Customer service at the outset was very good. I happened to go on a busy Saturday and, while the delightful person who helped me was multitasking with other customers, I never felt rushed or ignored. I was in from out of town, and was told that Dexter's would ship my glasses and shades for a mere $10. I was very happy with that arrangement. About a week later I received a call from their technician letting me know that my shades came in not-as-ordered and that there would be a delay of over a week. I let the technician know that I wouldn't be upset as long as I could get a discount for pain and suffering. He said he would look into it. A day or two later I got a voice mail and a couple of text messages letting me know that my glasses were ready, and could I please pick them up. I immediately called to make sure they were still planning to ship my glasses. They said they were. When I asked the person to verify my mailing address, she recited a totally incorrect address. Since I'm a firm believer that lots of little mistakes can entail a much larger one, I asked to speak with a manager (Jon) to voice my concerns over this handful of mistakes. He patiently listened to my hysterical yammering, them told me he would make sure everything went smoothly from then on. Jon handled everything personally, I got my very generous discount, and so far I'm super happy. I love my glasses, which were speedily and safely shipped, and now I await the shades. I would definitely return. Thank you, Jon & co! read more

I could really use some good luck today. First, they requested a referral from my PCP without even asking me. I have vision insurance, and I specifically told them I wanted that used. Instead, they billed my health insurance anyway. Second, they dilated my eyes again, even though they had done it just a few months earlier. It didn't seem necessary, and it felt like another way to bill my health insurance instead of my vision plan. Then, when it came time to fit my progressive lenses, the machine they normally use wasn't working. Instead of taking proper measurements, the employee just estimated everything by sight. I usually wait about four weeks for my glasses, but these came in after only one week, which immediately made me wonder if something was wrong. As soon as I put them on, I knew they weren't right. I tried wearing them for two days, hoping my eyes just needed time to adjust, but they don't. My vision is cloudy, and the glare and reflections are so bad you can barely see my eyes through the lenses. I have an appointment today so they can "see what they can do." I'm really stressed and hoping they make this right. Wish me luck! read more

The staff is always so welcoming and friendly. It's a great experience whenever I have to go in. The text message service is a great way to communicate with the Vision Center if you don't have time to sit on the phone. Even with moving I'd never stop going! read more

They are booking several months in advance, but have a Cancellation List, which I got onto. I received a call back a fee days later, and could make the opening they had work. Everyone was very welcoming. I booked my next appt. before I left! read more

They are refusing me an exam because of something from years ago from a previous eye office. I saw Dr. White last year for an exam and apparently sent me a referral to a specialist but didn't tell me I needed to go in order to be seen again for my annual exam. My insurance won't cover the specialist and I just need to order new contacts. It sounds like with all these other reviews she gets kick backs from sending people to specialists they don't need. Business will lose a lot of patients from this. If I decide not to go to specialist because I have never had any issues it is MY decision. All I need is an eye exam. Very rude customer service. read more

I was denied service because they felt I had a higher probability of having an eye condition based on results from my previous Optometrist (4 years ago). They said they don't have time and were only accepting patients on a 'limited basis', but my guess is they don't make as much money or perhaps they are not confident in treating all eye conditions. Cherry picking patients based on condition is unethical, I was very disappointed with Vision Center and would not recommend this business. read more

Went to Vision Center on November 27 after a bad experience across the street trying to get new lenses for an existing prescription. They were a little busy. Although the entrance, signage and service desk are awkwardly placed, they couldn't have been nicer and more helpful. Monica, in particular, was terrific. She took the usual measurements, and then some more with which I was not familiar. She got the whole thing done and I was on my way in about 20 minutes. At the end she mentioned that the price included a 20% discount on the lenses. No hassle, no problem. I'd send anyone there in a heartbeat. read more

I have been going to Keene Vision Center for years and am thrilled with the quality of medical care and customer service. I am always greeted politely, seen promptly, and treated respectfully. At my recent visit, I saw Bobby and Dr. White for my appointment, both of whom were very friendly and professional. Afterward, Julia and Monica helped me pick new frames and lenses for my new eyeglasses. I had plenty of questions and they answered everything clearly and thoroughly. I appreciate how convenient and efficient these appointments are. And last but not least - I love the artwork all around the office. The colorful paintings of animals in their glasses perk me up each time :) read more

I was being seen here by Molly White I have never felt so disrespected as a patient. She insisted I see a specialist for something I did not have wrong with my eyes. When I called to ask why they were now transferring me to an Opthemologist completely the receptionist said I had a hole in my retina! What?! This was never said to me. Her tone was rude and she acted as a f I was in the wrong. The whole experience with this Optometrist was very disrespectful and rude read more

Ordered prescription safety glasses with my prescription glasses and when my regular glasses came in,I picked them up. I was notified at that time my safety glasses were also in.I left.I waited for the call from them,that my safety glasses were in.After 3 months I inquired.They said...In our system you picked up both sets.I did not.They said there is nothing they can do because their technicians put in the system I had received both pairs. Now I dont have my glasses,they charged my insurance, and I have to wait 2 yrs before I am eligible thru insurance for new ones.Horrible managers and technicians. read more

