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    Pinetop Studio Suites

    1.9 (18 reviews)
    Open • Open 24 hours

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    Jolie S.

    Ok experience. We tried to check in early so we went to the front desk, no one was there but a phone that said "Call for Service," so we called and we asked if our room was ready and the lady said yes, so we asked if we can check in early (we were there an hour before our check in time) and the lady said yes but will be a 10$ fee. Decided to just kill an extra hour but a bit ridiculous to charge even though the room was already ready. We got a room on the second floor and had to walk up some stairs. Once you first walk in and up the stairs you'll notice a smell, not really a pleasant smell. Also the side door you walk into to get into the building never closes all the way, it's slightly open. Once we got to our room, it was a basic room, nothing too good or bad. Small pillows and abnormally small toilet, close to a kids toilet, low to the ground and water was high. Overall, not a bad place if you need somewhere cheap to stay the night. Don't think I recommended if you wanted somewhere nice to spend the night if you're visiting, especially for a few days.

    I don't want to know what this is on the shower stool....

    I requested a handicap accessible room only to be called the morning of our trip to make sure I actually needed a handicapped room. I told them I needed a zero entry shower, I'm not able to step over the side of a tub. Upon arrival I had what appeared to be a handicapped bathroom, but it had a bathtub and not a shower. You will see they added steps in order to get into the tub, thus making it twice as dangerous. Plenty of grab bars but none in a position for using the stairs. The worst bed I've ever slept in had 2 flat standard sized pillows, leading us to a sleepless night. In the morning realized there was no hair dryer or Kleenex, or even a phone to request them from the front desk. Walked down to office to find it vacant. My husband was able to track down a hair dryer a little later. This is the last cheap hotel we will ever stay at.

    Dog hair on carpet (we don't have a dog)
    Christina P.

    Location was great, smaller hotel was nice easy to get into building with multiple entrances. We traveled with family and their room didn't have the same issues as our room. So this hotel has potential to be really good but not our experience with our room. The staff and construction workers smoke a good portion of the day so the doors open you can smell smoke in the hallways and of course the smell can travel into the rooms. The hotel was under construction however our room seemed like it was still in progress between getting remodeled but also wasn't cleaned very well either. We had missing drain covers in the sink and bathtub (not sure how the bathtub would've worked without it since we have a baby), both bath towels has grease and brown stains on them, the safety lock on the door was broken off, the towel rack for the sink was ripped off the wall, the carpet had chunks of dog hair (we have no dog), the window curtain had a brown splatter on it, the a/c had the vent all busted up, the window had a smear of some chunky substance on it, not sure what it was on it. Talked to hotel staff about how dirty even with Covid 19 at large (they don't do housekeeping each day either because of covid 19 not sure how that helps but okay) and her excuse for being no towel rack and safety on door was that they're under construction. Not good enough of an answer if you're under construction great but don't have the room you rent out be half functional and not CLEANED room. I have a young baby and was very disappointed in the lack of respect this staff had for being ethical with their business. This hotel has such a potential to be great but not our experience with our visit.

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    1 year ago

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    2 years ago

    great stay, we enjoyed the pool and spa, and friendly staff. will definitely come back again . thank you

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    Ask the Community - Pinetop Studio Suites

    Best Western Inn of Pinetop - Double Queen

    Best Western Inn of Pinetop

    (48 reviews)

    $$

    Our stay was excellent, until the last 15 minutes, which completely changed my impression of this…read morehotel. Before our arrival, I called on Tuesday and spoke with Erika, who was incredibly kind and understanding. I explained that we were traveling to town for the funeral of a childhood friend. When we checked in, I explained the situation again to the front desk associate, who was also very courteous. The hotel was clean, the room was comfortable, and everything started off wonderfully. We paid for a late checkout. Although it was a holiday weekend and the hotel could only extend it until 2pm instead of the usual 3pm., that was completely understandable and not an issue. I again explained that I would be attending funeral services about 45 minutes away in Cedar Creek, where I would have little to no cell service. My husband would remain at the hotel with our two young children, a 3-year-old and our 4-month-old baby--until I returned so we could leave together. I arrived back at the hotel at approximately 2:10pm and immediately went to the front desk. I explained that I had just returned from the funeral and only needed five minutes to change out of my dress into comfortable clothes before my family and I got on the road. The front desk associate and, I believe, the manager assured me that was fine that they will let housekeeping know. When I got to the room, I discovered that at 2:05 p.m.--just five minutes after our late checkout time--a staff member had already called the room, and my husband and our two small children had been asked to leave. They were standing outside the hotel with all of our luggage, our toddler, and our infant, waiting for me. That was incredibly upsetting. The hotel staff knew exactly why we were there. They knew we had paid for a late checkout. They knew I was attending a funeral and that I was returning as quickly as I could. Yet there was absolutely no grace, compassion, or consideration shown to my family. Five minutes after checkout, despite knowing the circumstances, my husband and children were already being ushered out of the room. That level of disregard was disappointing and unnecessary. To make matters worse, when I asked if I could quickly use a restroom to change, I was told there wasn't one available in the lobby. I was then sent back to the room we had just vacated, where three housekeepers were already cleaning it. It was a standard room with two queen beds--not a large suite--and I only needed a few minutes to change clothes before leaving. I've worked in hospitality myself and hold a bachelor's degree in Hospitality Management, so I understand the importance of turning rooms over quickly, especially during a full holiday weekend. What I don't understand is the complete lack of empathy and basic courtesy shown to my family during an already difficult day. It's unfortunate that an otherwise wonderful stay was overshadowed by how we were treated at the very end. A few minutes of patience and compassion would have made all the difference. Instead, my lasting memory is of my struggling husband, with our frazzled toddler, and our sobbing four month old infant - standing disheveled against the wall outside with all of our belongings. IMMEDIATELY, after I spoke with front desk; upon returning from a funeral. The contradiction of hospitality in those moments was unnecessary, and left a very sour ending to an already terrible and emotional morning. I wasted time and energy being sent back to do exactly what was agreed upon, in a far more uncomfortable way. All I needed in that moment as a grieving and post partum mother was: a small crumb of peace and compassion. Yet, we were met with disregard. I'm absolutely furious. I'm patiently waiting on your response, looking forward to hearing back from you promptly.

    9/13/26 This place wasn't cleaned and if they did clean…read morethis place they must have let there kids clean it. This place is ran down I'm sorry but I should have looked at the reviews before I stayed here. Don't do it. Find another place. Update!! As we were checking out. I am currently filing a formal complaint with the local Health Department after catching staff on video refusing/failing to change the bed linens between guests. This is a severe health violation. When I confronted management to address this and request basic ownership/corporate details, they refused to provide any information. This property is privately owned and operates with zero transparency or accountability. Be aware that the owners of this establishment also operate the hotel right next door. Avoid both properties completely if you value cleanliness and proper sanitation.

    Pinetop Studio Suites - hotels - Updated October 2026

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