My family doesn't normally write reviews but when the customer service is of the level we experienced with Piedmont Honda, we feel it is our responsibility. Marcus is superior and an asset to their team. We had an instant connection with him when we walked up to just take a look at the 2016 Accords last Saturday night about 30 minutes until the lot closed. He was so engaging and caring and was concerned more with meeting our needs than to make another sale. We took the test drive and were sold immediately just by the performance of the car and his peaceful and caring spirit. We left to sleep on it and the next day after church, brought our car to trade and to sign the papers. He stayed with us during the process answering any questions or concerns that were raised by the transaction. He felt more like a friend than salesman at this point. Though extremely knowledgable, he spoke to us on our level and made the experience truly enjoyable. I feel like he helped us celebrate the purchase of our new Accord! As we dealt with the warranty man, Marcus actually washed our car himself stating he couldn't let us leave without it shining-even getting his awesome shoes a little wet in the process. This salesman is the standard! Hopefully others can learn from his honest and genuine concern for the needs of the customer. He puts others needs before his own. Marcus is the BEST-we will tell our friends to buy their next car at Piedmont Honda and to ask for MARCUS!!! read more

If you're in the market for a new or used car, do yourself a favor and go see Connor at Piedmont Honda! From the moment I walked in, Connor made the entire process feel effortless. He was professional, knowledgeable, and genuinely focused on making sure I got exactly what I needed, without any pressure or gimmicks. Whether you're buying your first car or your fifth, he's the kind of person you want on your side. I was in a serious time crunch, and I can't say enough about how efficient and smooth the experience was. Connor respected my schedule, moved everything along quickly, and still made time to walk me through the details in a clear and thoughtful way. It was by far the most transparent and stress-free car buying experience I've ever had. And I can't leave out Jake in financing , he was absolutely amazing. He explained everything thoroughly, found the best option for my budget, and kept the paperwork process incredibly streamlined. It's rare to find a team that makes you feel both confident and comfortable during a big purchase, but these two nailed it. If you're looking for a no-hassle, honest, and friendly car buying experience, go see Connor and Jake at Piedmont Honda. You'll be glad you did! read more

After a five hour trip on Interstates, my 2011Honda Odyssey dashboard "check engine" light was flashing on and off. I felt like it was slow to pick up speed and worried that I wouldn't make it all the way home. But Long story short--the next day I called the Service Dept at Piedmont. Later that afternoon my husband followed me in his car and I dropped off my Odyssey to get it evaluated. The following day I received a call from Max in the service dept. to inform me that my van had been examined, the computer codes were downloaded and showed no discernible issues with the engine. With our previous local Honda experiences in a Lowcountry Honda dealership, then a Greenville one, the Service Depts were all about being getting you to think your engine was in dire (and expensive) straits, and the only solution was to spend thousands on repairs or just trade it in and get a newer model. Piedmont clearly has an ethical standard greater than those other dealerships we went to before. The Piedmont service tech was straightforward, friendly, explained their unremarkable findings, and said I could just drive it off! Aaaaannd.....No charge! I was so impressed with their honesty and integrity! read more

I came to the lot about 4 or 5 days before purchase not sure if I wanted a new or used Honda Pilot. Xavier Alves came out to help me and was very knowledgeable about all of the cars I asked him about. I am sure I seemed scatter-brained but I had my notebook and pen with me to write all the information for my husband's approval. There was no pressure which made me feel great. I went home, of course, my husband had other questions so I called Xavier and he answered them promptly. My husband and I thought about it over the weekend and decided on the new car. Once there Xavier came out and answered questions my husband had, we test drove the Pilot and started the paperwork. Xavier went above and beyond to make sure we were satisfied customers. He has called since to let us know that our insurance had been transferred and to see if we were enjoying our vehicle. I really want you to know that I have Piedmont Honda 5 stars because of the service provided by Xavier. I think you made the right choice when you hired him. Thanks, Susan Parton Wright read more