So disappointed that the staff here treated my seventeen year old daughter like a toddler without a parent. They talked about her in front of her. They said what kind of mother sends their child to appointments alone. How about one who first has a responsible 17yr old and two one that has cancer and going through radiation!!!! Stop your judgements and do your job!!! You owe her an apology. Disgraceful behavior from the staff. (except the doctor) who I am guessing had no idea what was happening. read more

Yesterday, I called and I needed a script because the swelling in my eyes and this growth around my eyelid was impairing my vision. I have a history of tumors that have threatened my vision. It was an emergency and your doctor refused to help when literally every other eye doctor I've seen has made it a point to come into the office and make sure their patient isn't going blind, or at least call in medication to prevent further damage to my eye. It didn't matter that our kids go to school together. It didn't matter that I bought her son cupcakes at the Halloween party. All that mattered was that she had the day off and I had a medical emergency. Go to the ER they said. They want me to pay 1,000 and wait 6 hours while my eye gets progressively worse? I'm an artist and without my vision or my hands I have no living. No other optometrist has ever refused to call in medication that I need for my eyes in my 25 years of needing vision correction. I'm absolutely appalled at the complete lack of concern and care for patients. I called the receptionist twice and she said she'd call the doctor and so the doctor knew there was an emergency and it simply didn't matter to her that her patient was having an emergency that could permanently threaten their vision. Do not recommend. They do not take checks and they aren't concerned with their patients welfare. Other optometrists in Keene and elsewhere have come into the office or called in a script to ensure I will live to see another day. Isn't there the Hippocratic oath? I guess some doctors take that more seriously. Unbelievable read more

way too expensive. the Dr's and medical staff are wonderful. The shop in which you purchase your lenses? Go elsewhere! So stinken' expensive. But: they have to pay for all that new construction. Guess who's paying for that? You are! Shop around! You'll be amazed how much cheaper glasses are right here in Keene read more

Went to Vision Ctr. 5/16/20 to order glasses. Told it would be 10 days, after 14 days was told they came in wrong, waited another 14 days and was told they came in wrong again. At this point I had enough. Went to Lens Crafter in Manchester, NH got the same Coach frames, same lenses and paid $79.20 less. Tried to buy locally in Keene but done trying to deal with idiots! read more

Needed a fix for my glasses. They were open and ready for action when I needed them! Got my vision back in just a few minutes at a reasonable cost. Caroline was terrific! read more

I needed my eyes examined and get glasses. Everyone there was cheerful and didn't keep you waiting! Very thorough and total professionalism. When it came to picking out my glasses there was a very warm smiling staff member named Monica. She was so helpful all the way and could tell just what you were looking for! After finding what I needed, you almost felt like you knew each other for a while! Monica, Thank you for making my experience a great one! So if you're not sure if they will get it right, all the way around, and shopping for your eyes,, Vision Center is worry free. I highly recommend this business and um (Monica) for sure! But they all seemed fantastic! read more

It's not easy to really understand glasses if your vision is off quite a bit, especially related to dual vision (progressive) glasses. I buy my single vision glasses (reading/computer/driving) from China but I have found that to get really excellent progressive glasses--Dr Dexters is superb. Yes, $300 is expensive, more so than the $89 Chinese glasses but Dr. Dexter glasses work superbly and I have never found that the Chinese made progressives work well, so Dr. Dexter's gets my progressive glasses business. The optometrist is excellent. Their service is excellent. A negative, though I will not remove a star: Any patient MUST, by LAW be provided, upon asking, a written copy of their prescription! I have run into grief with this. Hopefully, you will not. If so, or if you are going to be charged $10 for your pupillary distance then quote the following and you will not be charged: Federal Trade Commission: Sec. 456.2 Separation of examination and dispensing. It is an unfair act or practice for an ophthalmologist or optometrist to: (c) Charge the patient any fee in addition to the ophthalmologist's or optometrist's examination fee as a condition to releasing the prescription to the patient. read more

I was there when they opened today because my glasses broke. Tina spent over twenty minutes fixing them--without complaint! Great service!

I wanted an appt quick and was pleasantly surprised when asked if I could make it in to the office in the amount of time I had told the receptionist it would take me to get there. Covid safety measures in place throughout,the person who greeted me brought me straight to an exam room,did a preliminary exam then took me to see the optometrist. She was friendly,professional and answered all my questions with a smile. I really felt like my concerns mattered and confident in the care I was receiving. While I was waiting for my eyes to dilate I was shown the frame selection wall by Monica who explained what frames were covered by my insurance and what percent insurance would cover for the others. Shortly after that it was back to the optometrist for the dilated exam to confirm the initial findings. The whole process was relatively quick and easy. I then returned to the frame wall with Monica had a quick look at other options she had picked out while I was back with the doctor and made my selection. The last part of the process was deciding on options for my glasses and I was walked through what each option was and what it would mean for me with my prescription and insurance coverage. Bonus points for the technician who answered my questions regarding VR and my glasses use. All in all I had a great experience and would recommend them in a heartbeat read more

