DO NOT GO TO PICKERING HONDA FOR SERVICE! It's mechanics work off commission of total billing and as a result they tell you nonsensical stuff like you need to have a full brake replacement asap. This is what I was told. So I advised for jobs like that I take it to my trusted mechanic. I paid for the scheduled maintenance and left. Believing what they told me, I took it the next day to my mechanic. He took off the wheels and showed me that there was plenty of brake left and that I don't need to replace it for at least another year if I drove the amount I currently did. A FULL YEAR!!!! And I did end up replacing it a year after. If I had listened to Picking Honda's service advice, I'd have paid over a thousand for the job in addition to the B1 level service I was already there for. My neighbour told me a similar story and now she refuses to go to Pickering Honda for service. It seems to me that google reviews and other reviews are showing the same scam issues as mine from their service department. I'm considering escalating this matter to Honda Canada - these criminals have no business operating a service department under Honda's official brand. read more

I wanted to buy a Honda Touring CRV , but I was told there were none avail. So I ended up purchasing a EXL. I had a trade in which we went back on forth on price and finally agreed on that. There was some money left over from paying off the trade in and we agreed that I would be receiving a chq for that amount ($5250 ) Also on the initial agreement there were 3 line items, I asked what they were , trim etc... the sales rep said we don't have an admin fee so this is in its place. About $900 extra A week goes by, I change my insurance , they get the car ready to pick up my car I come in , the sales rep says " we have a small problem " finance put your chq money as a deposit on the car ! I was like , what do you mean , I explicitly said and you agreed , I was getting that money in a chq ($5250 ) So he slides over a new agreement , as I'm ready to pick up the car , keys in hand , with a new bi weekly from $305 to $345 - this would be about $6000 + now. Needless to say I was livid at the oversight. It's a $60,000 transaction, you cannot make mistakes like this. This is my 6th Honda purchase in my life , & I've never had such a shady - unprofessional bad experience such as this one. I walked away very disappointed. & will begin telling my story to whoever will listen. proceed with the utmost caution or just avoid , there are plenty of other Honda Dealerships around ! Star rating would be less than 1 if possible read more

I highly recommend Honda dealership in Pickering! They provided us with exceptional customer service. Thank you for being responsive and resolving our issue promptly. read more

I used to love Pickering Honda. There are some great long standing employees but I am fed up with waiting 3+ hours everytime I have an appointment. Why book an appointment time if you're not going to keep it? If you're hoping to waste your time, Pickering Honda will have you sitting around for hours! I am taking my business elsewhere. I was told last time that it wouldn't happen again and here I am being told to wait hours yet again. read more

If you're getting service avoid the man named Rick St. James at reception, this guy wasted my time- asked for a shuttle to go home and he totally ignored my request.... Said he would wait for whichever comes first, either my car to finish or a next shuttle to drop me off. meanwhile customers who come in after me were getting picked up to get a ride from the shuttle... LEFT WAITING Poor guy can't do his job well. Whatever tho read more

We spent hours in the dealership since it was a big decision to buy a new vehicle. Kian was very patient with us and answer all of our questions and concerns. We ended up buying a brand-new CR-V and we never regretted it. read more

I was promised to get my vehicle last Saturday and they made it happen on time, despite of a human error. They went that extra mile to ensure that they deliver the car at the promised time and date. Thank you Aatif and Dan for all your efforts. Will keep coming back. Keep up the good work. read more

