great great body shop does excellent work. pricing is great couldn't get any better. anyone that…read moreneeds anything done send them here.

Don't go here! They did good body work, but did not complete the job by fixing the exhaust system…read moreand the muffler sounds caused by my SUV being rear ended by an F-150 speeding at 40 mph while I was parked at a stop light. I picked the SUV up and it sounded like it did not have a muffler! I then had to reach out to the at fault party's insurance who stated I had to bring the SUV back to the people who did a half ass job after picking it up and the engine roaring when starting or stepping on the accelerator. They said the Caddie SUV sounding like a 1989 Honda Civic with glass packs had nothing to do with the wreck, stating it is just normal wear and tear on the car. I lost all faith in the shop. After 4 hours of driving to different mechanics, the new mechanic stated that being rear ended absolutely caused the issues mentioned above! The techs at Collision Connection Auto Body did half hearted work. I believe in helping mom and pops shops, but don't waste your time. They will do the bare minimum and not do the right thing when no one is looking. Very frustrated and disappointed.

More than great rating...My husband's vehicle was damaged while out of town, and we were were…read moreadvised to take it to Riverview Body Shop for repair. We were hesitant because we have a Mercedes and wanted it too be fixed like brand new. Well it was repaired like brand new and perfectly repaired. Beautiful beautiful repair. The company is great, service, very friendly people, great great business. I would recommend this place to anyone and everyone! The best of the best!!

They do such a wonderful job. I've trusted them with all my vehicles, and I plan to continue using…read moretheir services because I truly appreciate their dedication and quality work.

I have had two Mustangs worked on at Yorkville Auto Body. The work was custom on both cars. I was…read moreextremely satisfied with the quality of craftsmanship and overall professionalism of the shop. The office staff was outstanding. Pricing was fair and explained upfront. My go to guys!

I recently took my car here to have a long, deep scratch repaired on my front quarter panel…read more Stephanie, the office manager, is friendly, knowledgeable and goes above and beyond the call of duty to make sure you are a happy customer. Glen, the owner, is super friendly, as well. He has the greatest stories. You really get a feel of being "at home", even though it is a body shop. There are many years of experience surrounding this shop. The work they did looks perfect, they finished it quickly, have competitive pricing and gave me a life time guarantee on the work. What more can you ask for? Highly recommended.

Choose a different body shop. White Eagle employees Ron and Laura agreed to do repairs on my car…read morefor an itemized estimate and specific amount approved by my insurance company; I would have gone elsewhere if this agreement had not been in place. After repairs were complete, Ron at White Eagle sent supplements containing additional charges to my insurance, which the company did not fully approve; multiple White Eagle employees including Laura shared with me that there were problems with the initial estimate and approved amount for repairs from my insurance company. When I asked White Eagle employees including Laura why they had agreed to perform the work for my insurance company's original estimate if there were problems with it, I received no response. White Eagle held me responsible for part of what my insurance would not pay of the supplemental charges and refused to release my car to me unless I paid an amount beyond my deductible. The shop held my car for two weeks total. The repairs took one week, and the second week was when the shop nickel and dimed my insurance company and me while holding my car. White Eagle also did not respect my wish to communicate with me when charging my insurance company anything behind the insurance's approved amount. I found out after the fact due to my calling both White Eagle and my insurance company and asking questions. For transparency, my insurance company is an AllState company, not some questionable second- or third-rate insurance. If you take your car here, you may end up having to pay more than your deductible just to get your car back, as I did. This review should come as no surprise to White Eagle since I clearly expressed my concerns and dissatisfaction to multiple employees, and the shop made no attempt to remedy the situation. In fact, when Ron explained to me as I was picking up my car that a paint job came with a warranty, I explained that I wouldn't be back; he shrugged and said, "That's fine." I'm in my late forties and have worked with multiple body shops throughout my life, and never have I had an experience like this one. Terribly dishonest and unethical business with no commitment to customer service. As a final note: if you didn't read reviews (as I didn't) and now find yourself working with this business, don't let White Eagle coach you into how to get your insurance company to pay for extra charges. Instead, see this action as a red flag, and talk with your insurance company about what's happening from their perspective.

