It used to be good but now it's all about creating extra hurdles and visits. The providers are…read moregood but the set up is not designed for ease for patients.

Last 3 visits, I was not able to bring my glasses home as the lenses were not lined up right. Had…read moreto look into the lower right corner to see up ahead of me for both lenses. The reason was always the same.....my exam was done on a different time of day then when I picked them up. Never had an issue before the other doctor retired.

Customer service at the outset was very good. I happened to go on a busy Saturday and, while the…read moredelightful person who helped me was multitasking with other customers, I never felt rushed or ignored. I was in from out of town, and was told that Dexter's would ship my glasses and shades for a mere $10. I was very happy with that arrangement. About a week later I received a call from their technician letting me know that my shades came in not-as-ordered and that there would be a delay of over a week. I let the technician know that I wouldn't be upset as long as I could get a discount for pain and suffering. He said he would look into it. A day or two later I got a voice mail and a couple of text messages letting me know that my glasses were ready, and could I please pick them up. I immediately called to make sure they were still planning to ship my glasses. They said they were. When I asked the person to verify my mailing address, she recited a totally incorrect address. Since I'm a firm believer that lots of little mistakes can entail a much larger one, I asked to speak with a manager (Jon) to voice my concerns over this handful of mistakes. He patiently listened to my hysterical yammering, them told me he would make sure everything went smoothly from then on. Jon handled everything personally, I got my very generous discount, and so far I'm super happy. I love my glasses, which were speedily and safely shipped, and now I await the shades. I would definitely return. Thank you, Jon & co!

I could really use some good luck today…read more First, they requested a referral from my PCP without even asking me. I have vision insurance, and I specifically told them I wanted that used. Instead, they billed my health insurance anyway. Second, they dilated my eyes again, even though they had done it just a few months earlier. It didn't seem necessary, and it felt like another way to bill my health insurance instead of my vision plan. Then, when it came time to fit my progressive lenses, the machine they normally use wasn't working. Instead of taking proper measurements, the employee just estimated everything by sight. I usually wait about four weeks for my glasses, but these came in after only one week, which immediately made me wonder if something was wrong. As soon as I put them on, I knew they weren't right. I tried wearing them for two days, hoping my eyes just needed time to adjust, but they don't. My vision is cloudy, and the glare and reflections are so bad you can barely see my eyes through the lenses. I have an appointment today so they can "see what they can do." I'm really stressed and hoping they make this right. Wish me luck!

i have been with Brattleboro family eye care for many years and always had good care and great…read moreservice until recently. but now the attitudes i got from at least one of their workers over billing was more then i could stand i would not ever recommend these pepole now or in the future

As a current patient- Trying to schedule an appointment for blurry vision which is certainly…read moreserious and may indicate cataracts or worse, the next available appointment is JULY 2026! I could be blind by then! I have scheduled an appointment at another eye doctor for tomorrow who clearly appreciates the urgency and seriousness of this

Excellent eye care with Dr. Benjamin Choiniere. Kind, compassionate, and quality care from the…read moredoctor and staff. Highly recommend for eye care.

Doctor Acker is thorough, professional, caring and friendly. She goes the extra mile to make sure…read moreyou're getting the best eye care possible. Her staff is wonderful: knowledgable, welcoming and professional. I would not go anywhere else for my eye health.

Great deal on first time patients and greet service. This was very helpful as I had no dental…read moreinsurance when I went.

The best dental practice for me. The staff is exceptional and empathetic! Dr. Udon is compassionate…read moreand knowledgeable. My hygienist Jenny is by far the best hygienist I've ever had.

The people here are very nice but I find it very unprofessional when the hygienist or dentist and…read morethe assistant carry on a complete, personal conversation while working on my teeth.

Okay, so an update to my review. I went for my (ahem) yearly check up a few weeks ago, and as…read moreusual, the staff were all very nice and helpful. The oral hygienist took my x-rays and did the cleaning, as usual. But then she said, "Let me see if the doctor has time to see you today." Huh? And apparently he didn't. I was told that she thought my teeth were fine, but he'd look over the x-rays and give me a call if he needed to. Um. Okay. I'm not knocking the oral hygienist's skill or experience, but I made an appointment to see a dentist and I paid to see a dentist ... and I did not see said dentist. How can he be "too busy" to see a patient on the day the patient's scheduled? It's as if I went to the eye doctor and was told by the tech that my vision was still really good with my current glasses, so the optometrist wouldn't need to see me that day. It felt very weird.

Olivia Tasho, PA was incredibly professional and knowledgeable. I was pleased to have the option of…read morea female provider. After meeting the practice lead physician briefly, his respectful approach and interaction was much appreciated. Had I known his demeanor- I would have been in for an appointment 18 months prior, when he first began. I am sad I did not recall his name. I was fit in after being placed on a cancellation list. I appreciated that Olivia asked this physician into the room to double check an area on my face that was questionable for skin cancer. I was comfortable with their explanation and appreciated the education provided to make an informed decision to go ahead with the biopsy. The office is beautiful, clean and comfortable. Front desk staff were helpful and greeted me upon arrival. The entire experience was nothing less than positive. Free parking across the street was a real plus! I question the other review listed from 5 years ago- from a person who evaluated this practice residing in California??- that seems like quite the distance, however, I would recommend another visit with this new team of professionals who deliver exceptional patient care. Keene is fortunate to have this team of dermatology specialists and Olivia is a gem !

Did not address my concerns, gave me useless information, was against changing my medication that…read moregave me bad skin. Do not go here.

I have been going to Estey Dental for many years and have always received good and honest care. The…read morehygenist is careful and does her job pleasantly & without pain. Dr. Karlis is very skilled and when I needed a crown, worked with me until I could pay for it. The result was a nice new tooth at a rate lower than other local dentists. Highly recommend!

The Dr is actually quite nice, we just had a poor experience with who I am assuming is the…read morereceptionist. About four years ago my daughter had a full set of caps put on most of her baby teeth at age 3.5 in what was for her, traumatic circumstance. Needless to say, we never went to that dentist again. One of these caps fell off recently causing her mild to moderate pain, but none the less an acute situation. I called Estey Dental and the receptionist told me to Dr was out and she needed to speak with him about scheduling. She called back a few minutes later saying that he "didn't do caps" and would not see her and she HAD to go back to what we in my family call "the bad dentist". I told her about my daughters bad experience there and asked if he could simply assess the tooth, and she cut me off saying "no. She must go back to the other dentist. He won't see her". Long story short, I found a dentist that would see her with a referral from Estey Dental, I called and told them and the next day they called me to schedule a time for the Dr to assess her tooth for the referral. What a waste of my time!