This is a motel, not a hotel. At $240 a night, beware there are few to no amenities, the office…read morecloses at 9 so no access to ice or a microwave. The employees were rude when we were there, but we didn't really care about that. The room was small but relatively clean. Not worth the money, though.

Basics are that it was clean, comfortable, and they had great staff!…read more We needed somewhere to stay for an event at the casino. This was plenty close and a GREAT location off the river. Easy walk to shops and some great dining as well. Would highly recommend for a quick overnight stay on your travels!

Very large! Much like Vegas casino. Easy to get lost walking…read morearound. Hotels are very nice upscale. Food court is decent.

Nice location but the hotel was just Ok. We got a room in the Cherokee tower but the first room was…read moreon floor 5, even numbers, and it had a view of a cement wall so we upgraded to floor 20 with a beautiful tree view. The room was clean and spacious enough but there was no hair dryer and they never cleaned the room for our 3 day stay so we ran out of towels and coffee (called to replenish) and the TV was super squirley. The Cherokee tower is far from everything. We were there during the week so many of the places to eat were not open until late in the day if they opened at all so we had to walk quite a ways to eat.. I'm not a great walker so that makes a difference to me. There was only one place for a breakfast during the week as well and that was in the other tower. Guys restaurant was good but really not fabulous and no breakfast during the week. All the restaurants and stores closed at 9 so plan ahead on that as well. The casino was good. We found if we gambled during the day we won but at night we did not, so we didn't gamble at night. The sports book area was great for watching football but we were watching on a day that all restaurants closed at 9 and the game started at 8:30 soo.. out of luck on that. We would go back because we did have a good time but I was surprised at some of this so thought I'd provide some education to others planning on staying here.

We came here for an Elk watching trip. We normally stay somewhere else but everywhere was full. We…read morebrought our little dog and they allowed for him for a small fee. The bed and room were nice. The bathroom probably needs a little updating but all in all it was a good stay.

Outstanding customer service. Clean and good size rooms. Friendly associates. They gave us late…read morecheckout 2 days as we were stranded due to our car being broken down. We had breakfast both days and it was good and they had it available until 10am. If we return to the are we will definitely stay again.

I was hesitant to return to the Fairfield Inn in Cherokee again but the rooms in Murphy were more…read moreexpensive and looked very outdated so I decided I was better off with going where I had been before and just needed somewhere to sleep. I was provided a welcome bag with a water, Doritos and a Hershey bar. So that was nice. The AC in the hallways were working this visit and the AC in the room was working. So I am glad those issues were fixed. The hotel seemed much different than my prior stay. A problem still not addressed is with the outlets as there was not anywhere to plug in my laptop at the desk. The only outlets I could find were in the bathroom and on the bedstand. I did find a power strip behind the desk later but those were all being used. The tv turned on by itself at 2:52am and woke me up. So if I ever stay here again, I will unplug the tv before going to sleep. Breakfast was mostly good but some of the items like the fruit compote, seemed rancid. After one bite I decided it wasn't worth getting sick. The items weren't stored properly or replaced with fresh from the day before. I was happy to move on. If someone hadn't set the timer on the tv to turn on in the middle of the night, this would have been a great stay. So I would return here again but unplug the tv the next time.

Comfy and convenient. My cousins and I enjoyed a nice stay at the Fairfield Inn. They had comfy…read morebeds, which was perfect for our night before hiking. It was also conveniently located across from the casino, so we could get late night food, as we arrived late in the evening. They also had a great spread for breakfast, which was included in our cost. There was also a small gym, which allowed me to squeeze in a quick run in the morning. The staff were incredibly kind as well. We would definitely come back for stop through to the Smokies.

Full disclouser I'm a IHG awards member and stay in them a lot. This one is sometimes a little…read moremore expensive being close to the casino (major benefit) but I was able to get a reasonable price for a Thursday night stay. What make me rate this 5 stars was JOAN who ran the breakfast area. The 2nd person called in sick and Joan ran breakfast not missing a beat. Not only keeping everything stocked and the whole area clean, she made time to greet most people with a smile and asking if everything was okay. Huge shout out and thank you to Joan!

During our stay, our vehicle was significantly damaged by metal protruding from a concrete parking…read morestop in the hotel parking lot. We immediately brought the issue to management's attention and documented everything with photos. The hotel owner spoke with us directly and confirmed in writing that we should have the vehicle repaired and that the hotel would reimburse us for the cost. Based on that commitment, we moved forward with the repairs, which totaled approximately $2,000. We have documentation of everything, the parking lot hazard, the vehicle damage, the owner's written agreement, the repair process, receipts, and the completed repair. Unfortunately, once the repairs were completed and it was time for the promised reimbursement, communication essentially stopped. Multiple attempts to follow up have gone unanswered. Accidents and property issues can happen anywhere. What matters is how a business handles them. We gave this hotel many opportunities to honor its written commitment, but instead, the owner stopped responding and is leading us to spend additional time and money pursuing outside avenues for a resolution. Based on this experience, I cannot recommend staying here. If the owner's word cannot be trusted and legitimate concerns are simply ignored, guests may be left responsible for unexpected expenses and forced to pursue the matter elsewhere just to obtain what was promised. We are now escalating the matter through IHG and considering additional avenues to recover the money we spent based specifically on the hotel owner's written commitment. However we have also been informed each hotel is privately owned. I strongly encourage anyone who stays here to document any property-related incident carefully and keep all communication in writing. Not a trust worthy owner at all!

