The staff is courteous and efficient. The facility is clean and well air-conditioned.

I made an online appointment and it was easy- I checked in on line once I arrived and was called in 5 minutes - was in and out in 10-15 minutes - gentle needles are also appreciated and I got that today also read more

I had to come in for a blood draw today and had the absolute pleasure of being taken care of by Morgan. After the draw, I started feeling like I was going to pass out, and when I did, Morgan quickly called in the rest of the staff for help. Everyone who came in was incredibly polite, and I never felt judged for a second. Morgan was helpful, informative, and kind throughout the entire situation, making me feel safe and genuinely cared for in a way I have never experienced with a medical caretaker before. I felt like I was in amazing hands. I highly recommend this LabCorp location, and Morgan specifically! read more

Employees were very friendly and efficient but could have used one more technician to speed things along.

NO walk ins, only appt!?? Absolutely ridiculous. Went to Quest got it done lab corp your looking business step up your game read more

Labcorp - QUEST - Laboratory Testing Near Me - San Dimas, California

On time and knew what they were doing. In the past many nurses/phlebotomist couldn't find my vein to draw blood, one quit on the spot at another office not associated with LabCorp. She did a wonderful job, found my vein and I didn't feel it. Thank you! read more

I am very pleased with the services offered at the San Dimas office. However it is very hard to get an appointment. They must be doing something right. Me personally, I don't really have a complaint except it is hard to get an appointment. read more

The lady in the front checking people in after they use the self check in device was extremely rude , unfriendly and un professional. I watched while in line elderly patients who needed assistance with the self check in device and she offered no help and was short and rude with them. While others waiting offered assistance. She set a tone in the office that was unpleasant. read more

Definitely make an appointment if you want to be in and out. Don't go early in the morning I waited 3 hrs because they didn't enter my paperwork correctly. One of the ladies kind of rude but I get it a lot of rude people go there. Jonah was my technician and he was great. He was friendly and withdrew my blood completely painless. Also got me a note for work. read more

One of the better Labcorp locations. Been here twice and both times the wait time was short even tho the waiting room was full. The front desk staff was very efficient and fast in checking people in. The kiosks are easy to use and helps speed up process. The blood draw techs are nice and very fast and efficient. Overall pleasant experience. read more

This might not be your typical review. However, it was a significant day in my life, so I am leaving a 2nd review for the lab Corp in San Dimas. I have an extreme phobia of needles, and it's possible this review might get personal, but it has a good ending. I have been working with a psychologist for over 2 years to try to help me get a blood test. Go figure! So, I literally had homework assignments for baby steps. Drive to lab, turn back, and go home. Drive to lab, go inside and walk out, and drive home. Sounds nutty right. Well, this is my demon! Had to go to the doctor's office on Monday to get a new slip. This is the 4th one I have gotten since they expire. Lol. I decided to go to the lab today and talk to a flabotomist and see if they could talk to me about different approaches, etc. Or to reduce my anxiety. There was Jennifer. She was simply amazing. A room full of people, and she talked to me in a way that really calmed me down. Jennifer was so nice and finally someone who understood this fear. She said, "Let's go do it now." I got you. I will get you through this. She took me into room 3, equipped with a butterfly needle, and talked to me nonstop about my day, my life, etc. I didn't even feel the needle. She asked me how I was doing. I cried for the next few minutes:) So thank you, Lab Corp, and thank you, Jennifer. You earned 5 stars and more. This was a conquest and a big deal for me. read more

Some of the ladies here are completely Desensitized and have no customer service or care. I have been here many times and they don't have a care in the world for what your there for, if your seen or not, etc. Some of them act like they hate their lives / people and I wonder why they got into health care at all. They will literally snicker and gossip about you or other patient or being busy right in front of your face read more

