The store is in a great location with the neighborhood wanting to support it. However, commonly…read moreneeded items are never in stock. We were spoiled with the previous store as if you couldn't find something you needed, we always found it there. I was excited to have ace come into our neighborhood but wish they had quality management that kept items in stock, heard and supported the requests of the area. I will continue trying to support the store but it is hard to do so.

I Stopped in to siore and as usual asked store clerking they had a product she said she was not…read moresure but asked store owner or manager and he rudely replied they dont have that item. He grudgingly walked to look and said he was right. Not pleasant and see no reason to return to store.

Extremely rude! I called to ask if they had a product I was looking for and was told that 'You…read moreneed to go to places in person to ask questions. No one likes to take phone calls anymore. It's the new way of life in America.'. Then he hung up on me before I could respond!

This was a wonderful place in our little northside neighborhood that had to close due to…read moredevelopments by Chippewa Falls and Eau Claire . We lost our grocery store for the same reasons. They are both dearly missed. The Franchiser has moved his small equipment repair to Union Trailer and Power .. 122nd St Chippewa Falls. 715 874 6363. He continues to represent Stihl.

I'm addicted to the online only deals and I'll admit that some look better online than after…read morebringing home, but if you stay away from the cheap tech stuff, you'll be more delighted than disappointed. I'd rather shop at Menards, warts and all, than Home Depot OR Lowe's. It's easy to track down assistance, unlike those other two and there's always something inexpensive to make the trip worthwhile. It's amazing how much less they charge for the exact same item sold on Amazon.

I went online to purchase 2 generators after having been hit by a tornado. Drove 1.5 hours to pick…read moreup the generators all local stores sold out. I expected to get a printed receipt upon pick up to be able to give to our insurance adjuster. Instead I was told that the email receipt is all I get. I explained I have no way of printing an email receipt I've been hit by a tornado... the lead cashier said she had no way to help me maybe I should go to the library... Now I've just spent over a $1000 in your store and you can't print a receipt not to mentioni drove 90 minutes to shop here..WTH! Never Again..

Stopped in and asked for .357 ammunition. Clerk gave me ammo and I checked out. Got Home and saw…read morethe ammo was .327 and not .357. Went to return the ammo and the store staff said it was "against federal law" to take the ammo back. I know this is not true because other stores will and I cannot find anything in the code of federal register to support this. Store staff then said they have signs up saying they cannot take back ammo. Obviously they don't know what they're doing and I will be taking my business elsewhere.

On Sept 2nd 2025, I purchased lumber and exit the gate. The…read moregate keeper made an humiliated comments, "I have to count lumber pieces since I don't trust you!." The way he sounded like I'm stealing. Then the manager requested named Davena. She only listened to her subordinate and ignored my presence as if I'm not visible. She then counted with another helper. At the signing on pad before exiting, she stated that if I'm not happy then don't come back! This is a terrible customer service I ever seen. This should be very damaging image for menards

It's Menards. They have what they have. Employees are mostly helpful. Usually have to look at…read moreseveral boards to find a suitable one. They don't sell Milwaukee or Dewalt power tools. Mostly their questionable "Tool Shop" brand, which is disappointing. I buy my tools elsewhere. Otherwise a decent selection of most home improvement needs

Best hardware store? Nice store, yes but WORST customer service EVER! Not even close to…read moreliving up to the (well known, great) Ace Hardware reputation! I think ACE headquarters needs to check this place out. They are not doing their name good! Very dissatisfied customer.

I couldn't be more happy with they work that was done at our place. We needed a re-key of a new…read morehouse, about a dozen locks. The tech was very polite, knowledgeable and took care of business the way I would want an employee of mine to take care of it. If you need a locksmith, look no further...

Tru Lock saved us Labor Day Friday evening. We were returning home from a camping trip towing a…read morecamper and stopped at the I94 rest stop. Upon return to the vehicle the key no longer turned despite efforts by 4 different people. An auto mechanic was unsuccessful. The locksmith arrived at 8PM in a well kept and labeled van which was basically a mobile locksmith workshop. He was very skilled and experienced and we were driving again in an hour with a refurbished lock cylinder and 2 new keys. He was great- very professional , polite and confident- sorry I don't recall his name

They do not stand behind there sales. A humidifier would not work after 3 days and the woman gave…read moreme a hard time about returning it saying i didn't know how to use it I will not buy anything there again. i will go to Menards because they take back anything. It will be worth the drive.

Russell's is located In the historic part of downtown Neillsville WI. It's a pretty big store with…read moreisles and isles of stuff. Good local hardware store but maybe not enough employees for the size. They stay in front to help customers which is nice and they take you to the stuff your looking for but then rush back to the front.