My aunt has rolling veins and let me tell you that the veins are always difficult to find I have been bringing her here for the past 10 years and to say this experience today with an appointment made to make it clear we were in and out in 10-15 minutes Itzel and Liz assisted in finding the right vein and only poking her once. Watching them work together to assist my aunt and make sure the vein didn't move was incredible. These two without hesitation helped us in making this experience and appointment appreciative of their profession. All I can say is if you have rolling veins ask for these two because it was an experience with waiting for. Because being poked 2-3 times is no fun and they made it seamless. Thank you read more

Staff in here are so rude, i understand they might be overwhelmed and overworked but they can't take that on patients Not to mention the wait time since the hours of work were cut read more

A nice out of the way location that runs efficiently. The phlebotomists are considerate and do their job quickly. My daughter has anxiety when giving blood and they laid her down on a table and showed concern. She was fine. Thank you !! The location I was reviewing is not this one by the hospital. It is the Covina location. The Royalty in Pomona location is not good at all in my experience. read more

Labcorp - The waiting room is worse that a third world country. It's full of people sitting in a dirty room to have their blood drawn. - Laboratory Testing Near Me - Pomona, California

Less than 1 Star? Went in today, kiosks down, computers down, and a 2-3hr walk-in wait times. Went to San Dimas, same issue. Every LqbCorp is horrible. Each location looks like it a ghetto facility, the people are overworked, and the wait times are horrible. If I could use a different lab company I would without question. I may change insurances just so I don't have to use them. I'm done. read more

Don't come to this place. This shouldn't be allowed for anyone to get service. Especially Kaiser patients having to come her for outside chemo services. Hell NO waited 30 min after her appt time this is terrible for a 70 year old plus patient. read more

The wait time here was ridiculous, and I get it. I went the day after a holiday and without an appointment, I was expecting to have to wait, but almost 4 hours is not an acceptable wait time, even without an appointment. Again I get it, I didn't have an appointment.. but to top it all off, the people in the front have terrible attitudes, one more than the other, I wish I would of got names because the lady who helped me at the end tried a bit more, but the first one that I approached not only was she rude but, somehow changed my time from when I actually got there to 2 hours after. It wouldn't kill people to try and be kind and understanding to those who have to sit there and wait for so long. read more

This place is a joke!!! Not sure how many phlebotomists there are at this location but they work like snails. The management here needs to be trained on how to run a better productive staff. There is absolutely no reason why the wait is 3 hours to just do basic bloodwork. I hope this post reaches the owner and management to better improve their service. I know it won't so I will just use a different location. read more

This is one of my go to LabCorp locations. It can get pretty crowded, especially in the morning, but I'm never there more than an hour during this super busy times. There's even been a few times I've been in and out in 15 minutes, all without an appointment. The staff are patient and friendly. The workers do their jobs well. read more

I don't understand how this Labcorp location has such low ratings when I have experienced nothing but professionalism starting from their front office to the back, and I visit this location several times a year... Even though there is another Labcorp location closer to my home, I'd willing to drive further because this location is much better since it's cleaner and the staff is very pleasant to deal with... You can make an appointment ahead of time online, or walk-in and wait a little longer...They are located on the second floor of a medical building and they have plenty of free parking!!! My favorite Phlebotomist is Noemi who is amazing since I have small veins that are very difficult to draw blood from... She's the only person who can find my veins right away and draw my blood without any discomfort, and she's very nice and personable... read more

The experience we had here was absolutely horrible. Didn't know what we came in there for first of all and the person who's supposed to be qualified to draw the blood has no idea what she's doing. Pricked both arms And still did not find the vein not to mention she changed needles from the smaller one to the bigger needle knowing she had no idea what she was doing. Just terrible. I don't think these people are qualified at all to run this place they need to shut it down asap! read more

I just wanna say thank you for everybody works at the LabCorp Pomona location on Royalty Dr. specially Kathy thank you so much for your help you guys doing a great job I don't know how much you guys getting paid but I know you guys get very busy and you deal with lotta people and you're doing a great job. Thank you for your good work Kathy is the best in the west read more

