My girlfriend goes here for her car maintenance everyone is really transparent, not pushy and kind!…read moreRyan was awesome and walked her through every step and even made sure to replace parts that were under warranty that my girlfriend didn't know about. If you have a Subaru this is the place to go!

Worst experience I've ever had. Got a brand new vehicle and something wasn't working with the…read moreinfotainment system, so I scheduled to drop it off here March 28th to have it updated. Went to pick it up and was told they couldn't update cause the aux was broke and they had to order a new part. I said ok. Was promised a call as soon as it came in to schedule an appt. May 15 finally get a call back saying they have the part. We schedule an appointment and I ask if it's possible to get a loaner. This place is not near home and I don't have an abundance of free time. She says that's fine and says everything's all set. Day for drop off comes and there is no loaner and I don't have any time to bring the vehicle. Service guy says do it over the summer after his unwillingness to work with me at all and says loaners aren't offered (which would be fine but telling me they had one and then leaving me with nothing after a 30 min drive not ok). After my husband calls on my behalf and I'm scrambling to try to find a ride home, they say to take the car home. They'll pick it up and put gas in it for me and it'll be ok. I'm optimistic so I do but have to have it go through my husband because I'll be at work all day. The rental he receives is covered in dog hair (husband is highly allergic), it's absolutely filthy. Get to the dealership and tell them about the hair. Their response "we're Subaru, our customers have dogs." While they did not fill up the gas as promised they didn't forget to ask if I filled up their rentals tank. My husband went back to tell them the car was without the gas they promised and was kicked out of the location because they felt fixing the vehicle I received defective was doing me "a favor" even though it's under their warranty. I will never be back. The way they speak to people is unacceptable and to expect me to drive back and forth three times to a place 30+ min away like I've not got anything better to do is unreasonable. Cliff the service manager was extremely rude and never fulfilled his promises and Sid there are 52 other Subaru dealerships and they don't need our business. We own 3 Subarus and have 6 in the family and I have 4 coworkers that have one. He will be sure to see none of us.

Effortless!!! The guys there took my request and got me exactly what I was looking for with one of…read moretheir trucks the whole process was very easy and very quick in just a couple days I was up and going in my new registered, detailed, and inspected vehicle with no Hassle...10/10 would definitely choose them again

Sold me a 2019 Jeep Compass with an active check engine light…read more I'll start with the obvious- there was a fog light out which they "fixed" (it's still out). Also, the check engine light would come on and off starting just two days after purchasing the car. Along with the light came the loss of controls to the HVAC systems as well as the radio- so if you were cold and in the mood to turn up in your vehicle in the AM, you better have that same energy when you're driving home from work or it is going to be a MISERABLE ride. So I brought it to the dealership's attention right away being mindful of lemon law restrictions in regards to how long (60 days in my case) you are covered. Now's a good time to mention that Dennis commented at one point that the lemon law would only cover safety related issues. Well now I've got no turn signals and no control of my heat as we head into a New England winter- sounds safe. As luck would have it (for Ted's), the light wasn't actively on the morning I brought it in to get checked so I was essentially turned away and told to come back (25 min. drive) the next time it came on. The next time it came on and I was available to bring the car in I did so. Now pay attention. Dennis says he'll have to have his "Jeep guy" look at it whenever he's available stating there's a chance that won't be until 5PM. He knew damn well it was going to be at 5PM because that's what ended up "happening" after my car sat in their lot all day (Dennis admitted he ended up not coming until he got out of his actual job around the corner at 5). I then receive a call at 5:45 with GREAT NEWS- the Jeep guy came, did a "software update", and the problems solved! The problem is not solved. Nothing was fixed. No f**** were given. Bottom line- I believe they were fully aware of the car's issue when I bought it and hoped the light would stay off for just a couple months (try two days). I haven't reached out again for their help just because I don't trust a thing they say or do. If you're asking me, go somewhere else! Never again.

Paul, the gentleman who sold us our car at Ray's auto sale, went above and beyond the call of duty…read moreto ensure our satisfaction. We had an issue with the car we purchased that was not covered by the warranty. However, Paul paid for the entire repair without complaint when asked to. Very rare to meet someone as honest as him. Thank you for reaffirming our belief in humanity. You can rest assured that this is an honest auto sales company with integrity and empathy. 5 stars all the way. Thank you very much. Cannot recommend it highly enough.

I did not purchase a car from Ray's. But I did encounter some of the best most personalized service…read morethat one can encounter. I am located about an hour and half from the dealership so I had asked if we could have some preliminary discussions around a purchase and trade. Brian was very accommodating and although we were not able to make a deal I would recommend them highly. They're a family owned dealership (37 years) and they care about the consumer.

Hi All, Do not…read moreever go to this dealership. They are all frauds with a monopoly on bait and switch. What they offer is not what they follow through with. the salesmen are not honest and slimy. This is still a hair above the sales managers who are the biggest frauds. Do Yourself a favor and never go here.

Went in to have my vehicle appraised and to test drive an suv, had an appointment. When I got…read morethere, the car I was interested in was not there and I was told it was in storage (even though I had an appointment to test drive it). Ended up test driving a similar suv and negotiated with salesman, Matthew Andrade. I was asked for a deposit once we agreed to the terms and when I went to go give the deposit the terms had changed on the deal. Total bait and switch, do not buy here! Went to Flood Ford the next day and got a better deal on a better suv.

