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    Pini Ace Hardware

    4.7 (3 reviews)
    Closed 8:00 am - 6:00 pm

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    Pini Hardware - Pini Hardwares Mr. Pini

    Pini Hardware

    4.3(220 reviews)
    2.5 mi
    $$

    This review has been way overdue. I just finished a plumbing project for my mom, and I thought that…read morethis was the best time to visit Yelp. My family has been been doing business Ace/Pini hardware ever since it was on Grant Avenue, Novato . The customer service has never changed since I was in my teens and now in my 60s. The staff is extremely knowledgeable and helpful on DIY projects. When entering, I'm always, ALWAYS greeted by an associate and asked if there's something he/she can help me do, explain and or find. It's my humble opinion that this is one of the best Customer service examples in the industry. Thank you, Pini Hardware!!!

    I had a replacement window screen order, thinking having a new one made is better but it was too…read morebig to fit and they put the retention clip on the top instead of the side. I specifically pointed out the clip issue when I brought it in originally and the kid apparently didn't pay attention, nor did they probably compare the old screen which I actually left with them, but is now disposed of. When I went in to speak to a manager they were kind of quick to offer a refund to get me out of there. To be fair they would need me to leave the screen, but I don't exactly want them to give me another screen that won't fit where the reference is disposed of - what will I do then? I just don't trust the Novato store and will have the San Rafael Chase store re-screen one and create duplicates. I said as much and they said nothing to reassure me. I want to point out a couple of things with the reply on Google reviews, supposedly by the owner. Why is there any kind of reply when the original was a rating with no review? Just for the 5 stars? When someone mentiones something specific they say to email and then when people say nothing they are busy celebrating. And of course they don't do that here, I guess Yelp users don't count even though it doesn't have the link that says claim this listing, they just ignore this site. And for those who had a key issue, I think that generic reply to email the company for training purposes is ridiculous. In this case the manager I spoke to could have said they would look at the situation to ensure it doesn't happen again, I am right there so that could be addressed before I go online to write this review, but it doesn't look like they care and just said "I don't know what happened" and most likely want to get rid of the customer. The "email us" reply is what big companies do who want to project an impression that they are responsive when they are not really. I don't buy it. Growing up in Novato I had the image that Pini is a nice local business that care about what they do, I don't believe that anymore. I'd like to support local business but not so much when I don't feel like they care about supporting me. The customer is not paid to do training. Why does it require a separate email taking our time when we already wrote detailed information in the review?

    Photos
    Pini Hardware - Housewares and Gift Area at Pini Hardware

    Housewares and Gift Area at Pini Hardware

    Pini Hardware - BBQ Grills and Smokers from Weber, Green Egg, Traeger and more at Pini Hardware

    BBQ Grills and Smokers from Weber, Green Egg, Traeger and more at Pini Hardware

    Pini Hardware - An extensive line of lighting and electrical at Pini Hardware

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    An extensive line of lighting and electrical at Pini Hardware

    Jackson's Hardware - Thank You San Rafael Chamber!

    Jackson's Hardware

    4.0(170 reviews)
    12.0 mi
    $$

    I want to support Jackson Hardware instead of big companies like Home Depot. They have a wide…read moreselection of items that can be used throughout the home and work. I bought a kitchen faucet a couple years ago and was having it installed. It unfortunately was missing a part. We called Jackson and they told us it's a manufacturer issue, not their issue. We kept putting a stink and they finally gave us the show room one. Before that, we bought a toilet that did not fit. We had all of the parts, it was completely new, and put back into the same box. Again, they put up a stink but finally relented and gave us a different toilet. Just recently, we were in looking at toilets again and were being helped by someone. Mind you, this person is *helping* us. Another worker comes and begins to speak to her, making us wait 5-10 minutes. Complete and utter waste of time. Again, I truly want to support this store. But, I have been incredibly disappointed with the customer service on numerous accounts.

    One of the best full hardware assortments available. Besides fasteners for mechanical and…read morecarpentry, many special items too. Jackson's Hardware, even has a good assortment of compression springs. Work clothes and hand to power tools galore. Best part outstanding Staff.

    Photos
    Jackson's Hardware - Still buzzing from our Customer Appreciation Day!  Thanks to all who joined & our fantastic Staff and Vendors!  See you on the next one!

    Still buzzing from our Customer Appreciation Day! Thanks to all who joined & our fantastic Staff and Vendors! See you on the next one!

    Jackson's Hardware - Hey everyone! 

We're excited to announce a fantastic sale at Jackson's Hardware!

    Hey everyone! We're excited to announce a fantastic sale at Jackson's Hardware!

    Jackson's Hardware - Hey everyone!

We're excited to announce a fantastic sale at Jackson's Hardware!

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    Hey everyone! We're excited to announce a fantastic sale at Jackson's Hardware!

    Marin Ace Hardware - Our Grilling Specialists love to share their tips and tricks on our Weber, Big Green Egg, Traeger, and Green Mountain Grills - and Gozney!

    Marin Ace Hardware

    3.9(95 reviews)
    9.5 mi
    $$

    I wanted to thank Shelley in the Nursery. She was so helpful and friendly. I had so many…read morequestions and she answered all of them. She even helped me load bags of dirt into my car. She made it so easy. Thank you Shelley and I will be a return customer. I will definitely recommend that my friends come and see you for any gardening questions they have.