Labcorp - LabCorp Royalty Dr. Pomona Kathy is the best in the west - Laboratory Testing Near Me - Pomona, California

I use them to do my lab test , everything is great just the appointment and waiting time sometimes so long

I show up to this location on a Saturday a little after 9am not realizing I need an appointment. The lady at the front desk was able to make an exception & allowed me to check in without an appointment even though they close at 11am. I really appreciate that gesture. read more

I couldn't make an appointment so I walked in and waited half an hour before I was seen. When you arrive, make sure you have your ID out. You don't have to talk to the staff. If the "Check In" machine is available, and you're next in line, you may go for it. There are two for use: one has an obvious "Check In" sign and another is a tablet on the reception counter. To begin the check in process, you place your ID face down on the plastic tray. It will scan your ID and your information will automatically be pulled up. After you confirm the accuracy of your personal info, you can find a seat or wait outside for your name to be called. The phlebotomists are nice and quick so you could trust that at least. There are some red flags that y'all should be aware of. This LabCorps location doesn't follow strict CDC protocol. There are no sanitizing wipes for the machines despite having so many patients touching the same screen. No one is wiping down the seat after each patient is called in. Compared to Quest Diagnostics Lab and their dIligent COVID safety measures, this LabCorps location needs to make improvements. If they truly care about their patients safety, they should do better. How do they expect patients to trust them if they can't get basic sanitation down? It's scary because they actually do COVID antibodies testing here so anybody (potentially asymptomatic) could spread the virus. read more

Labcorp - You have to check in with an ID as soon as you walk in. - Laboratory Testing Near Me - Pomona, California

The two hags at the window were too busy talking to each other to give me any eye contact. I'm dropping off, so I get the verbal instruction to "Check in." I'm standing right in front of the window thinking, check in where? The tech, talking all the while to her friend, throws over the verbal instruction asking for my ID. She sticks her hand through the window, shaking it impatiently every 2 seconds, no eye contact, until I place my license in her claw. What a massive hag. Then, still talking to her coworker, "Go to the urine station." Like I work there. Okay. What about HIPPA Hag? Why not give better instructions so I don't walk into a HIPPA situation. Feel so bad for people who are there and are scared or don't feel well. Avoid this place. The two creatures at the front should be ashamed. read more

Received call this morning canceling my appt at location and rerouting me to new location. Just arrived at Pomona location to see people everywhere. What a disaster. Will instruct Dr to find new business for blood testing. Will avoid. This mess will take over an hour and this is self generated bc they decided last min to not open Glendora office. This company is a disaster! In all fairness they got me thru pretty quickly after I could tell them the deal after I electronically checked. My paperwork was perfect and insurance on point. Walk-ins may be what was waiting as I heard on lady complaining as they been there for 2 hours. Front desk was. Ice but busy once you could get their attention. Upgraded to 2 stars read more

Billing system is broken. They send out bills before they bill either primary or secondary insurance system. Because of this there is no way to know if you really have an outstanding balance. Calling their billing line is useless since there is no longer any way to talk to a live person. read more

People need to relax. I have been coming to this facility for about 4 years and have zero complaints. My wife visited this location today and was happy with her experience. It helps when you make an appointment because it speeds up the process. Big shout out to Liliana, she drew my wife's blood today and by what I hear, she has a very gentle way of doing so. Thank you all for an amazing service you provide. read more

I am sitting here waiting to get lab work done. I have been here for 45 minutes, and I did make an appointment and even got here a little before my appointment time. The person at the desk is rude and has been talking rudely to everyone coming in, including me. She is ruder to older people I noticed, but she was pretty rude to me and I am not older. She gives orders and snaps at people. I hate coming here and I wish I could go somewhere else. read more

Kathy was a great technician who made my blood draw easy and more comfortable. I typically have a hard time with bloodwork because of my vein locations but she found it and She was so kind to explain each step along the way and said that if I ever had trouble with future draws I could request her. read more

