We just finished a Sunday to Sunday stay at this hotel. Easily one of the best hotel stays we've…read moreever had. I called a few days before our trip to check availability, and based on the size of our family, the lovely woman who answered the phone found us a suite, which is slightly larger than the regular room. Basically, the same thing, except it had a pull out sofa as well.
Ok, so let's start with the basics. Plenty of lighting. Working AC unit with a wall thermostat that was linked to it. Endless hot water. Washer and Dryer available on the 3rd floor. Vending machines on each floor with different options (including cold /frozen items on the first floor). Clean sheets. No nasty odors in the room. Pool wasn't huge, but we didn't use it. It was swarmed with kids as the weekend came, but that's to be expected. If you forgot anything, they offer complimentary items like toothbrush, toothpaste, razors, shaving cream, and various items to stock the kitchenette. Good sized closet with a safe inside and a huge (edge to edge) mirror for a door, and one of the up close and personal mirrors in the bathroom to see all the imperfections on your face . DirecTV in the room. No room service (no food that is, because there is no restaurant).
After checking in, the lady was by herself when I called down to ask for 2 cribs and more towels. She said it would be a little bit because she was by herself, but was knocking on our door in about 5 minutes flat, with a big smile on her face. She came back moments later with the second crib, and asked again if we needed anything else. The cribs were so clean, one still had the foam wrap on it. Various crib sheets and covers we're also provided in a sealed bag, which was nice. Plenty of parking, and the lot has recently been resealed and repainted.
The complimentary hot breakfast was amazing. Yogurt, various milk, hard boiled eggs, fruit, various breads, hot cinnamon rolls, muffins, a push-button automatic 2 pancake maker (my oldest son loved this), various omelettes (cheese, egg white, Western) or scrambled eggs (alternated back and forth daily), pork and turkey sausages, biscuits and gravy, various cereals, oatmeal with various toppings, coffee, hot cocoa, various juices (orange, apple, cranberry). Ok, seriously, you'd spend $10 per person easily for this type of spread elsewhere. Plus, the ladies that handled the service each morning were fantastic people. They offered bags or trays when needed, quickly refilled items that ran out, cleaned up tables quickly, and interacted with everyone, especially our kids, which is important to us. The only gripe was there was a small fly issue every day, but what do you expect in a well-lit room near exits with all those tummy foods around. Maybe they could get one of those unobtrusive fly zappers up on the wall? But it wasn't a big deal, seriously.
The latch / deadbolt was broken when we arrived to our room, but once I remembered to tell the front desk late one night, they had someone up the next day, after asking me what time would be good for someone to come by.
Housekeeping was on point. They knocked one day, not knowing our youngest two kids were napping (obviously that's why they knock, because it has to be loud enough to hear from in the shower or with a loud TV on), and we're very apologetic and quiet once I opened the door and told them. They removed trash daily, and refilled everything as expected. They did not make the beds one day, because we had personal items on the bed. That impressed me. They must have been taught to not touch personal items. Minimizing potential liability, so that's a good move.
Overall a great experience, and we will definitely use this hotel on the next visit.