We purchased a 2023 explorer 3 weeks ago that is gold certified. A couple of days ago when driving…read moreto Boston we realized that the navigation needs to be updated. I called and was told that I would have to pay to get it updated. I would think that when they sell a vehicle that is gold certified they would have updated the navigation system. Not happy!

Shout out to Flood Ford East Greenwich and Paul. Last year they told me I might need brakes next…read moreyear. So I took it in today for the oil change it cost $88 ( I called a place on route two & they quoted me $150 for an oil change). After inspecting my brakes they said my brakes are still good. I love that!!! No bs hustle on this girl. I did need a battery though $199 and I knew that bc I had AAA come out last night & confirm. Ford rotated my tires, put in a new battery & cleaned my cables, used full synthetic oil for my oil change, full inspection and only charged me $80 for a service fee. You can't beat that. Rico is one happy boy

Car I bought has had constant issues. They advised free labor and I pay for parts for life of the…read morecar but then after I put just 10 miles on the car, not only did they not fix the problem, but they charged me for labor along with the parts. Said car needed new brakes and made me pay for it even though I had just bought the car. After the problem continued, brought to a local mechanic who advised that the brakes were not the issue and I had to pay that mechanic to fix the correct problem. Now today having a new issue and mechanic says they did not even put good calipers in the car which they charged me for along with the labor. I saw several complaints with BBB and will be filing complaints there and in Court and with Attorney General's office.

Recently bought a 2017 Nissan Armada from these kind folks and I couldn't be happier! Car is in…read moregreat shape. I've put it through the wringer and it's held up! They were very accommodating and I was able to drive away same day! Priced honest, and affordably. I couldn't be happier If you have to buy a car, the smart place to buy it from is here

Was referred to Auto Village by a family member who is also an auto mechanic. Bought my daughter a…read morenice car. Very pleased with this place and will be returning in the future! Owner is amazing, runs a great honest business. Very hard to find these days!

I bought my car there five years ago. I got an amazing deal on my car with a limited warranty. A…read moremonth after my warranty was up and many miles over a strut started making a horrible noise. I went back to them and fixed everything for free even though I had no warranty left. I have one payment left on the car,i have been driving out for five years and one hundred and forty six miles later I have not fixed one thing on the car except normal care, a clutch my husband burned out lol and a twenty dollar blower motor resister. I send everyone I know here and after five great years my little used car is going strong.

I love nucar toyota! Hands down best service always friendly . I trust this dealership they have…read morenever done me wrong. Ive been coming here for 7 hrs now and I will keep coming back. Very easy to get an appointment which is always helpful.

Each time I bring my vehicle here I am more and more disappointed. This past visit Nucar lost my…read morekey. I waited with my two small kids while two employees did their best to find it, while the service manager sat as his dest eating a deli sandwich. The visit before I had an appointment and waited 2.5 hours just for someone to look at a broken part. Not fix anything. I was also quoted $800 for something that ended up being under warranty after I asked if the car might pass its next inspection without being able to repair it. The dealership has continued to decline since ownership changed and it's so disappointing.

The best place to buy and service your car! Been there since the early 80's, must be doing…read moresomething right!

To save for years and years until one could get a car they've dreamed about, just to have a…read morenightmare experience after purchasing the vehicle is what one should expect when doing business with the International Auto Group in East Greenwich! I dropped my vehicle off, to be serviced, and experienced the beginning of more of a racist experience than I ever have in Rhode Island or the US for that matter. If you are a minority, this place is not for you! After dropping off a Benz and asking how long it would take, the service manager became aggressive and threatened to not provide service. Meanwhile, I was joking with one of his subordinates. I wondered if they perform vehicle checks prior to allowing the car off of the lot bc I had issues such as opening the trunk and the undercarriage being damaged. The guy was upset bc I had the nerve to ask how long I would be in a loaner. He stated there was no way to give an estimate (poor custo0mer service) when he could have easily provided a range considering his "over 20 years" of experience. I explained to them that I work long hours and would not be available via phone due to the fact that I am an educator. I was first told that it would be available on Friday. They then called on Thursday to see if I could pick it up... Strange... I then received a threatening voicemail and text message stating that they would report the car stolen and get police involved if I did not respond. Mind you, I am in meetings with parents as I am receiving these messages. Meanwhile, I was having a S560 serviced, which I loved, and they gave me an Alfa Romeo that I have to crawl in and out of. I asked if they would provide one of equal value and the response was "a full size sedan!" Noted smh. No problem, I was more concerned with getting to work while they serviced a car that should not have had to be return wthin the same month I purchased the vehicle. I wonder if they threaten other clients with the presence of the POLICE or if it was just me because I am BLACK! Again, a harsh reminder that even being a Doctor of Education does not prevent one from dealing with biases and racism from those who represent what is supposed to be an elite company in AMERICA...!!!

