Went there for the first time today and was expecting worse since I read the reviews for fun. I…read morehad a set appointment at 11, arrived around 10:15, checked in, and was served right around 11. I did not experience any rude ladies there at the front desk. In fact, the gentleman at the front desk helped me with an issue and was actually nice to all others who went to ask for assistance. He was even pretty patient with non-English speaking people. The nurses do cycle to the front desk, but they go only to call the next person. What I did see were a few people (about 3-4 in the 45 mins that I was in the waiting room) coming in right at their appointment times expecting to be served immediately, without checking in. It's not accurate if you don't know the process. Let's be real, an appointment gets a planned time, but if they are early/late a bit, that's expected as these offices get LOTS of people who need lab work. A walk-in without an appointment at 10:15 had an estimated service time of 2:30 pm. Better to make an appointment. The nurse that took my blood was nice and professional! Visit this place for your lab work, just don't expect to be treated like you're at a 5-star resort and you'll be fine!

Everyone, patients and employees, are angry and rude. It is not a good place to be unless you want…read moreto lose faith in humanity. I witnessed patients being rude to each other, and patients being rude to the employees regarding the long wait times. It felt very uncomfortable to witness while sitting in the waiting room. Also, I waited for over two hours here, and then they turned me away because they said they are too full for today. Then, they told me to show up at 7 am tomorrow to get in line for them to open at 8 am. They did not apologize or seem sorry to say this to me. Management should make this place appointment-only if they cannot handle walk-ins. ALSO, if a Labcorp member is planning on leaving me a generic response to this Yelp review like: "Hi, We are sorry to hear that this was your experience at the Upland, CA Patient Service Center. Thank you for bringing this to our attention. We will look into this issue further." Just know that that is a USELESS comment for me and anyone else coming to your business. Why give me an extremely generic response to my message if you aren't going to fix this? Maybe actually fix the wait times by getting rid of walk-ins or having a much easier, well-functioning scheduling system. If it is fixed, then I will value your response.

Great location right off the freeway. Walking in, I was pleasantly surprised by how appealing and…read moreclean everything looked. The staff was prompt, attentive, and genuinely helpful. I felt cared for and appreciated as a patient. My daughter and I were called into a room quickly, and the nurse was friendly, taking time to understand all of our concerns and medical history. Dr. G came in shortly after and was just as attentive. He made sure he understood everything we shared, examined my daughter thoroughly, and explained his thoughts and plan of action clearly. He made sure we understood each step and didn't have any additional questions. We were in and out faster than we've ever been at an urgent care, and it was one of the best experiences we've had. We will definitely be back. Thank you Medcove

This is my second time at Medcove and both times we saw Dr. Lucinda Schoenick. I am an RN myself…read moreand can honestly say she is the best of the best. She is more thorough than most private practice pediatrician. I brought my daughter in for a specific urgent care need, expressed my concern for other issues, instead of sending us to my pediatrician, she ordered blood panel and even made referrals. This time is for my other daughter and again we were well taken cared of. I'm very grateful that Medcove offers high quality healthcare service. As long as Dr. S is there, i will never go to another urgent care. I might even treat her like my PCP

I have had some blood draws done here in the past for personal and work reasons. This last time I…read morewent, the process was pretty quick as I did set up an appointment ahead of time. The lady who drew my blood was very nice and professional. I didn't even feel it! The office was clean. Good location. It is next to a store where I was able to go get some waters to keep hydrated for my draw and to get a drink and snack for my friend who was waiting. I definitely recommend this facility for this type of medical needs!

I've been to Quest Diagnostics multiple times, and I want to start by saying that this facility is…read moreconsistently clean, and most of the phlebotomists I've encountered have been kind, professional, and efficient. That's why this review is so disappointing to write. On April 15th, I had a very negative experience with a phlebotomist named Michelle. From the moment I sat down, she was cold and dismissive--no greeting, no basic courtesy. Her tone throughout the appointment felt rude and unnecessarily aggressive. Instead of communicating calmly, she gave abrupt commands like "scoot up... no, more," without any professionalism or kindness. The actual blood draw was worse. On the first attempt, she missed my vein and tried to redirect the needle twice. During the second redirection, I felt a sharp pain and said "ouch," to which she responded by rolling her eyes before removing the needle. I ended up apologizing--despite being the one in pain--because of how uncomfortable the interaction felt. She never apologized. She then attempted the draw on my other arm, applying the tourniquet far too tightly and choosing the basilic vein. As soon as she accessed the vein, it began to blow. Despite this, she continued the draw and collected four tubes while I started losing sensation in my arm and hand. For context, I am a phlebotomist with 10 years of experience, so I am very familiar with proper technique and patient safety. I regret not advocating for myself in that moment, because the situation was not handled appropriately. Unsurprisingly, I developed a hematoma almost immediately in a very sensitive area. She provided minimal bandaging--it didn't even stay on--and gave no aftercare instructions. I had to manage everything myself at home, including icing and proper care. I have already reported this experience directly to Quest Diagnostics through the appropriate channels. I was told that a supervisor would address the situation and that this employee would be shadowed for retraining. While I appreciate that this is being handled internally, I am sharing this publicly so others are aware and can make informed decisions--personally, I would recommend avoiding this phlebotomist at all costs, if possible. This was one of the worst experiences I've had getting blood drawn, and it stands in stark contrast to the otherwise positive experiences I've had at this location. *I'm including pictures, including the bruising right after the draw and how it looks 24 hours later