I wish I had seen the negative reviews. I would give Zero stars if I could. This was the WORST…read morecustomer experience I have ever had from any business anywhere. I was never updated on the status of my vehicle (unless I called). They could call, text, or email, and I got NOTHING. My car took almost 3 weeks to repair, when I was told it would be 5 days (honestly, the time doesn't concern me as much as the lack of communication about the status). When I finally picked up my car, I was "gifted" a screw in my tire and non-functioning reverse tail lights. They were immediately aware of the situation (I told them right away) and on the phone they said they'd take care of it. They never did. They refused to cover the tire because they denied it occurred on their property (but the car was with them for 3 weeks and the pressure in that tire was not an issue going in...). They told me they'd line up a rental car and fix the light malfunction; however, they never did. I called, they made promised, and that cycle repeated until I finally just did the repair on my own because they were not timely (I'm talking weeks!). DO NOT, under any circumstance, take your vehicle here. You will regret it.

It was an unfortunate set of events that dictated we would not have our car repaired at Lucas…read moreAutomotive Specialties, but instead trade it in but that didn't stop the receptionist from being very rude, unprofessional and then hanging up on me when I said, it was unacceptable that we could not get the car back until tomorrow. I called back to speak to her supervisor and told him it was unacceptable that we could not get our car back today since she told me, I'll call you when it gets here. Making it sound like it was on its way and never once saying it could be a day or so from this morning. So I called back late in the afternoon trying to find out why I haven't heard back and she told me I couldn't get it until tomorrow. I explained that my wife needs it for work tomorrow and why wasn't I told that. She then said she did tell me, which she did not. So after she hung up on me I called back and I asked to speak to her boss. He was no better than she was in rudeness and professionalism. Years ago, I had dealt with them before and now remember what she was like that time too. They may do great work there but I wouldn't know it but I'll tell you what with those attitudes I will never go back there nor recommend them to anyone I know. I have never been treated so poorly by people who want to continue to do business in this town. On day two sometime just after 11 AM the lady from the front desk called with the estimate and we decided not to have the work done, she was angry and upset. I said I was leaving to pick up the car and that's when they told me it was taken to a subcontractor and she'll call me when it's back. I tried to interject that I would go pick it up, but she made it sound like it was already on the way. I was working and lost track of time and it got to be around 5 PM and I called back and she said the car is not there yet and that it would be there tomorrow morning. I told her that was unacceptable, because she knew my wife needed it to see patients as a traveling nurse. She said, I told you I'll call you when it's here and hung up on me. She knew from that morning that my wife was a traveling nurse and had patients to see the next day and needed the car but that didn't matter to her. Day three of dealing with Rich Lucas of Lucas Automotive Specialties and his representative at the front desk. I arrived at 8 AM, and another man was trying to help me but when Rich walked in he said I was wasting his time because I was looking for the best price for the work I want it done to the car and that they don't do estimates unless the work is being done there. (I ask you, what is an estimate for if you're gonna have to have the work done there and you don't have a choice once you get the estimate? No one I've ever dealt with before after getting an estimate done has demanded that I have to work done by them because they did the estimate. That is utter foolishness. So not only is he a mean old man he has deceitful business practices any uses fear and intimidation to try to get you to cave in to his view of things. We weren't even told until day two the car was taken to someone else to have the estimate done.) I went there at 8 AM to pick up the car and was told by Rich Lucas I don't listen because they said they would call me and no one called me. I said I understand but we need the car and I'll go pick it up. Rich said angrily, we don't work that way now get the "F" out as he stood up and pointed at the door. I said you're withholding my vehicle from me out of spite because we didn't have the work done here and I don't owe you any money, I'm calling the police. After the police came, he finally said the car would be there at 9 AM. I went back home and picked up my wife so she could leave straight from there. We arrived at around 8:40 AM and by 8:55 AM her car was still not there. At this point she took mine to see her patient and I waited inside where I could continue to watch the parking lot entrance. At around 9:20 AM I saw out of the corner of my eye Rich get up from the front desk and go back into the shop and then a few minutes later he showed up in the parking lot out front with my wife's car. Rich Lucas made me wait an additional 20 minutes, past the time he said the car would be there, knowing he had the car in the back the whole time. When he finally showed up with the car he had come from his back lot of which there is no access, except through the front entrance of which I have been watching since 8:40 AM. This means he is a deceitful, spiteful, lying, cheat. That's just my opinion after dealing with him for three days. It's also my opinion, based on my personal observations that he had my car the entire time and he was just being mean and spiteful.

