In my line of work I am in and out of hospitals, and I have to say that Baystate Franklin Medical…read moreCenter is one of the best that I have been in. The staff is always polite, the doctors are committed to helping their patients, and the ER is usually quick. The last time that I was a patient there I was quickly moved into the ER, and they made sure to meet all my needs. They sent in religious support and also asked me what I needed to feel comfortable on the unit. If you need to go to the hospital than this is the place to go. I think that they are more personable and supportive than Cooley Dickinson.

My man went in there with chest pain blood pressure 180 over 120 they took his blood pressure and…read moresent him back out in the lobby to sit for three or four hours straight and then when they finally took him back check his blood pressure again it was still really high and they just left him in the room for about 3 more hours without seeing anybody not trying to help him at all put everybody else first

I've been coming here since I was 8. I was seen 5 years ago but suddenly I'm not a patient anymore…read more Despite the ER (both the head and Tim Schaefer) misreading my mom's x-ray when she broke her back (said it wasn't broken), it's convenient, so tried to make an appt. Tracy at the operators' desk wouldn't make me an appt and had that worst bedside manner. She wouldn't even let me talk to my former doctor's office! I asked to speak with her collègue instead as I found her extremely unprofessional. So unprofessional in fact-- she hung up on me! Rude! This hospital panders for handouts and donations from the community. We have donated to the Hospital Fair Day most years - I've been a patient for 38 years but suddenly I'm not a patient anymore-- guess I won't be donating anymore either ‍

This was supposed to be the best care for my father after a fall. It was awful. They have signs…read moreeverywhere saying they want to involve family. They shut us out because my father had too many daughters. I do have to give a special shoutout to Shyla who advocated for him and was so amazingly kind. The doctors were incongruent week after week. His pain was dismissed. He lost almost 20 pounds in the first week and recorded as lost at the previous hospital, which was completely untrue. By the time he left he was not eating. They blamed everything on the patient and did little investigating. The nurse Christine should retire or find a new profession. While most of the staff was dismissive, she was downright mean. I found him asleep with his face in his dinner tray. He was afraid to drink because the staff never showed up in time to get him to the bathroom. Issues were reported to nursing staff but never relayed to the doctors. After several weeks of "rehab and care" my father died, still unable to move much or eat at all less than 2 months after discharge. If this is the best we can offer, healthcare is truly an abomination.

Amazing ! They have treated me every time and the one time they couldn't they called up to the main…read morehospital to get me in immediately! Great place

From the owner: Imagine a health system that focuses on health, not just health care…read more Imagine a system where care is based on value, not volume. Imagine a health system grounded in population based strategy, not market share. Imagine a health system that rewards quality, not quantity of procedures. Imagine a health system where patients, when well informed, receive only the care they want and need.

I don't know where the name AEIOU comes from, but the Massachusetts General Urgent Care was fine…read more Handled my problem fairly quickly. The usual paperwork/insurance is needed; you'll fill out the usual forms. Treatment was quick and easy. Only one provider on staff on a Friday, but not a long wait, either. Well done.

This facility is 1 of the 2 choices I have to send my (60+/- transportation service providers for…read moreDOT physicals throughout the year. Hands down the 1st choice for getting in an out on a busy business schedule!

I recently went to the emergency department with severe abdominal pain, vomitting and fever. I had…read moreall I could do to stand. I was relieved when I arrived and saw maybe only 7 other people in the waiting area thinking the wait shouldn't be as long as usual. That relief was short lived. I arrived at ED around 7:30pm and and was called to triage probably an hour later. the 2 women that triaged me seemed to be concerned with nothing other than completing another patient; they were cold and didn't come across as caring individuals which i believe is important in the medical field. I returned back to waiting area where I uncomfortably waited to be called back to a room for what seemed like forever. Finally around midnight I got to a room. Theres been a lot of changes made to the emergency department waiting area that, to me, make it feel cold and uncomfortable. Feeling as horribly as I did I was miserable and couldn't wait for my experience to be over. m

Berkshire Medical Center charged $884. for a Emergency Room visit for a spider bite. i was seen by…read morea physician's assistant. The billing was also mis-handled.

Very easy to check-in and we saw a PA and then a doctor right away, who quickly looked at the…read moreinjury my son had, recommended an X-ray at a facility a block away, and we were done with some good advice on taking care of his injury. Very professional and the people were friendly.

