Not a great experience today. Ordered a super Cuban combo. Tipped when we paid. They forgot to put pork on the sandwich, forgot to serve the fries and gave an expired coke. How many things do you get wrong in one sandwich order?!?! Really thinking about not coming back. read more

As much as I like Pinecrest Bakery, I will no longer continue to pay their ridiculous prices. I went the other day to buy a pizza Pastel and they were out. So I ordered a Pastelito that had one slice of cheese and one slice of ham. The size was a normal size pastel. I paid $3.33 which I find ridiculous! therefore I will be going to cake world done the street. their quality is just as good and their prices are much cheaper. read more

Really great food amazing experience I will come back I can it was great my wife and kids love this place

Cada vez que voy quedo sateisfecha, muy contenta con el trato especial que me brinda Yisleidy es una muchacha muy atenta y cordial y sobre todo muy profesional con su trabajo se ve que le gusta, por el trato con los customer, creando un ambiente agradable. read more

I went in for a very simple and short order today. There were five employees taking care of one customer while the line continued to grow. This is absolutely ridiculous and unacceptable. Then the customer behind me decides to go over to the side and place an order after I had already asked if someone could start taking care of me and they went and took the order of the customer behind me. When I asked for the name of the manager, one of the employees tried to "explain" what was going on. At that point, I'm sorry, I don't need "explanations" I need you to deliver customer service which is what you are paid for. The Pinecrest Bakery on US 1 aldo had terrible customer service. To the owners of this franchise, it is sad that the customer service at all your locations has declined. Leydis, that is the name of the manager that I was given. If you want to improve the customer service at your store you need to monitor your employees more and be on the floor and make sure this type of situation doesn't happen. Best of luck to you guys I will never shop at this bakery ever again! read more

Pinecrest Bakery - Bird Road West - Interior - Bakeries Near Me - Miami, Florida

Oh I think this place needs more people working because it took forever for us to get our things. The ladies that helped us were very nice, the croquetas were ok, and the coffee latte was delicious though. read more

Pinecrest Bakery - Bird Road West - Bakeries Near Me - Miami, Florida

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Compré 4 dulces pequeños por $20 y cuando llegue a mi casa que abrí la cajita estaban mas duro y secos que una piedra, no vuelvo! read more

Pinecrest Bakery - Bird Road West - Bakeries Near Me - Miami, Florida

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¡Que desastre! We are from the neighborhood and this place is getting worst.. Ladies are rough although well-intended. Very disorganized. Music is super loud (perhaps to mask their incompetence). Will prioritize vendors over a line of customers. Sandwiches are well done and good coffee. The Quesito pastry is stale and bad tasting though.... People left the line to go next door to Munchies... We stayed because they have outside tables... The place COULD BE GREAT, but needs proper MANAGEMENT on customer care and process... it's sad to see a good location with some good products that all it needs is organization and customer focus.... Que triste; Sad read more

Pinecrest Bakery - Bird Road West - Entrance. - Bakeries Near Me - Miami, Florida

Worst customer service if you not Spanish don't go there they only service Spanish speaking people. read more

Pinecrest Bakery - Bird Road West - a fork stuck in a piece of paper - Bakeries Near Me - Miami, Florida

Worst ham and cheese empanadas ever it taste like it's been on the shelf for days the ham was green on the inside...I tried to call like 5 times but no body answers, when I was at the store the floor was full of water they didn't have anything to sell just those disgusting empanadas read more

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El servicio más malo que puedas recibir , las muchachas son tan miserables que te hacen la vida miserable a ti cuando compras, no tienen ningún servicio al cliente. Wow read more

The place is spotless! Literally! it's probably the nicest little shop in the entire plaza. This new bakery took the spot of what used to be Quiznos in this strip mall. They must have gutted and spent some major time scrubbing cause the place is impeccable. Great presentation, good service and nice selection of all types of pies, pastries, sweets. I noticed they also have some sandwiches so I may stop in one day for lunch. Overall a nice little find in this strip to satisfy the cravings. read more

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excelente , comida . los pastelitos super deliciosos , la calidad de los productos espectaculares .. muy buen servicio al cliente read more