I know I came 15 minutes before closing time but I am a full time working mother with a 9 month old. I needed to come here for my pre employment blood work. Im starting a new job so I needed to come in ; in a time limit and this was the only time I was able to... I didn't mean to come in last minute. So anyways the two lady sitting in the front were mad & I think about me walking in. They literally said something I couldn't hear and then looked at me in a bad way after. So unprofessional. They could had at least waited until I wasn't in sight. Really made me feel uncomfortable. And then while I was waiting to be called, about 6 minutes before "closing time" a family walks in for their little baby to get blood work. I can only imagine what they were thinking about them... I'm sure the lady noticed I was upset about the situation because she ended up helping me with my blood work and she didn't talk to me at all or barely even look at me. read more

Labcorp - Laboratory Testing Near Me - Pomona, California

Didn't have an appointment came to the Pomona location and they were awesome!!!! Liz drew my blood and I didn't feel anything she was amazing!!! Thank u Liz mind you I'm afraid of needles. The secretary to the staff in the back they are all helpful, nice and sweet .. Not compared to the chino Location they take long and they're rude.. highly recommend this lab read more

It took about 4 weeks to get a morning appt at this facility for basic blood work for a physical. Upon check-in the office lady immediately informed me that they were out of stool sample kits and I would have to come back another day to pick one up. Then she said she has no idea when that would be. 5 minutes later she collected my insurance info and advised me there was a hold on my account from 4 years ago and they could not provide services to me at this time. What a waste of time. They could have told me this when I made the appt with them 4 weeks ago. This company is very mismanaged and I will NEVER use them again! read more

I've been to this location both before and during the pandemic and never had to wait long. I usually get there around 10 in the morning. Staff and phlebotomists are always professional and get the job done quickly and accurately. Keep in mind that their hours will shorten starting June 2020 so check ahead before coming in. I noticed that they attempted to separate the chairs to provide more spacing between patients. You also have the option to wait in your car but I felt the wait was quite short for me. Overall, I would come back to get my labs drawn here! read more

Miss Xochitl was very helpful to me. She runs the front desk and has so many people to help. Even though she was so busy ( with not so nice people, sometimes) she went out of her way to help me out, when she didn't have to. read more

Going to LabCorp at 9:00 a.m., without an appointment, was an easy, comfortable experience. The facility has been upgraded, compared to a few years ago, and is hygienic, neat and attractive. The personnel are helpful, and the process for lab tests is not at all stressful. read more

This place is filthyyyyyyyy. I know sick people come here but looks like no night cleaning was done. The windows are full of hand prints the door handles are black. Germs growing everywhere Update- Back for labs! Bless the ladies up front having to deal with Karen and this whole pandemic making a fool out of herself. With that said it's no excuse for the front desk ladies to yell and include attitude at elderly people using the Kiosk. I don't expect much other than a friendly personality and a drive to help, after-all these are paid services. -Stay Humble Ps..... It's 7am maybe between 630-7am coffee is taking effect in their system. They're friendly front desk employees now read more

Working in the medical field, it's hard to get our own health care taken care of. So seeing that this place Labcorp was open on Saturdays was great. So I show up , one person at the front desk. Place completely empty. So I go to register & the lady at the front tells me that on Saturdays it's by appointment only. With a smug look on her face. With one person waiting, and 4 employees sitting on their butts doing nothing. With no cares in the world. This is bad medical practices and this place should be ashamed of itself! Will never waste my time with this joke of a place again! Zero stars! read more

I have been some other LabCorps before, in comparison, I definitely give this one A Five star! Place is clean and spacey Relatively, people work here are super friendly! I know people usually don't intend to rating places like this a high score, but I do believe they need to Encouraged TOO! So, enjoy my five star review and have a nice day read more

Labcorp - Clinic office lobby - Laboratory Testing Near Me - Pomona, California

Bad experience and waist my time. Possible come to other branch or other company recommended read more

My left arm was used to get labs for my OB clinic on March 1st. She did a good job at inserting the needle (didn't feel a thing) but she was rushing the entire process and went back to top off 2 vials that didn't get enough the first time. I have a high pain tolerance but holy sh** that was the worst experience ever. It was over with quickly at least. I didn't fuss at the time of visit because it looked like they had a busy morning. But 2 days later I noticed slight bruising and last night it got worse. It's sore to the touch, the bruising line explains how badly positioned the needle ended up getting into somehow. This is my 2nd time coming here and the first visit was NOT this bad. read more

