The Vital Records Department at TPCHD has amazing customer service…read more Fast and courteous. EXCELLENT.

We needed death certificates for my wife's parents who died in 2009 and 2020. Although we were…read moreunable to present all of the required information, they were able to find a way to fulfill our request. They definitely went above and beyond. They demonstrated care and compassion, and they should be very proud of the work that they do.

Apparently they don't allow walk ins anymore since the first of June. I was here Tuesday the 7th…read morefor a walk in, they were full and I scheduled for Thursday that week. I show up with my brother who needed a walk in and couldn't get an appointment until the 28th of July, the lady assisting the arrivals proceeded to say that they don't allow walk ins anymore. This was clearly odd seeing as I was here just 2 days ago and they had a very long line of walk in customers. I was called a liar by the lady and this could have been avoided by simply saying she didn't know anything about that but to call me liar just because she works there all day and didn't know I was in a walk in line for 30 min that week is rude and unprofessional. Also they no longer do drivers test here only at Lakewood. I recommend going to a drivers school for your testing as to avoid being booked out a month or more.

It's been a while since I have had to renew my driver's license and as that amount of time has…read morepassed since my last renewal quite a few licensing offices have closed around Tacoma which makes the remaining ones considerably more challenging to navigate. What I mean by this is in reference to this specific location is that parking can be quite a challenge to this small parking lot for the visitor section and a line of people waiting is accumulates extremely fast and as a result the longer the line grows the slower it's going to be. So making an appointment is the way to go here. Definitely plan a considerable amount of time ahead to get to this location in case you make a wrong turn as well as waiting to find a parking place...because you are bound to have to sit in your car until a space opens up...but the best way to avoid all that in addition to the appointment is take the first time slots that are available when you make an appointment online. Depending on the day it's like 9 a.m. or 10 a.m. If you go with the earlier option that's the best because there are already a bunch of people sitting in the lobby ready to start the line. So key things here....1) make an appointment...2) take the earliest time slot (9 a.m. if you can) which will give you a greater likelihood of meeting your appointment and getting your car parked with relative ease. For those who made an appointment the line is much smaller upon opening and if you check in you will get a confirmation number in which it will be called upon. Once you go up to a representative for me at least the process itself was fast. They confirm your residential address, make sure height and weight are accurate, get your picture taken and if need be you take an eye exam...typical stuff as usual with the renewal process there. You get the choice if you want to renew your license for six or eight years. I went with the eight year option as our lives are busy enough and the longer we can have a license and reduce the frequency of the renewal licensing process the better. Once all the usual information and process was done...which was very smooth and efficient it took only about seven minutes for the renewal itself if you don't count the time of waiting for the doors to open to the department (it took an hour from start to finish from leaving home and getting back to home). Another aside at this office is if you are in for a wait and need the restroom you will need a code. Maybe you can get in if someone else enters the code but if not you will need to probably get it from the receptionist.

I had perhaps my best ever DMV experience at the Lacey Licensing office this week. Not happy about…read morehaving to trudge in to the office six weeks after making an appointment, the young lady who waited on me was exceptional, kind and quick. That is all too rare these days. My only star deduction was because of the cost: $135 for an 8-year renewal and 'enhanced' license. Seems steep! Keep it up for the wonderful service!

Hands-down, my favorite deal Ellen Washington to go to. I always send friends and family to this…read morelocation to get an enhanced drivers license. It's usually very easy to get an appointment same day or same week at this location. As long as you have all your paperwork together, they get you right in and out. Today I actually had to do a replacement drivers license since I lost mine in an airport across the country and they were very gracious and nice and professional, and I was in and out of there within 10 minutes. My license was up for renewal in a month so it was just done altogether and with the credit card fee it was $141 for eight years for an enhanced drivers license. The gentleman who helped me today was absolutely awesome unfortunately I don't remember his name but he's the guy from Brooklyn, New York. He was so funny and so friendly and fast and professional, and I was having an awful day, but he turned my day around, so I don't often give a government agency five stars but today this one more than earned it! G

The folks who work here get all kinds of grief from angry people paying taxes and licenses for all…read moresorts of things. They do it with remarkably good cheer. No mean feat, particularly considering the ridiculous volume of customers in and out of there.

Oh, yeah! Review number one!…read more I stopped in Federal Way for some wings! I ended up in a cop car! I must say the officers responded fast and their equipment was top notch. At one point, I had a boot on my beck and it was almost impossible not to notice the shine on that boot. I mean that is some attention to detail you will not find in Kent. I found the officers to be physically fit and my attempt to resist arrest was met not by your typical dog pile on the suspect, like you get from Tacoma PD. These Federal Way cops...shouted things like... Stop resisting and you are only making things worse! Once, hand cuffed... The quality service continued! I was placed in a fresh smelling... Full size cop car... Like the size suv you have to pay extra for on Uber...Cop said there was no extra charge for the bigger suv... That's a deal! We arrived at the station and I was asked politely to exit the cop car... Not like some discount airlines arriving at the gate and a bell rings and you gotta wait 12 min to get out! This cop helped me out the car and escorted me to what I assumed was the VIP area... Cause...There was a nice wood bench... Made of natural wood with a shine...had to be ash.. maybe cedar wood. They let me chill in that VIP room for 2 maybe 3 hours... Not once did they interfere and come busting in and say ... Here is your felony charge.. and ruin my good time...No, I got to reflect and think about what I did... Like some yoga retreat. After what felt like 3 short hours an older cop came in.... He informed me that we would be going to a place called the RJC and that I need to stand up. Federal Way must have a Nordstrom Gold Card...for the second time in a day...Federal Way way put me in bracelets! Once again I found myself in a full size suv...This cop kept his car nicer than the other cop..I assume now he was a rookie. You could smell the oils...possibly a hidden pine tree air freshener throughout...well played officer. His speed was both safe and the ride was smooth. The officer asked me if the radio was on an ok station and if the volume was good. Who trains these police.... Top notch. We got to the RJC and that place stinks like feet. I miss you Federal Way cops! Roger B.

I debated whether or not to give 5 stars instead of 1 because honestly Officer Breanna Straus did…read morethe public a favor by exposing the true attitude of police officers. In her Tik Tok she demonstrated that cops believe they are above the law. In a way this is true because of qualified immunity, but that's another topic. She informed the public that police can and do 'find' reasons to pull people over. All they have to do is follow someone long enough. This could intimidate the person they're following, making them nervous and increasing the chances they commit a minor traffic violation. Then what? Call in dogs because you 'suspect' drugs? Violate their 4th amendment rights by searching their car? Beat, arrest and trump up charges because they offended your ego? I believe this is how it works. Officer Straus' comments and countless videos on YouTube provide enough evidence that this is the case more often than not.

Bottom line: making an appointment online and going-in is a heck of a lot easier than trying to…read morecompete with the line crowd. Normally, the line is out the door and people usually wait in their cars. I made an appointment online (about 7-days back) and was seen right away when I came in. This place strictly observes CoVID mitigation measures and asks all its patrons to the same upon entering. I was only a handful of people in there and the service was quick. **I will caveat that It is the holidays and not many people go in during this time of the year... unless you're waiting until the last week to re-register your vehicle

We receive excellent assistance with a daunting, complicated task ... or so it seemed. They made it…read moreeasy, explaining the various steps needed to get our licenses moved from California to Washington for two people and two vehicles, including the prior step of dealing with the driver's licenses at the state agency. We were also in a hurry due to a road trip just after the pending expiration of our California plates. It was all explained and facilitated quickly and well - I can't imagine how they could have done it better. So thankful for the smooth, friendly process and, of course, that it is all done! Woohoo!