Imagine that, a dealership lying to you to gain your trust and business. Flood Ford fits this role to a tee. I guess it's my fault for falling for their BS hook, line and sinker tactics. Be very wary when selling a car outright to them. Promised me the car I was selling would just be sent to auction and not be sold on their lot, which is why they couldn't off more money. Then imagine that, it's listed on their site and sitting on their lot for sale. Lies lies lies lies lies lies lies. read more

Shout out to Flood Ford East Greenwich and Paul. Last year they told me I might need brakes next year. So I took it in today for the oil change it cost $88 ( I called a place on route two & they quoted me $150 for an oil change). After inspecting my brakes they said my brakes are still good. I love that!!! No bs hustle on this girl. I did need a battery though $199 and I knew that bc I had AAA come out last night & confirm. Ford rotated my tires, put in a new battery & cleaned my cables, used full synthetic oil for my oil change, full inspection and only charged me $80 for a service fee. You can't beat that. Rico is one happy boy read more

Flood Ford - I bought Rico at Flood Ford East Greenwich in January 2020 & I've never had a problem since. - Car Dealers Near Me - East Greenwich, Rhode Island

Once AGAIN Flood Ford service has come through!!!!!! Every light on my dash went on yesterday morning including power train fault light. Very sluggish...thought it might have been my transmission. Parked in driveway and called Flood..got Jake. Very nice,very professional. Said ok to tow in but they were slammed (Monday after long weekend...understandable) Probably would not get to until Thursday earliest. Called first thing this morning and diagnosed a bad sensor. Just picked up..runs perfectly. Thanks again for great service. read more

I purchased two vehicles costing in excess of $110,000. In 9/24. I Was pitched the service and extended service plans, purchased for $4700. Told I would be treated like a king. Paulette even sketched a king crown on my paperwork. Have called twice about repairs. Have called her twice. No response. None. The service seemed simple. A Mach-E recall and simple 7500 mile maintenance service on my Maverick hybrid. Requesting the pitched loaner vehicle or free ride home at both calls. Treated poorly by lady with southern accent on phone call. Treated like a child by a person calling himself the manager. No loaner car available for over a month. Fine. Called back a month later, and now they say they don't do loaner cars for "maintenance services" Well wtf was my $4700 plan payment for then? Not for the pitched rides or loaners apparently. I live 45 minutes away and hoped to solidify my purchase relationship with them before likely opting for service at a closer dealership. Now getting them to comply is my new full time job. Don't offer something you are not prepared to do! I alerted Chase my salesman about maybe bringing it up at next meeting. Who replied that they have a 50 car loaner fleet. Well great, give me one then... Or don't pitch this as a bonus when it really isnt available in a usable manner. I could've used this info while making my purchase choice instead of at service time, when relying on true statements being told at purchase time. Either sales and finance dept are lying to make add-on sales income, or the service department isn't being told of the latest sales propaganda they need to honor. But either way it stinks to be taken by these liars. I wouldn't be buying from them and will post my experiences to my IATSE Union brothers and sisters collective vendor recommendations website, so my fellow union members (fifty thousand of them) will choose other options when desiring honest exchanges with car vendors. Flood wouldn't be one of those displaying honesty or even customer care desires in doing business with me. Don't buy from them. read more

Purchased all my vehicles at Flood. Great salesman, service, financing dept and really good cust service. I can't complain. Really, wouldn't return. Always helpful and informative. Great dealership! Thanks to all. read more

Very courteous and answered by emails promptly. My wife was not able to come with me. They let me bring the vehicle to her. Gave me what my car was worth on trade-in. Held the vehicle for me till my funds cleared at my local bank. Spend half hour the first day making the deal, another half hour closing the deal 3 days later (this does not include the test drive time, that was on me) Came away with a new Ford Maverick configured the way i wanted. read more

