I've had nothing but amazing care from this facility. DR.Gin has been my DR for at least 5 years…read morenow and I couldn't imagine having to switch to another provider. He is ultimately the BEST DR I've ever had. The staff is also incredible very personable and caring. Absolutely love the care they provide to me and all other patients.

Dr. Gin is the best. He listens to you (many doctors don't). He is skilled, no long waits. He seems…read moreto care about his clients more than most doctors. It's not a wait an hour to see the doctor for six minutes, and off you go. He asks questions and truly seems to care. I'm grateful I found Healthy Families. And Dr gin the staff is geat one last thing. I hate needles and blood tests scare me. They have ever since i was a kid. Here they are painless. I can tell when it starts or when its over.(I refuse to look.) Great job by everyone there.

The nurses and the receptionists do a great job of being kind and understanding. I wouldn't say…read morethat about the providers though. I was so disheartened after finding out the second female provider is just as dismissive as the first one I saw. Despite my efforts to advocate for myself, being told "I'm fine" or "normal" is not something a patient with chronic pain wants to hear, no concern for me was emoted by either of them. Feeling like you're bothering your doctor for asking questions is not a feeling you want to have when you're going through something vulnerable. Not to mention a woman dismissing another woman's pain is not only sad, it's comical. NP CHO WIN was at-least respectful but just as dismissive as NP ERIKA NARVAEZ, I kept thinking is she having a bad day, she's so rude. If you're someone who needs a doctor's support this isn't the place for you. I hope these providers can find the empathy and compassion for their patients and work on their patient care manners. It's your patient's worst fear to be treated like that. Be kind, do your job.

Amazing facillity. Dr. Pearson is such a great Dr. And cares for his patients specially for kids…read more His staff took us as a walk in and everyone was great. They provided my sin with his insulin and took it farther by reviewing and requesting new labs. Moving forward, we will use Dr. Pierce as our Family Pactice Dr.

I've been to many hospitals in my life is absolutely one of the best hospitals Ever encountered the…read morestaff here is five star very caring staff extremely informative I was admitted here and stayed here almost all week

I have been coming to East Valley Clinic with my mom for a long time. Unfortunately, yesterday we…read morewitnessed something very concerning. This happend on april 7 , 2026. While we were waiting in line to check in, a man who was also waiting appeared to be in a lot of pain and clearly not feeling well. He approached the front desk to ask one of the receptionists for help. He told her that he was not feeling well and that he could not stand for a long time. The receptionist he spoke to -- the one standing next to the lady with all the Hello Kitty decorations -- told him that she could not help him because she was finishing with another patient and asked him to go back to the line and wait for his turn. The man repeated that he really needed help because he could not tolerate the pain anymore. However, she sent him back to the line again. She did not try to look for help, did not offer him a wheelchair, did not offer him a chair, and did not attempt to assist him in any way. We later saw the man leave the clinic, and shortly after that the firefighters and an ambulance arrived. Several people around us had witnessed what happened. Some of us even went outside to see if we could help, but unfortunately by then the man had already been taken away. This was clearly a failure in communication and patient care. The staff member did not offer assistance, did not seek help, and did not even offer the man a place to sit. It was very disappointing to witness. I do not know this employee personally and had never seen her at this clinic before, but the situation was handled very poorly.

The place atmosphere is calm, clean, and tidy. excellent care from the minute i checked in, i felt…read morecomfortable. i would like also to mention that i had a positive interaction with their doctors and staff, You can tell they truly care about patients, not just as cases but as people. Dr Meyers and Dr Vo thank you, This was the best experience I have had with a medical provider.

I arrived about 15 minutes late due to traffic, but I was already there waiting while the staff…read moremember at the front desk was assisting the person ahead of me. There was only one person being helped and no other patients waiting at the time. Because of that, I was hoping they could still take me in, but I was told they would not see me due to being late. It was frustrating because I was already present and waiting, and it seemed like there was still availability to accommodate me. I understand policies about late arrivals, but in this situation it felt like there was some flexibility that could have been considered.

