as I was waiting for my appointment, I notice the how clean and bright and welcoming the waiting…read moreroom was, also how friendly the staff is, my appointment was very calming and I appreciate that. the Girl that did my work up was so so so pleasant and explained everything to me. and the girl that helped me pick out my new glasses was a pleasure, thank you and thank you to the kind receptionist that let me try on her glasses, I loved the frames so much I bought the same one. thank you, Donna Clark

no complaints about dr. higley, but the staff is subpar, to put it mildly. when i asked the…read morereceptionist for an explanation of my prescription, instead of saying i don't know she took a stab at inaccurate answers, then gave me an attitude, which i don't need. when i gave someone else my prescription she handed me a sample lens which didn't even come vaguely close to the correct vision. the staff could certainly use improvement, something dr. higley doesn't seem to be aware of.

The Optical Shop at CMC is outstanding. I am a Bone Marrow Transplant recipient and their protocol…read morefor Covid is great. I am not supposed to be in crowds and they alleviate that factor right up front. The young lady who helped me pick out my glassses was extremely helpful and kind. And Tim was great to me. There was a mix up with my new glasses and he went above and beyond for me to make sure I get the right ones, but in the meantime I can see since my old glasses were so bad. I have only used the CMC Optical Shop for my eyeglass needs over the years and they have never disappointed me!

My wife and I changed doctors, because Doctor Wyman's office is now out of network for AARP United…read moreHealthcare. On 2/1/2019, We were new patients of Dr. Pollack. Unfortunately, we do not agree with the charges. She billed $184.00 for an eye exam plus $72.00 for refraction. Our insurance does not cover refraction, which is using different lenses to see what prescription is needed. You cannot do an eye exam without using refraction. To me separating those services is impossible. You can't call it an eye exam, if you don't use refraction. It is another way of obtaining more money for an eye exam. Unfortunately, it came out of my pocket. We will be looking for a new doctor and complaining to Dartmouth-Hitchcock.

The staff is always so welcoming and friendly. It's a great experience whenever I have to go in…read more The text message service is a great way to communicate with the Vision Center if you don't have time to sit on the phone. Even with moving I'd never stop going!

They are booking several months in advance, but have a Cancellation List, which I got onto. I…read morereceived a call back a fee days later, and could make the opening they had work. Everyone was very welcoming. I booked my next appt. before I left!

From the receptionist to the 2 examiners, this is a top notch, caring and highly professional and…read moreproficient staff. They graciously accommodated my need to see them quickly even though I wasn't a prior patient of theirs. Now I will happily and gratefully keep them as my new eye care provider. Very thorough, unhurried and high tech exam with good explanations along the way. Excellent experience. (Even a beautiful building, too)

I first visited a year ago and I was seen again today as my vision situation requires annual…read morevisits. Same exceptional care at both visits.Helpful and friendly front desk staff. Technician who does the intake and initial testing put me at ease, was personable and informative. Dr R was amazing. A very thorough exam, took the time to explain everything, answered all my questions. I actually enjoyed the exam and the entire experience. Best care I have ever received at any eye professional's office or any health care provider's office ever.

Love the clothes and the shoes! I stop in pretty frequently and the staff is always very friendly…read moreand helpful.

Way overpriced. I always come in looking for something because their clothes are great but…read moreeverything is way too expensive. Salespeople are generally inattentive.

Over a decade, Dr. Lawrence Jaeger has provided my family with consistently first-class care. I'm…read morehappy to briefly update this commentary because my latest visit this week was further evidence of what an outstanding ophthalmologist he is and what a fine staff he has put together. Dr. Jaeger is first and foremost a terrific listener, and he is no less a knowledgeable diagnostician. After my thorough examination, Dr. Jaeger discussed his findings with me with detail that was helpful and in no way condescending. I cannot recall a better experience with any medical officer in many years. I highly recommend Dartmouth-Hitchcock Opthalmology. And my thanks also to Jennifer and Bobbie Jo for their kindness and service in the office.

I chose to have cataract surgery done by Maxwell Harley, a new opthamologist at Dartmouth…read moreHitchcock, Keene. I couldn't be happier with the results. Dr. Harly was friendly, informative, and skilled. I recommend him highly. Marcia C.