Stopped by Flood Ford of East Greenwich to meet with sales representative Tyler. Pleased to say i was overly satisfied with his customer service skills. He went well out of his way to inform me about a mustang gt/cs i was interested in, along with providing me with recent maintenance history, and auto check reports. He was patient and let me cruise through the test drive on the freeway. Providing me with directions and information about the car there was a never a dull moment throughout the sale. He is very professional and a very good employee for flood ford. If you are interested in checking out a vehicle i would highly recommend to speak with him. I give Flood Ford a 5 Star Review and would definitely come back! read more

See all

Piss poor parts department. They're argumentative and rude. They refuse to warranty items that clearly say warrantable. Service department wasn't any better for recall items too. I'll be finding a new dealer for any future work. read more

Sales team and management knows nothing about final stage manufacturing and up-fitting or payload. Bought an F350 dump truck that's simply not able to hold sticker payload and rubs the wheel wells when loaded. These people know absolutely nothing about up-fitting final weights, or truck capacity or capabilities and blame you when you discover your brand new dump truck can't even handle 2,400lbs of mulch when rated for almost 3,900- 4,000lbs. Their final manufacturer doesn't weigh trucks or up-fitted vans and they should pay the fines for this eventually. Called a third party up-fitter in Connecticut and was told the truck should have been re-weighed and. Evaluated after up-fit and before sale. Reported issues with the state DMV and expect them to pay the fines for their ignorance and safety/ weight issues in the near future along with their third party up-fitter whom just throws body's on the trucks and doesn't care about the math. Don't do business with this unprofessional ignorant dealership especially Mike Flood Jr.! I'll go to Raynham, Tasca etc before doing business with these idiots ever again. Had the nerve to blame me for overloading the truck and wanted me to pay for after market third party fabrication or mongrel aftermarket non OEM repairs. Maybe once they get fined and the up-fitted trucks on their lot are reported for incorrect capacity labels they might do the right thing in the future or take things more seriously. This dealership will waste your valuable time and money on vehicles that simply don't weigh or aren't capable of performing. Get ready Flood Ford, I'm not going away or being swept under any rug. read more

See all

Should have read the reviews before ever buying a car from these people. The "sales manager" Mike is condescending and pompous. They are months out on servicing issues under warranty, they think 4 open recalls (some since 2020) "isn't that big of a deal" and refuse to provide rental cars. Buyer beware. read more

Salesman Mike Lancia rude, crude and pompous. Apparently he never learned to not 'judge a book by its cover'. I was in my work clothes - but left after a very unpleasant 10 minutes with him. Left but came back dressed to the nines and another very nice, friendly professional assisted in completing my purchase and sale. read more

Flood Ford Let me start off by saying I went to a ton of dealerships looking for my new pickup. Originally I had a Nissan frontier but it was time to upgrade something more spacious easier to work out of with added features so of course I went for a Ford 150. I went to a couple different dealerships including Tasca first and because I'm a plumber and may have not been dressed well enough I couldn't get the time of day which was freaking annoying. When I showed up to this dealership I was immediately greeted I was told that the sales person that I wanted to see was unavailable but that they could have somebody else show me the vehicle I wanted to see I chose to wait which was the best decision I could've made because Shannon was the best sales lady I have ever worked with she was not pushy. She never tried to upsell and it really seemed like she cared for exactly what I was looking for she went above and beyond we spent hours looking at vehicles sometimes not even talking about the vehicle she kept the entire process Super calm and enjoyable. I found the perfect car for me!! I will definitely be using this dealership in the future!! Now on a side note: there is this finance person named PAULETTE, The second I met her she was impolite had an attitude and was incredibly aggressive. After spending hours with my sales person feeling awesome about the transaction about to happen she completely destroyed that feeling within minutes of meeting her. I decided to take a shot and requested to the manager for a different finance person. I was then brought to Joe Pezza he was happy and upbeat he asked specific questions and stayed happy the entire time he brought the joy back to the sale honestly I don't know what her problem is but she needs a different job maybe one that she doesn't have human communication with! Thank you again Flood Ford for an excellent transaction and I look forward to doing business again in the future:-) read more

