1. Pinckletink Chimney Service

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Norway, ME

Pinckletink Chimney Service

5.0 (1 review)
Closed • 9:00 am - 5:00 pm
Updated over 3 months ago

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Response time

3 hours

Response rate

100%

Services - Pinckletink Chimney Service

Fireplace cleaning

Pinckletink Chimney Service Photos

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5 years ago

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Amazing. I have an older pellet stove that was not part of Alternative's inventory and they would…read morenot be able to work on it. Despite that, somebody walked me through two different solutions that I could potentially do myself. I was able to fix the stove for free based on the guidance provided in a 20 minute phone call. Other places were going to charge several hundred dollars just to look at it. They absolutely went above and beyond for somebody that wasn't even a customer of theirs. The second I need a new heating source, I will call them. Any business that acts like this cares about customers rather than just money. I highly recommend them.

From the moment our family walked through the door of Alternative Heat Source, Karl made us feel…read morecomfortable. He did not try to "sell" us a stove, he educated us on the differences, and made a recommendation based upon the stove we were currently using. His son, Kory, came out two days later and took a look at our current stove and chimney layout. He spent nearly an hour looking things over and patiently putting together a couple different quotes for us to ponder. Over the next few days, I emailed Kory with many questions, to which he was receptive and honest, and never tried to pressure us into making a decision. He only provided us with the necessary information to make an informed decision. Once we made our decision, Kory returned ten days later, and professionally installed our new stove. He even moved our old stove into our garage for us. He took the time to touch-up the paint on the stove pipe, and cleaned up every bit of the mess they made, even as minute as it was. I could not be happier with Alternative Heat Source, and highly recommend their sales and service.

Hearth Doctor - scuffed face of fireplace

Hearth Doctor

(8 reviews)

My first time using The Hearth Doctor to perform service on my VC Resolute Acclaim wood stove -…read morebut it will not be my last! In-store personnel listened to the issues I was having with my stove and took me to a similar model on the floor to pinpoint problems. Scheduled an at-home service call five days later (a competitor said I would be lucky to get a service call within a month!) Bill showed up about 20 minutes after the scheduled time but then went through all of my issues (replace gaskets, griddle handle, check damper, etc) and did so professionally and thoroughly. Everything fully cleaned up and fixed and I just want to recognize good quality service! Steve MacD, Lewiston, ME

The Hearth Doctor had one job: install a fireplace. They failed at every turn…read more They claim they went "above and beyond." The photos show otherwise. We've owned and renovated three homes, and this was by far the worst experience we've ever had with any company. We hired Hearth Doctor to install a Renaissance 600 fireplace--a pricey, complex unit--and they botched it from start to finish. Safety ignored: They skipped a required radiation shield and told me to stuff insulation against the chimney pipe--an outright fire hazard. Only after I contacted the manufacturer did they reluctantly fix it, which meant removing a chimney already mounted two stories up. Timeline blown: A 2-day job dragged into 3.5 months, with constant delays and misinformation to my contractor. Poor workmanship: They mis-measured, forced rebuilds, denied necessary vents (later confirmed essential by the manufacturer), installed the unit with a broken door, then crudely bent the keyhole instead of replacing it. Finally, the fireplace was left visibly off-level, making finishing work nearly impossible. No accountability: Across six visits between June and September, I never received an apology. When I asked for a discount, they brushed me off, insisting they'd provided a "safe, functional, professional installation" that went "above and beyond" If this is their idea of "above and beyond," I shudder to think what "average" looks like. Bottom line: unsafe, sloppy, unprofessional. Save yourself the grief--do not hire this company.

Pinckletink Chimney Service - chimneysweeps - Updated November 2026

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