Labcorp - Laboratory Testing Near Me - Pomona, California

This location does not help ppl checking in. They have express check in machines and will NOT help anyone even when being ask to help. I saw an older lady who told the receptionists (white lady and Hispanic gentleman) that she was 83 years old and not tech savy and needed assistance checking in. Well, they told her that she should try it first. From my experience not everyone is tech savy and if someone is asking for help the help should be given. In addition, the restroom had no soap even though this is the main restroom that ppl use to provide their urine sample. Customer service is lacking in this business. read more

they have a express check in booth but they'd rather have the patients form a loooooooonnnnnnggggggggg line which takes twice the time. What's the point of the booth if they're not gonna put it to work. read more

Leanne took care of my twice in 2 months..very professional young medical assistant..respectful friendly..no pain at all during the bood draw..5 ..Joe Flores read more

If you want to be rushed by rude employee don't come here. Came in my My sons(2 year old) and Wife's blood work. Wife went in First i asked to wait for her since she wanted to see how they were going to react with my son's first time blood withdraw .They said yes but after 2 min they rushed my son into blood Just for them to sit around and chit chat. Lady asked for my phone number but never wrote it onto the system because she was in hurry after i went after my son as he was crying. They NEVER talked nice or even sweet talked him while we both sat there. Unprofessional Lazy Employees. read more

Don't bother coming in 1 hour early before they open. You'll still have to wait................................................ read more

Labcorp - This was @ 5:14am - Laboratory Testing Near Me - Pomona, California

No social distancing is enforced , wait times are ridiculous and the main receptionist or MA is useless when it comes to helping ANYONE !! But my main concern is THIER lack of concern for patients!! read more

This place is horrid!!!!!! Not only is the staff rude but I have been here multiple times and there is always an issue that they can't find my veins. I got pricked 3 times. After the first two times having them Intertwine the needle into my arm. Then Ana proceeds to tell me if they can only prick me 3 times and if they can't do it then they will have me come back another day. Like reprimanding me. It is NOT my fault the technicians can't do their job properly!! I always go to the labcorp in upland and there is never an issue they get my vein the first time and they do not leave me bruised. I have three bruises and a very sore arm. I am DISGUSTED and this is NOT the first time this has happened !!! read more

I only give this 2 stars because the young guy who did my son's DNA test was very nice and very apologetic when there was a fairly significant delay in the process. Otherwise it sucks. It's old and kind of dirty feeling, and every time I've been there they either can't find my paperwork or tell me I'm missing something, which I know that I'm not (I was/am a phlebotomist and I know what I need for lab work). What made me leave a review today however, was this: I brought in my 4-week-old son for a court-ordered paternity test and part of that test is a photograph, but the lab's Polaroid wasn't working correctly. Because of this, what should have been a 15-20 minutes test ended up being almost 50 minutes, and since I had to wake him from his nap, he was really fussy. No problem, the lab tech had no issue with me nursing him until they found a camera that worked. As soon as they did, I sat him up, we took the pic, and the tech left me the room to get my son back in his car seat and put myself back together. Except no, the girl using the room after me just waltzed her patient (an older gentleman) in and had him sit in the draw chair BEFORE I EVEN HAD MY SHIRT COMPLETELY ON. she didn't apologize or make any acknowledgment to me whatsoever, just left a man staring at my exposed chest while I tried to cover up really fast. I said "uh ok I guess I'll go now? Sorry?" And she just stared at me as I walked out. Ridiculous and completely unnecessary, not to mention all my paperwork was sitting on the table and that's a clear HIPAA violation. I won't ever be coming back here again if that's how they allow their staff to treat people. read more

very awful place poor service/ we went on a saturday before their close time 11:00 but they said they close already which was only 10:51 actually. there was no patient there but us but they were not willing to do their jobs they just wanna be off duty and leave. they stated they only accept appointments for saturday but their open hours are too short even during mon-fri weekdays. my boys off school 3:22 and yet they close 2:30!!!! very disappointed. read more