Flood Ford - Car Dealers Near Me - East Greenwich, Rhode Island

This is my go to spot for purchasing vehicles I have never had an issue that hasn't been resolved almost immediately. The detailing department is fantastic and the service department is a service department, but the awesome thing is they have free pick up and drop off of your vehicle, you don't even have to be home, what an awesome service I don't care if it takes them two days to fix a vehicle I'm not inconvenienced and I have multiple vehicles if you're looking to purchase a vehicle, JOE JR the way to go! read more

I came to sell my vehicle. Kim Johnson was pleasant and helpful. However, management not so much. I made it clear before my vehicle was inspected that I was looking to lock in an offer and could not sell until two days later. I was told that was acceptable. The offer I was given was less than the online consultation by approximately $1,000. The next day I was informed that it was actually not acceptable and that if I still wanted to sell then the offer would be even less. read more

I saw a car I was interested in on car guru that was at this dealership. I called to ask about it and the person said it may have been sold and took my number. She then called back to say it was available. I made an appointment with Rob Bell to come in the next day. Rob called me this morning to confirm. I missed his call but called him back to let him know exactly when I would be there. I was there exactly when I said but Rob was busy, then denied that I had returned his call and walked off. I then talk to another person who told me that the car I was there to see had already been sold. Complete waste of time and horrible customer service. read more

Incompetent ignorant people with no sympathy or empathy for my plight have resulted in a near-fatal accident with my two-year-old in the back seat. My car was in reverse and instead of going into reverse, it went straight into drive, nearly putting us in traffic! I went to try to get it fixed here, and the guy has the audacity to tell me that I have no idea when that part will arrive, and I can't even give you a time frame! Ford has recalled over a million vehicles, which you tell me is disgusting. read more

I recently bought a 30K Tacoma from flood Ford . I traveled over an hour to get there. When  I applied for financing through flood , it was with the understanding that I would finance through my own credit union if flood couldn't beat my interest rate of 1.99% . Mr. V couldn't match my credit union Interest rate & when I informed him that I was going to go thu my own credit union, his attitude changed . I applied  through my  credit union with the purchase & sales document provided from flood Ford, Only to be informed that flood messed up the purchase & sales document . This caused me to make another hour trip (1 way) back to flood.  Fast forward to the closing with Mr .V . He informs me that they cannot transfer my CT plates from my old vehicle to the new one . Today I received my documents in the mail from flood with a handwritten note to self-register . Who wants to spend time at the dmv registering a car that you are buying from a dealership?  When I questioned it , my salesman informed me that flood Ford dealership is capable of transferring out of state plates . I was lied to by Mr. Z . terrible experience at flood Ford and I will never be back . Now I have to deal with another inconvenience at the DMV. RUN from these sleazy, lying , unprofessionals!! read more

Upgrading to 5 stars since the renovation. The drive up service drop off is super convenient. The service writers are very personable and straightforward. After they were unable to patch a tire, they were able to get a replacement for cheaper than BJ's Tire Center. I had a longer than expected wait but they genuinely apologized. After completing the service, they left a complimentary hand sanitizer in my car! These little things make a huge difference. read more

Gave it one star because I don't see an option for a negative star. I've been a Ford guy all my life. I've owned a few F 150's and three mustangs, including two I've restored from the ground up. I LOVE FORDS. I can tell you firsthand that the service department is deplorable. When they tell you a vehicle will be done in a day or two and it hasn't even been looked at by the third day it's ridiculous. Not even a courtesy call. I know it's going to take another day or two after they looked at it because the part needed wasn't in stock. Took the car back and did the repair myself. I've had problems here with extended stays for simple repairs on fleet vehicles in the past too. I kept going back for more punishment because of brand loyalty. My wife and I are both due for new vehicles in the fall and despite the sales reputation being good, I won't buy there because of the service department. Instead of a new Expedition and new F 150 I guess it's going to be a new Dodges or Chevys. They can forget about the fleet business too. read more

