They had plenty of availability so I booked a 10:30AM appointment today that was mysteriously canceled at 9:51AM by staff. I arrived 8 minutes late and was told they were booked all day and the next appointment was 12pm. They offered to take my daughter only if it will be a quick trim and less than 10 minutes. No thanks, taking my business elsewhere and never coming back. read more

Made an appointment today at 1:40 and when I arrived, the sign said they were closed until 3pm. I tried to call and it was a recording. Such a waste of time and so unprofessional. I'll never go back to this place. read more

I had a terrible experience at this place when getting my daughter's hair cut. I came yesterday to make the Appoitmets the the service was so good. But today The service was absolutely horrible, and I do not recommend this place at all. My little 4 years old donate her hair. This was the point for this Appoitmet. Thankfully, the hair we were going to donate wasn't damaged, but the overall experience was very disappointing. Her hair cut was so bad. I got a packed for a first hair cut. My daughter had her eyes close so i asked for a retake. They did but with a rolling eyes. I felt so sad I came to Pigtails sinces my older boy was a baby. And now that I had a daughter i will never come back. read more

Pigtails & Crewcuts - Kids Hair Salons Near Me - Chula Vista, California

Congratulations, you've earned the title of the worst salon in San Diego. This place is anything but professional. The scissors weren't even sharp, and the person cutting hair was completely unskilled. I've never been this upset in my entire life. My daughter has super straight hair, and the cut was incredibly simple--yet the stylist still couldn't handle it. She spent maybe five minutes on the haircut and then said, "I can't cut the bangs; your daughter isn't looking at me." I will never return to this horrible place. And to top it all off, they took full payment without even apologizing. read more

Let me start off with the fact that I have been taking my 5 year old here since he was 2. He's never like haircuts. He finds the whole experience overstimulating. We saw it as something we just had to get through. Although, previous people that have cut his hair before didn't do anything particularly wrong, the experience was always traumatic. Fast forward to today where he met Miss Rona. Although he was grumpy it was not at all traumatic for him. She is warm, funny and talented. After we left he said he wanted her to cut his hair forever. So I appreciate her nature and effort. So if anyone is having issues with choosing a stylist, Rona is definitely a vibe! read more

If I could give zero stars, I would. My husband and I have been taking our kids here for a few years now. It was never the best quality of service, but we'd go there for convenience since it was close to our house. Yesterday, some lady named Arlin did my daughter's haircut. From the start, you could tell she was in an irritable mood. I wanted my daughter's bangs trimmed and her hair trimmed to her shoulders. Not a complicated task and we had never had an issue with any of the other hairstylists not being able to do a cut as simple as that. Anyways, as she was working on my daughter's bangs, she asked if I liked the length or if I wanted them shorter. I honestly wasn't sure, so I asked "What do you suggest". Not an out of pocket question to ask a "hair stylist", in my opinion. She replied in the most dry tone "it's up to you". I let it go and decided on a length. She comments on the thickness of my daughter's hair and we have a laugh about it. My daughter's hair is thicker, but not THAT thick. The haircut is going on for a while at this point. Not once did I complain, and I wasn't planning on complaining either. She asks me to hold my daughter's head because my daughter was moving her head too much for her. I gladly agreed because I know that can be a bit frustrating. As she's doing that, she suggests that next time I book two appointments for my daughter because her hair is "too thick" and they only have 20minutes to do hair. I tell her we've never had that issue before and she continues saying that it's because my daughter's hair is too thick... Like I said before, my daughter's hair is not THAT thick and all the other stylists that have done her hair in the past have never had an issue doing her hair in a timely manner. I am absolutely not going to book two appointments and be charged for two appointments to do one child's hair, that's beyond insane. I would also like to note that the entire time we were there, only 1 other person showed up to get their haircut. So I'm not sure why she felt the need to finish her hair so quickly if no one else was waiting. After she suggested I book two appointments, I calmly told her we'd probably just go to another salon next time. And that was that. Again, not once did I complain about the time it was taking to do my daughter's hair. It had been about 25 minutes at this point. We continue for another 10-ish minutes and I can see her face getting visibly frustrated. She calls over to her manager to come over to us as if there's an issue. At that point I'm getting irritated because to me, she was making it seem like my 7 yr old daughter was an inconvenience to her because she couldn't figure out how to cut her hair properly. So at this point, I say "And why is it taking so long again?" And with such a nasty attitude, she said "Because her hair is too thick and I have to keep adjusting it so I need to talk to my manager about the two appointments". So her and I start going back and forth. Her manager comes over and she explains the situation to her in Spanish. The manager said nothing. As she's telling her, she has the slightest smirk on her face and I tell her it's not funny, to which she replied "I'm not laughing, that's just my smile on my face" or something along those lines. I was so heated by this point and couldn't even believe what was happening. She then said "I was suggesting that you book two appointments because of how thick her hair was" and I told her the way she went about it was all wrong and unprofessional. She denies it and has the nerve to look at the manager smiling. She finally says "I'm going to walk away because..." and mumbles some BS that I couldn't hear. Again, the manager was standing right there and did not say a word. I don't remember if it was before or after she walked away to the bathroom, but Arlin told me she was denying service to my 3 yr old son who was supposed to get his hair done after my daughter. I told her that was fine. Anyways, she went to the bathroom, and afterwards, she walked outside and was talking on her phone for the duration of my daughter's haircut. The manager took over my daughter's haircut and it took her like 3 minutes to finish it. She then did my son's haircut in like 5-10 minutes, no problem. The manager only said "I'm sorry" to me while doing my son's haircut and that's it. Didn't tell her employee anything once. She was nice, but nice isn't going to change the overall experience from her unprofessional worker. I was so angry, I was on the verge of tears but was trying my hardest to hold it together for my kids who already unfortunately had to be put in an uncomfortable situation because the hairstylist was incompetent and was in a f*cked up mood from the start. We ended up getting our money back thanks to the actual owner of the establishment, but needless to say, we will never be back. read more