I wish I could give this place 0 stars. After making a 10 minute line I asked for a Cuban sandwich and I was told " we have no more bread". What?! No bread at the Cuban bakery and on a Saturday afternoon! I then asked what pastries they had since there was none on the glass shelf and she said " we only have a few guava and cheese in the back". So I said to her, " so if there's no bread and no pastries what is there to eat here? She simply looked at me and pointed to the cakes. Ridiculous!!!! read more

I waiting in line 15 minutes. They only had one person taking orders, the other person I don't know what was she doing. She saw the line and didn't even bother to help. Horrible customer service, won't be coming again read more

Pinecrest Bakery - Bird Road West - Waiting on line for more than 15 minutes - Bakeries Near Me - Miami, Florida

First time coming to this Pinecrest. Great service thank you to Maria for helping me with my "ready to go party platters " didn't even have to order them over the phone. They usually have them ready in all their bakeries but go early they run out. I really love it and it's very convenient for any last minute events . read more

Pinecrest Bakery - Bird Road West - Ready to go party platters - Bakeries Near Me - Miami, Florida

Terrible service! Service personnel would not attend to the 4 customers waiting to be served as the line grew, but kept going back & forth filling take out orders, and replacing pastry trays and completely ignored those who were in line, not even greeting nor saying it'll be a moment. Even though asked if we could be helped, one of the 3 woman behind the counter just said that there was only one person serving, whom by the way I only saw once. Not worth the wait. Terrible service. Will not come to this establishment again. This is why businesses go out of business. I don't want to tell you how to run your business, but would recommend that management speak to their staff and prioritize patrons that are waiting in line, as opposed to orders being placed on line that will take a while to be picked up. read more

Greasiest pastelito in the world. It was soggy and seeped through in the span of 20 minutes. Also had a weird smell read more

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One of the BEST cheese coquette....fluffy and creamy. The spinach coquette is also yummy! I took off one star because they run out of items if you get there in the afternoon. I wanted the Creme Catalan....yum, yum...and they ran out. read more

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This is one of the best fly and mosquito breeders I have found in South Florida. All of their insects are well cared for and live to the ripe old age of 28 days. They Mosquitos feast on the blood of customers like myself, while the flies live off a healthy diet of Cuban tostada and pastelitos. However, this place does not advertise as a fly and mosquito breeding ground. As a bakery, Pinecrest Bakery is less than okay. It's dirty (what, with all of the plump happy insects), the tostada was super salty and burnt, and I even had to move outdoors to eat to escape the flies sitting on my food and Mosquitos on my face. All in all, I think this place would have a full 5 star rating as breeding grounds for flies and Mosquitos. I sincerely believe that any insect I've ever seen outdoors originated from inside this bakery. There were less flies outdoors than there were inside. Avoid at all costs, unless you need food for your lizard or frog. Then this is the place to go. read more

Pinecrest Bakery - Bird Road West - Burned and idk dirty? - Bakeries Near Me - Miami, Florida

Delicious "home-made" croquetas! Ask for them. Cuban authentic, they stick to the top of your mouth

This bakery was opened 24 hours but due to COVID restrictions they aren't anymore. It is really hard to communicate with staff since they only speak Spanish. They lack technology skills which makes it hard to order though post mates. (I've tried ordering from post mates twice and they either cancel my order or do not accept it). They also almost never have anything available for purchase.. everything is "sold out". read more

Horrible service, waited 20 minutes for 3 empanadas and a coffee. I have never had worse service in my life. When we asked why it was taking so long they said we were lucky it only took 20 minutes and that we should be grateful the second lady even came out to help. The level of rudeness is something you don't even get at a McDonald's. Such an unpleasant experience. This was on Monday at 11AM on 11/23/2020 read more

Good for the price. Not crazy about their pastelitos & empanadas. Papa rellena was better The cafe con leche is good :). read more

Absolutely horrible service! I frequent other locations quite often and love pinecrest bakery, but the ladies working this location seem to lack basic training. They walked around mindlessly behind the counter completely ignoring me waiting to order. I had to ask several times of I could place my order, and each lady told me I had to ask someone else. It's pretty hard in my book for a bakery to get such a low rating; I don't expect five star dining, but basic courtesy is a must. Update: As per Victoria's response, I'd like to clarify that I was at this location around 1:30 pm (not midnight shift). It seems that this is a trend. Customers complain about poor service and Victoria gives an excuse (new workers, busy time, late time, etc). Own up to the mistakes of tour employees and LEARN how you can serve customers better. Enough with the excuses! read more