We purchased two new cars on the same day here this December 2019. The salesperson was very patient and knowledgeable. Should this young man ever change dealerships, we would gladly purchase another car from him. That's where the glowing review ends. Although the salesperson advised that I would be entitled to one-year free tire storage upon purchasing additional winter tires, someone behind the scenes stopped that offer after the sale was completed. There were none of the usual floor mats or trunk nets to sweeten the deal either. Nevertheless, if it all ended there, I would not be writing this review. What came after the purchase was shocking. The customer service was deplorable. I had ordered a hood deflector and window visors for my civic touring edition vehicle. The woman at the parts counter was very courteous and ordered the parts and at the salesperson's request, even provided a discount. I paid in full. When I returned a few days later for the installation, the service person advised that I still owed a further amount. After much ado, I finally gave in and said I would pay the additional amount after the installation was complete. I would simply forego the original deal and move on. After an hour or so, I was called to see the installations. The hood deflector was atrocious!!!! It slanted considerably to the left, four of the installation screws were missing and the deflector itself was buckled up so badly that from the driver's seat, one side was dramatically higher and more bent than the other. I was speechless. Initially, the empty holes where the deflector was supposed to be clipped to the hood captured my attention. But afterwards when driving home, the deflector was so lopsided it was distracting. I was completely taken aback. I still have no idea whether the side window visors are installed correctly because the hood deflector became the central focus. I was told not to worry, that Honda often sends items with missing parts. That seemed odd to me. The idea that Honda routinely sends out items with missing parts was most disconcerting. In any event, the additional parts would be ordered, and I could return the following Monday to have them installed. I was so depressed that I parked and didn't leave the house all weekend. The hood looked so bad that a neighbour came over to ask me why I had tried to install the deflector myself; that I should have gone to a dealership. How disheartening. Nevertheless, I arranged my Monday to be able to attend in the afternoon as arranged. By then I had decided that I just wanted the deflector removed. I was surprised to have the service rep call me at 8:20 am asking me to come in right away. I had planned to be able to leave by noon. He was curt and pushed for an estimated time of arrival. The best I could do was to say I'd come as soon as possible and would call when I was coming. I called but could only leave a voice mail. After arriving and advising that I didn't want the bent-up hood deflector, the service rep pushed to have it reinstalled. After much ado, he agreed to remove it. My biggest worry at that point was whether the glue on the clips would have damaged the paint. The best was yet to come. Rather than being apologetic, he wanted me to pay for the installation of the deflector as well as labour for the removal of it even though I was just leaving the deflector there as it appeared unsalvageable. But on principal, it seemed unfair that I should pay for labour to install and remove it when it was their bungle. The service rep was most ungracious. He walked me over to the cash out and stood there as the girl asked me for more money. I felt the $412.90 I had already paid was more than sufficient for what was now only the window visors particularly in light of the abysmal service. I was outraged when the service rep said that he would only waive the price of removing the deflector but that I was still to pay for the installation which caused all of the damage. It was an affront to demand payment for such deplorable service. When I protested, I was laughed at by the cash out girl and her colleague. I just wanted to see the manager at that point. The manager attended and was slightly impatient initially because of how upset I was by this time. He did become quite sympathetic and refunded the price of the bent deflector and no labour charge. You know, I had attended that dealership because years ago my father had purchased a car there. He bragged how great the service was and that he even got a car wash every time he had his oil changed. It is the service after the purchase that is so important because it is ongoing. Although the manager was quite helpful and pleasant in the end, I will never return to this dealership unless the warranty mandates it. It would be the service department that I would have to deal with, not the manager. Oh, and I needn't mention that there was no free car wash either. read more