Today went to do a hair cut , all the girls had an attitude but wendy was the worst . I have special needs kid was not nice ,my daughter asked for a braid and she declined . Was giving us attitude . I am not coming back to this place . She does not even like kids . read more

Unfortunately we got booked with Wendy. She makes it obvious that kids annoy her and she was really rough with my son. I have never seen my son so uncomfortable with a stylist until Wendy came along. She needs another job that doesnt revolve around children. We let the front desk know and they gave us a $5 discount smh. read more

Honestly, I'm not sure if they even deserve the 3 stars. We took our 3.5yr old daughter for her first haircut. Her hair was about neck length, if not a bit longer. I expressed to the stylist that it was her very first cut but that I didn't want it too short. I asked her to cut the bare minimum. She showed me how much she was going to cut (approx 1/2in), I said that's perfect. Well, let me start off by saying, she didn't even wet my daughter's hair before she started cutting away. She didn't part her hair to ensure it was even. I'm not a hair stylist but I've gotten my hair cut enough times within the last 35yr and it just looked like she didn't know what she was doing. I left there extremely disappointed and upset! But I held it together because I didn't want my 3.5yr old to feel my emotions and then question how she looked. But my husband knew right away that I wasn't happy with the outcome. Needless to say, don't take your kids here for their first haircut. The experience wasn't up to par and the cost is insane!!! read more

The location reopened *yay!* My son has been going to Pigtails and Crewcuts since we lived in Hawaii. Glad they're back in Otay Ranch so I don't have to make the drive to Point Loma for his haircut :D read more

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Extremely unhappy with the service we experienced for my baby's first haircut. To begin with, the receptionists were not very welcoming upon arrival. When we sat with our baby on the chair to get his haircut, the stylist didn't introduce herself or make us feel welcome or reassuring for our baby's first haircut. While she was cutting his hair, it seemed very rushed and she was very insensitive to our baby shaking and crying throughout. Furthermore, upon inspecting the haircut at home we realized it wasn't cut evenly on both sides. We will not be returning to this location. It's very unfortunate that we received this service from a shop that supposedly caters to babies and children. read more

My daughter has had her hair cut here 3 times and each time we are extremely satisfied with the results. We have not had the same stylist twice which tells me they are all able to meet our requests and standards. Great job to the crew here. read more

