Lab corp discriminates against minorities and the treatment that is give at the Covina location is…read morenot acceptable. I have spoken to the District Manager Christina couple of times. She has communicated that there is not a bigger location to accommodate this community. They closed the location in West Covina and opened one in Baldwin park. I have to drive my parents further and further from their home because you cannot secure a location that serves the area that they reside in. That is an excuse. There is no posible way you are going to tell me that there is no other location. You have your clients wait upstairs then they are brought downstairs to the basement to wait again. In the basement there is a maximum occupancy of 29 people but the tiny lobby is full at 14 seats. There is no ventilation. You are in extreme close proximity to others. At the very least put an air purifier. The employees at this location are always moody. They look as upset and dissatisfied as the clients they serve. They communicate with the tech upstairs via a walkie talkie that is getting paid as a door monitor. So you charge the insurance of these customers the same as any other city and you give the ridiculous excuse that you can't find another location. That is a flat out lie. You do it because not enough people complain. Because as minorities we are complacent and we traditionally have accepted less. You know this and take advantage of it. Our time is irrelevant to you. You keep maximizing on the amount of money you make per location and we just keep waiting. No regard for our time or the conditions in which we wait. Every time I come here we wait over an hour and a half. YOU HAVE THE CLIENTS TO SUPPORT A BIGGER LOCATION. Please give this community the respect they deserve. Stop ignoring the very apparent need and dismissing it. I am tiered of seeing how you treat people depending on location and demographics. You should be ashamed of this very clear fact. Stop ignoring it! This community deserves better.

Pinnacle Laboratories offers its clients Quick Turn Around Time, Supplies and Helpful Staff…read more Pinnacle Laboratories continues to grow its capabilities as a competitive lab which means our scope also grows. We are very satisfied with Pinnacle Laboratories as they serve our clients' analytical needs. We are grateful that Amber reached out as we were soft searching for a nearby new lab to send out work to. Thanks Amber!

I had to come in for a blood draw today and had the absolute pleasure of being taken care of by…read moreMorgan. After the draw, I started feeling like I was going to pass out, and when I did, Morgan quickly called in the rest of the staff for help. Everyone who came in was incredibly polite, and I never felt judged for a second. Morgan was helpful, informative, and kind throughout the entire situation, making me feel safe and genuinely cared for in a way I have never experienced with a medical caretaker before. I felt like I was in amazing hands. I highly recommend this LabCorp location, and Morgan specifically!

Employees were very friendly and efficient but could have used one more technician to speed things…read morealong.

Service is generally very quick and efficient. I normally walk in without an appointment and am in…read moreand out within 10-15 minutes. Parking is easy since it's located in a huge strip mall. The lab techs are always very professional and friendly. I've been here dozens of times it's always an easy check-in process. Getting bloodwork drawn is swift as they make it as quick and painless as possible. *Note: They will moving to a brand new location 5/18

They have moved to this location. I used to go to the one on Francisquito. This New location is…read morenice and clean and waiting room is bigger. Staff is still great and very friendly. Receptionist has always been very nice, fast and friendly. Much bigger office. Quality of service is still great!

There appointment system is so good once you check in ive never waited long at all. Also they take…read morewalk ins which Lab quest dosent/hadn't latley which is nuts i had always gone to Lab quest but I no longer do, I have been doing all my labs at Quest. Also proud to your blood draw personal I have had nothing but good draws no brushing or bad sticks One thing I dont agree with though is making your Lab drawers take payment, I feel this slow downs there process. Im my opinion they should have to ask for payments. Please put hooks in all your rooms and bathrooms for us ladies , NO one wants to put there purse on a counter where samples have been sitting!

Got my blood drawn here the other day. I don't like that. No one helps you in the front. It's all…read morejust a screen to check in. So if you're an older person and you don't know how to use computers you're screwed.. I had checked in and then left because I have forgotten my insurance card so I think they called my name when I left, but I eventually got helped.

So, I fasted for my blood draw and then I overslept missing my scheduled appointment. I took a…read morechance and walked in, only 2 of us were waiting. The lady at front counter was very polite and tidy in her appearance. It turns out she would be the one to draw my blood. Her name was KARLA and she was one of the best phlebotomist that have ever drawn my blood. She engaged me in conversation and that distracted me. Before, I knew it she was done. I got to my truck ripped open my box of chocolate covered raisins when my phone rang. It was Karla advising they missed one test! Argh ! Too late I was halfway thru my box. I returned on Friday and had a completely different experience. The lady at front counter was nice enough. But, she looked very messy, her hair was raggedy ann red. She kept making weird faces. I waited at least an hour, the man who drew my blood was ok. He wasn't as gentle as Karla. I bruised from his draw. So, my suggestion is to go when KARLAS working shes the best!

If I could give this facility no stars. I would. My doctor ordered fully panel bloodwork and 2…read morestool tests. I went to this location, and the older male phlebotomist drew my blood. I had to lift my arm out of my one sleeve so he could draw my blood. Then he gave me the instructions for the 2 stool samples. One had to be refrigerated. I took the 2 tests back the next day. He asked if I had the paperwork. He had already made a copy of the order, so I thought that was odd. I ran back home and picked up the paperwork. The facility closed at 2:00, so when I walked back into the facility, it was 2:00. I made the comment that I was glad that I made it on time. The phlebotomist said, "Well, you showed me one of your breasts, so I waited for you. I was so shocked that I didn't know what to say. I had an appointment with a gastrointestinal doctor the following week. He looked up the results of the 2 stool samples. He stated they weren't there. I went back to Labcorp, and the lady at the front desk had no idea. She told me to call the corporate office. That was a joke. I called, and the customer service rep had no idea where they were. She actually told me to come back in and redo the tests. I told her that the tests had to be done at home. Really?? I made 4 phone calls to Labcorp and finally spoke to an actual person. I asked to speak to a supervisor. He left me on hold for a long time, then finally took the information. A supervisor did call me back, and I explained the problems. He told me that it was probably lost. How would it get lost since I gave it to the phlebotomist? The supervisor told me that he would call me back. He never did. Is this the way for a facility yo operate? I would never go back there. The phlebotomist was unprofessional, and they lost 2 of my tests. Those tests were very important.

Just past by for blood test , clean place n super fast , the girl help me is very good I am forgot…read moreto get her name , she very nice n gentle , no hurt you no pain , easy to parking , thank you

NIce facility! Fast and quality service for annual blood tests! No appointment needed. The…read morestaff is nice, skillful, professional and helpful. It's located right on the intersection of Cameron and Sunset. It's farther than the other lab from home but it's worth it as we didn't need to wait on line.