Vision Center - Dr Dexters Vision Center - Optometrists Near Me - Keene, New Hampshire

Called ahead about eyeglasses repair. Told them I was from out of state and needed an emergency repair. Was met at the front desk by a very friendly woman, who said it should only be a few minutes. (Both lenses were popped out of wire frame. "Fish line" filament that held them in place was broken when I stepped on them) She came back with my glasses and a big smile again, and said "try them on now" - they were perfect. When I asked how much - No charge! Thank You so much! I had a long drive home and really needed them! read more

Got slammed with other tests that were not part of a normal eye exam. Eye exam totaled out to about $350. by the time I was done without glasses. They wanted a follow up appointment to make more $$. They said insurance was rejected for the extra tests I thought were part of the eye exam. The place is all about getting that last buck. Will not go back. read more

A pleasant welcome, even without an appointment - marvelous and free. Glasses that don't fall off my face when I lean over - priceless! Thanks Carolyn! read more

After 2 weeks of waiting for the horrible service at Dr. Dexter's in Keene, Dustin's glasses finally came in today... they look bad and don't fit his face at all. We aren't happy. 2 weeks of waiting for no reason. Headed to return them Monday- and tell them we aren't waiting another 2 weeks just to get the glasses literally, snobbily, thrown at us. Grrr.... We ordered them on Aug 26th, and didn't get them until today Sept 13th! They told me 7-10 business days....and they didn't even call to tell me that one pair apparently came in but they were broke- so they had to wait for another pair that was replaced- but not even a courtesy phone call? I called everyday for the past week... to get information. read more

Vision center needs to have sensitivity training! Nichole was very rude and unprofessional to a customer as they were explaining what they needed. Rolling eyes with another associate while customer was talking, is what prompted this review! read more

When I was in high school, every year I went to dr dexters for yearly contact exams and ONE year I got glasses. My insurance covers those exams and $100 of contacts/glasses each year but we kept getting charged. Once my mom realized what was happening she tried to get some discourse between our insurance but instead got hit with a bill. 10 years later I have a huge collection bill from when I was minor, which is probably residual from taking advantage of someone who was uninformed about insurance benefits. so now I travel an hour out of town and have for ten years and will keep doing so because this place is shady. read more

Honestly, for the pricing the customer service is awful. Warranty support is fair to poor and the sales staff is pushy and untrained. Sam's club in Concord provided 3 pairs of glasses for the price of one here. read more

Always great service. I know the price before I purchase. Nicole has been very helpful my last 2 visit. Glasses arrive quickly after fitting appointment. read more

My son broke his glasses less than a month after getting them here. Christina was able to find the same frame in the center, and quickly switched out the lenses for a perfect fix! Extremely friendly service as well. read more

Just had my yearly eye exam today and like always, the staff was amazing and extremely helpful! Today my optometrist was Dr.Lewis, and although he's new, he was incredible. He was very knowledgeable, kind, and funny; a great new addition to the team! I would highly recommend this place to others looking for an eye place. :) read more

Welp. I had to get glasses. Wasn't happy, but the excellent team got me through it. Danielle picked out some great frames that were light and inconspicuous. Loved it. Morgan walked me through the ordering process. Thank you Danielle, Morgan, and associates! read more

Thank you, Vision Center of Keene, for your strong Customer Service! Although my new glasses posed some challenges, your team of fine service professionals made everything right. A special Shout Out to Nicole, Morgan and Carolyn! read more

I have been a client of Dexter's Vision Center for over 20 years. Today I went in to have a screw on my eyeglasses tightened and to see if I could get a new eyeglass case, as my case was broken. The women waiting on me fixed my glasses. After, I asked her about a new eyeglass case. Being a longtime client and having received cases free in the past, I was shocked at her response. She said for me to get a new eyeglass case would cost me $3.00. Considering when I bought my glasses there and got the case, I know that part of the cost went to my eyeglass case. Considering I paid for it when I got my glasses and the case did not stand up to normal use, I would think for at least a long time client, the case would be replaced free of charge. This woman working with me was very cold, impersonal and not very kind. I found her to be very abrupt when I spoke to her. I was very upset and disappointed with my visit today. Patricia C read more

The people at Dexter's Vision Center are pleasant, but we had nothing but problems: they are an approved eye doctor for our vision insurance (VSP) but because of very early stage cataracts (no treatment needed) they filed part of the eye checkup as a medical visit. They told us the cost would be the same as filing it under the vision insurance, but instead our portion of the charge was $103.80 instead of $20!! They were pleasant about everything, but misleading and expensive. We found a different eye doctor who is in the VSP program and will do the entire checkup under the VSP plan. read more

after 2weeks progressives came ---could not read or distance they tried to tell me it take a couple of weeks to get used to -- no way --- got credit but they also charged insurance--no one there to inform insurance of issue my concern is that i will not be able to reuse insurance read more