This office is very unprofessional at handling calls that I truly thought The person working here…read morewas a fraudulent person out to get my social security information just by the way he answered the phone. No thanks, I'd rather sit on hold for 1+hours with the 1-800 line.

This office is totally unprofessional. Security guards will not let you in if you do not have…read moreappointment which is not the protocol of the Social Security office as it posted on the website and agents have professed. They are rude uncooperative the agents are nice when you get to them, but they fool around way too much when you call the Social Security line you can never get through People say they'll transfer you to a department and it disconnects to the main number. Horrible horrible customer service.

I'm at the DSHS Tacoma office right now trying to get a replacement card, and the process here is…read moreconsistently frustrating. They call a number, no one comes up, then they wait 15-20 minutes and call the same number again while people who are actually here and waiting just stay sitting wasting time. This isn't just a one-time issue -- it's been like this every time I've come in. The office feels disorganized and inefficient. The check-in and calling system clearly needs improvement, whether that's better staff coordination or updated computer systems. People coming here are usually dealing with important, time-sensitive needs, and the current setup wastes a lot of their time. I hope management takes a serious look at how this location is being run.

I spoke with April about getting an EBT card. She was very kind and helpful, in assisting me. I…read morewalked out with benefits and a pleasant experience.

Called on 12/29 to make an apt after not being able to do so online and waited 1hr on the phone…read morejust for someone to finnaly answer and then hang up on me as soon as they got on the line I called back again and waited an hour and ten minutes just for the lady to be snappy and rude for just answering basic questions ( that's her job) and then asked me to call back when I had all the necessary information to call back (which I totally understand) Called back a third time with all the necessary information ( an hour and a half wait) only then for another lady to answer and when she asked why I wanted an apt the lady told me that I should refer to their website and when I said I looked wasn't able to find the answer she said she would be able to explain it to be over the phone rather than giving me an appt and when I mentioned I rather to be able to do it in person as there would be questions with the entire application process she said she would not be able to schedule me and apt and then hung the phone up on me! I really don't ever take the time to write reviews but this got my blood boiling. I am sure I will be able to find the answers and get outside help to make sure benefits are filed properly but it's unacceptable that you can't easily make an apt online and then have the workers refusing to give people the help they need. Let alone the poor attitude from everyone helping today, you could feel the hate for their job through the phone .

It's incredibly impressive how utterly dark, I mean like close your eyes at the bottom of the sea…read moredark, they can make this little parking lot and have it still be a spectacularly a nice day beyond the exit doors. The social security administration has no phone number to call. When you walk into the building there is a very nice guard who tells you that you can take a number and then he powers down. Like, "Yea, sure, you can live here until we close." Right on brand, very cold, kindless place. The DMV isn't too bad anymore, maybe this place could rebrand like that too.

I'm giving an extra star thanks to the triple canopy security guys. The lines are long and the…read morephone number told me they are NOT taking appointments, but I had preprinted my form and there is a drop box. It made my 2 hour plus wait a 10 minute deal. I am pleased with that kind of service and know things will work out once COVID ends. MASKS ARE REQUIRED

Arrived at 7:24 AM. At 9:00 AM, doors opened. Individuals…read morewith appointments were slowly allowed inside, while those without appointments--including disabled individuals--were required to wait outside. I was finally allowed in at 9:11 AM, checked in at the kiosk, and waited. At approximately 9:32 AM, my number (S196) was called. I explained that I had received a fully favorable decision for both SSI and SSDI and that my concern was specifically regarding my SSDI payment, which had not yet been received despite prior processing steps already being completed. The agent immediately defaulted to a scripted response, repeatedly stating that everything was "being processed," without listening to or acknowledging the specifics of my situation. I clarified multiple times that I had already completed my interview in February and had received SSI, but not SSDI. Instead of addressing the discrepancy, the agent continued to repeat the same generic response. I then requested to speak with a supervisor. I was told I could not, because she had already "answered my question." When I calmly asked again, she closed the window on me without providing her name or any assistance. Security then began pressuring me to leave. I stepped outside, contacted my attorney, and returned to formally request a supervisor. I was made to wait outside again--standing, in the cold--until approximately 10:52 AM before being allowed back in. After additional waiting, I was finally able to speak with a supervisor and file a formal grievance. I left the office at 11:19 AM. This experience reflects a serious lack of professionalism, accountability, and basic respect--especially toward individuals with disabilities who rely on these services. Requiring people to wait outside for extended periods, combined with dismissive and obstructive staff behavior, is unacceptable.

Pretty easy to get seen same day within an hour or less if a walk in, with appt it's a 15-30 min…read morewait.

