Here's one of those nice stories...my Jeep window got stuck down and heavy rain was forecasted. I…read morecall on. Super busy Monday morning and Woody the manager got on the line. He said hey we're swamped with appointments but I don't want you to have that window down in the rain so come in in and ask for me. I ran over, asked for Woody he came right out with a special tool, popped the window switch out, located a new part and had it put in within 45 minutes. Just before the down pour. I ask how can you provide this level of service? He said we care! It's worth noting that another dealer told me i couldn't come in for a quick look and had to wait ten days for and appointment and they would probably have to order the switch and that would take a day. They suggested I put plastic over the window... I'm a Paul Bailey customer now!!

This is one snooty dealership. The old lady in the service department is never short of smart ass…read moreremarks and sour puss looks. Service dept. makes alterations to your vehicle without your knowledge. Unsatisfactory. I live in Warwick and thought going to NK was going to get me that good service. Truthfully... Paul Baileys is a dinosaur. No updates. 1970's called and they want their dealership back. Its only a matter of time. Sad.

Car Dealer - They're gonna get you…read more Good selection, decent sales staff, pretty quick process. Make sure to keep them honest. Tried to not give the special price on a new vehicle and undervalue my trade. After enough negotiations, we were close to my number. In the end, like any dealer, they got their extra 1000 out of me. This is a dealer with nice cars. Thanks

Had been having good services with them, but after the last couple, I think I'm done…read more Had a fuel induction in August, had a $10 coupon for it. Gave it to my advisor at the beginning as it said on the coupon...and they forgot to take it off. Its $10, so I didn't make a big deal of it, but it is what it is. And coupled with the incident below, I've decided enough is enough. Had service this past week. They tell me at check-in that my mileage is at the point where they start recommending a transmission flush. I had the money, so I decided to do it. A couple of hours later, my advisor says it's ready, but my car is a CVT, so it doesn't need a transmission flush. You'd think he would've known that. Apparently, they just upsell everything and anything. Also, my tires supposedly measured at '7', when at my August service, they measured '4' and '5'. Tire tread depth doesn't increase. Makes me wonder if any of the other work was actually performed.

French Town Auto Sales sold us a bad pick-up truck NOT SAFE for the road . It had a broken ball…read morejoint, loose body parts, leaking windshield pouring water in every time it rained. Worst part is there was a brand new inspection sticker on the windshield . Fraudulent inspection - it must have been one of his buddies that put that bad sticker on the truck. Once we bought the truck we had a "30 day bumper to bumper warranty " but that was not true ! We was offered the opportunity for them to register the truck ! Convenient right ? WRONG ! We had to do everything for them to register our truck and still it was about 20 days past the expired 20 day temp plate and they blamed it on us, the DMV, and everyone else but themselves . We went for an alignment and the garage found a bad ball joint and refused to allow us an alignment and they also told us there was much more wrong with the truck especially metal that can fly off the truck but ultimately it was not safe to do the alignment because of the bad ball joint. I called French Town about the situation and they told me my son agreed to 50% to fix what was not originally inspectable when they sold us the truck but that was not true either (Liar's). I told them absolutely no way would we agree to that and I would be contacting the state inspection garage. The owner Bill claimed we was trying to extort him by getting a truck we paid for the way he told us it was but really wasn't. He screwed us ! He told me to bring the truck in but would not fix it under the warranty he said we HAD and told us it WOULD BE 50 % and refused to tell us if he was charging us 50% of the repairs or not when I emailed him again Here is a link to French Town Auto Sales voicemail they left us https://youtube.com/shorts/ldFTBcWQI8c?feature=share BUYERS BE WARE BECAUSE YOUR STORY WILL END UP HERE !

I'm a disabled war veteran and never have been treated so poorly . To be honest im surprised this…read morebusiness is still open . attached are the photos that this company tried ripping me off with

Best Toyota dealership for service. There are closer dealerships but I come here for the free…read moremanicure, massage chair, coffee and for some Allie's donuts if I time it right!!! Okie they pay the best attention to detail and always have given me fair prices and excellent service. When you buy or lease from there you get an mvp treatment in their service bay buy like I said I've bought from other dealerships and still get my service here almost every time!