I will definitely do business with Piedmont Honda again. This was the best experience I have ever had buying a car. I had looked at another car dealership the day before I went to Piedmont Honda and I did not get the information and attention that I received at Piedmont Honda. I found a car that was similar to a car that I looked at the day before, and Ashley Forrest started showing me all of the "bells and whistles" the car has. I was amazed! She had done her homework. She not only showed me the features the car had, she also showed me how to set the features. The guy I saw at the other dealership was nice enough, but he did not get anywhere close to giving me the information about the car as Ashley did. She will go far in sales, and I look forward to doing business with Ashley and Tony Little again. Tony did give me a great deal. He beat the price at the other dealership and I have more options on this car. Great people! read more

I had a great experience at Piedmont Honda! I bought my first car there after graduating college. Eric Cooley, a salesman, was my main point of contact through the experience and he made me feel cared for and important. I would highly recommend anyone looking for a car to ask for Eric. He's worked at Piedmont for more than 25 years and he's just an all around fun, knowledgable guy. Kenny & Tim were also great throughout. Prior to my new car, Lars in the Service Department helped look out for my old car and I'm confident he will keep my new car going strong over the coming years. All in all, Piedmont is a great, honest dealership. I've always felt welcomed and free to ask questions. I've never felt pressured or that I was getting taken advantage of like other places. I highly recommend coming for buying a new or used car and for servicing your vehicle. read more

We have depended on Piedmont Honda for all our service needs with our Honda Pilot, and the guys and gals in the service department have always gone out of their way to make sure we have a great experience and are completely satisfied with the results. My wife and I were talking on the drive home from the dealership yesterday and discussed how Piedmont Honda service department is the best we have experienced in about thirty years. The treatment there is reminiscent of what we used to experience in our small hometown dealership many years ago. Personal service with great results. It is really nice to find a car dealership where you get this kind of attention consistently. I would mention names of the customer service personnel, but don't want to leave anyone out. They are all wonderful. Thank you. Larry E read more

I called to set up an appointment for a B-16 maintenance check for my 2020 Acura MDX (B-16 minus the oil change as it was changed a few days ago while traveling in MD). I brought the car in yesterday (Monday afternoon) so that the brakes could be inspected in order to get parts if needed to have me on my upcoming Wednesday road trip. I checked in with Ross . Ross called me this morning to let me know the status of the inspections. I was happy to hear that my brakes were good and went ahead with the recommended changes of Fluids (Drives, and Brake). I appreciated the E-Mailed inspection video and Ross's in person description of the maintenance and application of discounts for the work. Thank you for your quick, friendly, efficient, professional care of my vehicle. I could not be more pleased. Bryant Orr read more

After owning a few Toyotas, and dealing with their terrible service center, I bought my first Honda in 2002, the first of 3 Honda Odyssey mini-vans (and one Honda Civic Hybrid). Today I bought #3. The process was smooth and simple and everyone knew what he was doing. They listened to what I wanted and found the right van. I knew I wanted a Honda Odyssey (it saved my life when I was rear-ended by a semi-truck on I-77; it was totaled, I was uninjured) and I will never buy a different car. They found the right color the same day in N.C. and it arrived promptly. They clearly explained all the technological advances. I have found Honda's service center to be excellent. They know about how long a repair is going to take so I can make plans accordingly. All my Hondas have come from Piedmont! :) read more

I recently brought my CRV into Piedmont Honda's service department for a minor problem. I spoke with Stephen about the issue and we scheduled an appointment. He was amazing - he kept me informed every step of the way as to what the problem was, how they were fixing it and when my vehicle would be ready for pickup. The whole team was friendly, knowledgeable and a pleasure to work with. This is my first Honda that I just purchased in August. I have to say that I'm super impressed with Piedmont Honda dealership, from the sales person (Mark Orndorff) to the service department. I feel very confident in my decision to purchase a Honda especially since I've always purchased Chevrolets for the last 35 years. Thanks read more