UPDATE: Pickering Honda called me and apologized and made things right for the event below (service scam). The initial experience however still stays with me as there is nothing more I hate in this world than getting scammed. I felt stupid afterwards and stupid I am not. Raised from 1 star to 2 stars. If better training ensues, I might raise to three stars.---------------------------------------- This is a follow up to Pickering Honda;s note below altering the reality of events and facebook connect with me indicating that the manager would call me (never did of course as I didnt expect it) so please be aware of your dealings with this very shady company. .. (My response to her follows) ... Nope, you straight up conned me. How? When I was at the counter (after having called Honda telling me power train warranty was still in effect) I SPECIFICALLY asked the service rep at PICKERING HONDA if I was under warranty AFTER telling him I had already confirmed the error code to be injector issue (misfire on 4 cylinder could be spark plug, coil, or injector) SO after me saying what I said and asking point blank "is this covered" the response SHOULD have been. Well if it is linked to fuel system i.e. coils or injectors then it is NOT covered! And his manager next to him also heard me ask the question and complicitly said nothing (so I suspect cover up is the norm). So by saying nothing instead of confirming I was not covered, the intent was to cover up hoping that a) They would figure out a way to get as much money out of me as they could ($1700+ for one clogged injector!) b) At the very least rob me of $160 for no particular reason other than they could and waste half my day back and forth with my wife! The kicker? 2 days later (today) no engine codes (I forgot I had had put a can of seafoam in engine 2 days prior to clear injectors and guess that did the job and cleared up injectors...$ avoided the $2000 I would have thrown away at PICKERING HONDA) So in my opinion a) You are deceitful by not being up front and honest with your clients and b) Complete thieves by taking money you would have otherwise not gotten if you were just a little bit honest with your customers....even your response below is terse and scolding in nature! The customers fault no way did PICKERING HONDA do anything incorrect? Scammers? Us? Naw...). Would I recommend PICKERING HONDA to a friend?? No way!! Bring my car in for a service quote? Never (not even under warranty). read more

I have dropped a car for schedule service at 8:00AM, till evening 4:30 PM, there is no call, no answers for the car status, call them , no one pick the phone, only message; That is the worst experience for Honda read more

Went in for a scheduled service last month. After service (on a Thursday), my car was returned with dirt all over the car's interior (driver's seat, steering wheel, shifter, interior driver's-side door & arm-rest, centre console and centre console arm-rest, dashboard, touchscreen/radio, front passenger's seat). Was so heated, the last thing on my mind was to take pictures. I regret not doing so. Seriously though... what dealership returns a customer's car in that state??? Called out the service rep to look at the mess. He left and eventually came back with some cleaning product, wiped a few spots then asked, "Are there any other spots you're concerned about?" I laughed to myself because that had to be a joke! Anyway, I decided to say no and left. Had no time for games. Got home and made a request to speak to the operations manager about the situation. Left my contact info and proceeded to wait for a response. Got up the very next morning for work (5:30AM-Friday) and my car would not start. Both keyfobs were unresponsive; no power to the car/nothing. Had to call roadside assistance. Car was boosted and drove directly to the dealership after calling to let them know of the situation. They did some tests and "found nothing wrong". Of course. Why would my car mysteriously, all of a sudden, play dead and not start? A 3 year old car with no major issues until that day specifically (right after being serviced)? Got home, made a second request to speak to the operations manager about BOTH situations. Finally was contacted via e-mail a couple days later. Was given a two sentence apology along with a request to bring the car back in so they could clean it. For the record, I actually bought the car from this dealership. That adds to my frustration/anger. Won't be going back to Pickering Honda. read more

If I could give zero stars I would! They kept me waiting and then forgot about me! The worst customer service I've ever encountered!

I too would give a zero if possible. The process in buying our our lease was extremely painful. Wrong information regarding balance owing, process etc. was given so when we came to finalize the documents (i.e. money order) was incorrect and had to be adjusted on my visa. Trying to get through on the phone or to get someone to return your call is impossible. I am still waiting for a return call from 5 weeks ago to advise who the money order for the buy out is to be made payable to. It is a good thing their product (i.e. Honda) is of good quality because their customer service is BRUTAL. I would never deal with Pickering Honda. read more

Another bad service experience. Being told to bring my dead battery (2 yrs. 10 mths) in and have it checked to determine the warranty replacement cost. Bringing the dead batter to the dealer, then getting told by a different service advisor I need to have the battery checked in the vehicle. (I would have to get the vehicle towed to the dealer). It was'nt worth the cost to tow the vehicle and pay to have it checked again to get the warranty replacement cost. Making it more costly want to get the warranty price compared to purchasing a new battery. I suppose they need to make money to pay for all the people providing poor service. A bit about my previious esperience.Having spent significant dollars and time to have a check engine code try and be fix, only to be told that I need a new motor, which was not the problem. Should have learned my lesson the first costly time. read more

