I visited the restaurant yesterday at about 1 pm. Since the restaurant was quite busy, I stood for a while which was fine by me. The manager then took me to one of the tables and told me that he would be with me soon.
While waiting I observed that the manager was trying to cover all ends, such as wiping down the tables, attending to walk-ins and take away deliveries etc.
Therefore, after waiting for about 8 min., I decided to get the attention of another staff nearby. To my surprise, the manager intervened in a somewhat aggressive manner and stressed again that he would be with me soon.
When he finally came to the table, I just commented on how busy it was and asked whether he was doing it all by himself. He then turned towards me in a very defensive and aggressive manner asking whether I would like for him to analyze to me how the work of the staff in the restaurant is structured.
I must say, I was very taken aback by his outburst and rude reaction to a simple inquiry.
As much as I can understand the stress of a busy restaurant, basic courtesy is still essential which is why I decided to look for somewhere else to eat. read more