Got my eyebrow pierced here! I had it re-pierced in the same spot from a little over 6 months ago…read moreand everything came out great! The service is amazing and process was smooth, the guy was most helpful and knowledgeable with everything. Will most likely return hahaha

They were super friendly and informative about what metal the earrings had and why; what earring…read moresize they would use; and why we should not use rubbing alcohol to clean it. loved that they gave my daughter a big plush toy to hold and even explained that it was wiped down in between each use. She did not cry scream or act a fool and even said it was not that bad. My neurodivergent girl enjoyed her experience; definitely coming back here for more piercings.

I cannot give the Rowan team at the Westport location high enough praise. Bryand has helped me with…read moreboth new piercings and re-piercings. He is incredibly patient and provides excellent customer care in every aspect. The manager -- I wish I knew her name -- makes sure every customer is happy and well taken care of. This team truly goes above and beyond.

Brought my cousin here for a down size after she got her first piercings at the Rowan at the…read moreWestchester. We called earlier in the day and were told to make an appointment (even though their website and door say walk-ins welcome), which we did. We arrived basically right on time, maybe a few minutes early. After 15 minutes had passed since our appointment, I asked how much longer the wait would be. We were told 10-15 more minutes. I nicely explained that would put us at 4:30, a full half hour after our appointment. There was another nurse standing around doing nothing, so I asked if she could do it. I was told she isn't trained to do needle piercings, so she couldn't help. It was 28 minutes past the appointment time when she got called back. 1. It's misleading to say walk-ins welcome but then tell everyone they need an appointment. 2. If you're going to effectively require appointments, you need to honor them. 3. If you can't honor appointments because of staffing issues, fix your staffing. Don't tell people to do needle piercings with you if 50% of your available piercers can't do them. 4. Don't be greedy and overbook appointments. The group ahead of us had two girls getting piercings, and the piercings hadn't even been put in when we sat down. If that nurse was the only one qualified to pierce with a needle, our appointment should not have been made, because obviously there wasn't enough time. 5. This isn't just a scheduling issue, it's a safety one. If the staff is expected to fit in more appointments than they are able, it's only a matter of time before they start rushing. Rushing leads to mistakes. Piercings are fun and accessible, but they still require attention to detail, sterilization, and precision, all of which require time that Rowan is making impossible by messing up bookings. 6. This was a total waste of my time. I will never support a business that disrespects customers in this way.

Michael's in the Trumbull Mall is a brilliant jewelry store. The Staff is courteous and helpful…read more The Product line is of High Value. I am somewhat of a watch Snob. The Manager, Paul Neapolitano is a Watch Oeficionado. He understands mechanical operations and is proficient at many repairs and is a great problem solver. His overall Jewelry Knowledge is vast, with decades of experience. He knows Diamonds and Pearls as a Sage in New York City would. Please visit Paul and his fine staff. It will be a fruitful experience.

Michaels Jewelers truly cares about their customers! Everyone at their Trumbull Mall location…read moreanswered all my questions and offered advice that only their expert background and many years of experience could offer. This included options I would not have thought of on my own. They are courteous, friendly, knowledgable and skilled. They redid a family heirloom ring that belonged to my grandmother. The results were beyond my expectations; the cost was very reasonable especially considering how beautiful the ring turned out. It was all just simply a very pleasant experience. In today's world it is difficult to find jewelers so caring and honest. However, Michaels jewelers still retains that personal touch when they work with me. You will not be disappointed.

Roy was very informative and professional in what I wanted He told me what u should do how to space…read moreit and clean it I won't post pics but I highly recommend it staff is amazing.

The piercing itself was clean, well done, with great care taken, done by Hooks…read more My problem was with the pricing and transparency. I was fine with the $115 piece and the $50 cost of the service (although that itself is too pricey for the area) Add a bit on for tax. Tell me why this one piercing is gonna cost me ~$240 instead of $165??? As soon as this was mentioned it felt so scammy. After I've already gotten the piercing done I was then informed that I will have to come back, pay for another backing and pay for another service, and this is mandatory. The backing should be included in the price of the jewelry. If you're going to up-charge, tell the person BEFORE they get the piercing done. $165 was already a very high price for a single piercing with cubic zirconia. To then tack on $75 in hidden fees? So not cool. Could be one of those places that opens up, gets bad reviews, so closes and moves somewhere else to get a fresh slate. Especially since I'm the first reviewer.

Amazing!! Cut my engagement ring down a size, looks brand new and can't even see the cut at all…read more Thank you!

These 2 Brothers are the area's go to Gold Smiths! They…read moreprovide honest consultation, fair prices and quick turn around times. Because of my nerve damage in my hands, They have been doing my repair work and stone setting for my jewelry business for years. I highly recommend them if you live in the area! George Beermuender CEO Pristine Jewelry Ltd.

They adjusted my watch band. Quoted 20 bucks. But later (after work) said it was more complex…read morethan expected. 25 bucks. Not great. Two weeks later I returned for a tiny further adjustment. No receipt. The guy made change at no charge. Might've been same guy or not. I'm happy with the totality of this. Slightly unhappy to start and then very pleased later. Net/ net-- all good.

They don't deserve 1 star, don't buy from these people! They offer a 365 return policy, so I…read morereturned an item within the allowed time and they got it. But they won't issue refund after several promises....very disappointing and dishonest!

Very professional. Quick and fair. No hassle transaction. Easy to get an appointment.read more

I'll forever come to CT Gold & Silver to sell. I brought my extra gold and silver pieces that are…read moreeither scrap or I just don't wear anymore and within 15 minutes Dan made me $228 richer than I was when I walked in. The place is super easy to find, clean and accommodating. Dan explained what things were worth and answered my questions, which I only asked out of curiosity (and because I'm naturally just a bit chatty). Overall excellent, painless experience, which is hard to come by these days. I highly recommend selling to them!

The absolute worst. I will never come back. Made an appointment for Thursday 5:45p for dermal…read moreremoval since they are the ones that put it in. Spoke with the guy several times Tuesday. He even called me back. I been here for over 40 min. The lady that finally came out from the back says I don't have an appointment for you. I told her to call the man that I spoke to she calls him 10 minutes later she comes back and tells me he forgot to tell me that his wife is coming mind you was 5:57 my appointment was at 5:45 been here since 5:30 was not greeted or anything until 5:55. So I say my appointment is at 5:45 when is this person coming she says Oh I don't know I have to call her and this is apparently the owner she's calling. It's now 6:05p she's still on the phone with the owner. Talking about another 15 to 20 minutes before she gets here.

Yesterday was my first time here & the over all customer service SUCKS ! The guy was nice &…read morehelpful! But Sarah was rude & doesn't know sarcasm from seriousness. She was talking across the room at a customer not the mention she had on a MASK! & Stated she wanted another co worker to do the ear piercing because i was rude in which she mouthed that but i can read lips. I genuinely asked for a refund & left will i return here again no i will not .