I didn't have an appointment but walked in around 12n. Within the hour I was checked in and seen…read moreand out of there. And the best part I got my doc sec ck the next day direct deposit when it usually came a week later

This office is very unprofessional at handling calls that I truly thought The person working here…read morewas a fraudulent person out to get my social security information just by the way he answered the phone. No thanks, I'd rather sit on hold for 1+hours with the 1-800 line.

2 Stars only because my experience to get a copy of a document was fast where the information desk…read morestaff was able to just print out what I needed. Bathrooms and interior can use an upgrade, seemed like it could use an good cleaning in the building, but it's run by government so don't expect any changes but a nice color of fresh paint and decent designed peel stick flooring could make a huge difference. (shouldn't be over the top pricey..i j s). That parking..OH EM GEE.....that was ridiculous. You can ride around and around until someone comes out of the building then be on top of them like white on rice to get their parking space when they leave. I did however find out you can park out on the street which only had 2 cars parked there. Plenty of room for lot's of cars and it's not much farther to walk if you are able..plus you won't get any door dings.

One can wait on hold for more than three hours and be hung up on. Similarly, one can wait for a…read morecall back and be hung up on. My medical benefits have been denied because I didn't go to enough doctors that were covered by my insurance. I go to a general practitioner regularly in addition to weekly therapy and regular dental appointments. I pay out of pocket for certain psychiatry and acupuncture, because I am mostly medication resistant. I am constantly being threatened with some sort of loss of benefits or another. At the same time, the Washington Connection website still looks like it was built in the 1990s, and if you use too many characters to change your password, you will simply be told that your password info is "wrong", so you have to just figure it out on your own that you need to create a less secure password (less than 20 characters). There is no prompt on the Washington Connection website which would indicate anything about medical expenses as they relate (or don't relate) to insurance. Everything is about as counter-intuitive as possible, and it's absolutely exhausting.

I didn't have an appt just called and they told me to come in. I went in within 10 minutes they had…read moreme signed in and talking to somebody and I sat and waited for about maybe 3540 minutes. Then they called me. They changed my banking information and I was out of there and I got my check the next day, which was a week early.

Called on 12/29 to make an apt after not being able to do so online and waited 1hr on the phone…read morejust for someone to finnaly answer and then hang up on me as soon as they got on the line I called back again and waited an hour and ten minutes just for the lady to be snappy and rude for just answering basic questions ( that's her job) and then asked me to call back when I had all the necessary information to call back (which I totally understand) Called back a third time with all the necessary information ( an hour and a half wait) only then for another lady to answer and when she asked why I wanted an apt the lady told me that I should refer to their website and when I said I looked wasn't able to find the answer she said she would be able to explain it to be over the phone rather than giving me an appt and when I mentioned I rather to be able to do it in person as there would be questions with the entire application process she said she would not be able to schedule me and apt and then hung the phone up on me! I really don't ever take the time to write reviews but this got my blood boiling. I am sure I will be able to find the answers and get outside help to make sure benefits are filed properly but it's unacceptable that you can't easily make an apt online and then have the workers refusing to give people the help they need. Let alone the poor attitude from everyone helping today, you could feel the hate for their job through the phone .

I'm giving an extra star thanks to the triple canopy security guys. The lines are long and the…read morephone number told me they are NOT taking appointments, but I had preprinted my form and there is a drop box. It made my 2 hour plus wait a 10 minute deal. I am pleased with that kind of service and know things will work out once COVID ends. MASKS ARE REQUIRED

Arrived at 7:24 AM. At 9:00 AM, doors opened. Individuals…read morewith appointments were slowly allowed inside, while those without appointments--including disabled individuals--were required to wait outside. I was finally allowed in at 9:11 AM, checked in at the kiosk, and waited. At approximately 9:32 AM, my number (S196) was called. I explained that I had received a fully favorable decision for both SSI and SSDI and that my concern was specifically regarding my SSDI payment, which had not yet been received despite prior processing steps already being completed. The agent immediately defaulted to a scripted response, repeatedly stating that everything was "being processed," without listening to or acknowledging the specifics of my situation. I clarified multiple times that I had already completed my interview in February and had received SSI, but not SSDI. Instead of addressing the discrepancy, the agent continued to repeat the same generic response. I then requested to speak with a supervisor. I was told I could not, because she had already "answered my question." When I calmly asked again, she closed the window on me without providing her name or any assistance. Security then began pressuring me to leave. I stepped outside, contacted my attorney, and returned to formally request a supervisor. I was made to wait outside again--standing, in the cold--until approximately 10:52 AM before being allowed back in. After additional waiting, I was finally able to speak with a supervisor and file a formal grievance. I left the office at 11:19 AM. This experience reflects a serious lack of professionalism, accountability, and basic respect--especially toward individuals with disabilities who rely on these services. Requiring people to wait outside for extended periods, combined with dismissive and obstructive staff behavior, is unacceptable.