The woman at the reception desk was on a personal call and ignored two of us waiting in line. When…read moreI finally politely asked her what was happening, she said she wasn't the one who could take our temperatures (for Covid.) When that person came out and took our temperature the woman at the desk STILL persisted in her clearly personal phone call for 10-15 more minutes! I waited for a half hour altogether and was still not registered. The the temperature-taking person said it would be at least an hour wait. I left and went to Med Express, highest ratings for them, and was in and out in about 20 minutes. Sharon was rude to a phone caller - put that person on hold while she continued with her personal call, and then when she finally did pick up, she told the caller in a snotty voice that this is a "walk-in" and no appointment was needed. The temperature taking person commented "what part of walk-in don't they understand." Worst attitudes ever. I will never go back and I am posting this on Facebook.

I went to the ER 9/21/26. There were people standing waiting there were so many people there…read more From what I saw everyone behind the scenes was moving as fast as they could. Tim was coming into the lobby and taking BPs and asking questions. He has a great bedside manor. Victoria was the real MVP. I am a very hard stick and no one was able to get blood from me. Victoria was the one to get it done. She was also very polite and professional. I also required 2 cat scans. Alex and then Anna were great and got me in and out in no time. I was there for about 9 hours but that was OK. I feel much better today. Still sore but getting better.

It was a quick check in , that's as far s the quality of care went... I went for…read moredizziness,chills,... I was given a blanket and put on on heart monitor ... had bloodwork, the doctor was inefficient , never looked in my ears(being dizzy) or mouth or anything else the er nurse could not speak or understand English well the man helping her had to spell for her.. he told me "MCH may not have the latest equipment or the best Drs but we and they are nice" I didn't go to the Er for nice... I went because I was not feeling well.. they did labs and the assistant told be they were fine, was he qualified to say that??? I was told to follow up with my dr, which was away and his office told me to go to urgent care, NOT the ER

It is getting increasingly difficult to find and obtain appointments with doctors in Eastern…read moreNY/Southern Vt. DO NOT make the mistake I made of engaging this practice. The most incompetent, unprofessional, out of touch medica/professional office I have dealt with in many years. From a total lack of of knowledge about basic technology to poor record keeping and interpretation to gross incompetence. Do yourself a favor and keep looking.

This medical outpost is as about as useful as tits on a bull! Limited staff, a gross inability to…read moreservice the community effectively and no real management capability. Leads to nothing more than slightly grandiose emergency care operation.

I am a retired Catholic priest who served in the Archdiocese of Washington for nearly fifty years…read more Recently, I underwent surgery at Berkshire Medical Center, and that experience is the reason for this brief reflection. Over the years, I had the privilege of serving a large parish in Washington, D.C., that included many physicians, surgeons, nurses, and other medical professionals from the National Institutes of Health and Georgetown University Hospital. Having known and worked with so many outstanding people in medicine, I do not offer praise lightly. I can say without hesitation that Dr. Clayton Peterson is exceptional in two ways: as a highly skilled surgeon and as a genuinely kind, compassionate, and caring human being. Those qualities are a rare and remarkable combination. As a priest, I have met countless people in positions of leadership and responsibility. It takes a great deal to impress me. Dr. Peterson is one of those rare individuals who truly does. The people of the Berkshires are extraordinarily fortunate to have him. He is, quite simply, one of the very best.

Lack of any wound care other than 3 bandaids tossed on over dried blood....Maiming me for life…read more Causing subsequent visits to another er. Wound cultures, 2 checks for sepsis, multiple iv antibiotics, shots of steroids and antibiotics, many many oral antibiotics, 2 long courses of steroids, 2 organisms ate thru my tissue. Cellulitis added to a 3rd skin infection. Multiple pcp visits. Multiple emergency on call calls. Dozens of portal messages. ZERO ACCOUNTABILITY OR RESPONSE TO A COMPLAINT FILED 2 MONTHS AGO. Never even checked for a concussion. Dr Looked over my head and said "doesn't need stitches" and walked out. Back to say "ct was normal, give her a bandage and a cab voucher and have her go wait in the waiting room" FROM THE DOORWAY. Never gave concussion evaluation (which I had one and was diagnosed in Fairview) Despicable, stigmatic behavior from a medical doctor at a hospital, that houses a medical detox, in a town, full of addicts and alcoholics, at a time in the world where you can't throw a stone and not hit someone that has never been personally affected by addiction in some way. And then to not even offer an apology, let alone anything else, like a freaking response to my complaint, makes me sick.