Replaced the LED+screen on my iPhone 6S. They have two options: after market or OEM (Apple…read morebrand) screen for $30 more. I ended up getting OEM screen for the same price I'd payed at the other place across the street for an aftermarket screen that never really worked right. When I picked up phone I tested the screen and one quadrant wasn't working properly. Without any hesitation they offered to replace the screen again saying sometimes they get a bad Apple (yeah...I just did that). Phone is as good as new now.

Replaced my iPhone screen in under and hour at an affordable price for me. Very quick and efficient.read more

I'm a new T-Mobile customer who switched over from Verizon in early November…read more My service with Verizon got suspended with zero notice (coz that's what happens when you're a mature, responsible adult in your 30s and fighting with your parents who still pay your cell phone bill). So I went to T-mobile with the goal of getting a new number and a newer iPhone, coz my 8+ has about HAD IT with me! "I'm sorry for dropping you so many times" *gently strokes cracked screen and gets glass stuck in my finger* "Dammit!" However, my lack of techknowledgey (Ha! You like what I did there?) and subsequent indecision got the upper hand in that situation; I couldn't really decide which iPhone I wanted and - although Jo was nice and pleasant to speak with - unfortunately, he couldn't really answer some of my questions and didn't provide much info about the differences in features or even really try to sell me on any of the iPhones, so I finally said I just wanted to do more research at home. He told me I had x days to decide if I'd like to get a new phone via some kind of deal with a bill credit applied over 24 months... or something? So. Last night, I went to another T-Mobile location since we were in the area, and 2 employees told me conflicting information; one employee said I had 14 days to get a new phone with that deal and the other said, "I'm pretty sure it's 30." After a little back and forth between the two of them, with one employee confirming details online, both of them eventually said they can't help me, so I would need to call 611 and have customer care complete the order for my new phone. Wait, what? So nobody in the actual store can help me?? After I left the store, I called 611 on my uncle's phone, waited on hold for almost 40 min and followed the silly tele-prompts to "guess this song!" (to distract me from the crushing realization that many minutes of my precious life are just ticking away on this call) before hanging up in frustration. I called again later and waited on hold for almost an hour before I finally hung up. I couldn't get ahold of anybody to help me get a new iPhone and I still really want one!! My experience with that T-Mobile location was super frustrating and annoying, and my experience with this location on 119th was better but I really wish Jo would have tried just a little to sell me a newer iPhone. It wouldn't have been difficult, and I'm sure he could have easily talked me into getting a new phone, and probably a more expensive one than I would have originally wanted. Perhaps there wasn't much incentive for him? Unfortunately, my experience overall as a new T-Mobile customer has been fairly disappointing thus far. I might call 611 again today to find out if there's SOME way I can get a new iPhone!

I came in to get my screen replaced today. We had an amazing experience like usual. CJ helped us…read moreand was very helpful and relatable. He was very quick with the replacement and even helped answer all of our extra questions. I would definitely recommend the screen protector plan they have, it's such a good deal for anyone who cracks their phone a lot.

I broke my phone about a month ago, and about had a meltdown. Christian, the gentleman who helped…read moreme get a temporary phone and explained how the replacement process works, was incredibly patient, thorough, and didn't try to sell me a ridiculously expensive temporary phone. The store manager also took the time to ensure I was completely satisfied with the assistance from Christian, and made sure I knew I could contact them with any questions or concerns. Although the location is not very close to me, it's worth the time to drive a bit further, knowing I'll receive excellent service. Thank you for your help!

Josh did an amazing job. He was able to take care of us super quick. Literally came in to get our…read morephone working again and he took care of it so quick!!! Awesome dude

I am not very computer savvy, so when my daughter started using my PC for gaming, I wasn't prepared…read morefor what would happen. I started having issues, but thankfully the staff was able to explain why you can't download certain files off the Internet They re-installed my windows twice, without any issues whatsoever

Horrible. Drove an hour to get there before they closed. Phone screen broke, they had the parts to…read morefix l but said inventory didn't show it for asurion claim system so they could not fix. I asked Michael if he could call customer service to have them fix inventory and he laughed and said no they would get mad at him. Would not help at all. Did not care that we drove ao far. Very incompetent and I would not recommend this store.

King Cellular repaired a cracked screen in my I Phone X. I walked in off the street, no appointment…read moreand it was done in 45 minutes. SUPER reasonable price, I didn't have to spend half my weekend at the apple store, give up my phone for 2 days or deal with the expensive chain repair places. If you need cell phone screen repair, THIS is the place to go.

DON'T RECOMMEND!! Dropped of my phone and was told today at…read more6pm it would be ready. I showed up only to get greeted with oh nobody called you? Yeah your phone won't be ready till tomorrow. I work tomorrow which is very inconvenient because I use my phone for work so now I'm missing a whole day because they didn't do their job.

I went to this store expecting to buy a new phone since mine had crashed a day earlier…read more Garrick helped me look at phones, explain their benefits and prices. He then looked at my phone and fixed it!! He was very nice, very helpful and very professional. I expect this young man to go far. I have been a customer of T-Mobile for nearly 20 years and this was by far the best customer service I've received. Thank you Garrick!

Horrible customer service and ridiculous wait times with appointment. My service has been horrible…read moresince I was forced to update to their SIM.

daniel helped me get my phone fixed he was super nice even tho my problem was minuscule shout out…read moreto daniel for putting my mind at ease and helping me out! :)

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Olathe store today.

Shelby was the best!…read more I stopped by the T-Mobile store just needing help getting my number ported over, and Shelby made the process quick and effortless. I wasn't even buying a new phone or plan, but he still took the time to ask if I needed help with anything else and even showed me a few features on my phone I had questions about. He was patient, kind, and went above and beyond. This was hands-down the best service I've ever received in a cell phone store. I'm so glad I switched carriers -- thank you, Shelby!

In the store we were told we could have 4 lines for $100 but this is only if you give them your…read moredebit card or bank account. They did NOT disclose this at the store. Now the bill is $120/month for 4 lines even though we do autopay on a credit card. Credit cards are safer for consumers. Bank accounts and debit cards can get hacked and your $ depart. Buyer beware.