Have been to Lunatic Fringe in SLC multiple times so I was excited to learn there's a new location…read morein South Valley! Talking to them I learned they've been open about 7 months? They have an inviting lobby with huge windows for natural light with a beautiful view, their shampoo room is SO relaxing with dim lighting and warmed blankets to warm up after coming in from the cold, and their stations have a little drink stand to hold a complimentary beverage to keep you hydrated while you're getting your hair cut. Everyone is so nice and down to earth and relatable it just puts you at ease. Had such a positive experience that I convinced my husband to come get his hair cut here too and we both plan on coming back and will totally recommend this location :)

I wish I lived in the area and wasn't just passing through! Desperately needing a cut, I did a…read morelittle online research and chose Sarah at Lunatic Fringe. I brought a few pictures and talked through my vision with Sarah. She understood immediately and gave me a great cut. I went from shapeless, below my shoulders blah to a cute short, full-of-body bob! I loved that there was no pressure to get my color done, or to buy product. Sarah is a gem, easy to talk to and has great insight into hair styles, face shapes, all the things you want in a stylist.

Micheal was awesome! Super nice and easy going. Great stylist! One of the first haircuts I have…read morebeen genuinely happy with!

it seems she has been trying to delete my original review so here's a new one…read more first of all i am honored to receive the famous "hope u heal" line u reserve for all ur bad reviews. i also want to say that although i do think Ariana's read on the situation was spot on and perfectly articulated, i had absolutely nothing to do with it. she is a complete stranger. if i were recruiting people to leave bad reviews, u would have more than just one couple things in response to ur last message: - a haircut this bad should be obvious to someone claiming to be a professional. - I dont think being a loyal customer entitles me to a refund, i think a bad haircut does. - i only mention being a recurring customer to emphasize 2 things-- the way you treat loyal clients with a **good track record**, and lost revenue for a business who *themselves* stated cannot afford a refund. - I was very careful to specifically not use the word shelf and that was intentional. - Ive had big short hair, i've had two wolf cuts, & i know how to style it. I would never request a jelly or anything resembling one. ever. (not that that's what this is) - I didn't request a blow-out. I was OFFERED one. Maybe it's not something y'all should offer in the first place if u will blame clients for accepting and use it to deny refund. - I wasn't shown the back of my hair, esp. not in final form. being in front of mirrors does not change that. this is low IQ. - yes of course y'all are bffs & will back each other up. Still think dallan would've handled it better. - I nearly accepted ur "resolution" bc u gave me no other option and i was genuinely trying to work with you. but ultimately, like i tried explaining on the phone, it would not have actually solved anything. simple as that. - yes actually... I did leave satisfied.. bc I didn't notice? and it's almost as if... that's the whole issue ???? hello ?? i want to make it clear that although i was preparing for a chargeback, i remained very polite and still tried my best to resolve this directly with the salon. i even tried to meet her halfway by suggesting a partial refund but she was not making the same effort, and became progressively rude. It's clear we're operating from fundamentally different premises. maybe that's the root of the problem here. Your position is that there's nothing wrong with the haircut itself and that I don't know how to style it. ok, I'll bite. for the sake of argument, let's assume that's true.... It doesn't change the fact that this is objectively not the haircut I asked for or agreed to receive. on that basis alone, I am owed a refund due to service not as described. it doesn't matter if u think u can "make it better". improving something bad doesn't make it good, just makes it less bad. if you had any ground (or documentation) to stand on, u wouldnt have lost the case. Policy is not law. There must be exceptions for certain cases when mistakes are made. and you need to have discernment to know the difference from when someone's abusing the system. but that requires competency (in your field and in life), humility, and good faith. when a customer has been wronged, the burden should never fall on them to figure out a resolution that works for the business. It should be the other way around. why do i even have to explain this. If I were in your position, I would be mortified to hear a customer had this experience. my priority would be to understand what would make the situation right for them and do everything reasonably possible to make that happen. I personally would have offered a refund AND an adjustment. But ironically, that means taking accountability... fortunately for all of us, u have proven it yourself that you have never been capable of this (just a quick search to see how you respond to every bad review on here and Google) and to assume premeditation/malice is a really disappointing take on this situation and makes zero sense. why or how on earth would i plan to have a bad haircut? but if that's what were doing, i can do the same.... maybe you offer blow-outs for plausible deniability on haircuts gone wrong? maybe i wasn't shown the back on purpose so i wouldn't notice? i agree there are no winners or losers here, because at the end of the day i'd rather have my hair than a refund. but because i was so polite throughout the situation, you took advantage and at the end basically shoo'd me away & expected no consequence. the last text message you sent me speaks for itself. even a stranger was upset for me. by the way... I reiterated the points we spoke about via email over the phone, not to rehash anything, but to have it all in writing for the case. i've attached photos of my original review from Google, KJ's response from Yelp, and Ariana's review as well because it tickles me and they threatened to take it dow.

