Do not eat here. We have ordered several times. Granted delivery is usually quick, the food has always been sub-par. However, 2 specific incidents ensure I will never eat here again. First, they forgot my soda. They offered to go back and get it and did not take the credit card receipt with signature. Never came back. A few days later I get a call from them saying I never paid for the meal at all. I reminded them of the situation. Assured them I paid and it has been debited my account and they still argued. I had to call my bank to call them and confirm it was withdrawn. End of story, pop credit to account. Decided to try them again today. Noted that there was a credit for a soda. Got the delivery. No soda. Eating my hunan chicken and pull a sliver of metal wire out of my mouth. Lucky to be alive. Adding a photo of the wire. read more

Phoenix Asian Restaurant - Chinese Near Me - Waukee, Iowa

This food is so good! The service was great and they were very helpful! The music was chilling and was calm. It's food for the right price!

Ordered food an hour and half ago, my debit was charged, and the phone number says "the mailbox is full". No food, paid for food & they are unreachable. Never getting our business again. read more

This place is great for quality, response and customer service. They missed an order of egg rolls and showed up after hours to make amends. We appreciate their attention to the matter and continue to be our go-to for Asian food! read more

I used to be a "regular" at Phoenix but recently had a very bad experience. I ordered some Sweet & Sour chicken from Phoenix last week and I found ants in my fried rice (YES ANTS!) I had a few other people at work look at it to make sure I wasn't mistaken. I called the restaurant back and was told that they would bring me my money back. About a half hour later I got an other call telling me that I needed to bring the food over to the restaurant and the woman began yelling at me - saying that I am lying and their restaurant is clean. I told her that it wasn't worth the hassle, but I would never go back. I don't appreciate the way I was treated, especially after my lunch was ruined. read more

Solid, reasonably priced American palate-friendly Chinese food. It wasn't innovative, but there are lots of choices, the combos are a very good deal, and the service was pleasant. The atmosphere is a level nicer than a typical Chinese fast food place, though it was still definitely casual. The food was reasonably tasty. read more

Gross. I only ordered beachside they're the only place that delivers. It was terrible. There was a chunk of meat in the vegi fried rice, the phad Thai was gross & I threw it away. The sesame chicken & sweet & sour chicken were also not good. Will never eat here again. read more

If there was a way to rate this place zero stars, I would. Always had great food in the past, but tonight was different. I called in an order for delivery and after an hour hadn't received my food which had been quoted 35 minutes. They offered me 15% off for my trouble because the "ticket didn't print", and said it would be another 30 minutes. Not worth it. I will never bring my business here again. read more

Decent food...would have been better if it was what I had ordered. And the customer service was the worst customer service I've experienced in a very long time. Based off that alone, I will never go back. read more

We love good Chinese food and this Taiwanese family offers great food. The soups are also superb and the wait is short. They even deliver the food hot and on time. read more

I come here quite a bit even though it's out of the way. I really enjoy their hot and sour soup haven't found any like it in town the rest of the food seems mediocre but very decently priced. You can always order off the lunch menu regardless of what time of day however beware when ordering for delivery they seem to miss part of the order everytime but refuse to bring it back out they are willing to credit you the next time you make a purchase. I will continue to visit in store but no longer will order for delivery. read more

Definitely a great neighborhood Chinese restaurant. If you are looking for upscale Asian fusion this is not the place. They do a great garlic chicken and kung bao chicken. The egg drop soup is not fantastic. The service is great, and he price is right. Well done Phoenix. read more

I ordered delivery from Phoenix for the first time tonight. The food was delicious and our order was delivered in 20 minutes (even when it was snowing out). For the amount of food you get, you pay very little too. If you are looking for a good Chinese meal, it's a great restaurant to check out! read more