I was excited to test drive the car I have been researching. I saw good reviews and thought that I would be greeted with great service. However, I was not met with great service, and did not appreciate driving 45 minutes out to test drive a car, only for them not to allow me to drive said car due to my "age". I believe a graduate from college who has had a clean driving record should not be discriminated against. I would have given this 0 stars if possible due to not benefiting at all from this trip. It sincerely was the worst dealership I have been to. I would not recommend this place to any college graduates. Go to Hendrick or Dick Brooks before stepping into this place. read more

The Honda service department is looking great. They have redone the interior since I was there last and have a nice coffee bar and many comfortable areas to sit and charge up your electronics and work while you wait if you need to. The restrooms are clean and smelling good. Don was very helpful to me and had great customer service. I always take my car to Honda. People think dealerships are more expensive than the other service places, but to me it seems very affordable and I even had a coupon that I was able to use. Wonderful experience and I will definitely be back for my automobile's needs! read more

Great service and staff...from the Service Advisor Steve Hunt who greeted me at the car, to the nice lady at the desk who checked me out. Service on my vehicle was explained in detail as well as a print out of the inspection results. The video I received to my email, of my inspection was very impressive and helpful. Providing the video displays awesome customer relations. The lobby was a pleasant atmosphere offering two large screen TV's to watch while waiting. My appointment time was 4:30. Free coffee with condiments was a nice thing to have for the customers. Overall great experience. read more

Excellent customer service! I knew up front the cost of the work being done. While waiting on my vehicle they came to me with an air filter that needed to changed and asked if I wanted it done before changing it. I was also told how much it would be. While waiting in the waiting area one of the gentlemen that works in parts came out a few times and engaged with myself as well as all customers waiting and made us all laugh. My total time waiting for the service to be done on my vehicle was 1hour. Honda has some of the best customer service I have ever experienced from a dealer. read more

I'm out of state and purchasing a 13 year old SUV. I felt it best to have it inspected by an independent 3rd party. His report identified some potentially costly issues as well as some relatively minor ones. I brought this to the attention of Chris Banister and he worked with Steve Hunt to make sure that (a) all the major issues were totally resolved and (b) I received reimbursement for the minor issues. I had been prepared for a stressful negotiation but Chris went above and beyond to make sure I was happy with the deal. I could not be more pleased at the way it turned out. read more

Eric Cooley and Kenny are the best there is I promise! We came in late one evening just to see what we might be interested in and possibly afford and drove off the next day in a brand new vehicle. These great gentlemen went above and beyond to help us and meet our needs and by far delivered the best automotive experience I have ever had. Do not waste your time going to any other dealer, Piedmont Honda is the only place to go to receive great customer service and beyond exceptional car buying experiences. I LOVE my new CRV and I LOVE Piedmont Honda! Thanks again guys :) read more

I want to thank Venecia at Piedmont Honda for her excellent customer service! I was driving south on I-85 going towards Atlanta in the pouring rain when part of my windshield wiper flew off! I was quite nervous pulling over and once the rain let up I looked up and found Piedmont Honda. I pulled up and saw how busy they were and thought that I wouldn't make my appointment in Atlanta but Venecia looked up my vin#, gave me a price, I went in a paid and she put it on for me. The whole transaction was minutes. Everyone was very pleasant and efficient! read more

This was my first experience buying a car. DeVaughn Walsh was my salesman and was very personable and accommodating. If I could redo this situation, I wouldn't. He made sure all my questions and concerns were addressed. I was able to lock in a great interest rate, but more importantly, I left with a feeling of excitement and security. Doing business with them was a pleasure, considering the other places I checked out were not very accommodating. Two other honorable mentions were Andy Watson and Stuart Beach. Everyone listed was amazing. read more

Our saleman was Malcolm (because Eric was on vacation-we love Mr. Cooley!) And now we love Malcolm too! He helped us make a tough decision between two vehicles. He was knowledgeable, personalbe and trested us with respect. Our finance person was Andy and he was great as well. Jorge stopped by to congratulate us as well (we met him the previous week on the lot)-he is super friendly and it is so nice that he speaks Spanish and can communite with me in my language. Overall it was a great purchasing experience! read more