I've been a customer of Fortier's Auto for many years, and they continue to impress me every time…read more Their attention to detail and commitment to quality service are truly unmatched. The team is thorough, attentive to customer needs, and consistently goes above and beyond to ensure a great experience. A special thank you to AJ for his outstanding customer service, and to the entire Fortier family for their continued dedication and professionalism. They genuinely make you feel like part of the family and work hard to ensure your complete satisfaction with every visit.

I found them listed on the AAA website. Small family owned shop in local Fall River neighborhood…read more Great communication with fair pricing. I definitely recommend them.

Do not trust this company. Scammer and very dishonest. My 1st one star review unfortunately.read more

I found a 2014 Jeep Wrangler Unlimited Limited Edition at this Dealership that I had been searching…read morefor, so called and spoke to Junior. Right away I knew this was going to be a good experience. Junior was very helpful and extremely respective, he went above and beyond to answer all of my questions and address any concerns I had and make sure I was happy. I made an appointment to see the car later that week, however my scheduled change at the last minute and I showed up much earlier than planned and unannounced. Unfortunately Junior was out of the office running to RMV for another customer. No Problem because Mary and the other Car Connections Staff jumped right in to help me out and let me take the car for Test Drive and again more nice people. The Jeep they had was Very Clean, had a GREAT CARFAX report (which they gladly showed me, even though I had check it out myself on line with my CARFAX account before hand. The Jeep was Extremely well priced (made impossible to say no to this deal :). I left after the test drive, no pressure, handed the keys back to Mary, said thank you and told her I wanted to think about it some more and to have Junior Call me. Junior followed up with me the next day just to make sure i was taken care of ask if I had anymore question he could answer. When I decided to buy the Jeep later that day. I told Junior I wouldn't be able to pick up the car for a few days as I didn't have a ride to the dealership. Junior said no problem, he would deliver the car to my house, so Junior drove the vehicle to my house with his Wife in her car following him (for reference I live at least 60 miles from the dealership and it was after 7:30 pm) all of this so I wouldn't be troubled. BOTTOM LINE This was easily the best car buying experience I have had in 40 years! Junior and his team are OUTSTANDING. No Hassle, No Pressure. Just Great Customer Service, Great Cars and Great Prices. I Highly Recommended AAA+++ checking them out. PS They Take Great Car of Military Veterans :)

Take note of the low rating of this business everyone; there is a good reason for it. The only…read morereason I give Empire Hyundai 2 stars instead of 1 is because I had a good and informative test drive. The rest of my experience here was pretty awful. They claim they can work with you if your credit isn't great, but that is not accurate. What they will do is ask to run your credit report, and come back with outrageous offers and "requirements" for you to purchase a car when the rating is less than stellar. I know their offers were complete BS, because when I bought my current car, I was offered a much more reasonable deal under very similar credit circumstances. In fact, I had far more money down this time around, and they still couldn't make anything happen within reason. The truth is, this dealership only wants to work with you if you have great credit. If you don't, they think you will be naive enough to fall for an absolutely ridiculous monthly payment or an insane amount of $$ down to make things happen. They will also use the bank lenders as a scapegoat for these bum offers, claiming its not them but the bank lenders that are going to require this, that and the other. The ol "its not us, its them" trick. Steer clear of this place folks, you can do much better.

I purchased 2 vehicles in the course of 2 weeks. During the sales, everyone was nice and appeared…read morehelpful but after the sale was done and questions arose, assistance was not received from sales to finance to management. Make sure to check all numbers before signing anything and beware when offered service agreements. They are only in it for the sale!! I was not asked to write this review but was encouraged to give all 10s when I receive the Hyundai survey...not happening,

Love this man! He is the best mechanic and a super nice guy! Never overcharges and does quality…read morework. I am super pumped to have found him here in Fall River. Lots of construction going on around his business now with the new train but that will end soon. He's not open on weekends though. I know that's a bummer but he's amazing. There's another guy who is always there with him who is super nice and hard working and smart. 10 stars if I could.

They took my car straight from a lot that shall remain nameless ( hint; I have a Volkswagen)& no…read morequestions asked, took my car & had evaluated it within 2 hours. My car had sat untouched at the previous dealer& they had no sense of urgency to even look at it to ease my mind. My oil pan had hit debris on the road & leaked out. The engine was at risk of seizing. I didn't expect a miracle but an evaluation would have been appreciated. I explained to them that I had no rental on my insurance & I'm my mother's caregiver on Hospice. They seemingly didn't care. Brad's &( Steve), very communicative with me, listened to all my concerns & gave me specific timelines that they followed to a T! I'd recommend them with 5 stars. Polite, communicative, knowledgeable & relatively quick. I got my car back & I'm grateful.

I stopped by yesterday to get my brakes checked out because they have been making grinding noises…read moreand the staff were so genuine and helpful! They put my car up on the lift and assessed my brakes free of charge in a matter of minutes. They also wrote a report for me to take back to the dealership who sold me my car so that my warranty would cover it. I'm very impressed with their kindness, honesty, and prompt attentiveness!