We've been coming to this location since my son was 11 months old for his first haircut... we have never had any issues up until today. We usually request Yesenia but she was booked up for the weekend as I'm not surprised she's great! I made the idiot mistake of opting for "next available" cause my son needed a hair cut desperately, for it was in his face/it's been hot out etc. when booking I noted he was sensory sensitive, and that he gets over stimulated time to time, and I also choose to get an extra 20 minutes added due to that, so the stylist wouldn't have to rush. We arrived 10 minutes early, we were seen quick, a lady named Wendy, took us, off the bat just seems very dry and not very talkative, okay that's fine. We were very nice and my son jumped up pretty quickly, was doing fine with having some screen time, unfortunately the owner does not allow clients to have the WiFi password (for whatever reason) so the WiFi was super laggy and of course my toddler starts to get frustrated, for the most part he was still, he wiggled here and there, whined a bit... she was clearly frustrated and didn't care for my son. Man handling his head, in my opinion. Asking demandingly "can someone hold his hand" "can you have him look straight" I caught her huffing a couple times... I even apologized if we were in her way , we were trying to console our son, and she absolutely ignored me and said nothing. She put a clip on my sons hair, to hold the top of his hair up, he's clearly gonna be stressed about that, never has clips on his hair, he cried and yanked it off and she huffed and aggressively asked my husband to hold his hair "if he's gonna be taking the clip out I need someone to hold his hair out of the way" just absolutely over my son. She proceeded to use the edger behind his ear, the buzzing freaked him out and he was whining, she then literally cut my son's ear.. "looks like I cut him, sorry about that, y'all want a bandaid?" ... at that point I'm fuming and I cut the haircut short and just want my son out of her chair. I was practically in tears I was so frustrated. We paid and left. She said nothing to us.. I did not tip. I usually til about $20-$25... I know how my son can be, and since we've been coming there we've never had this issue. Not to mention, the haircut was HORRIBLE. Choppy, uneven, not what I asked at all even after showing her the photo... I will keep going only due to the fact this is the first issue we've had.. the front desk girl was very understanding and offered for the manager to cut my sons hair next time..if your child might squirm, or whine, do not go to Wendy. If you can't have patience with a child, and can't cut hair, don't work at a children's hair cutting place, read more

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I recently went to have my sons hair cut at this location, the receptionist was not rude, but the hairdresser doing the haircut on my son was very rude and made me feel uncomfortable with her bad attitude. I asked her if she could do a surfer haircut? The first thing that came out was. "I don't know what you're talking about", so I very calmly showed her a photo , then I asked If she can just blow dry his hair after she finishes doing the haircut, in which she responded no that's not part of the service and I don't know if we have time, In which I responded, it's okay I'm willing to pay extra, then she said you have to ask the receptionist, in which I did, then the other employee doing a hair cut on another kids hair also said no I don't think we can do that, at the end they said yes, but with an attitude, I paid $42 dollars including a car toy my son wanted, my son wanted to play a little afterwards on the little train station they have, he kept talking about it before we were there, and he was excited to play after his hair cut, the employee started cleaning it because there was hair, in which I understand, but instead of her allowing to have my son play for few minutes, afterwards she didn't put the train tracks back, the employees were doing each others hair, and closed the salon during there lunch. If you are going to have a business open for children, have people working at your business that actually like children, your employees have a bad attitude and need to learn how to be polite and friendly. read more

This was the best experience I could have had with my 3 year old. I forgot to get her name but she was sweet to my daughter and did not get frustrated whenever my daughter would move a little too much. Not only was she nice but she did an amazing job with my daughter's haircut. read more

Pigtails & Crewcuts - My daughter was having fun during this haircut. She keeps asking me to go get her hair cut again. - Kids Hair Salons Near Me - Chula Vista, California

We had the best experience here at Pigtails & Crewcuts, thanks to our hair dresser Yesenia. She was so patient with my son. For some reason, my son always cries at the Liberty Station branch, but not once did he cry at the one here in Chula Vista. So even if it's further out, we travel just to go to this location. The staff are so much nicer and really caters to my son's needs. Highly recommend and will definitely keep coming back. read more

Horrible experience today, Wendy was our stylist and I don't think she enjoys working with kids or has any patience. This was my son's 2nd haircut and she was visibly annoyed by his crying. We heard the huffing and noticed the stares as we were trying to calm him down. We have an older child we used to bring and never had such a horrible experience. There was absolutely no customer service today. Very disappointed as this location is conveniently located to our home but i don't see me going back. read more

My husband and I took our 8 month old daughter to get her first haircut today. We had been looking forward to the appointment all week and were excited for the experience. As soon as we walked in, we were greeted by the receptionist and one of the stylists. The welcome was very lukewarm, we were clearly excited as this was our first time, but they didn't return the enthusiasm. It wasn't rude, but also not friendly. After checking in, the stylist who was supposed to trim her bangs was waved over. I'd like to give her the benefit of the doubt and say that maybe she was tired but I could tell by her body language as she was getting up that she was not in a joyful mood. Our stylist did not introduce herself or offer any recommendations. More importantly, she did not try to interact or play with our baby to warm her up, so she clearly began to get uneasy. Moving on, as soon as they sat our daughter down she started crying. I understand that screaming babies are not fun, but as a child's salon, I thought they would be better equipped to help calm them down. Our stylist was definitely patient, but beyond that, made no attempt to make this a more enjoyable experience for her. What we had thought was going to be a fun, memorable experience ended up being a stressful, unpleasant event. When it was finally over, no toys or stickers were offered as a reward which again, I assumed would be the case by coming to a child's hair salon. All in all, while it wasn't an awful experience and the staff was polite enough, we won't be coming back as we felt we could have received the same treatment at any adult hair salon. read more