Beware if you're buying either used or new they charge you 500$ for a deposit that they say you get back once the car is ready, then once you pick up your car there is a 500$ "delivery" charge that they say "hey you can just let us keep the deposit as the delivery charge that way you don't have to pay it back through financing!"... also tried to get me to sign over for a vehicle that i wasn't approved for yet and worked their "magic" pushing a term i wasn't even accepted for. Very fishy dealership and definitely not trustworthy at all. Once i decided no i wasn't going to proceed signing for the vehicle they tried to tell me i was legally binded to a contract until i had someone with car sales experience come in and they sang i different tune and said i wasn't binded. Go elsewhere. read more

Hello, I bought a used 2014 Accord Touring at this dealership. The car was nice and all so I negotiate for the car. For the negotiations i wanted $250 off but wanted floor mats, rearsplash guards and cargo net since there weren't any floor mats. The used car sales manager agreed the deal but the rear splash guard thats fine and I agreed. When picking the car up the car it didn't had a new cargo net or either floor mats which I negotiated. The used sales manager even told Daniel(sales rep.) to go to the other used accords to take from them, but again nothing... I already paid the car and suprised that I didn't get what we agreed upon. During the neogiating the used sales manager told me their honest and well known company. I got so disappointed over 5 days of waiting for return calls, calling them and excuses. The excuses I got was the used car manager told me it's Daniel responsible I should contact him, then Daniel told me he'll talk to the used car manager. Then I took the matter my own hands and ordered the mats and the cargo net online. I only gave 2 stars cause the car was nice, then took the other star away cause the service, time and energy wasted just for basic accessories a car should have! P.S. please don't advice me to talk to the customer care they'll just forward me to the used car department which their customer service is poor! read more

Pickering Honda - This the car I bought, the only carpet I had are at the rear... - Car Dealers Near Me - Pickering, Ontario

Non-existent customer service from sales staff and general manager. Withheld money owing to me using excuses and stories to buy time. Emailing back and forth and numerous unanswered voicemails over the course of 7 weeks and still no resolution. Disappointing and unprofessional "service" that unfortunately lives up to dishonest car salesman stereotype. Use with caution! read more

Friendly staff especially the service rep who welcomed me when I arrived on the 6th and who processed the recall service for the airbag and ordered the SRS part for me; however the person who usually answers service phone calls and initially booked me for the service on the 6th of March did not even bother to order the part although she confirmed that the part is on B/O and she will have the service dept order the part for me before my appointment on the 6th. She is the one who answered my phone call on the 28th of Feb. Anyways she seems that she is so unreliable. Now I have to come again when they get the SRS part and will have to take another time off work which is really so inconvenient. read more

Great service! Came In with a problem and came out with a solution. Brian, the services manager was extremely nice and made sure that everything was handled accordingly. read more

I Bought a 2010 honda oddysey used the salesman told me there were no accidents and it was used by a worker at that location I made a huge mistake of trusting him and not getting a mechanic to take a look at it, anyway long story short a worker used the car and was in an accident there was clear signs of an accident on the car once looked at what they did was not report the collision and fix it at their shop I do not recommend going to this dealership stay away from it at all costs and go to the nearest town anywhere but here believe me I am furious. read more

Service was great. Was contacted shortly after dropping off the vehicle. Discuss service order and provided timeline for completion. This has been my dealer for 12 years now. Excellent service. read more

I liked the fact that I booked the appointment online and got an email confirmation. I was in for a 'B1' service call on a CRV. The appointment took 3.5 hours which is about 2 hours too long for an oil change and 58 point inspection. There needs to be a way to speed this service up. read more

Friendly staff and great service!! Nice touch with the car wash, the car looked great!!