with the stability of wefts. Loooving it!!

I was hesitant about finding a new hair stylist since I am new to this area. But I wanted to let…read moreeveryone know that Emery is exceptional. She did what I asked her. And took her time. I will definitely will be back.

I went in for a hair cut and style and couldn't be more pleased clean shop reasonable pricing I…read morewill definitely return

Being that I have been a licensed cosmetologist myself for over a decade, saying that I'm…read moreparticular about my hair is an understatement. I have high expectations. Fine, good or great doesn't cut it. I want perfect. If you, like me, want "perfect", you should trust Sage with your hair. Sage gives a very thorough consultation. We discussed what my goals were and used pictures for reference so there was no miscommunication and we were on the same page with expectations. I wanted to go from my natural, non-dimensional dark blonde to a "lived-in" blonde. Something easy to grow out, brighter by the face and at the ends, and dimensional. She let me know the "why" behind the process. Speaking of the process... Sage knows what she's doing. Her placement was perfect. She watched the bleach carefully and didn't let anything over-process. Which means that I now have the blonde hair of my dreams and it's STILL HEALTHY. Not to mention the fact that spending time with her was just plain FUN. Hair can take a while. Having someone do it who not only is skilled but is kind and personable was a dream. Yes, I'm particular. Yes, I am IN LOVE with my hair. Yes, I will be rebooking with Sage. I absolutely trust her. I'm so glad I have found my perfect blonde specialist. Going to Tallulah East to get my hair done was a wonderful experience. Not only is it conveniently located right above my favorite coffee shop, it's clean, bright and beautifully set up. My favorite thing about Tallulah East in particular, though, is the fact that it feels so personal. The experience makes you feel like the sole focus of your hairstylist. You can tell that a lot of thought went into the setup. Another thing a really appreciate is the fully transparent pricing. It makes it so much easier to budget for getting my hair done.

Can't explain how much I love coming here. You know the service was amazing when the color looks…read morethis good STRAIGHT on naturally black hair. Love visiting Sage since I feel so much better after coming out of her magic! She always makes sure I'm comfortable during the whole session and is even flexible in booking around my own schedule. Highly recommend seeing her.

Had a horrible hair cut!!!! Also they say it's Aveda salon but they didn't use Aveda product and…read morehad an allergic reaction. I went back to salon and someone recut my hair and again didn't use Aveda product and had another allergic reaction. I will not be returning. It had nice decor and that's only thing positive I have to say.

Annie is knowledgeable and straightforward, really sweet kid with such talent for color!read more

Lindsay and Taylor are both great. Taylor took me from blonde to almost black with cherry…read morehighlights. Then Lindsay installed 2 rows of 22 in IBE extensions that matched my hair texture and the new color perfectly. Prices are on par with skill level and what's charged in the area. I've had the extensions for almost 6 months and they have lasted wonderfully!

rudest employees I've ever come across. no wonder their salon was empty when I popped in to ask a…read morecouple question. They gave me the impression I wasn't welcome.

I have very thick and dark hair, so I'm very picky with who I let color and cut my hair. Emily does…read morenot disappoint and I can always trust her to do great work! She takes her time and always asks thoughtful questions to make sure her client is heard and gets the best possible outcome. I cannot recommend her enough!

Emily is THE BEST in the blonde hair game! She is a natural watching her in her element. She gives…read more110% when "making me blonde" by not only the time she puts in to it but also her dedication to give me exactly what I'm asking for. I have only lived in Utah for a year, and every girl knows it's tough finding someone you trust with your hair. Well, I had to go through 3 other girls before I found Emily and nothing tops the experience I have had with her. When I say she is the best - that title doesn't come easy. It comes with trust, skill and very someone who is very detailed oriented! Her experience tops excellence and I won't go to anyone else!

Good stylists and nice atmosphere. Reasonable. 8 out of 10read more

Marie is great went to her right before COVID and I love how healthy and long my hair has grown, I…read moresent my best friend her way !

I love my haircut and really enjoyed the experience. Looking forward to going back and getting…read morecolor done in 5 weeks.

I called to make an appointment and they weren't friendly. If they aren't friendly on on the phone…read morethen they probably will not be friendly in person or to my hair. How unfortunate.