The hotel is very clean, beds and pillows comfortable. Staff amazing. Great location…read more Only complaint is not enough hot water for 2 showers. Water pressure was lacking. Had a whirlpool in our room however not enough hot water to fill it up. Also the outside jacuzzi needed to be hotter.

Excellent propriety on all fronts. It's clean, the staff is pretty cool (maybe slightly guarded),…read moreand the convenience to Harrah's is incredible. Just walk across the street. You also get free breakfast, quiet rooms, and a seasonal pool. If I were really searching for any negatives, booking this place is somewhat of a gamble because they don't do refunds. That's based on my experiences anyway. But you will get incredible value! The only other negative is that you have to take the scenic route around the river one way or the other to get to the property. If it's late at night anf you're a female, you might want to walk with a friend or ask security to escort you. I have never heard of any problems like that in Cherokee. This is probably because the tribe wants people coming back. If you interfere, it ain't gonna be good! This is their land. I highly recommend you respect it. The clink on an Indian reservation is probably one of the last places you want to be. We went off the reservation on the review though, didn't we? My bad! This is an awesome place to stay. Not my #1 in the area but my top three due to convenience and the ability to walk to the hotel (I drink red wine sometimes). I will be staying here for one night very soon. Looking forward to it. And I will not tell you my #1 property in the area. I want to keep that secret to myself. But this place is pretty awesome!

The hotel exterior was clean and well maintained, the flowers on the railings are absolutely…read moregorgeous! We stayed in a non-smoking king suite and it was clean, smelled clean, and the hard floors were a plus for us. The front desk attendant was friendly and helpful, check in was fast. I hate I didn't catch her name, but she was a pleasant person. This hotel is within walking distance to shopping, restaurants and the Oconaluftee Island Park. The guest WiFi worked well and they do have a free breakfast , but we did not check that out on this trip. We were only there for a one night stay, but it was quiet at night, the bed was comfortable and we would definitely stay here again, the price was reasonable for the convenience of the location.

Cleaning crew leaves their hair behind in the room and the walls are peeling but we were only…read morestaying for one night so made the best of it after a little light cleaning. The location is in a nice area and the beds were comfy so that was a plus. Walls are thin so pack earplugs if you don't want to hear your neighbor snoring.

Located along Tsali Blvd, it is easy to find. There is a small hill to drive up to the main office…read morewith the rooms extending out in a line away from the main road. It looks like one of those older motels where all rooms are ground level and you park right outside your door. The main office is very small with a window to talk to the clerk. We had made reservations over the phone and everything was in order. We got our key and parked right outside our room door. The room is a bit small but better described as cozy rather than cramped. Walking in you find the bed and a small sitting area with the bathroom at the rear of the room. Everything was in good working order and smelled fresh. This was everything we wanted in a room and nothing we did not need. It was also very quiet, and you could sit out in front of your room if you wanted to enjoy the cooler evening. We did not try the breakfast as we had planned to meet at a local restaurant, but the omelets certainly looked good. We absolutely would stay here again when in the area, and next time we will try their breakfast.

Enjoyed this Ma and Pa lodge for our stay. Although the hotel is kinda old, The room was very…read moreclean, the surroundings were safe and very quiet which was great as I am such a light sleeper, and the Bed was comfortable. Our breakfast was home cooked by the owners wife , Sue, and was delicious! A vegetable frittata served right out of the cast iron skillet. Good and hot! The owners, Mark and Sue, were both very nice and eager to serve. I would definitely stay here again.

This was a nice place to stay and the staff was helpful and friendly. We arrived around 10pm after…read morea long day of travel and rafting. A gentleman named Joe checked us in quickly and made sure we had everything we needed. He was the best! Even offering to print off directions to a place we had spoke about. Great customer service and just want to give him a shout out for all his help. Our accommodation were fine. Our room was clean and had a balcony. The AC was a bit noisy as thats a common issue in most hotels. Over all a very good experience and we would stay there again.

One of the nicest Comfort Suites I have stayed at in a while…read more Nice clean, large rooms. Excellent price. Pleasant staff. I highly recommend this hotel.

The Cherokee Grand Hottel gouged us and charged ~$220 for one night. At $70, I would still feel…read morecheated. The owners should be embarrassed of themselves. We stayed in the supposedly renovated main building. Our room was filthy. There was fresh blood on the bottom of the toilet seat. Large crumbs and a discarded drink top were strewn across the floor. A vacuum cleaner may not have touched that floor in days. In its current state, I would NEVER stay again at this hotel. Based on the condition of the room and facility, I would not want to spend more than $50 per night. The room was so cringey that we couldnt sleep in the supplied linen. We slept in our clothes on top of a blanket that we brought with us (we left the blanket behind with the bad memories.) This place was so bad, that we knew that if we asked for another room, it would be just as dirty... or worse. We actually woke up tired and sore from this ordeal. A horrible night after a great Santana concert. Things were so bad that we didnt even want to try their "free breakfast." NEVER AGAIN NOTE: Two positives: 1.) The hotel personnel were courteous and seemed pleasant. 2.) I checked for bed bugs and didnt see any.

01/28/2026 I HIGHLY recommend The Cherokee Grand Hotel on…read more196 Painttown rd. in Cherokee NC. The rooms are clean and comfortable, the Shuttle service is great and the Customer Service is Outstanding from Chip and Pasha! Thank you both for Top Notch customer service. Paul Lauderback Knoxville, TN