Took our 3 year old grandson who is autistic and was in need of a haircut. Yesenia did a great job. She was so patient and understanding. We would highly recommend her!! Thank you so much!! read more

Still a hit or miss. Got my son's haircut here few times and there's days it's good and some days it's questionable why they charge so much for kids haircut read more

We came in 5 mins late due to traffic. The room was empty and they refuse to let my partner bring in our one year old to get a hair cut. I understand there is a policy for being late, but the fact that they refuse to give service when they were empty did not make any sense. read more

Scheduling an appointment was easy. I did it online. The receptionist was kind, welcoming and had great customer service when I called to add in another appointment and find their location. Nice vibe for kids from the waiting area to the fun chairs. My son had his first haircut here and his barber was patient even when he was scared and moved. They offer a cute first time haircut package, complete with a picture and piece of hair. Would definitely go back! read more

My Mom made an appointment 8/28 for my girls to have their haircut there. I tagged along with them. The vibe there was NOT what we expected for a KIDS haircut place. Evelyn was the stylist, she didn't have a kid friend attitude... very dry personality. She tried to have a conversation with my girls but they felt uncomfortable. After washing my youngest daughters hair and styling it on our own, 8/31 their Grandma called to state that her hair looks slanted. We did ask for it longer in the front but it's all choppy and uneven. She was told they are booked for the day. How extremely inconvenient. We will be going to get it fixed, hopefully! As her hair was cut short and I personally do not want it any shorter. As for returning to this establishment after, it's very doubtful. The customer service for a CHILDREN's Salon should be CHEERFUL and not as if we walked into a dreadful place where we felt unwelcome. read more

Highly recommend Veronica! We brought my 3 yr old for her first haircut and got her the first haircut package, includes a picture, certificate and a lock of her hair. We got lucky with Veronica who was very gentle and caring. We look forward to her next appointment with Veronica :) read more

Pigtails & Crewcuts - Kids Hair Salons Near Me - Chula Vista, California

Made an appointment at 12:20pm for first toddler haircut. Called at 12:15pm to let them know we are parking. Walked in at 12:23pm and was told they could not accommodate us because we are LATE. No consideration whatsoever. Male receptionist is VERY RUDE. Will never come back here for any business. read more

The haircut was great. The haircutter needs to work on smiling and attitude. You're with little kids, at least show that you're happy to see them. read more

Horrible customer service and mediocre haircuts at best! The women at the front desk are rude and are not inviting they definitely need to improve their customer service skills. Oh and they do not honor their 5 minute grace period. I was a patron for 8 years but I will not be returning ever again. Why subjecting your children to this awful place when there are so many better options in San Diego. Definitely not up to children haircut standards and customer service, don't waste your time or money on this terrible place! read more

Little pricey but worth it! The price is justified because the kids (including mine) are all cryers at first. The amount of patience that the stylists have is amazing. Stephanie is my kids barber. She's dope and my kid likes her. If she ever moves locations, we will be following her. read more

I always dread taking my son to this place for a haircut. There's always, ALWAYS a long wait time, and it doesn't matter if you're right on time, 5 minutes late, or a walk-in. You'll be sitting there waiting for at least 45 minutes. I have no complaints about the work they do, it's typical and priced cheaply for haircuts. They only ever seem to have two people working at a time, even when there's 5 or 6 stations altogether. Just not worth the wait time and I'll be looking elsewhere for a children's salon. read more

Decided to give this place a try after seeing all the negative reviews. We brought our 2 year old to get a haircut and waited 30 minutes for them to return from lunch. The sign says walk ins welcome, after opening the door the receptionist said she had no time for us for the rest of the day (4 more hours). She was rude and rolled her eyes at us, and did not offer to schedule for another time. It was dark and quiet inside and did not look like a place that my son would be entertained or have a good experience getting a haircut. Pay attention to the bad reviews because they are most likely true. read more

Good staff , friendly environment and always nice to our family. I've taken my son more than once and planning on going back again. read more

Alejandra did an amazing job! We did the first haircut package and it comes with a photo certificate and pieces of his baby hair for memories. baby is 13 months when he got his haircut and he was behaved. He was able to go in a plane seat and loved it. The vibe was on point with a lot of kids. It was busy but it's typical for a Saturday. We booked the appointment online and didn't wait at all. Thank you team for all your help with the seamless process. read more

