I can't comment on the food because of the customer service. I flew in and landed pretty late (PBI) so I came here for some food after many hours on a plane. I asked the girl if she could recommend me anything to eat since nothing had any ingredients. I asked her to just recommend things to eat for someone why just got off of a 9nhoir flight, anything that she likes to eat. She responded by saying 'idk what you like" but constantly added the word 'reyna' which maked me feel like she was being condescending. I remained clam and reiterated that I'm just really hungry and tired and ask for a simple recommendation of what they had to offer. I noticed I was then receiving dirty looks from people who came from the back to change the cash register. I don't see why people would be so angry and impatient at someone who doesn't know about Cuban cuisine and simply asking what's good! I just received the same response of "idk what you want" but with the word " reyna", which translates in English to "queen".... Bruh If I was a "queen" you think I could get either a simple explanation of the what's in the food they serve or better yet, just toss some savory foods that are edible - I would have devoured them! Instead I felt stupid, disrespected, and insulted. I don't recommend this place if you're curious to try Cuban foods/pastries because the staff has absolutely no patience or give a shit about any words coming out of your mouth. Havana restaurant is actually very decent. They have really good ox tail read more

My friend purchased a velvet cake for me without knowing that it contained cream cheese frosting which I am allergy with. The cake was completely untouched. Before returning to the store, we called in advance to ask if we could exchange it for another cake. The first employee placed us on hold for about five minutes. Then another employee came on the line and confirmed, "Yes, you can bring it in and we will exchange it," while apologizing for her limited English. Based on that confirmation, we thanked her and drove all the way from Gardens back to the store. When we arrived, we were given a completely different answer. The server said she would contact the manager, but we were not allowed to speak with the manager directly. The server communicated with the manager by phone in another language, and then typed a response into Google Translate on her phone to show us: "Once the item leaves the store, it cannot be exchanged." We explained again that we had called beforehand and were clearly told to bring the cake in for an exchange. The server contacted the manager again and then typed the exact same message on her phone--without any further explanation, accountability, or apology for the misinformation we were given over the phone. This situation could and should have been handled properly during the initial call. Had we been told the correct policy, we would not have wasted our time and gas driving back to the store. The lack of clear communication and unwillingness to let us speak directly with a manager made the experience even more frustrating. To make matters worse, the cake was not fresh. It tasted old and dry, and we cannot eat it or give it to anyone. It is going to be thrown away. This was a very disappointing and unprofessional experience. I hope the owner reviews staff training, communication procedures, and customer service standards to prevent this from happening to other customers. read more

Pinecrest Bakery - West Palm Beach - Almost $40 dollars with horrible customer service! - Bakeries Near Me - West Palm Beach, Florida

Finally found an authentic Cuban Bakery in Greenacres! This New location is one of two that I know of in Palm Beach. Located on the Northeast corner of Jog and Melaleuca Lane, they were buzzing with activity. They have a number system and after we pulled off our number from the wheel it was only a short wait until they called us and we placed our orders. I ordered a standard of mine, a Guava and Cheese pastelito, along with a cup of Colada (small cup of concentrated Cuban coffee)! Both my pastry and pastelito were delicious! The pastry crust was nice and flaky, housing the sweet Guava and cheese combo. The coffee was a great pick me up too! The gorgeous baked goods are so tempting and the staff eager to answer our questions. I will be back to try one of the breakfast offerings and more cafecito! read more

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Picked up empanadas from Pinecrest Bakery today--delicious! Flaky crust, flavorful filling, super fresh. Beef and chicken both hit the spot. Will definitely be back and highly recommend! read more

We stopped in for a light dinner. I ordered a Ham and Cheese Empanada. It was good but it didn't have much ham or cheese inside compared to my wife's Chicken Empanada which was totally full. Don't think I will get the Ham and Cheese Empanada again. I also ordered a Pineapple Smoothie which was good. For a dessert I ordered a White Chocolate Eclair and it was also very good and loved it! Too many choices to choose from! Everyone was super friendly and very helpful when we were trying to decide what to order. read more

Pinecrest Bakery - West Palm Beach - Ham and cheese empanada. 3/4 of it was air lol. - Bakeries Near Me - West Palm Beach, Florida

Walking in you're greeted kindly by staff & approached with a clean atmosphere! Love seeing the glass cases displaying the sweets and savory things. Chicken Empanadas were full of flavor! My toddlers loved which is a bonus. Now the flan cheesecake was 10/10. Super yummy!! read more

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Came in during a busy hour but the staff were super helpful, efficient, and friendly. Ordered a coffee which was exceptional. Amazing beef empanada which was warm, maintained its textural integrity, and had strong savory flavor. Loved the guava pastry as well which had a perfect amount of sweetness to complement a very nice pastry. Wonderful experience! read more