I love my haircut and really enjoyed the experience. Looking forward to going back and getting…read morecolor done in 5 weeks.

I called to make an appointment and they weren't friendly. If they aren't friendly on on the phone…read morethen they probably will not be friendly in person or to my hair. How unfortunate.

It was fate and I was super lucky to grab an opening with Chelsea during the busy time of the…read moreholidays. Chelsea saved me from more tears as I'd had my hair highlighted 2 weeks prior with another stylist (at another salon) who ruined my color. Chelsea took on the challenge - consulted with some of her colleagues to determine the best plan to best fix my coloring and executed professionally. While my color isn't where i ultimately want it to be since it'll take time to avoid damaging my hair - it is still beautiful and no more tears. Needless to say, I have a new stylist. Thank you Chelsea!

The stylist did not color my hair as requested. Her process was totally foreign to me and my hair…read moreturned out completely wrong. I went to another salon to have it correct as I was not about to let her touch my hair again

I'm usually against having my hair cut short, but I left it in the hands of Rebekah. She did a…read morewonderful job! It looks so good, and I'm very happy with the results. The vibe is immaculate. Very chill girls place

I've loved my experiences at Priority Salon! I loved being able to search on their site and find a…read morestylist that I thought I would vibe well with (they had photos and descriptions available). I picked who I thought would be the best one for my needs, and I was so right! Savanna has not only become my fav stylist, but also my friend! I appreciate someone who listens to my wants/needs, and makes me feel comfortable enough to express concerns/things I want to change! I will 100% continue to come here for any trim, color, wash, and everything in between!

Everyone there has been helpful, like, really helpful. I am just learning to style my hair and the…read moreowner spent time helping me understand how to achieve the look that Addie gave me. I went back a second time to really figure out what I needed to do and Addie answered all my questions with thoroughness and patience. She and the owner were both so kind! And because they are so reasonably priced, I could go back again to get a style and more instruction, if I need it! They were great! Thank you, Addie and Loxxie!

I have to just say how amazed I am w this business and the owner. I came across an instagram post…read morefor a free certification class and at first I was skeptical so I reached out and they responded super fast w we are serious it's free. The class was from 10-5 and they showed us their sew in method and when I tell you they instructors were VERY THOROUGH and they didn't seem bothered when I asked questions. I would recommend that class to anyone wanted to learn that method. Today I checked my mail and they mailed out the most lovely certificates. They were framed and wrapped so nice. I just didn't expect that. I am so thankful to anyone who offers free knowledge of their craft but to top it off w that just made the experience a 10 out of10

Holly is THE BEST and is always up for a challenge! I always love the big dramatic changes and she…read morealways makes me feel so beautiful after! Not to mention she's so fun to talk to during the duration of an appointment. Definitely recommend her to EVERYONE

Holly took the time to look at my damaged hair, evaluate my needs: healthy hair, and longer hair,…read moresee my wants, and make it all happen! She does amazing work and I confidently recommend her to anyone looking for gorgeous hair!

Dani is completely awesome. My husband and I both are clients, and we are always happy with her…read morework. I've tried different cuts and colors, and she always understands and does it well. There were many times in the past that I'd walk out of a salon not completely satisfied, disappointed, or even horrified with results. It's the complete opposite with Dani, and I couldn't recommend her more. I walk out of there relaxed and happy with my hair instead of stressed out, and that's huge for this busy mom.