Flood Ford - Car Dealers Near Me - East Greenwich, Rhode Island

Went in to shop for a new car. Not sure about my decision yet but service was excellent and people really friendly. The Escape hybrid really impressed me and I might be back to buy it. John was very knowledgeable and great to work with read more

My husband and I just purchased a BRAND NEW F-150 XLT! Upon purchase we decided to have the dealership install a back up camera and a break controller (for towing our camper), with the confidence that we'd be getting genuine Ford products. However if I would have known the products they were installing was something I could buy myself at Walmart or on Amazon I would never have had them added for an additional 1K! With luck and the help of a sales manager I was able to return the back up camera, and the break controller was switched out to to the one that is built into the dashboard VS something you get installed at Uhaul. One of my seats had the stitching coming apart and after a few attempts, the issue has been resolved. Overall after a few bumps in the road my experience at Flood took a turn for the better, thanks to Jason. read more

Flood Ford - I HIGHLY discourage anyone from getting a rearview mirror back up camera. The glare is awful and it's very low quality. - Car Dealers Near Me - East Greenwich, Rhode Island

A long time customer and the only team we enjoy dealing with. Joe always takes great care of us and the entire team does nothing but go above and beyond to make a customer happy. A proud flood ford customer! read more

If there was a way to give less than one star I would. Check engine light went on when I drove off the lot and they didn't take responsibility for it. Oil leaked all over my garage. I had to go back twice to get issue corrected. Customer service manager was rude and did not even attempt to make things right. read more

Don't ever buy a car from this place. I just dropped $3500 to have them fix the turbo on my car which took 2+ weeks because the maintenance department is so overwhelmed they couldn't get it done. I even had the guy tell me they were short because people called out the day after a big sports event. Then... a few months later the turbo broke and they were going to "squeeze me in" early- IN TWO WEEKS. It's been like this since I bought the car. Everyone I know has the same experience. They sell you the warranties and then can't see your car for a month plus. Even paying customers can't get an appointment for weeks. I guess they expect their customers can just ride their bike for 14+ days until they are ready to accommodate them! read more

What took 12 minutes at Honda took over 3 hours according to Flood...with an appointment. Second trip for them to put on my inspection sticker took 50 minutes with an appointment (already had inspection- they just had to look at my new wiper blades and look at my Sideview mirror to make sure it was not cracked anymore). Just not great service, had higher exceptions. Quick lane express always does a nice job however. read more

Let's see if Joe response to this. You all are complete trash at flood. Sold a 54k truck with extended warranty then refuse to repair and call a front end shake normal? Techs said there was an issue but Flood is too concerned about being reimbursed from Ford. Now you got your wish, a law suit and a dealer commissioner call on deck. You people are low class shit bags. Buy anywhere else but flood!!!!! read more

I purchased my F150 here and was satisfied with the experience. But, its disappointing to come back and have it serviced. I wait a 1 1/2 weeks for an oil change appt.. When I brought it in (a few minutes early) Amanda stated it would be an 1 hour 45 mins. Her tone with me at the counter was crass. I was given the impression that I shouldn't be there. 1 1/2 hour later it was done. I will not be returning for service or for a new vehicle purchase. read more

Just left Flood Ford without a vehicle. This is my second experience with the company, I should have know things wouldn't have changed much in the past 8 years. My husband and I saw an ad for a specific deal which fit our newly tight budget given our toddler, a new house AKA money pit and baby #2 on the way in 3 weeks. Always skeptical of ads, my husband called to verify details and to ensure that this was worth the 40 minute drive. We showed up knowing exactly what we wanted and left because they couldn't deliver on their ad. Flood Ford advertises "no haggling" well FYI it's not the case. After the annoying "no haggling" back and forth of "here's where we're at" and "let me see what I can do's" the dealership was still well over the advertised price. The crowning moment though was when the manager had the audacity to say "well it works out to only $60 more a month". Guess what *explicit*...that's $720 that I'd prefer in my pocket and not in yours. I wouldn't be so irate if they didn't advertise "transparency" AND "no price haggling" thanks for nothing Flood Ford...can I bill you for the 2 hours I was away from my office please? read more