First it's nice to have a Pinecrest Bakery in Palm Beach county. The building used to be Boston Market. I've now been a few times, tried an array of things and like most of it. The guava and guava cheese pastries when hot/warm are amazing. Again, when prepped right they can be one of the best tasting guava pastries in our area. The chicken empanadas are just okay... I've had them 3 times now and each time they are salty. But a tweak in the recipe can fix that. Service is great. Inside and outside is clean. They are open 24 hours! read more

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My review is really 3.5 stars. I was torn on how to review. This place is relatively new. We walked in and the woman was washing the floor. The inside was spotless. There is ample seating. We were ordering take out. There was a slight learning curve navigating the menu since it was our first visit. And it was an unplanned stop so I do recommend perusing their website menu beforehand. The staff were so friendly and helpful. It's not very quick for takeout but not terrible. We ordered a few things to try - super Cubano, shredded beef empanada, chicken empanada, and maybe a croquette that was ground beef wrapped in mashed potatoes and deep fried. That brings me to why I didn't give more stars. I can read the descriptions on the menu but when they have everything in glass cases without signs I can't put it all together. I choose my food visually if possible. Signs would be helpful. I felt bad asking her what each thing was in the case. I agree with one of the other reviews in that the food was cold. The super Cubano had too much meat so it didn't get warm and gooey. The shredded beef empanada was fried to perfection but the chicken one was cold in the middle. I get that we got takeout but we're only 5 minutes away. read more

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This place is fairly new and nearly always very busy. That being said, I'm nearly always able to find a spot to park and they have a take a number system to keep things moving and organized inside. I've also found all the staff to be helpful and friendly. The restaurant has a decent amount of seating and is set up simply. It's clearly geared more to take-out than dining in, but you can do either. They've got a TON of Cuban desserts (cakes, pastries, etc) and lots of delicious fried croquettes, papa rellena, and more. They've also got lots of breakfast and lunch sandwich options. Everything we've tried has been good, but I would not say the food is great. There are some other Cuban bakeries in the area that have better tasting food in my opinion, but this shop is very conveniently located and easy in/out so I'll still come here either way. read more

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This is a nice bakery. The Cafe Con Leche was good. We ordered the Philly Cheesesteak sandwich and it was good. The cheese was a little overpowering though and I wished the steak had more seasoning. We also had the beef Colombian Empanadas which were okay. Place was super clean. Service was fast and everyone was nice. They had a lot of patties and cakes here. It is a great grab and go lunch spot. read more

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My second time! Tried sandwiches this time and the sandwiches were on point! Tasty, freshly made, large enough to share, and oooooh the bread--so fresh so soft with a crispy outter just like you want your bread to be. They make them out in the open to the left of the registers. **The desserts are so beautiful (currently considering trying one as I sit here enjoying cafe con leche) l think we might!** Counter service is okay. Nothing to complain about or rolaud. It's been super busy this morning and they are doing a great job managing everything. Some of the staff is bilingual and some are not and they are working together like a well oiled machine. The Ferraro rochet eclair was the best dessert I've had in a looooooong while. It was a 5 mouth experience. Go here just for that bad boy it's dreamy!!!!! Another review giving it to you straight no chaser. Enjoy! read more

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I just had an egg sandwich " Sunshine Croissant" that was so good I had to come here and write a review. It was so good I forgot to take a picture. I got the eggs fried which was perfect for a hangover. It was cheap, and it was the only place open at 5am, and I'll definitely be coming back for that sandwich. read more

First time here, it was so nice and clean, large space. You are able to dine in or take out. The staff greets you as you walk in and the food is made fresh to order! They offer party trays, whole cakes and hot sandwiches. It's one 24hours! read more

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The staff are so gracious.The Bowls are so very fresh and full of flavor. Jeanette the chef has impeccable skills. read more

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I'm very pleased with my experience at Pinecrest Bakery this morning. The staff are super friendly and bright. I tried the sunshine croissant and an iced coffee with caramel. First off, the croissant is huge which means I had leftovers, and it was delicious. The coffee was delicious and strong. I will definitely be back. read more

Pinecrest Bakery - West Palm Beach - Sunshine Croissant - Bakeries Near Me - West Palm Beach, Florida