Service is prompt and friendly, and the prices are reasonable. The menu isn't unique at all, but has a large selection and boasts "no MSG." Food has good flavor and spice with crisp vegetables. The steamed rice sticks nicely without being gelatinous. The atmosphere is bright with appropriate music, not bubblegum pop like some other Chinese places in the area. We will definitely eat here again. December 2016 update: Excellent service and great food every visit since 2013. read more

Moved to Waukee area from Beaverdale area and used to get Cheng's Garden all the time. Was looking for a Chinese place that delivered and there wasn't much to choose from. Decided to give this a shot and it was terrible. Didn't even look that great when we opened the boxes. On top of that, my fortune cookie didn't even have a fortune in it! Lol. read more

HORRIBLE HORRIBLE HORRIBLE! Orders are messed up EVERY TIME & they kept my credit card information without my permission. I ordered a delivery order and said I'd pay cash and they charged my card. I never gave them my card number during this transaction and the owner's son @phoeniixhwang was a complete jerk to me about it. They even came back to get the food after I asked it to be voided since it was their fault! SO FYI if you don't want your credit information held in some random chinese computer system don't order there! read more

We ordered our meals around 1pm. While ordering, the girl asked if we wanted lunch or dinner. We said dinner. When we received our order, one was a lunch item, one of the sodas was wrong, and one of the entrees was the wrong thing. When we called about it, we were met with rude staff and insulting accusations. The food is sub-par and the customer service is awful. Save your money, go somewhere else. read more

I have been to Phoenix numerous times.. The food is Great and always consistent. The Lo Mein is some of the best I have ever had. They are very pleasant and helpful.. I would recommend the Phoenix to anyone.. Thanks for providing great food at an affordable price. read more

Their food is some of the best Chinese food in the metro area! Their delivery is super fast and prices are reasonable. Personal favorites are their steamed pot stickers, egg drop soup, chicken with broccoli and Mongolian beef. read more

I don't understand the good reviews, unless we were there on a bad night or they changed cooks recently. The food was hot and the portions a good size, but those were the only positives. It was possibly the worst Chinese food any of the 4 of us had ever had. It was completely bland and tasteless, all of it (main course, rice, soup, egg rolls, rangoon). The chicken was pretty good quality, but overall the meal was awful. None of us finished any of it. read more

friendly service and great chinese food !! they serve lunch specials all day !!

Food quality and value is what keeps us coming back. However, even with the online ordering, mistakes are too common. Tonight we were missing 2 Egg Rolls from our order. And - the order was not exactly as we ordered. This used to happen more frequently when we would phone in our order, and it has gotten better with the online ordering. But - tonight, I tipped too soon. Should have opened the bag and inspected my order before driving home. I should not have to do this, though. read more

Enjoyed it! Try it! Food was ready in 5 minutes and they serve a lot of meat with the entrees.

My favorite Asian restaurants are closed on Mondays soI thought I would try this place, BIG mistake. I wouldn't recommend this place to my worst enemy, the food was disgusting. read more

I have eaten here several times and have been pleased with quality and amount of food for the money. Last time we placed an order for delivery... After almost an hour I called the restaurant. They reported that they didn't have the order in the system. I won't be eating here again. read more

Worst chinese food I have ever had - absolutely NO flavor like authentic Chinese normally has. Paid $40 and ended up throwing it out - gross!!!! read more

Ordered delivery from here through the website, and two hours later it doesn't arrive. I give the restaraunt a call and when I ask about my delivery they shout at me and hang up. Avoid this restaurant, the service is horrible and you likely wont even see your food. read more

Food was delicious! One of the best Chinese deliveries that I've ever had! Loved their sweet and sour sauce, Excellent! Very fast delivery!

