My open letter to DFM:…read more To Any and All Concerned Parties at Deerfield Family Medicine, Cooley Dickinson, or Mass General, I'm reaching out today to offer my perspective as one of your patients' partner. My partner, (redacted), has been suffering from some sort of respiratory illness for the past two weeks, as have our two year-old son and I. Specifically, I'd like to focus our struggle to get Megan a new inhaler for her underlying asthma, which greatly exacerbates her illness. The low point in this situation for me was the 24 hours in which I tried desperately and unsuccessfully to comfort and distract our son while his mother repeatedly wheezed herself crosseyed and blue, and coughed until she threw up. He thought she was dying like our family pet did a few months ago. Imagine a terrified toddler asking you over and over, "Mama die? Mama die?" For that, you will forever hold a very dark place in my heart. It seems unnecessary to put my family through that when all we needed was for DFM to place a call to the pharmacy and order an inhaler to replace the one she used up more quickly than expected during her illness. Even more unnecessary, and adding insult to injury, was your receptionist becoming angry and rude when Megan was struggling to speak clearly because she was short of breath during one of the many times she called and waited patiently through 10+ minute holds to try to straighten out the situation. Please convey our sincere apologies to this receptionist who Megan so deeply offended. Perhaps everyone at DFM who failed to get Megan an inhaler should also apologize to the receptionist for her lack of volume. Maybe we can all pitch in and buy her some cupcakes as a token of our regret for being an annoyance. Fortunately, Megan was able to make an appointment with Health Services at Mount Holyoke College where she is a student after we gave up entirely on DFM. They saw her immediately and put her on a nebulizer the moment they saw how badly she was struggling to breathe, and prescribed a steroid-plus-albuterol inhaler in addition to her regular inhaler. They called it in to the pharmacy immediately, and she had her medications in hand within 20 minutes. Apparently it's not impossible to get someone urgently-needed medication for an acute condition in a reasonable timeframe. As I write this, it has been roughly 48 hours since we started trying to get the rescue inhaler from DFM, and the pharmacy still hasn't received the script. As far as DFM knows, she's still struggling for breath. I'll be interested to see when, if ever, we get a call from the pharmacy to tell us the no-longer-needed prescription is ready. I'm sure you have reasons/excuses for this massive failure. I don't care. Figure it out and do better, or close the practice. Be aware that this is an open letter, which I will distribute as widely as possible, both to the public and the administration of Cooley Dickinson and Mass General. My goal is to cause at least one person at Deerfield Family Medicine to lose their job. Sincerely, Bryan W. Dolan

First off. This Bryan D. from "Greenfield town" Is off his rocker…read more I have been going to this practice for a number of years. I have never . ever had anything like he had written. Number two Bryan should have taken his "partner" to the ER if she could not breathe. Very silly post because any receptionist would have identified someone struggling to breathe immediately. I myself am reaching out today to say that I am not believing your story. Looking at your past post I see a habit you have of posting bad reviews. Now Bryan I wonder why you feel the need to embellish facts. If you need to speak with a specialist about you actions I recommend going to Cooley er and maybe they can help you. Unless of course you feel the need to put them down also. This practice has never let me down. Ever.

Superb dermatologist. Efficient and effective. Well organized office! Friendly staff. Strongly…read morerecommended. I have been with him for a very long time!!

Dr Wyatt and his staff have provided excellent service to me, my family and friends over the past…read more15+ years.

Dr Muellner has been my families physician for years and years. He listens and cares. Excellent…read morediagnostician and provider. He comes highly recommend. I don't know any of his patients who have had one bad thing to say about Hanno Muellner MD

I called my PCP's office after hours and Hanno responded quickly. Having heard that I was re…read moreexperiencing symptoms which had a week before kept me hospitalized for three days the week before he advised me to stop my antibiotics an d not go to the ER. I went anyway on the advice of a friend , was very ill and admitted to the hospital. He did not document this call and layer told my PCP he had sent me to the ER. I don't trust him as far as I can throw him.

WOW!! I love the people here! Ana did a fantastic job cleaning my teeth today. They have modern…read moretechnology and cleaning/scanning equipment. Very personable. Nice music to listen to as well. Dr Collura and his Staff are FIVE STARS!!!

While the dentist and hygienist were amazing the front desk woman is horrible. At first I wrote it…read moreoff as she's having a bad day but by the third gist over the span of 3 months I'm not as forgiving. She speaks to you like you are a piece of garbage. Her tone is always rude. Rolls her eyes visibly with any question you might have. I've worked clerical jobs and never ever would I treat someone like they are trash or like a complete waste of time. Some people are already nervous going to a dentist and this is the first person you have to speak to going in?! It's insane that she even has this job. Never have I ever felt so disrespected just checking in for an appointment. Then when you leave there she is again ready to make you feel like the biggest inconvenience of her whole day when you go to leave. Great dentist but for the sake of this business lose your younger front desk lady. The older one sitting father back is a gem but my god. We found a new dentist and it was completely because of the disrespect we got from the receptionist. If I was mentally unstable she is what could push someone over the edge.

I was referred to Dr Rioux because my eye doctor was concerned about glaucoma (in my late 30s). My…read moreeye doctor said I had low pressure, but Rioux and her assistant said the pressure was high (without a thorough exam). I was told drops or surgery were my only options. I wasn't comfortable with the entire experience - including the always full mini waiting room in a spare exam room. No sooner would one patient go in, two more would appear. I left feeling bullied (by Rioux's assistant) and questioning their diagnosis. I got a second opinion from another eye doctor - no glaucoma and normal pressure. Rioux and her team seemed more interested in seeing how much money they could make off my insurance company and I and they had very little concern for my eyes. I'm so grateful I refused the unnecessary drops and surgery!! I would NEVER let Rioux near my eyes again.

I was referred to Dr. Rioux at least 5 years ago for Glaucoma treatment. I am a rather technically…read moreminded and annoying patient. Dr. Rioux has always graciously explained any of my detailed questions to my personal satisfaction. My Glaucoma has required a mixed strategy over these years and my condition is now well controlled. Her regular examinations not only monitor my Glaucoma, but also watch for my hereditary possibility of macular degeneration, as well as any sign of diabetes. Dr. Rioux also performs surgeries in Springfield and staffs a number of Connecticut Valley clinics, besides Greenfield. If she is just out to make money, she'd never have the time to spend any of it! The major part of her waking life seems to be dedicated to her patients. I am 65 now, and am headed for cataract surgery, with her. I have absolute faith in her ability and look forward to being able to see correctly, again.

We had our first visit to our new dentist/dental office and it was a terrific experience. From the…read morefront desk help to the hygienists to the assistants and Dr. Shokeen, it was all top notch. Thank you to all involved for a very positive experience. Steve and Becky S.

What kind of dentist does tooth extractions and other major dental work in this day and age without…read moreusing a numbing agent such as lidocaine? My daughter went to Shokeem and based on my daughter's experience and third rate results, I strongly encourage you to go elsewhere.