1. Olympia City Hall

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Olympia, WA

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Olympia City Hall

3.3 (3 reviews)
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11 years ago

Helpful 1
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12 years ago

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8 years ago

Our city is overrun with garbage - and we pay high taxes, so something is amiss and very obvious.

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State of Washington Employment Security Department - We hate you, good luck getting a claim sucker!

State of Washington Employment Security Department

1.0(21 reviews)
0.8 mi

I would put this as the worst of the government agencies run in Washington State. The thing is its…read morenever the workers. My complaint is usually the budget and the amount of workers they have to manage the workload. I used to think that the DOL was the worst but it no longer holds this title. The fact is, when your state cannot manage a government run agency for the service of the people, it more than likely cannot manage other things which I am in no doubt. These are the core services that every state must manage and Washington is failing at this. This complaint is not of the service, the people I have interacted with , which are few, have given me the information I require, but if you cannot assist the people who need it, AI or not giving the people of this state the service they need, I am hoping the people vote another way to see if someone else can fix the issue.

You can NEVER reach anyone by phone. You get a recording, it prompts you through so many different…read moresteps only to finally tell you the call volume is too high and to try back later then it just hangs up on you. There is no other way to get through. I called promptly at 08:00 when they opened and finally after calling back 27 times in a row (yes, honestly I was dumb enough to keep trying) and getting hung up on by the recording, I just gave up!! This is ridiculous!! I am so frustrated and angry. This is not my first attempt to try to reach them.

Thurston County - Thurston County

Thurston County

3.8(4 reviews)
1.7 mi

Leonard Hernandez Thurston's county manager should be fired for failure to set professional staff…read morecustomer service expectations to ensure the tax paying customer recieves proper services. I called Ben the director and Kyle the manager of emergency sevices multiple times over a week with no professional response back to provide service. Olivia Studbacker who is Leonard's secretary also does not have any professional outbound phone message stating who reached and when they will be back to return your service request. Staff are not at there post to answer the phone and provide services. Leonard lets staff work remotely in their slippers if they want instead of requiring they show up at the office for him to monitor the public is even recieving professional services from our staff. Oliva had the nerve to tell the upset customer that they were speaking to her with a hostile tone and took no responsibility for her unprofessionalism. When i tried to set a telephone conference to address this poor customer service coming from several of the staff members Oliva refused saying Leonard is very busy. She stated she would call me back by the end of the week after she spoke to Leonard. Olivia never called me back. This is unacceptable behavior from an entitled staff that extorts taxes to pay themselves while having no consequences for poor unprofessional conduct resulting in customers never getting service under Leonard Hernandez management style that serves the staff not the community members. WE DERSERVE BETTER SERVICE.....

The Thurston County Auditor's Office is the only office in the county providing full-time passport…read moreservices. My husband and I came in to the renew our passports. The process of scheduling, checking-in, and service were all outstanding. The person who completed the paperwork, took our photos, fees, etc., was helpful, friendly and efficient. I wish all government agencies were so organized and professional.

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Thurston County - Thurston County 3000 Pacific Avenue SE Olympia, WA 98501

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Thurston County 3000 Pacific Avenue SE Olympia, WA 98501

Olympia City Hall - publicservicesgovt - Updated October 2026

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