Update: I know I said "never again"; however, a coworker informed me that Piezano's was under new ownership and encouraged me to give them one more "last try." I did, and well...no one was more shocked than me on how wonderful the experience was.
On 08-30-17 I placed a telephone order for a Medium, Beef, Sausage, and Peperoni pizza. The phone call was pleasant and brief. The person who took my order knew what they were doing and I felt like perhaps things had made a turn for the better at Piezano's. I was told the pizza would be $18 (approx.) and would be ready in 35-40 min.
I arrived at Piezano's right in the middle of that window of time and was pleasantly greeted by a well-groomed gentleman. He was friendly professional and efficient. The temperature outside was in the low 80s, but inside Piezano's the climate was very nice and inviting. My pizza was ready on time and I could feel that it was quite hot through the box.
Upon opening the pizza in the car for inspection, we were very impressed! It looked and smelled amazing! We could not wait to get home and dig in. The flavors and texture were perfect.
If this quality of pizza and customer service proves to be repeatable, Piezano's could pull a "worst to first" move in the Lincoln pizza scene. Our final takeaway was nothing but positive, the next time we order pizza, it will be from Piezano's.
Original review below:
I am a Lincoln native. Growing up my family would go to Piezano's and it was always good. The food was great, the service was good, and I thought it was one of the better places to eat pizza in Lincoln. Lincoln is strange when it comes to food. There seems to be a bit of a zealot culture. Lincolnites have a lengthy memory of the greatness of old that seems to be almost untarnishable no matter the current state of affairs.
If you ask a Lincoln old-timer where to get the best burger, you may hear Fred's at Parkway Lanes. This is not the best burger in Lincoln. If you ask for the best pizza you will likely hear The Isles or Valentino's neither is correct, as far as I am concerned.
This is the problem with Piezano's, it's just not good anymore. To make matters worse, it's very expensive.
I have had a long string of one more chances with Piezano's, and finally chose to just call it quits. I ordered a med 3 topping pizza, it was $20 for carryout. When I returned to my home and opened the box, it became clear I had only received 2 of the 3 toppings I ordered. I called the restaurant and was treated rudely on the phone. It should be noted that I am always polite in situations such as this. I don't want to upset the people making my food, but the phone call did plenty of upsetting all on its own. The male employee who answered the phone never once apologized, or made any attempt to retain my business. When I told him I did not wish to drive back to Piezano's for a new pizza there was a very long pause before he sighed and offered to mail me a coupon for a free pizza.
The coupon arrived over a week later. I was becoming pretty sure it was not coming at all. I took my coupon and my daughter to Pizano's to eat at the restaurant. I am in no way embellishing when I say it was 82 degrees in the dining room. I even checked the thermostat on the wall when I was returning from the restroom. The same off putting staff was working. The employees seemed very upset every time a customer would mention how hot it was and ask if anything could be done about it. When our pizza arrived, I asked for a box and we took it home.
The pizza was ok, not great, not terrible and definitely not worth the trouble and frustration of dealing with the rude staff, inadequate parking, high prices and general disappointment that ubiquitously surrounds an interaction with Piezano's. read more