Her 2010 Corolla never let her down. In 2020, I paid $5000 for it, used. Six years, 180,000 miles,…read moreevery New England winter. It just ran. The air conditioning gave up a while back. Some transmission fluid found its way out. This year it needed a new starter. But it never once left her stranded. It always got her home safely. So when it was time to sell it, I wanted no part of Facebook Marketplace or Auto Trader. I know how that goes. No-shows. Lowballers. People who agree on a price and then discover forty new problems with the car once they're standing in your driveway. We tried CarMax instead. My daughter entered the car's information online and got a quote back immediately: $1,700. The same process booked us an appointment on the spot. No phone tag, no waiting for a callback. I assumed the number would shrink once someone actually looked at the car in person. I was bracing for the dealership version of a used car sale, the "well, once we take a closer look" routine. It never came. Our appointment was noon. Nobody spoke to us until 12:20, and only then because my daughter walked up to the desk and asked. That's the one place the system slowed down. Once we were in it, the same high-tech process picked up right where the online quote left off. Christian entered the car's information into the computer, and a buyer approved the $1,700 almost immediately. Not a negotiation. A confirmation. Twenty five minutes after sitting down, we walked out with a check for exactly the number we'd been quoted online. No haggling. No inspection surprises. No "let me talk to my manager." Just a kid's first car, 6 years and 180,000 miles later, turning into a check for the exact number a computer promised us before we ever left the house. If selling a car to them is that easy, that high-tech, that comfortable, I'm curious what buying one looks like. All the usual dealership theater, the games, the pressure, the runaround, might just not exist over there. And they've got a massive inventory to back it up. Next time, I'm the buyer.

Ive never written a bad review in my life, however I run a business myself and couldn't fathom my…read moreexperience here. I got to this dealership at 4PM and was greeted very politely by the young woman at the front desk. (The only good part to this) She told me it would be a wait of 25 minutes to be seen as I was trying to get a quote for my car to sell it. I understood and sat. I then was not seen until 4:55pm. I understand wait times may vary, but with how slow it was and to not be seen again and get an explanation is barbaric. I watched numerous employees go from their desk to the back multiple times and hadn't gotten acknowledged once. When someone finally wanted to assist me, I was asked if I had a "code" or had "submitted pictures online." When I told them "no" they told me to go do it. I then proceeded to tell them I'm just looking for a quote to give to another dealer as I am selling and buying across states. The gentleman said that's not how it works and that it's "2026" as if I was stupid. I then expressed my frustration to him because I wouldn't have waited and wasted over an hour of my day to do something myself. No help. The outcome? I was told to wait another 45 minutes for an email with the quote. I live nearby, however the attentiveness and work ethic lacked exceedingly. On top of this, the gentleman proceeded to tell me, "if you don't like the quote don't come back." P.S. CARMAX," I never will.