    I like to support local businesses but very often this Ace location doesn't have what I need or…read morepresents me with other bad shopping experiences like items ringing up for significantly more than the shelf tag or long waits to check out. I'll have an irritating experience so will avoid going there for a while, then there'll be something I need in the middle of a project and I'll decide to try again. Part of the problem is the store has limited stock and because of the small size, things are sometimes not easy to access or find- like up on the top of shelves so you need to get help to even see what they have. I will say they seem to have done re-organization and the layout seems a bit better- also the nursery has gotten better recently (plants look better and prices are easier to identify). Maybe just bad luck but today I needed a few spring planting items that I was pretty sure they carried. It turned out they were out of both of the products but I found substitutes that could work- especially since I didn't want to drive to Novato or downtown San Rafael. When I went to pay, after standing in a long line, I found the total came over $5 more than the shelf tags indicated and also they didn't accept the Ace Hardware gift certificate I planned to use towards my purchase so I cancelled the transaction. While I would love to shop locally, both for the convenience and to keep money in my community it's not worth the potential for frustration so will continue to go to Pini or the Chase locations for my hardware purchases

    Photos
    Marin Ace Hardware - BBQ Party at work with the Big Green Egg

    BBQ Party at work with the Big Green Egg

    Marin Ace Hardware - Add an outdoor living room with furniture, lights, heaters, umbrellas, and decor from Marin Ace's selection

    Add an outdoor living room with furniture, lights, heaters, umbrellas, and decor from Marin Ace's selection

    Marin Ace Hardware - A wall of colorful outdoor furniture

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    A wall of colorful outdoor furniture

    The Home Depot - A new U.S. Flag.

    The Home Depot

    1.9(547 reviews)
    13.1 mi
    $$

    Jacob (reddish bearded guy?) in the paint dept. needs to be promoted - or given a raise, or both…read more Today we brought a large piece of chipped paint that peeled from our house to get a match paint color. The first guy put the piece in the matching machine and made our paint. It was too dark. So then he tried again - this time it didn't match at all. His solution - "oh well - that the best we can do." I asked if the machine was broken - we've never had this problem before. The first guy just shrugged and said it wasn't gonna be perfect. It wasn't even close! He basically said - take it or leave it. So I asked for a manager - first guy just wasn't capable of problem solving. Jacob heard and came over, took a look, knew exactly how much white to add to the first can - and boom...perfect match. Home Depot - if you lose your "Jacob", you're stuck with "the first guy" who makes $100 worth of bad paint that will eventually end up on the discount shelf. And you also lose customers. Jacob needs to train, he needs to be promoted, he needs to be a decision maker. We're tired of the first guy. The "take it or leave it"guy. The shrugging guy. Please retrain him to be like Jacob. Please hire more Jacobs.

    Miguel O. helped me during a recent Home Depot visit, and I felt compelled to leave a review…read morebecause he was truly exceptional. I've been a regular Home Depot customer since we bought our home about a year and a half ago, and while I've always found the staff helpful, Miguel stands out as the most helpful employee I've ever worked with. I'm currently in the middle of my largest DIY project to date: adding cabinet boxes and shelving to all of our existing kitchen cabinets. The project required purchasing several large sheets of plywood, understanding the differences between them, and figuring out the most efficient and accurate way to have everything cut. Miguel supported me through every step of the process. He helped me select the right materials, handled a significant amount of the board cutting, and when he needed to step away to assist other customers, he made sure I was seamlessly taken care of by Trevor (who was great too!) so I was never left unsure of what to do next. Beyond his technical knowledge, Miguel brought such a positive, optimistic attitude to the experience. He was patient, thorough, and genuinely enjoyable to work with. Employees like Miguel are the reason I keep coming back to this Home Depot. He absolutely deserves recognition and a raise.

    Photos
    The Home Depot
    The Home Depot
    The Home Depot

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    Jim Corbet's Store

    Jim Corbet's Store

    3.5(103 reviews)
    12.8 mi
    $$

    Our recent experience at the Jim Corbet's Ace Hardware in Larkspur was so exceptional that I had to…read morewrite a review. What began as a stressful situation -- a crucial screw falling out of my crutches, leaving me in a vulnerable and frustrating position -- quickly became a masterclass in what exemplary customer service looks like, thanks to Ace Hardware's staff member Ricardo. From the moment I walked in, Ricardo was kind, attentive, and completely unrushed. He took my situation seriously, listened carefully, and got straight to work finding a solution. He was patient and focused, methodically working through options until he found exactly the right fit. His resourcefulness was genuinely impressive -- this wasn't a simple fix, and yet he approached it as a seasoned problem-solver who takes real pride in his work. Most importantly, he succeeded. I walked out of that store on my crutches, fully functional and completely relieved, all because Ricardo refused to give up on what might have seemed like a small problem to some, but was a very big deal to me. This is the kind of employee who defines a store's reputation. Ricardo exemplifies everything you'd hope to find at a neighborhood hardware store -- expertise, warmth, and genuine care for the people he serves. My family and I will be coming to Jim Corbet's Ace Hardware exclusively from now on, and their stellar staff like Ricardo is the reason why.

    Rotten customer service. Sadly what used to be a great locally owned store has turned sour - tired…read moreto return something that was recommended to me and it was 3 days over the 30 seat return and they would not make any accepting - claiming "we are understaffed and it's too difficult for us to deal with inventory" - does that even make sense to anyone? Pathetic.

    Photos
    Jim Corbet's Store
    Jim Corbet's Store
    Jim Corbet's Store - He's alive!

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    He's alive!

    Pini Ace Hardware - hardware - Updated May 2026

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