My 2015 Chevy Equinox was hit in the rear by a bicyclist, JRs was absolutely amazing. They got my…read morecar in right away and it was fixed within the week. They did an amazing paint job and job fixing the damage. I highly recommend them.

It really is a shame that I feel the need to write a negative review about this business, but, I do…read morenot want anyone else to suffer the consequences of having their car painted here! We received the absolute worst paintjob we have ever had. It was full of dirt particles and tons of scratches and swirls from improper sanding. They broke our trunk lid spring now the lid has to be propped up with a piece of wood, got clear overspray in the engine compartment and all over our new valve covers. This was on a restored 74' TRANS-AM , we paid $3,000 for the paint job. He actually had the nerve to want more money , but settled for the agreed amount if we paid in cash. He presented the car in a very dimly lit garage, hiding the flaws, till we got the car home in our garage, we then saw all the mistakes and were shocked at the poor quality of the job. we contacted Jr about it and asked for half of our money be refunded, he refused and told us to bring it back and he would fix it.. We were not comfortable with him doing more damage and wanted to have someone else fix it. That is our right as a consumer. He would not refund anything, so I have been posting pictures on craigslist (under rants & raves) and giving reviews everywhere possible to hopefully prevent someone else from suffering the same fate!

Pete was awesome. We were just beginning to look for a car, and weren't trying to buy a car on the…read moreday we came in. Pete didn't give any of the classic sleazy car salesman pitches, or use any strategies to "make sure" we left with a car that day. He didn't try running a credit report or delaying us in any way. He helped us out as much as he could, let us test drive the car, and answered all of our questions. No pitch, no scam, and no wasting our time. We're going to be looking around at other places before we buy, but I highly suspect we're going to end up coming back to John Sauder's :)

Went to their service center for oil change, PA inspection and warranty work. Everyone was very…read morehelpful and respectful with all work being completed in a timely manner. Definitely recommend this service center.

I recently had my VW inspected at Paul Witmer's Garage. When I got it home after the second day it…read morewouldn't start. I talked to a mechanic, who's name is Leon. He had no idea what to do. I said I could have it towed and he said he didn't want we to do that. I said why. He said if he can't fix it then want. I said I would get it towed to where ever. I said when can you look at it. Well, he said he would be days, because there were six ahead of me. I said can't you at least give it a quick once over. We'll try, he said. It seems they will do inspections, quick repairs, just to make the quick dollar. I told him, Leon how disappointed I was, but seemed to care less. I would never take any car to them again. If I find out it was their fault, I wouldn't hesitate to sue them. It cost me over $600 for inspection, now they turn their back on me. Donald Strothers

When I inherited a family member's 2001 Audi A4 with 120,000 miles, it was like inheriting Zha Zha…read moreGabor as a wife....it is going to cost a lot of money, and it isn't going to end well. True to form, my new high-maintenence girlfriend has kept me busy and has cost me money, but Witmer's Garage is the therapist that has kept the relationship puttering along. Witmer's specializes in Audi and VW. Far be it from me to judge the reliability trends of Audi/VW products (AHEM), but their parking lot of "clients" is always full. I guess others have realized what I have: that these are the best specialists in Ephrata. They are priced much more reasonably than other local Audi/VW specialists, and they will save you a dime where they can...and they have. They generally have the car done on time, and call before additional expenses are thrown on the bill. I have also found them to know their stuff well and to trouble shoot problems with a pretty high degree of accuracy. Lots of practice, I suppose. As you probably can tell if you have read between the lines, the only thing holding me back from driving the Audi off cliffs of the Shoeneck quarry are theyse guys. Some people swear by Audis; others swear at them. So long as this love to hate relationship persists, Witmer's garage will be the garage of choice, hands down.

We were traveling through Lancaster County in our 2005 Honda Odyssey when the A/C suddenly stopped…read moreworking the day before we were supposed to leave town. We were worried traveling all the way across the country in smeltering heat with a baby, but Steffy's Garage in Leola completely exceeded our expectations. They got our van in the very same day, diagnosed the A/C issue quickly, and had us back on the road with an unbelievably fast turnaround. Even more impressive, the team was willing to stay late if needed to make sure we could continue our trip. Everyone we interacted with was friendly, professional, honest, and communicated clearly throughout the process. It's rare to find an auto repair shop that combines excellent customer service with efficient, high-quality work. If you need auto repair, A/C service, or Honda Odyssey repairs or any repair in the Leola or Lancaster area, I highly recommend Steffy's Garage. Whether you're a local or just passing through like we were, this is the kind of shop you hope to find when you need help.

Great bunch of guys told him I was from out of town and my situation being stuck overnight with my…read morewife and my little boy and they got to my problem immediately in the morning and got me back on the road within a couple hours. I'd recommend them.

