Took personal time off of work after scheduling an appointment online with BJ's optical only to show up and be told they didn't have my appointment on file. Showed the receptionist my confirmation email and she blamed it on faulty equipment. She said thank god there wasn't another patient waiting and that it would just be a few minutes while the doctor finished up with another patient. Strangely she let me know that she texted the doctor to let them know I was here. Wouldn't you usually just pop your head in the exam room to let a doctor know that?
After waiting for what ended up being 20 minutes and asking how long a typical appointment would take, I realized that unless the doctor showed up in that moment, I would not be able to make it to work on time. Frustrated, I let the saleswoman know that I would have to reschedule. As I walked past the exam room, I couldn't help but notice that the door was ajar with the lights off and nobody inside.
This confirmed what I had began to think when she told me she was texting the doctor, and that was that the doctor was never there to begin with and was either late or called in to do my appointment. I just wonder how long they would have let me wait, causing me to be late to my own job which at my place of employment is not acceptable.
Was hoping that my fear of going to BJ's for an eye exam would be met with a pleasant experience. Instead, I used 4 hours of my personal time at work in order to have a terrible experience. That's time and money I won't get back. Thanks BJ's Optical. read more