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LabCorp Royalty Dr. Pomona  Kathy is the best in the west
Joseph M.

I just wanna say thank you for everybody works at the LabCorp Pomona location on Royalty Dr. specially Kathy thank you so much for your help you guys doing a great job I don't know how much you guys getting paid but I know you guys get very busy and you deal with lotta people and you're doing a great job. Thank you for your good work Kathy is the best in the west

You have to check in with an ID as soon as you walk in.
Jenny N.

I couldn't make an appointment so I walked in and waited half an hour before I was seen. When you arrive, make sure you have your ID out. You don't have to talk to the staff. If the "Check In" machine is available, and you're next in line, you may go for it. There are two for use: one has an obvious "Check In" sign and another is a tablet on the reception counter. To begin the check in process, you place your ID face down on the plastic tray. It will scan your ID and your information will automatically be pulled up. After you confirm the accuracy of your personal info, you can find a seat or wait outside for your name to be called. The phlebotomists are nice and quick so you could trust that at least. There are some red flags that y'all should be aware of. This LabCorps location doesn't follow strict CDC protocol. There are no sanitizing wipes for the machines despite having so many patients touching the same screen. No one is wiping down the seat after each patient is called in. Compared to Quest Diagnostics Lab and their dIligent COVID safety measures, this LabCorps location needs to make improvements. If they truly care about their patients safety, they should do better. How do they expect patients to trust them if they can't get basic sanitation down? It's scary because they actually do COVID antibodies testing here so anybody (potentially asymptomatic) could spread the virus.

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2 months ago

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2 years ago

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6 months ago

I use them to do my lab test , everything is great just the appointment and waiting time sometimes so long

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Review Highlights - Labcorp

Recently I went here for a walk in appointment and I want to thank the staff ,especially Itzel, for helping/calling to get my orders that I thought I had.

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Quest Diagnostics - Kiosk Check-in no personnel service

Quest Diagnostics

(149 reviews)

My wife came in today for scheduled bloodwork for my son. He had an appointment for 3:30 PM, and…read moreupon arrival, they checked in and were put in queue as it showed on the screen in the lobby. Given a Friday afternoon, it was crowded, but saw my son's name on the list confirmed they would be seen in order. As they waited, a lady came in and got the attention from the staff, and asked for a walk in, claiming she had an appointment. She didn't but they somehow gave her a spot. As my wife waited, seemingly longer, they noticed that my son's name was no longer on the monitor queue. Other customers were being called in, including some that arrived after them. My wife finally got a staff member's attention and told her the situation. The "rude" female insisted that they had no control over what the screen showed. (Odd that you can literally put people on the walk in queue but have no say with actual scheduled customers, BS). Long story short, they ended having to wait until all customers were seen, including walk appointments. After, pleading with the staff member that we were scheduled, they did nothing to help and made us wait until closing. Again, scheduled appointments are confirmed via text and email if you have been here. But no attempt to fix the situation. The worst experience ever at Quest (given we've been here several times and haven't had an issue). The horrible, staff member who would not help, and to top it off, she kept telling customers how busy they were because they were short staffed. That is no excuse when assisting customers. Second, saying that they had no control over the queue when they were clearly able to take walk ins, but mysteriously removed my son from the list. We've been to this location before, but it seems that horrible employees lower the standard of customer service and the overall business. Even worse is that so many people rely on Quest because many private doctor's offices do not handle internal bloodwork; so Quest has this massive contract with nationwide offices to do bloodwork for them. The customers who rely on Quest are our family members, whether sick, elderly, some dealing with major medical issues, yet they might come here and have to deal with the BS that my family dealt with today. Just horrible. Hoping to figure out if there is actual management or staff supervision to bring this issue to.

Nicer, cleaner, and more spacious than Lab Corp. Easy parking. Easy check in. Short wait times…read more Procedure was quick and painless. Staff were friendly. No complaints.

Sun Clinical Laboratories

Sun Clinical Laboratories

(34 reviews)

Our family have been coming to this place for blood work for many years. The previous experience…read morewas okay but lately we had very horrible experience with the front desk lady. She probably really hated this job because she was so rude so impolite and when she talks to you she sounded like you are stupid or low life. This is very unpleasant. We are here to do blood work and bringing revenue to your company so you can keep your job but you act like we are begging you to do blood work for us this is insane. I ended up calling the corporate office and file a complaint which I doubt they would do anything but I'm doing what I could so that others don't have to experience the same thing that my family had to go through.

I'd give this spot 0 stars if I could. They might be great people but perhaps just horrible and…read moretheir chosen professions? Their skills, or lack thereof, definitely need to be improved. They were unable to successfully draw blood from my mother after two initial attempts. The third attempt was finally successful but after 1.5 vials, the tech stated that they needed to try the other hand again to see if it would be faster. 2 more unsuccessful attempts on the other hand and they ask my mom if she'd like to come back tomorrow, when their coworker is working instead (mind you this is after already telling her to fast for today's blood drawing). She ended up leaving and going to a different lab. Absolutely amazed that this place is still open. Someone needs to look into it.

Labcorp

Labcorp

(102 reviews)

Went there for the first time today and was expecting worse since I read the reviews for fun. I…read morehad a set appointment at 11, arrived around 10:15, checked in, and was served right around 11. I did not experience any rude ladies there at the front desk. In fact, the gentleman at the front desk helped me with an issue and was actually nice to all others who went to ask for assistance. He was even pretty patient with non-English speaking people. The nurses do cycle to the front desk, but they go only to call the next person. What I did see were a few people (about 3-4 in the 45 mins that I was in the waiting room) coming in right at their appointment times expecting to be served immediately, without checking in. It's not accurate if you don't know the process. Let's be real, an appointment gets a planned time, but if they are early/late a bit, that's expected as these offices get LOTS of people who need lab work. A walk-in without an appointment at 10:15 had an estimated service time of 2:30 pm. Better to make an appointment. The nurse that took my blood was nice and professional! Visit this place for your lab work, just don't expect to be treated like you're at a 5-star resort and you'll be fine!

Everyone, patients and employees, are angry and rude. It is not a good place to be unless you want…read moreto lose faith in humanity. I witnessed patients being rude to each other, and patients being rude to the employees regarding the long wait times. It felt very uncomfortable to witness while sitting in the waiting room. Also, I waited for over two hours here, and then they turned me away because they said they are too full for today. Then, they told me to show up at 7 am tomorrow to get in line for them to open at 8 am. They did not apologize or seem sorry to say this to me. Management should make this place appointment-only if they cannot handle walk-ins. ALSO, if a Labcorp member is planning on leaving me a generic response to this Yelp review like: "Hi, We are sorry to hear that this was your experience at the Upland, CA Patient Service Center. Thank you for bringing this to our attention. We will look into this issue further." Just know that that is a USELESS comment for me and anyone else coming to your business. Why give me an extremely generic response to my message if you aren't going to fix this? Maybe actually fix the wait times by getting rid of walk-ins or having a much easier, well-functioning scheduling system. If it is fixed, then I will value your response.

Labcorp - laboratorytesting - Updated May 2026

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