The store is in a great location with the neighborhood wanting to support it. However, commonly…read moreneeded items are never in stock. We were spoiled with the previous store as if you couldn't find something you needed, we always found it there. I was excited to have ace come into our neighborhood but wish they had quality management that kept items in stock, heard and supported the requests of the area. I will continue trying to support the store but it is hard to do so.

I Stopped in to siore and as usual asked store clerking they had a product she said she was not…read moresure but asked store owner or manager and he rudely replied they dont have that item. He grudgingly walked to look and said he was right. Not pleasant and see no reason to return to store.

I got two large screens redone there, the said about a week and it was done in 3 days. There are…read moreopen Monday through Friday until 5 PM. Closed on the weekends. They have a huge selection of Milwaukee tools. I had no idea Milwaukee made so many types of tools. Super knowledgeable and friendly staff.

Great service, friendly and helpful. I buy all my Milwaukee tools from Rita--great deals.read more

They have everything, but it feels stuck in the early nineties with the turn styles, paper rebates,…read moreand that eat worm jingle from there ads always playing... gross, we get that enough in advertising OUTSIDE of the store. And returning something, wow... that's a steam lined process I'd be happy if Menards would allow real competition into there back yard, maybe then they would be be forced to shift to competitive paradigm.

I'm addicted to the online only deals and I'll admit that some look better online than after…read morebringing home, but if you stay away from the cheap tech stuff, you'll be more delighted than disappointed. I'd rather shop at Menards, warts and all, than Home Depot OR Lowe's. It's easy to track down assistance, unlike those other two and there's always something inexpensive to make the trip worthwhile. It's amazing how much less they charge for the exact same item sold on Amazon.

Stopped in and asked for .357 ammunition. Clerk gave me ammo and I checked out. Got Home and saw…read morethe ammo was .327 and not .357. Went to return the ammo and the store staff said it was "against federal law" to take the ammo back. I know this is not true because other stores will and I cannot find anything in the code of federal register to support this. Store staff then said they have signs up saying they cannot take back ammo. Obviously they don't know what they're doing and I will be taking my business elsewhere.

This might be the greatest store for home DIY project builders-- in the world…read more Light fixtures galore, every conceivable electrical, plumbing, carpentry supply and tool. It takes 30-minutes just to walk the aisles -- and that's inside the store. They have more variety in wood and lumber than most lumber yards. You can buy a metal roof at Menards-- I did. You can buy appliances, furniture, auto supplies, food! You can shop for just about anything you can think of here. Really, it's just amazing. If Amazon had a brick and mortar store for home owners, it would look like this. Old-fashioned tried and true products can be found here. The land of simplicity-- Borax and Murphy's Soap. And a place where you can buy a metal roof in 20+ colors (special order @ a very reasonable cost). A dozen eggs for 99 cents?!? Only in Wisconsin! Simply not possible in NY. And Lionel trains at Christmas! They sell Lionel stuff! Based here in Eau Claire, I'm not sure if this is their flagship, or if the store on the west side of town is the flagship location. I feel like I'm visiting the Mecca of Home Building for DIY! There must be a whole lot more home owner builder/maintainers in middle America, because in NY, I have a choice limited to Lowe's and Home Depot -- both pale in comparison to the massive selections available at Menards! I sometimes make special trips to the Menards closest to the East Coast -- located in Warren, Ohio! One more thing, why all the terrible reviews? Makes no sense to me unless it's just disgruntled ex-employees. If Menards decided to open an east coast store in Orange County, New York, I'd be there every weekend. Lowe's would never see me again... Keep up the good work!!!

On Sept 2nd 2025, I purchased lumber and exit the gate. The…read moregate keeper made an humiliated comments, "I have to count lumber pieces since I don't trust you!." The way he sounded like I'm stealing. Then the manager requested named Davena. She only listened to her subordinate and ignored my presence as if I'm not visible. She then counted with another helper. At the signing on pad before exiting, she stated that if I'm not happy then don't come back! This is a terrible customer service I ever seen. This should be very damaging image for menards

Best hardware store? Nice store, yes but WORST customer service EVER! Not even close to…read moreliving up to the (well known, great) Ace Hardware reputation! I think ACE headquarters needs to check this place out. They are not doing their name good! Very dissatisfied customer.

Tony saved me a ton of hassle tonight!…read more I provided sound and lighting production services for a band at Too Mixed up in Wheeler, WI tonight. I unfortunately got locked out of my U-Haul rental trailer during load out because one of my door locks wasn't accepting my key around 12:30 AM and all of my cases and covers for my equipment was inside of the trailer, while my gear was outside in the elements. I called 3 lock smiths, and Tony answered at 1:18 AM!!! He was about to drive 30+ minutes to my location per my request, but before he did, he asked me if I had any WD-40. I just so happen to keep WD-40 in my car. Tony told me to spray some inside of the key hole, then move the key in and out a few times, then turn the key and IT UNLOCKED!!! Hurray! I was able to load out quickly after that and drive home. There are still kind-hearted people in this world after all! Thank you, Tony and Tru-Lock! My family and I appreciate you, and your services!

I couldn't be more happy with they work that was done at our place. We needed a re-key of a new…read morehouse, about a dozen locks. The tech was very polite, knowledgeable and took care of business the way I would want an employee of mine to take care of it. If you need a locksmith, look no further...

Russell's is located In the historic part of downtown Neillsville WI. It's a pretty big store with…read moreisles and isles of stuff. Good local hardware store but maybe not enough employees for the size. They stay in front to help customers which is nice and they take you to the stuff your looking for but then rush back to the front.

They do not stand behind there sales. A humidifier would not work after 3 days and the woman gave…read moreme a hard time about returning it saying i didn't know how to use it I will not buy anything there again. i will go to Menards because they take back anything. It will be worth the drive.