Let me just preface that Jasmine is a phenomenal person to work with. She was very candid, honest,…read moreand real with us during our car search. Conversations flowed easy and it felt like I was talking with a friend vs getting a high pressured sales pitch. She went above and beyond during our process, even coming back to pick up our new vehicle for a recall. She was communicative and checked in for other car needs. Nucar does a great job with the sales process and servicing. I have bought several cars here and always have my cars serviced, and will be a continuing customer.

piss poor managment and sales team. came to look at a 2025 rav4. they switched salesmen 3 times b4…read morewe got to price. once they gave me a price and I wanted to put a deposit down they changed the price. Car had a cracked windshield and they inspected it and said they could. Question is what else did they fudge. Dont do businedd with them

Went truck shopping, the best anyone would do was around $20k over 4 dealerships. Stopped in here…read moreand found a truck for 16k, with a 2 year warranty and they gave me complementary apple carplay and installed a backup camera free of charge. Awesome prices, service and customer support. Danny was great.

DO NOT BUY A CAR FROM THEM!!!! I went in looking to test…read moredrive a 2017 Toyota Camry for $12,995. I test drive the car and I like it and I'm like okay for this price I can't say no right. And then I'm talking to a guy and he asks for my personal info.(social, birthday, etc.) says let me be right back so I can check the computer in the back, then I hear him on the phone and he comes back 20 minutes later and says that he can get my monthly payments to under $300 (keep in mind that's with me putting $5,000 down). And after I made it clear I wasn't paying that ridiculous price he said let me try with another bank, he then proceeded to ask me my personal info. again, and I ask is this gonna affect my credit score and he said no don't worry, so I looked at credit karma and there it was. PLEASE DONT TRUST THIS PLACE!!! ESPECIALLY IF YOUR YOUNG/FIRST TIME BUYER

Here's one of those nice stories...my Jeep window got stuck down and heavy rain was forecasted. I…read morecall on. Super busy Monday morning and Woody the manager got on the line. He said hey we're swamped with appointments but I don't want you to have that window down in the rain so come in in and ask for me. I ran over, asked for Woody he came right out with a special tool, popped the window switch out, located a new part and had it put in within 45 minutes. Just before the down pour. I ask how can you provide this level of service? He said we care! It's worth noting that another dealer told me i couldn't come in for a quick look and had to wait ten days for and appointment and they would probably have to order the switch and that would take a day. They suggested I put plastic over the window... I'm a Paul Bailey customer now!!

This is one snooty dealership. The old lady in the service department is never short of smart ass…read moreremarks and sour puss looks. Service dept. makes alterations to your vehicle without your knowledge. Unsatisfactory. I live in Warwick and thought going to NK was going to get me that good service. Truthfully... Paul Baileys is a dinosaur. No updates. 1970's called and they want their dealership back. Its only a matter of time. Sad.

French Town Auto Sales sold us a bad pick-up truck NOT SAFE for the road . It had a broken ball…read morejoint, loose body parts, leaking windshield pouring water in every time it rained. Worst part is there was a brand new inspection sticker on the windshield . Fraudulent inspection - it must have been one of his buddies that put that bad sticker on the truck. Once we bought the truck we had a "30 day bumper to bumper warranty " but that was not true ! We was offered the opportunity for them to register the truck ! Convenient right ? WRONG ! We had to do everything for them to register our truck and still it was about 20 days past the expired 20 day temp plate and they blamed it on us, the DMV, and everyone else but themselves . We went for an alignment and the garage found a bad ball joint and refused to allow us an alignment and they also told us there was much more wrong with the truck especially metal that can fly off the truck but ultimately it was not safe to do the alignment because of the bad ball joint. I called French Town about the situation and they told me my son agreed to 50% to fix what was not originally inspectable when they sold us the truck but that was not true either (Liar's). I told them absolutely no way would we agree to that and I would be contacting the state inspection garage. The owner Bill claimed we was trying to extort him by getting a truck we paid for the way he told us it was but really wasn't. He screwed us ! He told me to bring the truck in but would not fix it under the warranty he said we HAD and told us it WOULD BE 50 % and refused to tell us if he was charging us 50% of the repairs or not when I emailed him again Here is a link to French Town Auto Sales voicemail they left us https://youtube.com/shorts/ldFTBcWQI8c?feature=share BUYERS BE WARE BECAUSE YOUR STORY WILL END UP HERE !

I'm a disabled war veteran and never have been treated so poorly . To be honest im surprised this…read morebusiness is still open . attached are the photos that this company tried ripping me off with