I went to the Kaiser San Dimas laboratory early this morning, not realizing that Kaiser workers are…read morecurrently on strike. Despite the staffing challenges, the experience was handled with professionalism, kindness, and calm. The receptionist at the lab was upfront and clear with everyone, letting patients know that STAT testing would be prioritized due to the situation. I was helped by Nila at the reception desk, who was incredibly kind and helpful. Even with everything going on, she was able to get me in for my TB test, which I needed for an upcoming field trip I'll be attending with my daughter in the next couple of weeks. I truly appreciated her taking the time to help me during a stressful morning. Christina, another receptionist who is usually there when I come in, was also present this morning. As always, she was nice, quick, and helpful, even under pressure. I also want to give a huge thank you to Veronica the only phlebotomist working this morning, who was drawing blood and handling tests for everyone. I can't imagine how difficult that must have been, and they handled it with grace and professionalism. I really appreciate these ladies for remaining calm, patient, and compassionate during a short-staffed and uncertain situation. Their dedication did not go unnoticed, and it made a big difference.

The staff is so warm, which make my first time appointment experience much easier. They are…read morewell-organized, and the clinic environment is clean and welcoming. Dr. Patel and PA Stella are very professional, explained clearly everything about the treatment and procedure. thank you very much

I normally dislike giving bad reviews, however this appointment was really, really bad. I have had…read morea nerve problem in my foot for 2 years now. I had a note of about 12 questions to ask the doctor. I waited 30 min for the PA, Jennifer, who was actually nice and attentive. But she was unsure of my problem. So, I had to wait for the doctor. Dr. Metyas.... I waited almost 40 minutes for him. He grabbed my foot and said mortons neuroma or shot. I tried to ask my questions but again he said the same thing. Then walked out. I mean, this was really bad doctor care. I have since seen a foot specialist who says its not mortons neuroma but an injured nerve father down and orthotics will help, and I definitely do not need surgery. I have seen a lot of doctors over the past two years and this was by far the worst experience and time waste. Jennifer was great tho, but Dr Metyas was really bad imo. Most doctors should show care and allow a patient to ask their questions. This one didn't. 0/5. For this place. Sorry for the bad review.

Scheduling !!!! I called asked if there was a sooner appointment to see DR. Ha for my son . I…read morewas told no , but call back next week . I might have something . The angel I spoke to was Mireya . Aka Miriah. I told her that's my daughter's name . She called me and had an appointment for my son . Excellent professional kind and caring . Give her a raise or a bonus . Thank you Mireya

NEED IMPROVEMENT with everything. This office is like Kaiser in a bad way. Inconsistent care,…read moresketchy Urgent care. There is a reason why all the good doctors are leaving. I would rather use CVS and Amazon pharmacy they go to here.

The office staff were all amazing and so friendly, and I was very impressed with my first visit…read morewith my new doctor, Dr. Adelaide Willis! She was very thorough and caring. I highly recommend this clinic, I just wish they were able to fix their ongoing phone system issues.

disrespectful for patient time I took the day off today to…read moretake my mom to an appointment at 9 am(the 1st pt of the day).. arrived 10 minutes early as a sign of respect. Doctor never shoed up until we decided to leave after one hour and half. Also few months ago, after taking the day off too, to take my mom to an appointment, they told us there is no appointment for her. Although we booked the appointment by phone. If you don't feel respected anywhere. Then you should not do business with them. Chang her primary care physician today

Suspicious. Tried to go. The building with the address is closed and directs you to the building…read morenext door, which is also closed.

I had to visit Covina Urgent Care on Wednesday There was a…read moresame day appointment available, and I didn't have to wait too long I was having a sore throat. I had a Covid, flu and strep test, and it turned out to be strep. Thank you for helping me feel better!

I have dealt with chronic pain for over 15 years. Dr Lugo is the 3rd pain management doctor that's…read moretreated me during that timeframe and the best by far. Dr Lugo explained my MRI results in a way that helped me truly understand, even demonstrating the source of the pain using a model skeleton/spine. Dr Lugo is very knowledgeable and takes his time to ensure I understand my condition and the treatment options available. He suggested an ablation procedure in my case, which we completed over 2 outpatient procedures in his office. It has been about a year since that procedure and I'm so happy with the results. Like a heavy weight I've been carrying around has been lifted. Everyone from the front desk to the exam room is warm and welcoming. I cannot recommend this office enough!

Dr. Lugo helps manage the consistent pain to be tolerable I have gotten from a pervious injury…read more Staff is great when making appointments in a timely manner. I definitely recommend him for pain management needs.