as I was waiting for my appointment, I notice the how clean and bright and welcoming the waiting…read moreroom was, also how friendly the staff is, my appointment was very calming and I appreciate that. the Girl that did my work up was so so so pleasant and explained everything to me. and the girl that helped me pick out my new glasses was a pleasure, thank you and thank you to the kind receptionist that let me try on her glasses, I loved the frames so much I bought the same one. thank you, Donna Clark

It used to be good but now it's all about creating extra hurdles and visits. The providers are…read moregood but the set up is not designed for ease for patients.

The staff is always so welcoming and friendly. It's a great experience whenever I have to go in…read more The text message service is a great way to communicate with the Vision Center if you don't have time to sit on the phone. Even with moving I'd never stop going!

I could really use some good luck today…read more First, they requested a referral from my PCP without even asking me. I have vision insurance, and I specifically told them I wanted that used. Instead, they billed my health insurance anyway. Second, they dilated my eyes again, even though they had done it just a few months earlier. It didn't seem necessary, and it felt like another way to bill my health insurance instead of my vision plan. Then, when it came time to fit my progressive lenses, the machine they normally use wasn't working. Instead of taking proper measurements, the employee just estimated everything by sight. I usually wait about four weeks for my glasses, but these came in after only one week, which immediately made me wonder if something was wrong. As soon as I put them on, I knew they weren't right. I tried wearing them for two days, hoping my eyes just needed time to adjust, but they don't. My vision is cloudy, and the glare and reflections are so bad you can barely see my eyes through the lenses. I have an appointment today so they can "see what they can do." I'm really stressed and hoping they make this right. Wish me luck!

I fully agree with Tony C's review below. Dr.Harley did a…read moresplendid job replacing the lenses on both my eyes.. and took plenty of time to check in on me after surgery.

Over a decade, Dr. Lawrence Jaeger has provided my family with consistently first-class care. I'm…read morehappy to briefly update this commentary because my latest visit this week was further evidence of what an outstanding ophthalmologist he is and what a fine staff he has put together. Dr. Jaeger is first and foremost a terrific listener, and he is no less a knowledgeable diagnostician. After my thorough examination, Dr. Jaeger discussed his findings with me with detail that was helpful and in no way condescending. I cannot recall a better experience with any medical officer in many years. I highly recommend Dartmouth-Hitchcock Opthalmology. And my thanks also to Jennifer and Bobbie Jo for their kindness and service in the office.

The Optical Shop at CMC is outstanding. I am a Bone Marrow Transplant recipient and their protocol…read morefor Covid is great. I am not supposed to be in crowds and they alleviate that factor right up front. The young lady who helped me pick out my glassses was extremely helpful and kind. And Tim was great to me. There was a mix up with my new glasses and he went above and beyond for me to make sure I get the right ones, but in the meantime I can see since my old glasses were so bad. I have only used the CMC Optical Shop for my eyeglass needs over the years and they have never disappointed me!

My wife and I changed doctors, because Doctor Wyman's office is now out of network for AARP United…read moreHealthcare. On 2/1/2019, We were new patients of Dr. Pollack. Unfortunately, we do not agree with the charges. She billed $184.00 for an eye exam plus $72.00 for refraction. Our insurance does not cover refraction, which is using different lenses to see what prescription is needed. You cannot do an eye exam without using refraction. To me separating those services is impossible. You can't call it an eye exam, if you don't use refraction. It is another way of obtaining more money for an eye exam. Unfortunately, it came out of my pocket. We will be looking for a new doctor and complaining to Dartmouth-Hitchcock.