It used to be good but now it's all about creating extra hurdles and visits. The providers are…read moregood but the set up is not designed for ease for patients.

Last 3 visits, I was not able to bring my glasses home as the lenses were not lined up right. Had…read moreto look into the lower right corner to see up ahead of me for both lenses. The reason was always the same.....my exam was done on a different time of day then when I picked them up. Never had an issue before the other doctor retired.

The Optical Shop at CMC is outstanding. I am a Bone Marrow Transplant recipient and their protocol…read morefor Covid is great. I am not supposed to be in crowds and they alleviate that factor right up front. The young lady who helped me pick out my glassses was extremely helpful and kind. And Tim was great to me. There was a mix up with my new glasses and he went above and beyond for me to make sure I get the right ones, but in the meantime I can see since my old glasses were so bad. I have only used the CMC Optical Shop for my eyeglass needs over the years and they have never disappointed me!

My wife and I changed doctors, because Doctor Wyman's office is now out of network for AARP United…read moreHealthcare. On 2/1/2019, We were new patients of Dr. Pollack. Unfortunately, we do not agree with the charges. She billed $184.00 for an eye exam plus $72.00 for refraction. Our insurance does not cover refraction, which is using different lenses to see what prescription is needed. You cannot do an eye exam without using refraction. To me separating those services is impossible. You can't call it an eye exam, if you don't use refraction. It is another way of obtaining more money for an eye exam. Unfortunately, it came out of my pocket. We will be looking for a new doctor and complaining to Dartmouth-Hitchcock.

Customer service at the outset was very good. I happened to go on a busy Saturday and, while the…read moredelightful person who helped me was multitasking with other customers, I never felt rushed or ignored. I was in from out of town, and was told that Dexter's would ship my glasses and shades for a mere $10. I was very happy with that arrangement. About a week later I received a call from their technician letting me know that my shades came in not-as-ordered and that there would be a delay of over a week. I let the technician know that I wouldn't be upset as long as I could get a discount for pain and suffering. He said he would look into it. A day or two later I got a voice mail and a couple of text messages letting me know that my glasses were ready, and could I please pick them up. I immediately called to make sure they were still planning to ship my glasses. They said they were. When I asked the person to verify my mailing address, she recited a totally incorrect address. Since I'm a firm believer that lots of little mistakes can entail a much larger one, I asked to speak with a manager (Jon) to voice my concerns over this handful of mistakes. He patiently listened to my hysterical yammering, them told me he would make sure everything went smoothly from then on. Jon handled everything personally, I got my very generous discount, and so far I'm super happy. I love my glasses, which were speedily and safely shipped, and now I await the shades. I would definitely return. Thank you, Jon & co!

I could really use some good luck today…read more First, they requested a referral from my PCP without even asking me. I have vision insurance, and I specifically told them I wanted that used. Instead, they billed my health insurance anyway. Second, they dilated my eyes again, even though they had done it just a few months earlier. It didn't seem necessary, and it felt like another way to bill my health insurance instead of my vision plan. Then, when it came time to fit my progressive lenses, the machine they normally use wasn't working. Instead of taking proper measurements, the employee just estimated everything by sight. I usually wait about four weeks for my glasses, but these came in after only one week, which immediately made me wonder if something was wrong. As soon as I put them on, I knew they weren't right. I tried wearing them for two days, hoping my eyes just needed time to adjust, but they don't. My vision is cloudy, and the glare and reflections are so bad you can barely see my eyes through the lenses. I have an appointment today so they can "see what they can do." I'm really stressed and hoping they make this right. Wish me luck!

From the receptionist to the 2 examiners, this is a top notch, caring and highly professional and…read moreproficient staff. They graciously accommodated my need to see them quickly even though I wasn't a prior patient of theirs. Now I will happily and gratefully keep them as my new eye care provider. Very thorough, unhurried and high tech exam with good explanations along the way. Excellent experience. (Even a beautiful building, too)

I first visited a year ago and I was seen again today as my vision situation requires annual…read morevisits. Same exceptional care at both visits.Helpful and friendly front desk staff. Technician who does the intake and initial testing put me at ease, was personable and informative. Dr R was amazing. A very thorough exam, took the time to explain everything, answered all my questions. I actually enjoyed the exam and the entire experience. Best care I have ever received at any eye professional's office or any health care provider's office ever.

Tons of linen, cotton, Cape Cod looking stuff (to this Midwestern eye, anyway). Selection of beachy…read moregear for men and women, from head to toe--literally. Hats, dresses, scarves, tops, pants, shorts, skirts, and shoes. Also hair accessories, jewelry and other stuff. I liked that they had some fun patterned prints on clothing, rather than all just solid colors.

Love the clothes and the shoes! I stop in pretty frequently and the staff is always very friendly…read moreand helpful.

It seems we're doing a lot of updating here, but honestly, our experience with Dr. Jawrence Jaeger…read moreand his ophthalmology staff -- technicians and front desk folks -- continue to be so wonderful. Really. Most recently we had to call because we were experiencing some eye issues of uncertain origin. The staff carefully listened to us and ultimately arranged for a speedy appointment with Dr. Jaeger. At a time when many of us have difficulties getting in to see our doctors on an urgent basis, this office is different -- and honestly, quite exceptional. We had another good examination, our problem resolved, and we could not be more grateful and eager to spread the word to others in search of the highest quality ophthalmologic care.

I fully agree with Tony C's review below. Dr.Harley did a…read moresplendid job replacing the lenses on both my eyes.. and took plenty of time to check in on me after surgery.