I was a little sketchy about the office located in a Vons store, but it exceeded my expectations…read more When I arrived, there was a person almost done asking questions. It's a small office, but whoever drew my blood today deserves a RAISE. I'm serious, I'm not joking--that's the easiest blood sample I have ever gotten in my entire life. She used my bad arm, which every phlebotomist complains about. She checked it, used an alcohol swab, grabbed the needle, and boom--done. Is she a magician or something? It's sad that I don't have her name or saw her badge; she sounded like she had a long day. She wasn't wearing a white coat, just navy blue scrubs. I'm saying again, the person who drew my blood today DESERVES A RAISE. I don't even have a bruise. Girl!

We did a walk in, which we knew it would be a wait even at 1 pm. Waited for 1.5 hours, totally…read morefine. Phlebotomist was fine, she was caring, but rushed. Why the 1 star you ask? They failed to take the correct amount of viles of blood and they lost her sample in the end. After nearly 3 hours there - we had to go have another sample. Appalling. Do better, Quest.

The personnel here is always friendly and accommodating. They have a gentile touch, and seem like…read morethey honestly care about helping. I appreciate the quick and easy check in process.

Thank you! I usually go to this lab. My doctor gave me a slip to another lab. I went there and…read morewhat a joke. Long wait rude receptionist. I immediately went to my doctor. Got another lab slip and within 15 mins was checked in professionally! Urine and Blood draw and on my way! You make life so much easier!

Unfortunately, they only had two phlebs working and only one of them knew how to draw blood. The…read morewaiting room was packed. Had an appointment but still waited for 30 minutes. Didn't get my blood drawn because the girl didn't know how to do it and was clearly too nervous. She told me to come back another day and I should be good. Yeah I'll come back another day to somewhere else. Thanks for wasting my time.

I found the girls (phlebotomist) to be rude to the patients. I was there as a walk in and waited…read morefor bit. Not a problem having to wait. But there is no one at the front desk to help the patients that have questions or need help. And when one of the girls does step out, let me tell you how surprised I was to see how unprofessional and not polite they are. I think they have forgotten it's because of the patients they have a job. A male patient an older man and I were trying to help the people at the kiosk. It's sad an industry that is highly needed could act this way and be like it's ok. Unfortunately, some of us have to continue coming back to a place like this.

I saw there was a LabCorp in the Walgreen's and thought, that will be a good location rather than…read moredriving all the way to Rancho - I need a ground level lab and handicap parking, and knew this would be provided. Excellent service. Walked to the back of the store and LabCorp was easily identified. No waiting. Precious took care of me and she was as her name. No pain and I have rolling veins, but she was able to get the draw. Was told the place can get very busy but as I see they are efficent, I will now use this lab location. Thank you for the great service!

First time customer here, it's located inside a beautiful building, clean and airy facility. Staff…read moreare helpful and friendly, quick service, walk-ins are welcome .

I had to get blood work done for my annual physical and there were 3 choices: the Upland, Pomona,…read moreor Anaheim office. I was in the area and had already fasted so I chose the Upland office. I was told by my doctor that they don't accept appointments so just walk in. The office is small and holds about 10 people. The wait was about 10 minutes which was fine with me. I was able to find a seat and wait.

nice office, rather busy with old people because of the retirement village very close to here, so…read morethe wait is kind of long, otherwise it's good

Haven Elite Urgent Care:…read more Genuine care by a solid and thorough Doc. Attention to every detail. Appointments spaced out to allow for quality and personal one on one care and treatment. X rays on the premises. I was rear ended in a car accident. I was rocked. My back, neck and right shoulder were jacked up. I went to a hospital ER in the area and it was slammed. So I went on our good ol' Yelp and found this wonderful urgent care. Everything about this experience - the first phone call with Gabrielle, her care, concern and professionalism; her being on the ball and so efficient( btw she is a US Navy Veteran)- this set the tone for a great and calming visit. Dr Cho was incredible. Very personable, cool, related to me and was just so very thorough as he covered every possible avenue and took his time treating me, testing my reflexes and my areas of concern. He was very thorough. He showed me and detailed all of my x rays. The office was immaculate. Clean and very well organized. There were complimentary mini water bottles and some snacks for the patients. Great medical establishment.

My family and I have visited Haven Elite Urgent Care multiple times, and every experience has been…read moreexceptional. Dr. Henry Cho is truly amazing--his kindness, patience, and thorough care are unmatched. I honestly wish he had his own practice because we would choose him every single time. Dr. Cho consistently goes above and beyond, making us feel cared for and supported during every visit. It's rare to find a doctor who combines skill, compassion, and genuine dedication the way he does. I can't say enough good things about him. Haven Urgent Care is fortunate to have someone like Dr. Cho, and my family is incredibly grateful for the outstanding care we've received from front office to back of office. THANK YOU!

Fast service, friendly staff. The sleep study went smoothly and they let a guest stay overnight…read morewith the patient.

I had a 2 part study, in this location the receptionist and Shawn technician were extremely…read morehelpful, they were very knowledgeable and super nice, also this location was so much nicer then the one in Redlands The only thing I wish they had different, was more options for bedding