This review is late in coming, but I hired Pin Me Up for my November 1st 2019 wedding. Initially for hair & makeup, but then I found a makeup artist I loved and they were very nice to change my contract without penalty. This is why I gave the extra star, they were reasonable in this way.
I had my hair trial a few weeks before the wedding, I wish I had done it sooner. I showed pictures of what I wanted, and while I prepped myself to be really honest if it wasn't great, its hard in the moment to judge it with the stylist right over you. I expressed a few concerns, but honestly I started to feel really lousy about it on my way home and then at home. I had to fuss with it a lot to get it to what I wanted. It was an updo, not too complicated, and unfortunately it just didn't look good. It looked like I had a disc of hair instead of a gradual styling into a bun-ish sort of style. Instead she used a hair band into a pony and made a bun, pulling some pieces from the upper hair into the bun. I could do that myself, and it just looked flat. Fast forward, I showed my own stylist and asked advice how to correct it, and she was willing to drive to Lemont for my wedding and help out, plus Pin Me Up adjusted my contract without penalty. Again, the best part about it all.
On the morning of my wedding, the stylist, Katie, who was still coming to do my bridemaid's and mother of the bride's hair, came and quickly asked me "what happened" regarding my switch of stylist. I just felt like it was none of her business and not what I wanted to discuss on my wedding day. During the day, she was very rushed even though she had plenty of time, and seemed annoyed if girls weren't just lining up for her. We had a schedule, and she rushed through the styles, and it looked it too. They said to have all the girls there at once, which is unreasonable. at 8am? when most are staying in the hotel? Chill. we have plenty of time and no one likes to feel rushed, and we were timely based on the schedule. The stylist said she's been doing wedding hair for many years, so I'm sure she's quick at these styles, but I really wasn't that impressed. One of my girls misunderstood what they meant by "blowout" and went with that, and after the blowout was done, asked for it to be pinned back (very simple, not a complicated style she was asking for) and we were told an additional $50 charge would be added. (my hair stylist fixed the style for her happily, after she heard what happened, for no charge and I found out later my friend tipped her $50. ha!)
Also, I felt Katie's energy was not ideal. Obviously, hard to predict, but you just kinda want your hair or makeup stylist to arrive on time and do their job. She wanted to chat with all of us, about her son's halloween, or other things about herself. My bridesmaids are very sweet, so they engaged in conversation, but I was thinking often, we aren't here to learn about you. Please do your job and let us enjoy each other, we rarely get to spend time with each other and this is about our day. When she was done, I and offered for her to help herself to the food spread I had out for my guests. I was getting my makeup done at that time, and I noticed she was just hanging around. My bridesmaids told me later she served herself and then hung around to eat and chat with everyone. Even my makeup artist said "why is she still here? take some food to go, this is not for you to indulge in". It just put a really weird vibe into the day and I was really bummed about it. Luckily my hair stylist (Meraki Room) came after she left (so no awkward interaction there) and she brought such a lovely professional vibe that we all loved.
I really wish I had gone with a different company, but it is hard to know, and after the trial it was too late to find someone else and didn't want to lose the money I had paid. I hope this review helps others! read more