I would give this facility zero stars of I could. I went there this afternoon for some blood work and 2 stool samples. Damn, this lady must hate her job. I waited and waited, and she greeted me with, "What do you want?". No one else was there, so I asked if I could have the blood work. She was snippy with me. " We only take appointments " and walked away. I said, "Please don't walk away from me." I need to get the packets for the 2 stool tests. She said nothing, and then I proceeded to wait 10 minutes. Another elder man came in, and she was just as rude with him. Finally, she gave me the packet. Why does Lab Corp have such a miserable bitch working for them? read more

I don't use Labcorp but I have to take my elderly mother to Labcorp to get her blood drawn etc. I have never liked Labcorp, and I go to Quest for my own bloodwork, but my mother's doctor always sends my mother to Labcorp. The people who work there are never very friendly, and they talk to people like they're stupid. When I have been in the waiting room waiting for mother, I hear the way they speak to people, and it's unprofessional. Today, I had to drop off a sample for my mother, and the woman at the front desk seemed very put off that she didn't come herself, I was given an attitude about it. When I was dropping off the sample in the back, one of the phlebotomists screeched at me: YOU HAVE TO CHECK THAT IN!! YOU CANNOT JUST LEAVE IT!! I was not sure if she was talking to me, so I turned around and she screeched at me again. I sort of laughed and said: yes, I know. That is why I am waiting here for the tech to take the specimen from me. As I walked out, I said: I think you all need to stop drinking coffee because you're wound up way too tight. I just hope I can get my mother's doctor to send her to Quest next time because they are friendly there. Never had an issue. read more

I went here midday for bloodwork last month and the wait was two hours without an appointment. I went online and made an appointment for today. When I got there they were looking for my order and then the system went down. They were trying to reboot but it was going to take awhile. This used to be such an efficient office but something must be happening to make the process so slow. I felt sorry for the front office staff because people didn't understand the long waits and inefficiency.Now I can make another appointment and wait another months or six weeks. NOT! read more

I'm very surprised by the bad reviews here, every time I come here it's a quick in and out with friendly staff and phlebotomist that know what they're doing. I don't think I've ever been here longer than 15 minutes, maybe 20 at the most total from the moment I stepped my foot in the door to the moment I leave. I'd say fora lab that's pretty dang impressive and I'm talking about not having an appointment. I highly recommend middle of the week coming early in the morning, but I've even come as late as 930 and it's still such an easy process. Parking is easy and it's located on the first floor with a kiosk check-in. Just bring your lab order and they'll take care of you. read more

Once again I had an appointment and I get one day notice that they will be closed! If Labcorp has to close, people with appointments should have their time transferred somewhere else- you make an appointment to be prepared, then you end up having to sit somewhere else for three hours!!! It's always the Labcorp in Cypress St. read more

Clean !! Staff were very nice ! Usually blood work is not easy for me, however the woman who drew my blood was very nice and sweet, kept asking if I was ok! My husband went with me as well, the other lady did his blood draw very quickly. Both were super professional and nice ! I waited 10-15 mins without an appointment ! Check in was very easy! Overall great experience ! 8/29/24 ! read more

I was going to mail in a specimen, but I thought I best DROP OFF since I'm close. I walked the mail pouch in round 10am. The receptionist said I needed to check in. I explained I only needed to drop it off with the incoming mail if possible, but she repeated "check in".. An hour later, I'm the only one there; I approched another tech & asked if I can drop the envelop.. She said yes just walk it in!! WTF!! They wasted my morning & for what? BTW, 3 hours later I received a text saying "the tech is ready.. Seriously?Wake up people, it might be a tall order but THINK! read more

Labcorp - Text they sent me - Laboratory Testing Near Me - San Dimas, California

I called 6 times today and the recording kept telling me they are busy and leave a message. When I called the Lab Corp I usually go to, which is 13 miles away, they asked me to hold and got back with me right away. I will be seeing them today! read more

This lab is AWESOME! I appreciated the friendly and professional staff checking folks in. I hope that someone who has authority to support this lab does so. Big shout out to Pearl! read more

