4.4.26/4.30p - After much consideration & thinking that the initial exchange from 2.12 was an off night & maybe I was judging the situation a little too harshly.... I did return to give them $47+ of MY money and a $5 tip to their counter help. See the new attached graphic of their immature & ungrateful response. Therefore, I'm definitely done with this business! The response that I finally received yesterday to a review left almost TWO months ago lacked accountability, appreciation, maturity & tact. They don't care about their customer experience. Notice they didn't rebuke anything written in the first review. But you took MY money?! So, thank you Pho Me for proving yourself to me & others just how NASTY & RUDE you truly are!
2.12.26 - 7.24pm - It is disheartening that I've finally chosen to leave this type of review for this place after TWO YEARS of being a customer! However, tonight's interaction with the lady who answered the phone was enough for me to finally decide that they would no longer get my money. The 4 foot tall sister of the duo who owns this place is ALWAYS nasty, rude, agitated, snarky, impatient and a host of other adjectives. And if her daughter is there she really has bad interactions with customers. She acts like she hates being at the restaurant; I'm not understanding why she is consistently put at the front of the house when they know that she's bad for business!
She answered the phone to take my order. I wanted the traditional bo hue. Normally, (even when she has answered in the past) I have to specify which protein to put in a traditional bo hue. I know Vietnamese cuisine enough to know about what is traditional or not. So because my traditional bo hue has been mistakenly made with rare beef or flank in the past I asked (like I normally do) whether rib meat would be in it. She nastily said, "I don't know the type of meat tonight but if you asked for traditional, then rib meat will be in it." Huh ?! Now, I could have simply said ok. Rather what immediately threw me was her sarcastic tone and saying that she didn't know what type tonight but.... What?! Also, I live too far away for me to go home with the wrong soup; although it has happened in the past. So she just proved herself to be nasty and a liar; she also proved herself to be lazy. Why can't you put me on hold and check what is available tonight? Again, some days and hours they will accept an order for traditional and still not have or not include the rib meat. They are known to be inconsistent with ingredients on occasion. So, I just wanted to be sure. There have been times where this same 4 foot tall sister of the duo will say that it was the person who answered the phone as the reason my order was made wrong.
I let her know that her behavior was extreme tonight. She said, "I'm sorry"; yet continued the same off-putting behavior and tone. So, now she has proven herself condescending, as well. She asked, "do you want to give me your name." I responded with, "well if that's what's needed for me to get my order." She started saying "well if you want to get your order....." I cut her off by reminding her that her customer service was off-putting. There are times when they don't ask for names on call-in orders.
I let her take my order and name. And honestly I started towards that place to get the order. However, I reminded myself that my dollar and reviews across all platforms are mighty. I did not show up and I hope that she spent time watching that bowl of bo hue with high hopes that she would talk that way to me and still get my money.
I have had extensive conversations with both sisters and the shorter, younger one is always RUDE, NASTY, SARCASTIC, AND IMPATIENT. And always complaining about something or somebody! My value as a 2 year customer just went bust tonight. Do yourself a favor by choosing one of these other places (listed below) with traditional Vietnamese soups and way better attitudes; avoid Pho Me unless you want a similar experience to mine.
- Thành Tâm Sandwhiches and Treats
- Pho 7
- Midtown Noodles
- Ur Bowl read more