This place sucks. i ordered earlier, * i tried and i gave her my adress and i live in on the border of waukee and west des moines and she said i was to far away when i already orderd from this place once and she hung up on me. read more

We ordered delivery tonight from Phoenix. We had an issue with slow delivery once before, but thought we would give them another try. Big mistake. We were told to expect our order in an hour. (They are less than 10 minutes from our home.) We went ahead and placed our order as we were not in a huge hurry and just passed this off as them being busy. 1:20 passed and we called to check the status of our order. We were told it should be there in 10 minutes. Another 40 minutes passed, for a total of 2 hours, before the driver pulled up as we were on the phone with the restaurant once again. All in all the food is pretty decent. Service, horrible. read more

If it was possible to give 0 stars I would. As a business we ordered a lunch delivery for a group of us. Upon delivery and unboxing of the food, we discovered that things were not labeled at all, which created some confusion because some had the same order but different levels of spice. We also discovered that some of the containers did not contain the rice that a part of the lunch special. Being professional, we call back to inform the person that answered the phone immediately became hostile when he was informed that some containers did not contain the rice. After calmly and softly explaining the situation he became more irate. Deciding to end the conversation and hang up, the male calls back to the business to scream and yell! This "business" will no longer be an option for us as a company. read more

This place is a disaster. Ordered delivery a few months ago, took twice as long as quoted over the phone and the order was wrong. Gave them the benefit of the doubt, chalked it up to a bad night. Tonight, we wanted Chinese and wanted it delivered so we decided to give them another chance. Big mistake. Was quoted 45min over the phone. After an hour and 10min, called to check on order and they said they were behind. Half an hour after that, still no food. Called again and the woman who answered the phone was immediately rude, yelling at me saying that I don't appreciate their service etc. Apparently, they do not appreciate my business and will never get it again. Do not waste your time, food is average at best and delivery is a nightmare. read more

WORST EVER!!! Ordered food via their website at 6:18p. By 7:25p I started to worry so I decided to call. No answer. Maybe the crazy woman up front just stepped away. I'll call back in a couple minutes, I thought. Still nothing. More time ticks by. I pull up the confirmation email to double check the time. Everything checks out. Still no answer. I check to see if the charge has processed. Everything is a go. Its 7:45p. Baby wakes from strategically planned nap during mom/dad dinner. That window has closed. Something must be seriously wrong at Phoenix Asian Restaurant. I better bundle up and begin my 74-block journey west. I give them one last call while the car warms up, half-hoping to see the driver pull into the driveway, preventing my rescue mission. No such luck. 8:00p; I arrive at Phoenix. Two delivery vehicles sit in the parking lot. I walk into the place where there are two people sitting at a booth in the corner of an otherwise empty dining room. I introduce myself to the woman at the counter, and explain my concern. "I like your food" I say. "And you usually deliver promptly, which is why you should understand how disappointed I am" She responds with a tirade about how busy she is (was) and that our food is on it's way. She dismisses me by turning her back to straighten napkins and fill sauce cups. "I expect to be refunded for the food" I say. "I will continue to order from you in the future, but tonight you got it wrong. I would like a refund" I put my debit card on the counter. She asks if I want to cancel the order. I explain that I still want the food. She clearly doesn't understand. "I am in the service industry. When I make a mistake, there are consequences. I must make amends to save the customer relationship. Like I said before, we will continue to order from you but tonight you dropped the ball, and I would like a refund as a show of good faith and attrition" to which she picks up my card and chucks it at me. We will never dine there again. read more

Horrible junk restaurant in waukee neighbourhood. Waste of time & money. Never take chance. I would rate in negative if there is a provision. We paid for all the food we ordered we did not even touch the food we had to pay and leave the restaurant. Horrible experience. The waiter does not understand the order my wife ordered for mushroom egg foo young as she does not eat meat and seafood. To our surprise the waiter brought shrimp egg young and insisted that we only ordered shrimp. The waiter showed attitude and he was forcing my wife to eat shrimp egg foo young. The waiter near the counter and cook did not pay attention as they were only interested in collecting the money. No one took responsibility and they did not even apologize for what they did. We paid for the food that we never ate and came home. Horrible Friday dinner for us! I would never go to this restaurant again and will not recommend to anyone! read more