It's completely absurd that there's a 3 hour wait time because they don't have enough employees. They refuse to hire more people!! To schedule an appointment online it's a month out! Complete garbage LabCorp is!! Socialized medicine now. Do better for the People!!!!!! I have to add a star and it's a zero star!! read more

Fast service if you can get in. I arrived at the San Dimas Labcorp about 10:30 am with no appointment. Rep said they were booked up for the day and offered me an appointment about 3 weeks away. After I left it I went to another Labcorp location in Covina and got in within 15 minutes. I think the office rep of the San Dimas location should have suggested other locations to me. read more

I've been going to this clinic for around 7 years. I know that it's always busy there so I always schedule my appointment online because I don't want to be there for hours. Having an appointment helps a lot as you can check in and wait in your car and you will receive a text when they are ready for you. I usually don't have problems dealing with the front desk. I would just tell her that I have an appointment and then she will ask for my paperwork and tell me to wait a little bit but the last time I was there, 1st week of September, she humiliated me and insisted that I should fall in line. I was showing her my phone to let her know that I have an appointment and that a technician is ready to see me but she didn't want to listen to me. I think she was overwhelmed because the room was full packed and there were people waiting outside, so she insisted that I should fall in line. I tried telling her again that I have an appointment but she won't even let me speak and so everybody was looking at me as if I was so special that I don't have to fall in line. This was the first time she did this to me. And like I said I have been going to this clinic for over seven years, every 3-4 months. I have another appointment in a few months and I want to see if she will treat me the same way because if she does, I will ask for her name and file a complaint. This lady should get reprimanded. I read 1 review and he/she was treated the same way I was treated. There was another review that said the girls on the front desk were rude. I hope their manager would read the reviews. One good thing about their technicians, they're nice. read more

The girls at the front desk are so Rude!! They treat people as if we are cattle. They forget if it wasn't for people like us they wouldn't have a job!! read more

Facility was clean and nice. Check in was flawless on the tablets and made things super fast. I had no appt, came in around 9am, and was in and out in under 10 min (5 min not including the quick check in). The person who took my blood was very sweet and quick. Will definitely be coming back! read more

Lab corps in this area have been working at capacity and with fewer offices open. Please correct me if I'm wrong. I was told by a worker that two offices in San Dimas were down and the others had a reduced staff. Appointments are crucial to avoid long waits. Wait times by the workers and other yelpers range from 30min-3hrs. The next appointment date available at the local location was +2weeks out. I went to Corona for my lab work. read more

Labcorp - Grrr... phone says Saturday apts... NOPE! - Laboratory Testing Near Me - San Dimas, California

They abruptly text and canceled my lab appointment. Very unprofessional. How can they do that 2 hours prior to appointment!

Highly recommend this location and the one in Pomona. In both places the employees were very nice, sweet and kind and definitely do their best on getting you out quickly. Very happy. I didn't even last 15 minutes in this location. read more

really bad service and attitude from the 3 nurses. They were busying with chatting and relaxing and I have to wait for 1 hour when no other patient. Working like a snail. read more

I have been to this place with and without an appointment. Both times, they were so nice and efficient. Staff are very friendly and fast. I didn't mind driving extra miles. Other offices didn't have any appointments available. This office in San Dimas was the only one who had availability. I will definitely come back. read more

I drove farther to go to this location because of all the horrible reviews for the other Labcorp locations. I was in and out as a walk-in. Came in after lunch time. The phlebotomist was kind and gentle. If you're freaked out by needles, give them a heads up. Also had a patient, with what seems to be dementia, who approached our station and started conversing while the phlebotomist was drawing my blood. That's the first. The gentleman was harmless, but that was not ok. The last thing you want while a needle is sticking out of your arm with blood being sucked out is a distraction for the phlebotomist - mine handled it well. There needs to be a policy requirement that such patients need to be accompanied by their caretaker at all times. read more

