A YEAR AND A HALF LATER AND I STILL HAVEN'T BEEN OFFERED A REFUND OR EVEN AN APOLOGY. THE ONLY "REMEDY" THAT I'VE SEEN IS MELODIE HIDING MY YELP AND FACEBOOK REVIEWS TO GIVE HER BUSINESS A BETTER RATING.
Absolutely do not recommend! Loved this place at first, and wanted to support a new family owned business, however I sadly can't say that now.
My daughter joined their tiny team in April 2017 which only had 4 kids to begin with (5 are required to compete). I tried tirelessly to get other families to join and messaged 35 people who were interested and was only able to get 1 family to sign up. 1 kid quit, leaving us with 3 left. Then another, a gym employee's son. At this point we only had 2 kids left on team. I was getting concerned there wouldn't be a team, yet I was told multiple times that the kids would still be able to compete (I was lied to). At this point I was charged for choreography (was told after I found out team would most likely be getting cancelled that I can't have the $50 payment back) and made my third uniform payment totaling $291 for the uniform package. The only things I received were shoes (was charged $100 for those when they only cost $55) and a practice set ($75). I was also told by Melodie that she doesn't up-charge (another lie). Fast forward to September 2017 and Melodie, the gym owner, sends an email out stating that she would "do one last push to try and get more kids on the tiny team, and if she wasn't able to get anyone else to sign up by the end of September then team would be cancelled". Practice was cancelled at least twice because "there was only going to be 1 kid at practice". Well I'm still paying monthly tuition so yeah, there's that... (I was offered a makeup tumbling class, but I was still annoyed I drove to practice to find out it was cancelled yet again. I was sent a Facebook message stating practice was cancelled but I didn't see it before I drove to the facility since it was sent out an hour before practice start time.)
I was also told I would only get $75 refunded to me for the unreceived competition uniform. I should have been getting $211 refunded, NOT $75. I paid $291 for the uniform package and $50 for choreography, totaling $341.
Breakdown: $45 for the shoes difference (because they cost $55, NOT $100), $75 for competition uniform I didn't receive, $25 for bow I didn't receive, $16 for t-shirt I didn't receive, and $50 for choreography (because there won't be a team competing to choreograph). This totals $211.
On September 11, 2017 I brought my concerns to Melodie about what would be refunded she got defensive saying I was accusing her of something and threatened to remove my daughter from her tiny team. I told her I wasn't going to be threatened by her and she took it upon herself to remove my daughter, told me I wasn't welcome back to her facility, and I wouldn't be getting a refund at all. Absolutely messed up and NOT how you treat a paying customer!! These owners are liars and they stole my money. I will be pursuing legal action if I don't receive my refund from this facility. I DO NOT RECOMMEND AT ALL!! read more