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They'll nickel & dime you. After spending $81.06 I asked for some cilantro dipping sauce to dip some of the croquetas mind you I ordered a dozen of them they cheaply gave me one when asked for another I was made to feel like a beggar because they only are for the bowls they said & they charge for them otherwise. Then 5 min into eating my food I asked for some hot sauce to which they wanted to charge .50 for which is insane its a condiment. I ordered a steak sandwich & me asking for hot sauce isn't absurd. So incredibly ridiculous to nickel & dime customers. I cant wait for Vickys bakery to open up near my house in Palm beach gardens. Yeah I drove here from PBG but eff that never again with that kind of customer service. Do better in today's economy people have choices & I will let many people know to not choose Pinecrest read more

Pinecrest Bakery - West Palm Beach - My receipt for proof there prices are ridiculous & then to have the audacity to charge for condiments - Bakeries Near Me - West Palm Beach, Florida

I'm kinda glad I live 1000 miles away from this place b/c I'd be here all the time. Had an event and stopped by at 6am Sat and got some snacks for my crew. I'm sure its a little weird to order a few dozen tequenos and croquettes, but they were so good! I wanted to try more things, but will definitely return again when in the area. I believe they are 24/7 and everything I saw looked very fresh. read more

I no longer miss my hometown of Miami!! I found the most delicious, freshest, Cuban bakery right here in WPB!! Love this place read more

The bakery just opened recently, but I've visited the one in Miami and I love it. The WPB location is consistent. They have amazing cortaditos and pastalitos. The prices are very affordable as well! read more

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Open early, sweetest workers, fresh baked breakfast and desserts. Gotta love it. Cafe con Leche Carne empanada Beef empanada Guava pastelito Croqueta Jamon Cuban toast eith butter and eggs read more

Let's first say that this place is open 24 hours now. You can get the menu as soon as you pull into a parking space via QR code. Food is served quite promptly. There was a little waiting time, but that is because they make it as you order. I've been in the kitchen and there's no premade food area. This is all made as you order it which is quite nice. I have tried the menu before and and now offer a Cuban bowl which consists of meat chicken, which is your choice a small salad, black beans, white rice, and a perfect seasoning. You can sit inside it's not a luxury restaurant. It's a more or less pick up and go or sit in an open atmosphere which has music playing in the background. This is my go to place for coffee. It's so much better than Starbucks and considerably less money and you get a free smile from the waitress, which is always a good thing. read more

Pinecrest Bakery - West Palm Beach - Counter and a partial menu - Bakeries Near Me - West Palm Beach, Florida

I was very pleased with today's visit. We were in the area and decided to stop by and check them out. As we entered, there was a line but it moved along very quickly. The place was very clean and the lady that took our order was super nice and helpful! They have a great variety of pastries, food, cakes, desserts, and drinks. My husband and I mainly focused in the pastries area. In a large box to go, we ordered 3 guava pastries, 3 guava and cheese pastries, 2 cream cheese pastries, 2 papa rellenas, 1 empanada de ropa vieja, 1 empanada de carne, and a batido de mamey. I was very surprised to have paid less than $40 for all of it. Prices are great and the pastries were delicious. We're definitely returning and may even make this our new bakery place. I recommend this place if you're looking for a great bakery! read more

Heavenly, amazing empanada, excellent mango juice, espresso, Nutella salad pastry. Open 24 hours, which makes it great at any time get into West Palm Beach. Very well priced. I took some pastries back to Ohio. read more

Wow, visit this bakery if you love fresh, homemade Latin pasties and and savory snacks. It's a pretty large place with a decent amount of tables and chairs. They work on the number system. Take a number and wait to be called. Then you can either take your goodies to go or sit at a table and enjoy them there. On this day the place was really busy, but they had ample staff to serve customers and the ladies kept bringing out trays of fresh baked goods. I went with just a couple of ham and potato croquettes and two empanadas. Everything was very tasty and I highly recommend this lovely place. read more

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I decided to stop in for some pastries to bring to a team meeting. Such a pleasant surprise! There were so many different pastries to choose from and the staff was friendly and helpful in making the best decision on what to get. I also purchased a Cuban coffee and it was strong and good. Plenty of seating inside. The team was happy with the treats. Everything was delicious and I will be back. read more