I had an appointment made at this location two weeks back. When I arrived on Tuesday for the appointment the location was closed with signs at the door saying they would be open on Thursday. When I rescheduled for Thursday they again had signs stating they would be closed until Monday the 30th. They could have sent emails or done any number of things to save me the time of driving there or redirected me to a Labcorp that was actually open. read more

I needed to have some blood work done for an upcoming MRI that my doctor scheduled. The blood work was last minute and I was anxious about not having an appointment with this particular office. To my surprise, as a walk-in, I was in and out in less than 40 minutes. The staff was compassionate, understanding, and extremely efficient! read more

This location is very efficient and it definitely meet my expectations. Took Grandmother for blood work, walked in without an appointment and we were immediately helped. The staff was friendly and helpful. I recommend this location, it's so much more efficient and quick to provide your services. read more

Went to Labcorp for the first time and it was a pleasant and quick experience. Went through the North entrance and luckily the parking lots all connect. The labcorp is on the South side of the lot. Parked right near the front. Went into the entrance and veered toward the right. Went into Labcorp and there was only one other person there. I had a 11 am appointment. There was someone to show me how to scan my code to check in. They had check in kiosks for easier check ins. Then I confirmed my insurance with the girl at the front desk. I only waited probably 10 minutes and the girl who checked me in actually was the person who did my blood draw. In and out. read more

Labcorp - check in kiosks - Laboratory Testing Near Me - San Dimas, California

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It is difficult to give Labcorp a rating since the expericece with the front desk and phlebotomist were different. First, I arrived at the site, I checked in with my phone and waited 2 minutes in my car. I was sent a text, and was told it was my turn. I was out of Labcorp 15 minutes earlier then my appoitment time. Rating= 5 STARS I have had my blood drawn from this lab without any problems in the past. Today, when it came to getting my blood drawn, the phlebotoimist went directly to my left arm and started to take the blood without assessing the right arm. After she discovered that the blood was not flowing well, she decided to finish drawing blood from my right arm. Had she checked my right arm in the beginning, my experience would have been way better. Rating =1 STAR Overall rating 5+1=6/2= 3 read more

Labcorp - Am I an experiment? - Laboratory Testing Near Me - San Dimas, California

Like some of the other reviewers, I come to this LabCorp because it is better than the other ones. At my last visit, no one was at the window for a very long time. She had followed a client back into a treatment room and did not return until that client was done. I assume she was needed for that. When she returned, she explained that they have only one person (clerical person?) scheduled after a certain time in the afternoon. That's not her fault, but I'm pretty sure the CEO of Labcorp received increased, not less., compensation during COVID, and can afford to staff offices adequately. Shame on the CEO. You've heard of horse whisperers and dog whisperers. Weill, I must give a shout-out to Lisette. I call her the blood whisperer. I am 68 and tend to get dehydrated. I try to drink a lot of water before I go. Even so, the phlebotomist ALWAYS has trouble getting blood from me. They start with a butterfly and still need multiple tries and tend to need to call in the most experienced person on staff. Last time I was served by someone other than Lisette, the supervisor finally got the blood by taking it from the back of my hand. Lisette, on the other hand, always gets my blood on the first try. I can't explain it. It's a talent. She's just the blood whisperer. Thank you, Lisette! read more

Excellent customer service fast efficient and organized. Super sweet personnel. Highly recommend this location. The nurse that drew my blood amazing didn't even feel it. read more

No one comes to get blood drawn for the hell of it. One is either sick or avoiding sickness! Most of the people in line were elderly, and it breaks my heart to see how they are treated by the front desk. I'm sure they have parents/grandparents and I sincerely hope they remember that soon and think of how they would like others in their field to treat them. Kindness goes a long way, it's part of being a professional. Wake up LabCorp and train your staff to show compassion! This review is for the front desk only! The folks in the back, are quick and friendly! read more