They have zero tolerance with the waiting time. I was 2 minutes late and they denied my Girls haircut. So if you have a toddler you have to plan be there in time because they are worse than my college teachers. I will not come back. read more

My daughter and I walked up to this place with my two toddlers age 1 & 3 and I wasn't sure if they were even open. The lights were pretty low and I couldn't see anyone inside. The sign outside said "we're open" so I gave the door a try and it opened. The woman at the front desk said they don't accept walk ins however they did have time to cut my son's hair. Another friendly woman came out from the back and kindly asked me to create a profile. As I started on that, my daughter took her brother over to the chairs to let him look around. This was going to be his very first haircut and she wanted to get him comfortable and hopefully excited to get into the car shaped seats. Just then the stylist walked out with the most annoyed look on her face. My son kept saying no to every chair my daughter offered to put him in, meanwhile the stylist followed her around (without saying one word) looking like she was getting angrier and more annoyed by the second. When I noticed this I stopped with the registration setup I was doing on my phone and went over to help my daughter. My first reaction was to try to get my son to quickly choose a chair as he was obviously upsetting the stylist but as he continued to refuse to sit anywhere I realized this situation was definitely not right. THIS PLACE IS SUPPOSED TO BE A CHILDREN FOCUSED BUSINESS. This stone faced woman still hadn't said one syllable to any of us and looked like we had just inconvenienced her in the worst way. I kindly said that it seemed my one year old was a bit nervous and that we would just make an appointment for another day. Still saying nothing, she turned around, walked to the back of the salon, sat down and got on her phone. Thank goodness my one year old refused to sit down, he must have picked up on the vibe in there before I did. I gave 2 stars because the 2 women in the from were relatively friendly, but the owner of this place has some serious work to do in the way of how their employees treat customers AND CHILDREN. I don't know if it's slim pickin's finding stylists these days but to walk up to a toddler and not so much as crack a smile is weird in my opinion, but maybe that's because I love children. I feel like employees of businesses aimed at serving children should at the very least be required to be friendly. read more

Dora was very nice!! She did an outstanding job cutting my daughters hair and styling it afterwards. It was my daughters first haircut ever and Dora made it super special. My daughter and I were super satisfied. Will definitely be back and request Dora. read more

Pigtails & Crewcuts - Kids Hair Salons Near Me - Chula Vista, California

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Tried to do a walk in, they should inform customers on closing down for lunch, after making me waste my gas to go over there. Then upon arriving the receptionist said she'll ask but she doubts she can get us in as there was only one person cutting hair. They seemed very unwelcoming. I'm glad it didn't work out because honestly don't think it would have been a good experience at all. read more

I do not recommend this place. I could tell the staff didn't want to work. They appeared to hesitate to keep our appointment as we showed up 3 minutes early. Lots of eye rolls and impatience. We left with a choppy cut. read more

Honestly I am super disappointed in this experience. Was done with our previous spot, had heard about this place and booked without even considering looking up the reviews.. but should've. The overall mood in the salon is pretty boring and depressive. The staff doesn't seem to be interested one bit in their job let alone making it an experience for the kids. Alejandra was not trying to engage with the kid, showed zero interest and lacked emotion. I couldn't believe we paid $25 for a trim that didn't take longer than 10 minutes (including braiding). That's insane! If you wanna charge that kind of amount and if you claim you're a place for kids - be more passionate about what you do and actually make this experience unforgettable for the youngest clients. We're not coming back. read more

Highly recommend this place. It's so cute and Alejandra was so nice and made sure that she cut my daughters hair just the way we like it. She even added glitters. Definitely will be coming back. read more

Pigtails & Crewcuts - Kids Hair Salons Near Me - Chula Vista, California

Had an appointment booked with "Evelyn N." for 4:00pm, arrived at 3:59pm and wasn't offered to sit my child until 4:15pm, my child did not want to be sat right after waiting all that time and at 4:20pm she stated her next client was coming in for their hair cut at 4:30pm so she could no longer see my child. If she had seen my child at his appointment time this likely wouldn't have occurred - and it made us feel unwelcome because she waited 15 minutes to even offer a chair, but when he wouldn't sit when she called she didn't make the other client wait the 15 minutes she made us wait to begin with. If she was more welcoming and less rude, my child wouldn't have been scared to sit with her. Like lady, you cut children's hair for a living - you should know to be patient and kind and friendly... but no. Maybe go find a new job. read more