I really wish there was a -1 star . This is by far the worst I have ever been treated by any business in my life. As a business owner myself, I take pride in making sure all my customers are happy. I took one of my commercial vehicles for my business in to have a head gasket replaced. I was told it was going to cost around $7000. As the week went by I got three calls saying that the truck needed some other parts. I agreed to the price and told them to move forward. Now I'm up to $10,700 . Three weeks went by and I was taking this vehicle up 95 north. All of a sudden the oil light came on so I moved to the side of the highway. I got off the highway as fast as I possibly could . At that point the engine was making a knocking noise. I ended up towing the truck back to Flood because I had a two year warranty on the engine after their work. After just spending $10,700 on the repairs my engine completely fell apart. But at least I had the peace of mind knowing that they would fix it. Nope! They went through the truck and said that none of that was their fault and now I'm stuck with a truck with a blown engine and a big F U ! Not to mention I just bought a F 350 from them for $52,000. Please do yourself a huge favor and go to Tasca or any other dealership in the New England area. read more

I'm not happy with the quality of my latest used vehicle from here. It is the secibd time we have purchased from flood. We just had the truck serviced after driving across country and were informed that the rotors were warped and rusted, brakes were down to 1/32" and needed to be changed. The (ford) service were surprised that a dealer would sell us a truck in such condition because going thru pads in 6 months just didn't seem likely. I'd say, shop at your leisure, but make sure you get your used vehicles checked before buying. read more

Awful Awful Service department from a company / owner who promotes good service lacks it completely. I left my vehicle there on a Monday for a simple internal computer issue with my Crown Victoria (lights would not shut off) that should have taken no more then 30 minutes to fix. I was ignored for every day that I call so I decided to go into service dept and see what's going on. Once there I realised what a circus show it was in there of no organization, employees bickering with each other and the young man who apparently was the service mgr completely IGNORED us and we were standing right in front of him. We waited after he was done with previous customer and he just IGNORED us and checked in a vehicle that any other employee could of done. Proceed with CAUTION doing any Business at this dealership as they Really don't care about customer service or doing the right thing for customers esp after ignoring customers read more

Chase Sullivan was my sales rep and he killed it. From our first hello until he sent me off in my new ride he was on point. Can't say enough about how helpful and efficient he was. Joe Pezza in finance was the icing on the cake. An A-1 team. read more

I have to be honest, which can be hard when you are annoyed, but in any large operation it is fair to say that it is not always easy to get everything to go smoothly. It didn't and I was annoyed. But I spoke with Mr. Flood Jr. and he took responsibility for the difficulty and went out of his way to make sure it was corrected, even though I was very unpleasant to pretty much everyone. read more

I have never in my life been as disrespected as I was today by Mr. John Zito, the business manager of this dealership. Because he had to reprint paperwork as a result of miscommunication as to financing, I was told I was making him have a bad day and that I was frustrating him. This is absolutely disheartening. No one should be treated this poorly, especially by someone who is supposed to be a manager. This is not the type of leadership I'd want to be representing my company. read more

Bought a used 2015 Escape. Trouble from the start. Four trips back to fix a windshield wiper issue. two $100.00 deductible charges to fix it and still nothing. A $12.00 Windshield wiper refill did. I got rear ended, in January and have had nothing but trouble since. Rear end, grinding noise, exhaust, tranny. They said they'd fix it under my extended warranty, THAT IS, if any of what I complained of was under the warranty, IF NOT, I pay. ISSUE AFTER ISSUE. Call service and get an answering machine or worse, hung up on. Had to open a complaint with Ford Customer service. I don't expect that will go anywhere. Involving the Atty General and BBB. I am a disabled vet, with poor credit and get treated like crap because of that. If it were a new $40,000.00 vehicle they'd bend over backwards. If I could give this place a MINUS STAR I WOULD. BTW never, EVER, use their collision center. Thats where my problems started and they won't own up to it. read more

