Everyone there is Great. THANKYOU Dr. Warren! Just had secondary cataract surgery on my right eye…read moreand I can see again, SO HAPPY. I couldn't drive at night; I would not drive out of town far. I was technically seeing with only one eye. Dr Warren did a great job. The staff ay Longwood eye are very kind and professional. Highly recommend Longwood eye!

Staff members are friendly and attentive but the office overbooked the appointment so once you are…read morechecked in and received all tests you can wait from 2-4 hours to see the doctor. This is unacceptable for any professional office. Several patients left after 2 hours because they got tired of waiting This is not the fault of the staff but bad management by the office.

I have never been to a more disorganized, unsympathetic, unprofessional medical office in my life!…read more Not only have I had to wait at least an hour past my appointment start time to actually see my provider there, once he does come in to see me, he can't get out of there fast enough, and never spends more than 10 minutes with me, always making me feel rushed. While I am waiting in the exam room for a technician to start the appointment, they leave all those doors open and I've overheard conversations about other patients, about myself, and staff, and how awful their day is going or how rude or upset the people are they are dealing with! On top of that, I have had so many times that the staff has dropped the ball on completing a request to get a medication pre-approval through my insurance and sent to the pharmacy for me. I've had to play the middle-man between the office, the insurance company, and the pharmacy for over a month now, only to find out that the office has not even submitted the requests I keep asking them to do but they keep placating me over the phone telling me they've already done it when they haven't! Save yourself the the frustration and wasted time and go somewhere else. It's unfortunate because I had heard good things about the doctors here but with so many things wrong with the office, it's just not worth my time or my health to go here.

From the owner: Eye Doctors: Ophthalmologist, Optometrist Comprehensive Eye…read moreExaminations, Contact Lenses, Corneal Disease, Glaucoma, No Stitch Cataract Surgery, No Blade LASIK, BOTOX, Intacs for Keratoconus.

I have a few things going on with my eyes now that I'm over sixty. Thank God there is a fully…read morestaffed professional and full service eyecare practice in Greenfield! They accommodated me with an early morning appointment so I didn't have to miss work, they moved me briskly through the several stages of having my eyes measured and refracted, and then I was able to have an unhurried exam and consultation with a professional and highly qualified doctor who is a specialist in the issues I am experiencing. Yes, there are many different staff doing many different things but this is how high quality healthcare gets delivered today. I also recommend buying your glasses at the retail shop in their office. I invested in a pair of glasses at their shop that make the cheapie pair I got online look like the junk they are. Don't bother buying glasses online especially if you need bifocals. Finally, I missed an appointment with them and they didn't tell, lecture or charge me for it. Thank you!

If I could leave a -1 I would. They double book, over book and are poorly managed. After the tech…read moredid her work I was told that there were 4 people ahead of me to see the Dr. ONE HOUR later when I asked there were still 3 people ahead of me! This is what its always like.. And they're booking apprs every 15". What????? Going to jam as many people in a day as possible to keep the earnings up there.No customer respect. I've another medical condition which means that I CANNOT be waiting for 2 to 3 hours for an appointment.

Too expensive and styles are modern but clunky... just not my style as I have a smaller face.read more

They could improve almost everything. They blew off my appointment twice and then when I got there…read moreon the third time, I sat for 45 minutes with no one taking care of me I will not be

I was referred to Dr Rioux because my eye doctor was concerned about glaucoma (in my late 30s). My…read moreeye doctor said I had low pressure, but Rioux and her assistant said the pressure was high (without a thorough exam). I was told drops or surgery were my only options. I wasn't comfortable with the entire experience - including the always full mini waiting room in a spare exam room. No sooner would one patient go in, two more would appear. I left feeling bullied (by Rioux's assistant) and questioning their diagnosis. I got a second opinion from another eye doctor - no glaucoma and normal pressure. Rioux and her team seemed more interested in seeing how much money they could make off my insurance company and I and they had very little concern for my eyes. I'm so grateful I refused the unnecessary drops and surgery!! I would NEVER let Rioux near my eyes again.

I was referred to Dr. Rioux at least 5 years ago for Glaucoma treatment. I am a rather technically…read moreminded and annoying patient. Dr. Rioux has always graciously explained any of my detailed questions to my personal satisfaction. My Glaucoma has required a mixed strategy over these years and my condition is now well controlled. Her regular examinations not only monitor my Glaucoma, but also watch for my hereditary possibility of macular degeneration, as well as any sign of diabetes. Dr. Rioux also performs surgeries in Springfield and staffs a number of Connecticut Valley clinics, besides Greenfield. If she is just out to make money, she'd never have the time to spend any of it! The major part of her waking life seems to be dedicated to her patients. I am 65 now, and am headed for cataract surgery, with her. I have absolute faith in her ability and look forward to being able to see correctly, again.

