They are currently booking six weeks out for a minor repair (OK, fine, it is what it is)…read more But they want you to pay for the service when you book AND no refunds if you decide to cancel after booking (even if you're cancelling say 5 weeks out). Very un-customer-friendly policy.

I definitely wouldn't use them. You have to give a 50% and then they say installation is between…read more8-12 weeks. You can't call to get any update on when they are ready to install. Although we did call at 14 weeks and they came and didn't have the right things and they never called us again. They did say they would refund our deposit. So maybe. Very difficult company to work with.

Very disappointed in service Bought an open log setup 5…read moreyears ago from stove barn. Was in concord- saw the stove barn still there. Pilot light went out. Called stove barn which has changed hands to Caesar. Clearly explained that I had an OPEN LOG fireplace that had the pilot light go out. They scheduled a visit. Today- they came and said they would not service any open log set ups. Even though they are qualified on gas stoves- would not touch it. Even though I bought it from the company that existed previously. Why come in the first place ? Did not recommend anyone who could service it. It's been running fine for years. Left me high and dry with no recommendations as to how to get it back on. Very unsatisfied.

Poorly treated as customer. Previous owners knew how to…read moretreat people with courtesy and kindness.Never cold or stiff.

After dealing with a leak in our house that no one could repair, we called Lakes Region Chimney…read morePro. They inspected our chimney and recommended waterproofing our chimney and installing a new flue (our clay flue was fast deteriorating). We had the work done at a very reasonable estimate. Since the work had been completed, the leak is gone and our 80 year old chimney looks great. We had them back to clean our wood stove chimney.

From 2 years ago... Their guys came in, did a basic look. What I thought was a chimney clean and…read moresaid that we needed the whole chimney relined. They wrote up an estimate for over a thousand and charged me for a cleaning. I then had a mason look and he said no issue. I had another chimney sweep come out and they said no issue. They cleaned it, and said it hadn't been touched by Lakes Region. Beware of this practice.

I think that they've gone under. Been waiting 4+ months for a chimney cap and they don't answer…read morephone calls texts or emails. They owe me $225. Too bad, the guys doing the actual work seemed very competent. Approach with caution.

This company gave me terrible customer service. My flue cleaning was originally scheduled for…read moreDecember 15 between noon and 2:30 but was cancelled at 1:00pm as it was possible that the operatives were exposed to Covid 19 (fair enough). I was told that I would be a priority call and the service was subsequently rescheduled (and confirmed) for 2:00 - 4:30pm on January 5 (afternoon call is not priority in my view). No-one turned up so I left a voice mail at 4:30 on 01/05, asking what was going on. As no-one responded, I left another message at 6:00pm that evening. The call was returned a few minutes later but, in spite of my saying "hello" 3 times, all I could hear was people talking in the background, so I hung up. As of 2 days later, no-one from the company has contacted me. I guess they don't want my business, so they won't get it.

I've been using Stonehenge for about two years now. They installed our pellet stove and we…read morecontinued to use them to service it. They are extremely dependable, honest, and stand by their products. Every time someone complements my pellet stove or needs a recommendation, I ALWAYS suggest Stonehenge. They have very competitive pricing and always go above and beyond. When you choose them for your next project, you will not be disappointed.

From the owner: We make a difference on any construction and masonry project by paying special attention to details…read morethat ensures the complete success of each project we undertake. The difference between a typical contractor and our top quality services lies in our willingness to go the extra mile for our clients. We take extra care by making additional verifications for durability, strength and safety standards with a team that always provides customer service that is based on honesty and integrity. With most bigger companies, You never know who's coming to your house if it's not the owner. We believe in full transparency and trust from the beginning, Hence why you can meet our core team members below!Stonehenge Masonry and Stove LLC views your investment in your residential or commercial property as seriously as you do. Locally owned and operated, we remain committed to providing commercial and residential clients with top quality masonry and hearth appliance services. Call (603) 273-9117 to learn more about the many services we offer for any size project.

I'm very pleased with the work I needed done! My roof is extremely high, steep and metal, so I was…read moreworried about pricing for the job. But the price I paid was very reasonable and cheaper than others around. Isaiah was very personable and very knowledgeable. He had some suggestions/tips for the future that he had filled me in on. (Which he will be the one I call to have it done) He fit me into his schedule as soon as he could. Just in time before it started getting cold. He sprayed down a nest that could have become a dangerous issue for our family. He also tacked up some siding that had started to fall, that I was unable to get to. I highly recommend them and will be calling back next spring! Thank you again Northland Chimney Service -from another happy customer-

Isaiah and company do a fantastic job. They did extensive chimney work for us and we are very…read morepleased with the results. They are responsive and answered all of our questions. Prices are reasonable. We highly recommend Northland Chimney Service.

Just moved in and had our wood stove cleaned and inspected. What a great and knowledgeable two…read moreperson team led by a young woman named Kelly, ... which was both unexpected and awesome. They did a very thorough job, showed us how to operate and what to look out for in case we have a problem. Highly recommend!

The scope of work included reline of woodstove flue with insulated stainless steel liner. Tiles…read moreneeded to be broken out to fit liner into the chimney properly. Thimble for woodstove flue needed to be raised up to meet the 2 feet of required vertical pipe venting the appliance needed. I purchased a stove that they installed, stove has DVL pipe installed for clearances. Black Moose sent all additional parts needed and install was quick, clean and professionally executed. We couldn't be happier with the result. The estimate and final cost was nearly 10k less than other company quotes. When they also quote an arrival time they are wonderfully prompt.