They were the 4th shop I went to. 2 were really expensive and the other Yorkville shop refused to…read morethe work. They returned my car in pre accident shape. There is no evidence that it was even damaged. Nice paint and the body work is flawless. They were much less than the other Yorkville repair shops and they were done faster than I expected and right on with their estimate. If I or anyone I know needs work I will not go to 3 other places before them. They will be the first place I go to.

Repairs completed earlier than scheduled repair time! Courteous and friendly service:Dread more

Bad customer service. Terrible wait times. Just a bad time overall. They couldn't help me at all…read more Just disappointing.

Hello, just wanted to share our experience about Carstar. Our car was rear ended and we were…read moredealing with the at fault driver's insurance (farmers), which told us to choose Carstar in Yorkville. Carstar told us we will have to wait for more than 2 months to get the car fixed and unfortunately we decided to wait. They only replaced the rear bumper and after we picked up the car, we noticed that the bumper was not aligned properly and had a minor gap (which ended up widening more over time). The color of the bumper did not match any other part of the car as well. When we came back to speak to the manager, he explained that everything is correct and if we are not happy then talk to someone else. We decided to get a second opinion and went to Crash Champions in Yorkville. After they inspected the vehicle, they realigned the bumper - free of charge! (since farmers refuses to do anything after faulty repairs done by Carstar). Crash Champions also explained in their opinion that Carstar did not match the color properly as well. They admitted it could be a 3 stage pearl white color but it was most likely an incorrect mixture selected and that is why the bumper color does not match with the other parts. This is an ongoing issue for over a month and Carstar is most likely waiting for us to forget about it and give up. Carstar customer service and management responses were ridiculous, arrogant and at some point we felt we were talked down because we spoke with an accent, so going back to them for a resolution seems pointless. At this stage we only seek simple accountability and to make this public as much as possible. Carstar may repair your vehicle correctly, but if they mess up - get ready to go through hell, cause their pride won't allow to admit a simple obvious mistake. Big THANK YOU again to Crash Champions and their manager Dylan for finding a couple of hours of their work day and realigning the bumper free of charge! Just wishing every customer out there to choose wisely, so you wouldn't have to go through our experience. (We attached pictures of the vehicle and the gap between the rear bumper after the accident and the gap after it was "repaired". Also you can judge how well the color was matched)

Every person who we dealt with at CARSTAR in Yorkville took great care of us! From the very 1st…read morecall to schedule our 2 cars to be painted, to the delivery of the finished painting, their professionalism was consistent and very much appreciated. We chose them because they were a State Farm approved business. It made the process of our insurance claim body work VERY easy. we didn't have to deal with the insurance company at all! A great convenience! We recommend this business and would definitely use them again!

Highly recommend Crash Champions! Super fast, super efficient, incredibly nice staff. Highly…read morerecommend!!!

From the owner: We Believe the Difference is Trust. At Crash Champions, you're backed by a team of certified…read moreprofessionals who have also earned the trust of the nation's leading insurance providers. We provide free professional estimates, back every repair with a written lifetime guarantee, and communicate through every step of the process. That's trusted collision repair experience - with a personal touch.