The leagues are unorganized, inconsistent, and the customer service is lacking! Consumer Beware.
I have played in two coed sports leagues here in the Valley and a couple in other states. When I read there was a new league in town if figured I would check them out. I hadn't heard positive things about the football league and yet I decided to try it out after all. I read the rules for their flag football league 3 times over and was left with a few specific questions, so I emailed the league owner. The response I received was "the majority of your answers can be addressed by reading the leagues rules". My questions were so specific it was obvious that I had read the rules. After that abrasive response, I informed Nathan that I had read the rules multiple times and I asked if there is someone from the league who DID have time to answer my questions. I later discovered receiving clarification didn't matter because the rules changed seemingly weekly. Additionally, this is the only football league I have ever played in that doesn't enforce no short pockets. They only discourage pockets... There were a few broken fingers on the field.
One week, my team played during the last hour block and all the games were running behind for whatever reason. The delay in the start of our game lead to the field lights turning off on us during the last minute and half of the second half of the game. After discussing for about 5 minutes in the dark the with league coordinator, my team, and the opposing team all agreed that we would play the last minute and a half the following week and then record the score. The following day we received an email from the league owner explaining we won't be permitted the opportunity to play the last minute and a half, THAT WE HAD PAID FOR, but instead said he would record the score as it was when the lights went off. WTF?? Our team had been undefeated up until that point and we were very confident we would have won that game as well. Furthermore, I have a problem with any company who is willing to take customers money and then not give them what they paid for. Their website states all games consisted of two 20 minute halves and that was not what we received.
Do to the company's deplorable business practices, I asked for a refund of the registration fee I paid for the next football season. I had purchased them just the day before we were informed this business does not follow through on their promises. I will not line the pockets of a business that does follow through on their obligations. It took 6 weeks and 3 reminders to receive my refund. I thought I was going to have to resort to disputing the charge with my bank.
One night I had the opportunity to speak with the league owner in person at the fields and he had zero customer service skills. He was acquainted with who I was because he recalled our email correspondence without prompting. You would think any owner would use this opportunity to receive constructive feedback but instead I was brushed off and unheeded.
If you want to play in a football league that is organized, has great customer service, wants to avoid preventable injuries, has an inviting atmosphere, and a field that is NOT CONSISTENTLY MUDDY from irrigation... look elsewhere. There are a couple other great coed leagues in the Valley.
Notice the company responded to my review and confirmed everything I reported. More than half of their reviews are from people affliated with the company. Finally, if I were man I would not be called aggressive I would have been called athletic. Fray's poor customer service is blatantly obvious. read more