We just went in to purchase a second vehicle from Flood. Our Olds finally had enough and died with a whimper. Our previous experience had been very positive, so after comparing reviews of vehicles, we settled on an Escape. The incentives were good, Ford financing is VERY good right now and the features were right for us. I was first in contact with April via their online sales, then Chris was our salesperson at the dealership. He fit our needs very well. Low key, helpful and patient when we had to search for the right combination of features on an in-stock vehicle (we weren't interested in ordering one). Several test drives later, we're the proud owners of 2015 Escape and I'm very pleased with the service and even the price we received. read more

Don't go here to buy a car. These people tried to screw me every way possible. They were more expensive then all the other dealers for the car. They gave me less than other dealers for my trade and then they tried charging me 7 percent interest when the going rate is 4 percent. Worst of all is their sales manager Dave Cathey, who tries to make it like he's doing you a favor by giving you a great deal when he's trying to pork you every which way. He gave me prices that were more expensive than what they were advertising online and made it like it was a great deal, and yes it was for the same vehicle (same stock number, i checked). I have bought many cars at other dealerships but I won't be buying on at this dealership and neither should you. read more

First time last time. I Own a 2013 F150. I stopped in today after scheduling an appointment to have my transmission looked at. Once I arrived I gave my name to the customer service Rep in the center that was half asleep. He originally looked for my appointment and could not locate it. He asked me to get my registration. So I gladly accommodated. I came back in and he determined the appointment was next Friday wish the original service Rep would have explained that. The service rep could have cared less that I was having an issue and was not willing to work with me. Seems aggravated that I was a new customer and didn't provide him the proper information. I was going to trade that truck in today and buy a new one. Anyone know a good Ford dealer. Tasca is no better. Might have to go to GMC this time. It is easy to buy a ford next to impossible to find decent service. read more

Great service, really made my day. Went in for an oil change (first one on my new car) at their Quicklane facility across the street, it actually kind of made my day. The staff was really nice, they made me feel well taken care of even though i could tell it was super busy. The waiting room was exceedingly comfortable and nicely furnished and that high speed wifi was amazing. They had me out of there within 40 minutes which (considering they changed my oil and rotated my tires, along with a quick visual inspection) was awesome. But the real cherry on top was that it was all free because i bought the car from Flood Ford. They honestly gained a repeat customer that day, really want wish i could thank them for the great experience. read more

Flood Ford has done a spectacular job at making my experience as favorable and personal of transaction as possible. The Sales Manager, Joe Ceccehtti's dedication to excellence and accommodations during the trade-in process in unheard of elsewhere. Joe's commitment to the "Flood" brand is unprecedented and much appreciated as a potential buyer. It is uncommon in today's society to find a professional with that level of dedication. Becki A. has an distinct devotion to customer satisfaction and enthusiasm in the Ford brand. David M.is attentive and overall good nurtured which makes him an excellent Service Specialist. Lastly, Nick (maintenance) has advanced knowledge and honest interest in resolving my dilemma. Nicks ability to empathize with the customers, and ensuring resolution through: communication, education and authentic kindness, should be an ethical standard in the maintenance realm. I felt eased by his kind nature and welcomed in the repair/ resolution process. It was his advice that helped me make a final decision in purchasing another vehicle and giving Flood Ford a chance to regain my patronage. The take-away from my experience is: Consumers should only invest in exceptional and trustworthy brands. I trust Ford Motor Company because of Flood Ford, Joe Cecchetti and his dedicated team. Others should view Flood Ford as an example of preeminence in customer service and the Automotive Sales Community. read more