Excellent response and service. Arrived quickly and on time and completed service in a…read moreprofessional manner.

From the owner: We specialize in commerical door hardware. We can repair or replace any commerical steel or…read morealuminum doors. Along with replacing or repairing hardware on them. We can rekey your house or business. Please give us a call and see how we can help. Customer service is our top priority.

We worked with Shawn to install cameras in our facility. Not only was he professional but he was…read morealso super helpful and insightful about the equipment and questions we had. He was very communicative and worked well around the hours we provided for him to install the cameras. Would definitely work with him again!

From the owner: I am a one man small business that will help you start to finish on your camera installation. read more

Wish I could rate this a 0/5. Literally could not recommend this place LESS. Would like to start…read moreout by saying that the associate Chad who physically came out to help us, was very kind and helpful. Our car was stranded in a fast food restaurant parking lot overnight after the key broke off the fob in the ignition and we were unable to reprogram a new fob. Called Paul's Lock & Key Shop for advice/availability as my sick grandfather was stuck at the hotel without his medications and needed to return home as soon as possible. Owner Jim answered the phone and immediately began to speak with hostility towards us, saying "are you going to shut up so I can talk?" and "I'm trying to do you a favor and if you don't stop talking I'm not helping you" as my mom was trying to relay information from him to me so I could follow his instruction. He also cussed at us, saying "well maybe I should fucking talk to her then!" When my mom was explaining the situation to him. It made an already incredibly stressful day 1000x worse, and I never expected this kind of customer service in Rochester. Especially where 90% of visitors are likely having the worst day of their life and could be met with a small amount of kindness. You never know what someone is going through. Will not be using services again and certainly will not be recommending to others/will be warning those looking for appropriate service to look elsewhere. Very disappointing.

Very Rude, Spoke with Travis about a job and he said they are very busy but they will ACCEPT IT, I…read moreasked if he has a rough day / Date and I confirmed I'm not rushing I just want to know, He said you can go with some one else, and hang up the phone, Its type of business that they are very busy that they don't Care about customer or customer service, They want customer to pay and that's it, We can not even ask when they can provide the service, The type of business that the community should not support as they showing their ugly face when income is coming