I've been a customer at West Penn for all of my vehicle maintenance, but after a recent visit, I…read morewon't be returning. During an oil change and tire rotation, they called and told me a stud was over-tightened. I pointed out that I've only ever had work done at their shop; logically, it would have been one of their own mechanics. They immediately denied any responsibility, claiming it couldn't have been them. Rather than argue, I accepted their explanation at face value, and paid my bill in full and respectfully let them know that I'd no longer be bringing my business there. They left a typed letter and $20 in cash under the invoice on my front seat; not as a sincere gesture, but as a passive-aggressive parting shot. The letter reiterated that they didn't think it was their fault and criticized me for bringing my own oil and filter (something they had never brought up as an issue before). It was unprofessional, unnecessary, and left a bad impression. Ironically, their education of bringing my own oil made me realize it's better to support local shops by letting them supply parts too; something I would've been happy to do for them had they addressed it professionally. This shop had all the opportunity to maintain a long-term customer relationship, but instead chose defensiveness and condescension. I can't recommend West Penn to anyone looking for professional, honest service.

I have been bringing my Hyundai SantaFe to West Penn Auto consistently for 5-6 years for routine…read moremaintenance as well as unexpected issues with my vehicle. After getting my wheels rotated during one specific visit, I was experiencing a thumping/rattling noise when turning my wheels. Come to find out, one of the front wheels was extremely loose, turns out lug nuts were not tightened. After this mishap, I decided to bring my vehicle to a different mechanic when experiencing issues with the engine. Upon further inspection, the vehicle actually had two other major underlying structural issues including a completely rotted frame. I was told that if I were to drive over train tracks too fast, the vehicle would completely slide off the frame. I wish I could say West Penn was vigilant enough to discover this issue months earlier considering their friendly staff and low prices. I will not be returning.

They have been taking great care of all my vehicles for many years. Trustworthy and dependable.read more

Jeff and Lynn are amazing. Qualified, reputable, and never gouge on price. They do whatever is…read morepossible to get your car in fast. Can't recommend them highly enough.

Very thorough Honda repair and professional advice! I recommend this shop for great service!read more

This guy marty is full of shit dont come here unless you want marty to find other things wrong with…read moreyour car that you did not ask him to do . Brought my car to him to be put in timing and he went on a rant about how the head gasket was backwards(when it wasnt) and then started messing with my distributor cap when i didnt ask him to . Had to call police to make a report cause they threatened to throw my car outside in pieces after i decided to go elswhere which is not how i brought it to them . His wife is crazy and yelled at me they didnt want my money when i offered to pay for the bs labor witch was apparently 200 dollars according to marty but when i offered to pay him for his time and go elsewhere his wife began yelling and making threats towards my vehical. Marty trys to talk a good game but his poker face sucks . Dont believe a word that comes out of his mouth. Hes a liar and who knows how many others he's bullshitted into extra un needed repairs.

As someone else said in a review posted above if you want to get no answers for your issues bring…read moreyour car here by all means. Brought my 05 Crown Victoria leaking rear transmission fluid and told them I had already paid a shop that said that they fix the issue but clearly they didn't so I tried Park Place out the technician saw the transmission puddle it left in his parking lot and yet I waited three weeks for him to tell me that my water pump has some play in it and had no information about why my transmission was leaking. He then goes to tell me that would be 400 and something odd dollars to fix my water pump but had no information besides my transmission fluid being a little over. When I asked if there's some hole that the transmission fluid would leak out of if it were over filled he again had no answer for me he said he would have to put it back up on the Lift to figure that out. This is where I lost complete faith in this place as my original request was to figure out why was leaking transmission fluid here we are three weeks later with no information about my transmission fluid leak but apparently I have a bad water pump. I walk in the next day around 10 2 and told the two ladies at counter that I don't feel like this place is going to figure out my issue with my transmission and that I would like to take my vehicle. All of a sudden they had answers to why the transmission may have been leaking when the day prior the guy said it would take him until next weekend to get it back on the lift and now first thing in the morning they have an answer for me when I want to take my vehicle elsewhere. They charged me $55 to tell me absolutely nothing about why I left a puddle of transmission fluid in their parking lot. These guys are Crooks they're in it for money. They would rather make a few hundred dollars off of you in diagnosing absolutely nothing then actually fixing the actual issue. The professionalism here is out the window front counter girls who I believed to be the owner's daughter just laughed in my face and continues to try to talk over me when I had nothing else to say I just wanted my keys and to pay my bill and be on my way you don't just magically pull answers out of your ass when you don't have them unless you already have them. Keep your car away from here don't even think about it

I stopped by Park Place this afternoon for a follow up visit from an appointment I had last week…read more They had to order a special part for my Audi. I was actually running a little late for my scheduled appointment, but luckily they were still able to get my car in right away. My car was finished being worked on by the time I finished my complimentary coffee in their waiting room. This was actually my favorite part of the visit because I had never had Girl Scout Samoa cookie coffee mate creamer before. Great Service and Great Rates!