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Occasionally, I come across 4.5 star reviews that make me question the entire system of reviews on Yelp. People, PLEASE! As a proud Cuban man I judge most places serving Cuban food, on one simple metric, the Cuban sandwich. If you can't get that remotely correct, then I have little desire to sample the rest of your wares. The Pinecrest Bakery failed MISERABLY at the Cuban sandwich and, as briefly as I'm able, I'll tell you how: FIRSTLY, this is NOT a Cuban sandwich. The "Cuban sandwich" offered here is a ham and cheese (with apologies to actually well made ham and cheese sandwiches) with ONE slice of deli pork that only Walmart could produce more poorly. The ratio folks, is key to the Cuban sandwich. The Swiss cheese on my sandwich was cold. Not lukewarm, but not melty enough, that I could grapple with. The cheese was COLD. The bread was warmish, though clearly pressed, but not for long enough to heat the interior. To add ultimate insult to this injury, the sandwich was cut in half vertically. I know it's a small thing but, for the love of all that's holy, cut the damn sandwich on the DIAGONAL. It's the very least that could be done if you're passing this off as a Cuban sandwich. My wife and I also sampled the croquettas ,empanada, Yucca and papa rellena. To be fair, the picadillo was tasty but the papa and yucca were cold. The croquettas were warm and passable but certainly not fresh made. When you're a chain, like Pinecrest, you can't cook in small batches as some things should be done. Also in all fairness, we did not try their pasteries, but, I have little interest in trying anything else anywhere that has the nerve to serve this "Cuban sandwich" such as they do. Save your money, there are FAR better places within a stone's throw that aren't chains passing themselves off as "quality". read more

They have a large variety of delicious desserts-hard to pick just one. They also serve sandwiches, which are popular.

Good a service are very good. Always fresh pastries and sandwiches. If you love Cuban good this is the place.

The place was busy when we arrived. The people waiting on us were very nice. The shredded beef empanada's were amazing and reasonably price. Had several deserts with guava. I will definitely go back when we are in the area! Have to try more of their delicious food. Every dessert in the display cases looked amazing and the place was clean. read more

Pinecrest Bakery - West Palm Beach - Bakeries Near Me - West Palm Beach, Florida

The bakery part is a little expensive at almost $5 for a chocolate eclair, the pastry was little dry, yet the filling custard and choclate was superb. The help was at a snails pace. Its like the walking dead with like 5 people behind the counter, 2 customers in front of me and it took 23 minutes. Somebodys got to put a fire under their ass. Whats with Okeechobee blvd its like lazyville when comes to service. read more

Let me start with this bakery being a complete necessity in this area of West Palm Beach! Today I tried their tres leches dessert for the first time and all I can say is WOW! I thought the "award winning" tres leches from Havana restaurant was the best but today I have found their true competition LOL As a Cuban-American from New York, I celebrate and appreciate well made Cuban food and having Pinecrest Bakery here is a blessing to all who have a chance to try it out. Does not disappoint. Pinecrest Bakery should be all around the country! read more

I went later in the day and the items I got were fresh and delicious. Planning to go back frequently. read more

Pinecrest Bakery - West Palm Beach - Bakeries Near Me - West Palm Beach, Florida

I would give more than 2 stars but because of this reason I cant. Be careful when ordering from here they change the prices depending on the location what kind of crap is this, what franchise has different prices depending on location, they charged us 10. more in WPB then in Miami. read more

The food was great I went in as usual with a budget of $25 So $66 later I can tell you the empanadas were awesome the sandwiches were perfect and the coffee was on point 5 stars read more

I've been here a few times and loved everything I've tried. The pastelitos with guava and cheese are incredible. Cuban toast with butter is so simple but a perfect breakfast to eat with cafe con leche read more

Open 24 hours but don't have anything from 6pm to 6am. Breakfast type food should be available at anytime after 5am.

Ordene un Sándwich llamado el Súper lechón me hicieron esperar 40 minutos por el . Omg que cosa tan horrenda(mala mía no le tomé foto ) lo prepararon como comida para cerdos todo un mess y pa colmo los cantos de lechón secos duros y parece le hecharon un galón de vinagre.. Pague $15 entre les reclame el muchacho muy amable me dijo quieres te preparemos otro le dije no y me lo cambio por un cubano no se cual de los dos era peor .. No vuelvo por sándwiches no me cojean más . Los pastelitos de guayaba y queso si estaban ricos . read more

Pinecrest Bakery - West Palm Beach - Lo más horrible que he probado como sándwich Cubano $15 mal pagados. - Bakeries Near Me - West Palm Beach, Florida

Food was great, service was great. This is a wonderful spot for fresh bakery items and coffee.

Food always tastes good and I love that they are in West Palm. Missing my Miami bakeries but this is now the third time I order a Cuban sandwich which is priced as so and I get a ham and cheese sandwich. No pork. No pickles. Not a Cuban sandwich! I am writing this because its happened 3x. Not a mistake. Maybe they think the gringos of West Palm wouldnt notice well this Cuban has. No bueno my friends. No bueno at all. read more

Pinecrest Bakery - West Palm Beach - Jamon, Jamon y mas Jamon. Esto no es un Sandwich Cubano. - Bakeries Near Me - West Palm Beach, Florida