No social distancing inside. Slow service. Rude counter workers. English not spoken. Bakery goods taste like they were microwaved from frozen. Not recommended. read more

Two cafe con leches, 3 croquetas for $12. Aside from the price, the customer service HORRIBLE!! I waited 5 minutes to be noticed, 5 more minutes to order and on top of that you cant even taste your coffee in the store, even tho I was more than 6' away from the only two people in the store. NEVER AGAIN!!! Tuesday 08/18 @10:40am. Check your staff. read more

Food is good, but this store is terrible. I was waiting for 30 minutes, when at arrival my food said it was t ready for pick up. On top of the bad service they completely gave me the wrong food & I was missing some items I ordered. Never again read more

This place is the worst they skipped me in line and my order which I had ordered hours in advance wasn't done ...this place is the worst the people have a terrible attitude and they suck read more

The staff needs a training in customer service and behavior when around customers . I know this is Miami , I know us Hispanics have a very coloquial way of behaving, etc. But the staff at this establishment were rude, loud and plain unprofessional . They were shouting and talking amongst themselves while I was standing waiting for them to acknowledge me , once they did another jump in the middle of my order and again they began talking between themselves . While the products sold here are delicious I do not plan on returning , there are plenty Pinecrest bakeries around Miami to be subjected to this treatment . New management is highly recommended here . read more

Wow. Everything was actually disgusting. The cheese in my empanada was rancid. I also had a spinach and cheese empanada, also so gross. Croquetas taste like nothing. Only thing that was acceptable was the tostada. Gross gross gross read more

If I could negative stars I would. Horrible service. The women who work there have such a bad attitude. They obviously do not want to work. If you're looking and still haven't decided what you want it's even worse. The food was alright but it's just like every other bakery in Miami. I come in and expect the atmosphere to be pleasant and it was the opposite. I will never go there again. So sad! Improve your employees attitudes please! read more

I've given it a few chances but I'm just not a fan. I've had croquetas several times, and I think they're just OK. Not bad, but not good either. You can find much better croquetas elsewhere. Last time, the tostada was stale and tasted like plastic! I couldn't eat it. Tables were dirty. Service is less than mediocre; no one cracks a smile to the customers. read more

The food is amazing. Cuban sandwiches, empanadas, and their tres leches is the best Ive ever had! Definitely going to have to come back when Im down south! A lot of customers complained about the service but I didnt have a problem read more

Great sandwiches, cakes and pastries but insufficient staff and sometimes their shelves are empty.

This place is ridiculous. Ordered food, received confirmation it was on the way, said everything was good. Then, 5 mins before it was supposed to be delivered, they cancelled the order. No explanation, and they couldn't have said it earlier? Unacceptable to treat people this way. Will never eat here again, and encouraging all military I work with to avoid. read more

The ladies here choose to be nice to the people they want to be nice at. They are EXTREMELY rude. This is another typical example of trying out a cuban place and being treated poorly because you talk to them in English. Ive been to this location when theres a rush of people and they are slow. Its like waiting for a publix sandwich when all I want is some croquettes. The food is not good enough to save them. You'll get what you asked for. A croquette. There is nothing special about it at all. The croquettes and empanadas taste good. But don't they all taste good enough? Save yourself the trip here and instead try special tea lounge on coral way and 108th avenue. Its a 2 minute drive from this location. read more

Love this bakery in the past it was quite a adventure to go in there you never knew what you were going to experience the product was always great but the customer service could have been better I am glad to say that Pinecrest has definitely brushed up on their customer service and because of this I am happy to repost again with a five star reading they are very good at what they do. birthday cake for father-in-law was a big hit Many thanks to everyone there at Pinecrest you do a great job read more

We made an order for pick up and the breakfast was good but the cafe con lech we ordered was suppose to be without sugar. They made my cafe con leche with A LOT of sugar. Like drinking syrup. If they take orders online they should pay attention to detail. No sugar means no sugar. read more

I'm not one to write reviews but after consistent disappointment I feel it's a must. For the most part the weekend morning staff are great, I understand they are overwhelmed with customers so the wait tends to be a bit longer but I can't say the same about the evening staff. They are extremely rude, it seems as the customers are a bother and annoyed by the fact they have to wait on us. They have no desire to be there. Management should really look into these reviews and who they staff. At the end of the day it's their business that's being affected. read more