It's been a while since I have had to renew my driver's license and as that amount of time has…read morepassed since my last renewal quite a few licensing offices have closed around Tacoma which makes the remaining ones considerably more challenging to navigate. What I mean by this is in reference to this specific location is that parking can be quite a challenge to this small parking lot for the visitor section and a line of people waiting is accumulates extremely fast and as a result the longer the line grows the slower it's going to be. So making an appointment is the way to go here. Definitely plan a considerable amount of time ahead to get to this location in case you make a wrong turn as well as waiting to find a parking place...because you are bound to have to sit in your car until a space opens up...but the best way to avoid all that in addition to the appointment is take the first time slots that are available when you make an appointment online. Depending on the day it's like 9 a.m. or 10 a.m. If you go with the earlier option that's the best because there are already a bunch of people sitting in the lobby ready to start the line. So key things here....1) make an appointment...2) take the earliest time slot (9 a.m. if you can) which will give you a greater likelihood of meeting your appointment and getting your car parked with relative ease. For those who made an appointment the line is much smaller upon opening and if you check in you will get a confirmation number in which it will be called upon. Once you go up to a representative for me at least the process itself was fast. They confirm your residential address, make sure height and weight are accurate, get your picture taken and if need be you take an eye exam...typical stuff as usual with the renewal process there. You get the choice if you want to renew your license for six or eight years. I went with the eight year option as our lives are busy enough and the longer we can have a license and reduce the frequency of the renewal licensing process the better. Once all the usual information and process was done...which was very smooth and efficient it took only about seven minutes for the renewal itself if you don't count the time of waiting for the doors to open to the department (it took an hour from start to finish from leaving home and getting back to home). Another aside at this office is if you are in for a wait and need the restroom you will need a code. Maybe you can get in if someone else enters the code but if not you will need to probably get it from the receptionist.

$6 dollar Toll, to be paid when going from Gig Harbor to Tacoma on the newer of the 2 bridges…read more You can pay by cash, credit, get a pass or opt to get your bill mailed to you, depending on which lane you use. It's nice to be able to just pay cash on the spot and not bother with the mail or anything. And they do offer you a receipt, which also is a very good option just in case of any misunderstandings. They kept it simple!!

The split road for cars using a pass to go through and the cash lane was confusing at first just…read morebecause the sign was not that visible. Also, $5 cash to go through? It's a bit excessive for Washington's standard.

Been coming here for years to vote, pay taxes or have my passport renewed. Wait times are…read morereasonable. Everyone has been nice, provide great customer service, efficient, organized and help you in a jiffy! Keep up the awesome work! =)

We recently renewed my daughter's passport. We had made an appointment and it was super quick. They…read moretook her photo there and the man who helped us was literally the nicest man I've ever met. I talked about him for days. I didn't even know there were people that nice! I wish I had caught his name, but he really did make our whole day.

I was a guest here in 2014 and had the most disturbing experience. There first night I was there I…read moremet a young girl (I would say she was in her early 20's) and she was very ill. This was her first visit to jail and, at first I thought she was dope sick (seems like everyone is the first few days in jail, sadly) but then I could tell it was something far more serious. She informed me that she needed her heart medication and they would not listen to her. I even attempted to talk to the officer to let them know what was going on but those attempt's were useless. If you've ever been to jail you know their favorite response to any need you might have is "go fill out a kite" so I showed her how to do this and I'm pretty sure that kite was never even read by the staff before the traffic turn of events. I was in the cell next to here and assured her I would be there if she needed to talk and I would do what I could to help her. During the middle of the night I was woken by the sound of a defibrillator machine. And while they had covered my cell window so I couldn't see out, it didn't take long to figure out what was going on. With tears steaming down my face, I listened to them try to get this girls heart beating for what seemed like forever. They were unsuccessful and this poor girls life was taken and it could have been prevented. I've never witnessed such inhumane treatment in my life. This girl tried to tell the staff members many times and not one of them helped her. It was in the newspaper. A short paragraph telling of a 23 year old woman who died of "natural causes". No, Pierce County, she died from your negligence and it should have never happened. I don't know if her family was ever told what really happened and it's terrifying that the jail was never held accountable. This girl was not a druggie and was not trying to get drugs to get high or something. She was begging for someone to listen to her and give her the heart medication she needed. Not one person there had the human decency to help her.

Aside from the horrifying filthy conditions and sickening food (cold hot dogs in a cold bun, brown…read morelettuce etc). You are in a 4x9 cement cell most of the 24 hour day. If you need medication forget it. You will slowly deteriorate until some power hungry guard thinks you are "misbehaving"and either hits you or drags you to "solitary..or more likely, both. And if you have/need glasses to see and function forget that too. Rather be dead than in this hellhole.

Does not address the human cost of having all persons wait generally 2-1/2 to 3 hours every single…read moreday OR wait 4 weeks to get an appointment. The team at the windows and security work very well with what they are given but apparently management could care less about your time, my time, all of its 'customers' time. If a business were run this way, it'd be run outa business.

I'd give zero if I could. Go in see a sign in the hallway stating if you have an appointment take a…read moreseat. Don't have one so walk into the door thinking I needed to get a number. Instantly barked at by the security guard to have a seat outside like I'm supposed to know. Find out the wait is 3 hours. So figure just set up an appointment. Wait on the phone for an hour to find out I can't make one. They don't set up appointments for what I need. Infuriating to say the least.