Customer service at the outset was very good. I happened to go on a busy Saturday and, while the…read moredelightful person who helped me was multitasking with other customers, I never felt rushed or ignored. I was in from out of town, and was told that Dexter's would ship my glasses and shades for a mere $10. I was very happy with that arrangement. About a week later I received a call from their technician letting me know that my shades came in not-as-ordered and that there would be a delay of over a week. I let the technician know that I wouldn't be upset as long as I could get a discount for pain and suffering. He said he would look into it. A day or two later I got a voice mail and a couple of text messages letting me know that my glasses were ready, and could I please pick them up. I immediately called to make sure they were still planning to ship my glasses. They said they were. When I asked the person to verify my mailing address, she recited a totally incorrect address. Since I'm a firm believer that lots of little mistakes can entail a much larger one, I asked to speak with a manager (Jon) to voice my concerns over this handful of mistakes. He patiently listened to my hysterical yammering, them told me he would make sure everything went smoothly from then on. Jon handled everything personally, I got my very generous discount, and so far I'm super happy. I love my glasses, which were speedily and safely shipped, and now I await the shades. I would definitely return. Thank you, Jon & co!

I could really use some good luck today…read more First, they requested a referral from my PCP without even asking me. I have vision insurance, and I specifically told them I wanted that used. Instead, they billed my health insurance anyway. Second, they dilated my eyes again, even though they had done it just a few months earlier. It didn't seem necessary, and it felt like another way to bill my health insurance instead of my vision plan. Then, when it came time to fit my progressive lenses, the machine they normally use wasn't working. Instead of taking proper measurements, the employee just estimated everything by sight. I usually wait about four weeks for my glasses, but these came in after only one week, which immediately made me wonder if something was wrong. As soon as I put them on, I knew they weren't right. I tried wearing them for two days, hoping my eyes just needed time to adjust, but they don't. My vision is cloudy, and the glare and reflections are so bad you can barely see my eyes through the lenses. I have an appointment today so they can "see what they can do." I'm really stressed and hoping they make this right. Wish me luck!

as I was waiting for my appointment, I notice the how clean and bright and welcoming the waiting…read moreroom was, also how friendly the staff is, my appointment was very calming and I appreciate that. the Girl that did my work up was so so so pleasant and explained everything to me. and the girl that helped me pick out my new glasses was a pleasure, thank you and thank you to the kind receptionist that let me try on her glasses, I loved the frames so much I bought the same one. thank you, Donna Clark

I spent over $500 for lenses and frames. Just over a year after purchase the frames snapped in…read morehalf at the bridge. I contacted them about the warranty that I was sold on when purchasing the frames. This is why I purchsed from them as I could've purchased 5 frames for the cost of one of theirs. On my initial call, I was told that I can't use super glue and to use tape and a paperclip? Fine, temporary repair is a joke but whatever. While out for a walk the temporary repair failed and I lost half of the glasses. I don't get to Keene frequently so when I called to check in I was told that they wouldn't replace them due to lost parts. The warrantly was not clearly explained. Apparently there is a warranty card that was provided but these details should've been gone over in person. Now I have no glasses and have to find a replacement pair ASAP. I will never use them again and I will make sure that everyone who asks knows how deceptive and shady they are.

My emergency became their emergency. I was seen promptly, professionally and with extreme concern…read morefor my situation. Thank you for the care and empathy shown this old lady.

From the receptionist to the 2 examiners, this is a top notch, caring and highly professional and…read moreproficient staff. They graciously accommodated my need to see them quickly even though I wasn't a prior patient of theirs. Now I will happily and gratefully keep them as my new eye care provider. Very thorough, unhurried and high tech exam with good explanations along the way. Excellent experience. (Even a beautiful building, too)

Great find, very friendly staff. A good selection of fabrics and a ton of home Dec fabric.read more

Have a lot of stock of all things sewing. Upholstery fabric, too. Most upholstery fabric, foam,…read moreetc. way expensive, except for what they have on hand. No prices on sample upholstery books, an order has to be written up to get this information and often shocking when you do. Insane. Their sale room has great fabric including upholstery for a very reasonable price. Sewing machines of European and others unknown to me are exceedingly expensive. Some of the staff are very helpful.

Home of the perfect fit!…read more Purchased shoes for my child at Ted's Shoe and Sport, and it was such a great experience! The staff was super attentive, carefully measuring my child's feet and ensuring the fit was perfect--with just enough room to grow but not too much. The prices are reasonable, and the store also offers a wide variety for adults, along with apparel, sunglasses, running safety gear, and more. Definitely worth a visit!

Very personable. Everyone who works here knows their stuff! Great place to buy shoes that will give…read moreyou comfort and support.

What a GEM! I'm so glad I found this little treasure trove. I could've spent all day in there, if…read moreit weren't for my hubby & kids waiting outside in the car for me! If you LOVE antique jewelry, you gotta visit!!!

So, their Closing time is now 5:00pm, since it's their Non-Holiday period. The Mgr was pleasant,…read morebut not apologetic, about not having a Store Hours sign...

I had a customer service issue that they went above and beyond to solve the problem. Separately;…read moreShipping was confusing, I got an email that my whole order was here, but one item was still coming from another warehouse.

Trash customer service. Do not buy from here…read more First time I've tried to cancel within minutes and they refused.

My Douglas is cute My Douglas is cuddly…read moreMy Douglas comforts the broken My Douglas is here and there to always uphold his presence Douglas Co. Inc., a New England plush toy company where I have the pleasure of possessing a plush. Their products are kid friendly, simple and classic where stuff animal can provide further and beyond to fill the emotional void of believable lies promised. http://www.douglascuddletoy.com

I have to preface my review with a little information about my household. My son has a love of all…read morethings moose, so anytime my mother or I can find a cute new moose to add to the family, we do. My mom had found last year Sigmund Douglas, "Doug" as he's referred to in our house, and he was an instant hit. So, when I found that there was more than one type of moose by the same company, I jumped on it. I ordered Boomer. Unfortunately, the Boomer we got is quite addicted to YooHoos, but we are working on that. hahaha. But all jokes aside, he is quite possibly one of the cutest stuffed animals I've ever seen. So far we have collected at least 5 or 6 different types of animals and each animal, we order 2 in case something happens to the first one we have a backup. All of them have come in great condition with great craftsmanship. They are not those stuffed animals that look like they are going to fall apart in 6 months. In fact, my son takes his all over the house, to and from grandma/grandpa's house, and he sleeps with them every night. They are still in great condition. I highly recommend this brand if you are in need of a stuffed animal.

They are friendly and helpful. Lots of products in stock now that they are blue seal.read more

Prices are extremely high. They stopped carrying bee supplies. Bird feeders and supplies are very…read moreexpensive. Products are not guaranteed. They would not take back a defective bird feeder that cost $77 but told me they don't carry the brand anymore. Beware, they are still selling them. Not good customer service. The very knowledgeable nursery staff has all quit. No check out or knowledgeable help outside.