This is my 3rd visit to this hotel. I stayed here when it first opened up and everything was great. I came back because I liked it so much. The 2nd time, we had issues with the refrigerator as soon as we checked in. It had a horrible smell, we told the front desk and they came up with a new frig (we had to call twice in an evening), the 2nd frig also had a bad smell but not as bad as the 1st one so I guess that's ok. Both frig's had a huge ice chunk and did not cool items very well because it did not work properly due to the ice chunk which I assume was causing the bad smell. Also, housekeeping had not cleaned our room that well and wad very dusty. Considering that we liked the location and the restaurant is good, we came back a few months later and thought we'd try again. Immediately upon check in, we had to contact the front desk and tell them to replace the frig because it had a huge ice chunk and was leaking water all over the place and wasn't working properly. Maintenance came up and brought us a new frig that also had a huge ice chunk but it wasn't as big as the other frig that was in the room. Did not keep our food items very cold. Also our room was very dusty upon check in, and I had to dust it myself. When the guy came to replace our frig, it was completely covered with dust but he did not clean it. they brought us a frig from another room that was also covered with dust but did not clean it before putting it in our room. Also, we stayed 2 nights and when housekeeping cleaned our room, we asked for more towels which we did not get. This was after already asking for extra towels that they did not bring us. They also did not make our beds when our room was "cleaned". I have left a cash tip for housekeeping to have them not make our beds. Also, we asked for a late check out after standing at the front desk for almost 10 min and were told to come back that night at 10 pm and make another request. We came back as requested and asked for the late check out. We were told again to call back the following morning and we said it didn't seem right that we had to wake up early just to ask a question ad were told oh well sorry and were told some math equation about how many people were checking in and how many were checking out. It should be a simple yes or so either you can get a late check out or no you can't. We only asked for an extra half hour I Didn't think that we too much to ask. I will not be returning to this hotel. In fact, I am not happy paying money to have a horrible experience like i did at this hotel. Unfortunately, I had a great time the first time here and gave them second chances but their customer service went down quickly. I do have to say that I have loved the restaurant and the food is excellent there. Also the guy who drives the shuttle is great, I'm sorry I forgot his name but he is awesome and between him and the restaurant are the only things about this establishment. Thank you read more