I brought my car in for a scheduled 7500 mile maintenance. I brought it in early for an 8 o'clock…read moreappointment. I sat and sat and sat in the cold "lounge" finally 10:25 AM. They come out and tell me that they need to call it into my fleet company. I waited another 10 minutes or so. They finally finish the 7500 mile check. No vacuum, no wash, just an oil change in an air filter change. 2 1/2 hours out of my time that I will never get back.

Peter, a service rep, was an amazing person to work with. He is responsive, nice, and very…read moreunderstanding. Would recommend working with Peter for anything you may need done. As a team, they're knowledgeable people and the space is comfortable and nice.

Woohoo!!! Happy birthday to me. (This was a gift) but my husband made sure to tell me that David…read morewent above and beyond to have this car ready for me today - I was completely blown away. Effortless transaction- very attentive and accommodating. I am SO excited and have already recommended a few friends to come here for their next car ! I would give 10 stars if I could.

Imagine that, a dealership lying to you to gain your trust and business. Flood Ford fits this role…read moreto a tee. I guess it's my fault for falling for their BS hook, line and sinker tactics. Be very wary when selling a car outright to them. Promised me the car I was selling would just be sent to auction and not be sold on their lot, which is why they couldn't off more money. Then imagine that, it's listed on their site and sitting on their lot for sale. Lies lies lies lies lies lies lies.

Shout out to Flood Ford East Greenwich and Paul. Last year they told me I might need brakes next…read moreyear. So I took it in today for the oil change it cost $88 ( I called a place on route two & they quoted me $150 for an oil change). After inspecting my brakes they said my brakes are still good. I love that!!! No bs hustle on this girl. I did need a battery though $199 and I knew that bc I had AAA come out last night & confirm. Ford rotated my tires, put in a new battery & cleaned my cables, used full synthetic oil for my oil change, full inspection and only charged me $80 for a service fee. You can't beat that. Rico is one happy boy

I cannot recommend Ken enough! I needed to get out of my lease early and purchase another vehicle,…read moreand he made the process a breeze. He promptly replied to my email and immediately got to work helping me find the best course of action. If you hate lengthy visits to the dealership and the confusing nature of salesmen and the auto buying process, AMS Auto is the way to go. There wasn't a moment during the process that I felt uninformed or stressed, and I couldn't have walked away happier with the price for my trade-in and new car. Knowledgeable, professional, and most importantly saves you time and peace of mind.

I attempted to use Ken last summer for purchasing a vehicle from a used car auction but let him go,…read moreforfeited my retainer, and just got my vehicle from CarMax. I was not very happy with the quality of communication during the process. Believing that used car auctions are a thin market, I started with a broad set of models of interest, and Ken asked me to narrow it down aggressively. I did so (to a Mazda CX-5); then there was nothing on the horizon to consider. I got to hear about a couple specimens in the same size class (Ford Escapes). He once pinged me about a model that in a different, much larger, size class, and I wasted a bit of time looking up specifications to figure that out. In paying a cash brokerage fee to access a weird market, I expect my agent to have a good intuition for the depth of the market and not to mix up size classes. Ken shared vehicles coming up for auction by texting me illegible cell phone pictures of his computer screen. It wasn't a good experience to go through those. Some vehicles had reports of damage, and I often felt he was trying to minimize rather than clarify what the damage reports meant. Ken may well be a great asset in purchasing a vehicle from a dealer. Since the cars can be inspected in person and dealer does the work of presenting the vehicles, I think it could go very well to have a professional like Ken on your team to push back on the dealer. I think the 5-star reviews here attest to this possibility. However, I don't think this is the case for purchasing a vehicle from an auction. In the spirit of constructive criticism, I think Ken could offer a used car auction experience of some interest after improving his communication. After paying Ken's fee, shipment, detailing, repairs, etc., you'll save $1-2k versus the CarMax price for the equivalent car. In return, you bear an uncertain wait for your car to come up at auction and to be processed; the work/irritation of registering the car yourself at the end; no warranty; and the risk of nasty surprises in bringing a sight-unseen used car up to snuff through garages that Ken knows and you don't. In the end, I decided that the potential savings weren't worth the risk, delay, and trouble.