Excellent experience and customer service from Roxannne and Jared. Had to go for recheck after…read moreinitial glasses weren't correct and they were very accommodating. Could not have been more helpful to rectify problem in timely manner. Thank you to both.

Took personal time off of work after scheduling an appointment online with BJ's optical only to…read moreshow up and be told they didn't have my appointment on file. Showed the receptionist my confirmation email and she blamed it on faulty equipment. She said thank god there wasn't another patient waiting and that it would just be a few minutes while the doctor finished up with another patient. Strangely she let me know that she texted the doctor to let them know I was here. Wouldn't you usually just pop your head in the exam room to let a doctor know that? After waiting for what ended up being 20 minutes and asking how long a typical appointment would take, I realized that unless the doctor showed up in that moment, I would not be able to make it to work on time. Frustrated, I let the saleswoman know that I would have to reschedule. As I walked past the exam room, I couldn't help but notice that the door was ajar with the lights off and nobody inside. This confirmed what I had began to think when she told me she was texting the doctor, and that was that the doctor was never there to begin with and was either late or called in to do my appointment. I just wonder how long they would have let me wait, causing me to be late to my own job which at my place of employment is not acceptable. Was hoping that my fear of going to BJ's for an eye exam would be met with a pleasant experience. Instead, I used 4 hours of my personal time at work in order to have a terrible experience. That's time and money I won't get back. Thanks BJ's Optical.

Who actually likes going to the doctor's? I can't say I'm a fan of going but I can say that I am…read moreincredibly grateful for where I go. Valley Medical Group has some pretty amazing people who work there, from the people at the front desk, to the nurses, to the billing staff to the docs. I probably see the best person in the entire practice, Rachael Katz, hands down! She is knowledgeable, attentive, kind, thorough, on time, a great listener and easy to talk to. On a whole, the office is well run, the staff interact well with each other and are supportive of one another. Occasionally there are some glitches but problems are quickly addressed and not typically repeated. There is one person there that I think would be a better shoe salesman than a medical provider but the staff has honored my request to never schedule me with him again. Pros: Appointments are easy to get Reminders are sent when your annual exams are due Referrals are never a problem when needed Doctors work as a team which in turn benefits you Physical Therapy, Counseling, X-ray all available in the same building If you don't like one provider there are many more to choose from Family practice - Infant - 100 Great patient portal - can email directly with your doctor Cons: Sometimes you can wait incredibly long times on the phone Not always able to see your provider for sick visits

I called to schedule my daughter's annual physical and I had to wait 15 months for the appointment…read morewhich was several months past the due date and then two days before the appointment they canceled the annual physical and tell me they can't reschedule it for another 15 months! That is unacceptable, stop accepting new patients if you can't service the ones you already have!

Customer service at the outset was very good. I happened to go on a busy Saturday and, while the…read moredelightful person who helped me was multitasking with other customers, I never felt rushed or ignored. I was in from out of town, and was told that Dexter's would ship my glasses and shades for a mere $10. I was very happy with that arrangement. About a week later I received a call from their technician letting me know that my shades came in not-as-ordered and that there would be a delay of over a week. I let the technician know that I wouldn't be upset as long as I could get a discount for pain and suffering. He said he would look into it. A day or two later I got a voice mail and a couple of text messages letting me know that my glasses were ready, and could I please pick them up. I immediately called to make sure they were still planning to ship my glasses. They said they were. When I asked the person to verify my mailing address, she recited a totally incorrect address. Since I'm a firm believer that lots of little mistakes can entail a much larger one, I asked to speak with a manager (Jon) to voice my concerns over this handful of mistakes. He patiently listened to my hysterical yammering, them told me he would make sure everything went smoothly from then on. Jon handled everything personally, I got my very generous discount, and so far I'm super happy. I love my glasses, which were speedily and safely shipped, and now I await the shades. I would definitely return. Thank you, Jon & co!

I could really use some good luck today…read more First, they requested a referral from my PCP without even asking me. I have vision insurance, and I specifically told them I wanted that used. Instead, they billed my health insurance anyway. Second, they dilated my eyes again, even though they had done it just a few months earlier. It didn't seem necessary, and it felt like another way to bill my health insurance instead of my vision plan. Then, when it came time to fit my progressive lenses, the machine they normally use wasn't working. Instead of taking proper measurements, the employee just estimated everything by sight. I usually wait about four weeks for my glasses, but these came in after only one week, which immediately made me wonder if something was wrong. As soon as I put them on, I knew they weren't right. I tried wearing them for two days, hoping my eyes just needed time to adjust, but they don't. My vision is cloudy, and the glare and reflections are so bad you can barely see my eyes through the lenses. I have an appointment today so they can "see what they can do." I'm really stressed and hoping they make this right. Wish me luck!