Apparently they don't allow walk ins anymore since the first of June. I was here Tuesday the 7th…read morefor a walk in, they were full and I scheduled for Thursday that week. I show up with my brother who needed a walk in and couldn't get an appointment until the 28th of July, the lady assisting the arrivals proceeded to say that they don't allow walk ins anymore. This was clearly odd seeing as I was here just 2 days ago and they had a very long line of walk in customers. I was called a liar by the lady and this could have been avoided by simply saying she didn't know anything about that but to call me liar just because she works there all day and didn't know I was in a walk in line for 30 min that week is rude and unprofessional. Also they no longer do drivers test here only at Lakewood. I recommend going to a drivers school for your testing as to avoid being booked out a month or more.

It's been a while since I have had to renew my driver's license and as that amount of time has…read morepassed since my last renewal quite a few licensing offices have closed around Tacoma which makes the remaining ones considerably more challenging to navigate. What I mean by this is in reference to this specific location is that parking can be quite a challenge to this small parking lot for the visitor section and a line of people waiting is accumulates extremely fast and as a result the longer the line grows the slower it's going to be. So making an appointment is the way to go here. Definitely plan a considerable amount of time ahead to get to this location in case you make a wrong turn as well as waiting to find a parking place...because you are bound to have to sit in your car until a space opens up...but the best way to avoid all that in addition to the appointment is take the first time slots that are available when you make an appointment online. Depending on the day it's like 9 a.m. or 10 a.m. If you go with the earlier option that's the best because there are already a bunch of people sitting in the lobby ready to start the line. So key things here....1) make an appointment...2) take the earliest time slot (9 a.m. if you can) which will give you a greater likelihood of meeting your appointment and getting your car parked with relative ease. For those who made an appointment the line is much smaller upon opening and if you check in you will get a confirmation number in which it will be called upon. Once you go up to a representative for me at least the process itself was fast. They confirm your residential address, make sure height and weight are accurate, get your picture taken and if need be you take an eye exam...typical stuff as usual with the renewal process there. You get the choice if you want to renew your license for six or eight years. I went with the eight year option as our lives are busy enough and the longer we can have a license and reduce the frequency of the renewal licensing process the better. Once all the usual information and process was done...which was very smooth and efficient it took only about seven minutes for the renewal itself if you don't count the time of waiting for the doors to open to the department (it took an hour from start to finish from leaving home and getting back to home). Another aside at this office is if you are in for a wait and need the restroom you will need a code. Maybe you can get in if someone else enters the code but if not you will need to probably get it from the receptionist.

$6 dollar Toll, to be paid when going from Gig Harbor to Tacoma on the newer of the 2 bridges…read more You can pay by cash, credit, get a pass or opt to get your bill mailed to you, depending on which lane you use. It's nice to be able to just pay cash on the spot and not bother with the mail or anything. And they do offer you a receipt, which also is a very good option just in case of any misunderstandings. They kept it simple!!

The split road for cars using a pass to go through and the cash lane was confusing at first just…read morebecause the sign was not that visible. Also, $5 cash to go through? It's a bit excessive for Washington's standard.

Been coming here for years to vote, pay taxes or have my passport renewed. Wait times are…read morereasonable. Everyone has been nice, provide great customer service, efficient, organized and help you in a jiffy! Keep up the awesome work! =)

We recently renewed my daughter's passport. We had made an appointment and it was super quick. They…read moretook her photo there and the man who helped us was literally the nicest man I've ever met. I talked about him for days. I didn't even know there were people that nice! I wish I had caught his name, but he really did make our whole day.

It's not the Hilton. However a gentleman kindly escorted me to my quarters and no one demanded that…read moreI show my butt hole. When I got there the esthetic was minimalist and three meals per day were served with such courtesy announcements as "get chow or starve." The in stay entertainment was industry standard, standard TV channels. This was not a fun trip but it motivated me to make changes. I hope that my next vacation destination is elsewhere.

The officers that work there are rude disrespectful Their…read morejails smell like dead bodies or dead rodent the food is nasty somebody who needs to look into them and retrain them

I got to the office half an hour early and already had roughly 30 people in front of me, but the…read moregentleman running the place came and grabbed everyone that only needed a Social Security card and got us all in and out in five minutes so they could start taking care of everyone else. That is amazing service!

Does not address the human cost of having all persons wait generally 2-1/2 to 3 hours every single…read moreday OR wait 4 weeks to get an appointment. The team at the windows and security work very well with what they are given but apparently management could care less about your time, my time, all of its 'customers' time. If a business were run this way, it'd be run outa business.